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Thrills Casino

Player Rating 92 reviews
6.5/10
92 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Thrills Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.thrills.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish
Casino Type
Instant Play, Mobile, Live Casino

Thrills Casino is an online casino with a fashionable blue-and-white theme and user-friendly layout. It is powered by several different software platforms, including MicrogamingNetEnt, Evolution Gaming, Betsoft and more. All of the games are available in an instant-play interface. Thrills Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Thrills Casino cannot offer gaming services to players who live outside of Sweden and Finland.

Security and Fairness

The entire Thrills Casino website is safeguarded with SSL encryption. This technology ensures that any sensitive data sent to the casino, like credit card numbers or the addresses of players, cannot be read by anyone.

All of the platforms used by Thrills Casino have been audited by independent firms and shown to be fair. This is no surprise, given that many of the platforms at the casino are among some of the most well-known in the industry.

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Complaints

Read the complaints other players have left for Thrills Casino. Learn more about complaints.

Show all complaints
Thrills Casino - Requesting repeatedly a non-existing document
I deposited to Thrills.com casino about 50 EUR and had a lot of fun while playing. I lost over a half of my deposits and tried to withdraw 20 EUR. The casino requested some documents from me, among which was a bill containing my address. I had no bill at hand at the moment. Moreover, though I am registered by the stated address, I am not the owner of the flat and all bills contain not my name. I explained this situation and in addition to my passport (which also contains a page with my address) I provided a copy of the application for opening account at Yandex. Money payment system and a certificate of inheritance rights. All these documents contain my name and the address. The casino kept on insisting on a bill. What do I do then? To buy my own flat and wait for the first bill? Or maybe during a month to spend time and money for becoming the owner of the flat I live in? It's ridiculous. What is interesting, during these conversations with their support via email, I used to communicate with various employees and every new person seemed not to have read the history of my emails. Just an example: finally after multiple emails they said: "If you have some sort of government documents that prove your residence that will work fine too." Wow! Aren't my passport with its page containing my address and the certificate of inheritance rights not government documents? I had sent them in the first email! This illustrates the real attitude to customers in this casino - not attentive, not adjusted. Taking into account the withdrawal amount, it is really ridiculous and humiliating.
staus Resolved
€20
Thrills Casino - Closed Account , Confiscated Winnings £1,341
I opened an account with Thrills.com depositing £2,900. Within a few days my balance increased to £4,241 and I requested a withdrawal (having provided copies of my ID). A few days later I tried unsuccessfully to log into my account. I spoke with live chat who said: "You have permanently self-excluded on our other brand Under and UKGC guidelines, if a customer self excludes on one of our sister sites, then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license … You can have account on each brand, but under UKGC guidelines, if a customer self excludes on one of our sister sites (in your case Superlenny), then we are bound to withdraw account facilities and void all gameplay after the date they have self excluded, as all our brands come under the same UKGC license." Whilst it is correct that I held an account with Superlenny, which I closed on in July 2014, at no point did I reference a gambling problem or request that I be self-excluded. The Gambling Commission define self-exclusion as: “Self-exclusion is when you can ask a gambling company or operator to stop you from gambling with them for an amount of time. It usually lasts for at least six months. It is mainly used by people who think they have a problem with gambling and want help to stop.” I did not declare a gambling problem, define a period of time that I wish to be excluded by, or request self-exclusion. To the best of my knowledge I did not know that I was self-excluded because I hadn't excluded myself!!! In April 2016, I opened an account with Kaboo Casino (a sister site operating under the same UKGC license). I successfully deposited and operated the account without hindrance. I made several withdrawals and eventually closed the account on 22/04/16 stating that "I no longer wish to gamble." This does not mean or imply that I have a gambling problem. It is merely a polite way of closing the account. I had closed the account having made a few hundred pounds and had more important things to focus on. My email does not reference problematic gambling or request self-exclusion. Kaboo did not question the reasons for closing the account further and did not inform me that I had been excluded. When I opened the account with Thrills.com I didn’t realise that the site is related to Kaboo or Superlenny. Not that this was an issue because I had closed both of these accounts and as far as I understood was not self-excluded because I hadn’t taken the decision to exclude myself! I was able to open the account deposit and gamble without hindrance. It was only after requesting a large 4 figure withdrawal that I was informed that my account was closed and winnings confiscated because I had previously self-excluded from a sister site. The live chat operator referenced my alleged self-exclusion from Superlenny. I vehemently deny this. Despite the alleged self-exclusion I was able to open and operate an account with Kaboo. If the reason for closing the account at Superlenny was incorrectly interpreted as I have a gambling problem then why was I able to subsequently bet at Kaboo. Why was I also able to open the account at Thrills.com? If a player has not self-excluded or referenced a gambling problem or addiction then what right do Thrills.com have to confiscate my winnings. After contacting the live chat support for further details I received an email from James, the Customer Support Supervisor, stating: Having reviewed your case, I have concluded that we have acted entirely properly in closing your account and voiding all gameplay after the date your account with Kaboo was closed. Your statement in closing your Kaboo account ended with you saying "I no longer wish to gamble". Under UKGC guidelines, we would state this is an indicator of potential gambling problems and as a care of duty, we were entirely correct in self excluding the account and subsequently any other brand account which you opened afterwards. This differs from what the live chat customer service operative told me. According to him I had self-excluded from Superlenny? James’ email fails to explain why I was able to open an account with Kaboo in the first instance having previously closed my account with Superlenny citing exactly the same reason. I responded to James via email (attached) and called him to discuss. He was unwilling to change his stance and insisted that I complain to the relevant authorities. I would like to reiterate that at no point have I requested that I be self-excluded from Superlenny, Kaboo or Thrills.com casinos, neither have I reported a gambling problem or addiction. The casino group has not informed me that I have been excluded from betting and has even allowed me to open new accounts without restriction. The casino may have genuinely misinterpreted the email correspondence requesting that my accounts be closed but this is not my fault. Further clarification should have been sought and if appropriate I should have determined whether to be agree a period of self-exclusion and stipulate the period that this should apply. The casino group should have also taken much better preventative measures to stop me from opening accounts if they genuinely believed that I had a gambling problem and had self-excluded from their casinos. There is a very similar case raised here, which you managed to resolve in the players favour: http://www.askgamblers.com/casino-complaints/declined-withdrawal-and-closure-of-account Any help you can provide would be greatly appreciated. Happy to share copies of emails and chat transcripts if helpful. Thank you rich
staus Resolved
£1341

