General Information About Prime Casino
Prime Casino is an online casino that offers online slots, table games and live casino games to its members, alongside some other casino games. The casino is licensed and regulated by the Malta Gaming Authority.
The casino is set on a secure platform, using the 128-bit SSL data encryption, which means that your transactions and sensitive information are completely safe. You can join the casino by filling out some basic information and claiming a welcome bonus, but don’t forget to verify your account.
Prime Casino games can be accessed via your mobile device as well, but to learn all the ins and outs of Prime Casino, read our full online casino review.
Payment Information and Options at Prime Casino
Prime Casino offers different payment options, including Visa, MasterCard, Paysafecard, PayPal, various e-wallets such as Trustly and Skrill and multiple other options, all of which can be seen in our Payments tab.
You can