Complaint Statistics

Resolved 16
Avg. Amount $ 492
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
6.5/10 92 reviews

Top reviews from our players

Very bad experience with this casino. They keep your money and have terrible customer service that doesn't resolve the issue.
Instead of looking for a solution, they told me they couldn't do anything, and now the money is in their account.

There are a lot of various gaming providers and a lot of games to play, from which you can choose. The operator holds a Curacao license. Sportsbook available.

In order to withdraw you need to wager the deposit amount 5 times. However they count it on all deposits you made, which means if you lose the previous deposits quickly, then you have to wager the deposit which you generated a win with 5 times. So I requested 102 Euro and they told me I have to wager 425 Euro. They do not offer VISA withdrawals via card, they wanted me to use my bank account. They do not close the account even with clear request.

This is a very good casino. All you need and require out of one casino you can find here. Different games and providers, withdrawal methods, deposit methods. Customer service is top notch. Very very good.

I would love to have more bonus promotions and more free spin promotions available on a weekly basis. If that would be included, then this would be one of top 10 casinos out there.

Honestly, I really like this casino. Cool selections of games and famous providers.

LiveChat support - friendly and polite.

Fast verification.

Hello, Thanks for the feedback! We are happy to hear you have enjoyed Thrills and glad to see we have succeeded in having you some nice time with us! :) If any questions, don't hesitate to PM me. I wish you great luck with the games! Best Regards, Thrills AskGamblers Team

user avatar

Fast paypouts and a good selection of games.. but all the casinos have it now a days..

Worst support in the igaming business!! Keeps giving you the wrong information and they are rude on top of that. Slow page with a lot of bugs!

Dont trust their support and always double check the inf information you receive from them so you dont get scammed like me xD

Hello Dudski, I'm sorry you feel this way. We do not want our players to feel scammed as that's not what we're going for as a casino. If you can contact us via the AskGamblers Private message, with some details. We'll be able to check this for you and sort this out for you. Kind Regards, Thrills AskGamblers Team,

user avatar

I have been a member of Thrills Casino for a very long time now, and what an enjoyable casino to be playing in. The great range of games to choose from with the awesome lightning league to compete in (from cash prizes to free spins) and the freebee vault where you complete certain challenges or simply just play the required bet size can also have its rewards.
The main thing for me is the members of staff they have on thier 24/7 online chat. They can help with anything. They are always polite, courteous and friendly, and always happy to help!
Once account is verified, and you put in a withdrawal, it can most times take less than an hour to go though, and can be in your account by 3pm the next day!
I'm glad to be part of this casino and play here!
Great job Thrills team. Really happy player :)

Well, apart from no Novamatics games which I would love to see come to the site, there is nothing I dislike at all. :)

I really like playing here. The selections of games are good, LiveChat agents are friendly.

I wish they have another options for deposits. Like online banking so it's easier for us who dont own credit cards. And also, I've won free spins from their Lightning League race, but everytime I check my Freebies Vault, there is nothing in there. Third time it happened, isnt this issue should have been fixed already? But other than that I got no complaints.

The best thing about thrills.com is FAIRNESS! I have placed a bet on Ultimate Texas Holdem and I didn't win because my bet was not registered, which really never happened before on their site. I went rage in chat like "where is my 300e?" thinking that they just wouldn't pay me out. In less than 30 seconds I was approached by their agent in live chat and my issue was resolved with an apology in my favor with win and stake back in less than 5 minutes, I have photos but I am unable to post them to this site.

Other than fairness, game choice is insanely good, design and site functionality are also very very nice. They even let you Self-Exclude yourself from their site up to 1 year if you feel like you have gambling problems, which also shows how fair and not greedy they are.

Deposit options are good, withdraws are super fast (less then 5hours in my case), and they really have great in-game bonuses like bonus o matter, freebies vault and lighting league which is really unique.

Best website in the world by far with only one thing that could be better. I said that they have great in-game bonuses, but they are not so great atm in deposit bonuses when you are depositing for 4, 5, 6th time. They give you 10 free spins @ 0.15e bet for depositing which is kinda funny and really not needed when you are a high gambler and deposit 1000euro.

This casino is great and is number one on my list of favourite casinos. I’ve been playing on this site since the beginning and have had some good wins. They reward there loyal players and are never Stingy with those rewards. How get lucky casino has got more points than thrills I’ll never know, because thrills is by far way better than get lucky and any other casino I’ve played on.

Recently they have changed there promo t&cs. I always and always have deposited via skrill, in the past I’ve been able to be part of every promo offered. This has now changed, if you deposit via skrill or Neteller you are not able to claim whatever the offer is.This is a big letdown for me because I’m a very loyal player and I can no longer be part of the promos. Yes I can deposit via debit card and be part of the promos but I don’t want to deposit that way. There should be some kind of offer for us skrill depositors, especially people like me who are regular players and deposit good amounts. It’s not fair that there’s nothing at all for skrill users. This is my only negative about thrills

Thrills Casino joins the likes of Rizk and Casumo Casino in offering us unique themed programs that keep players entertained. It's a smart move that they choose the Bonus-O-Meter, Freebies Vault and Lightning League promotions, which all ensure players are entertained. They've broken the boring tradition of just offering games plainly, which I must commend them for that.

They also have a super fast and supportive customer support team. Frank was very helpful and resourceful at helping me get through the first time when I was trying the unique challenges that they offer.

If the'd include an Android or iOS application, I'd be very happy with them. Regardless, their mobile platform is okay so far, with the games loading fast and playing well.

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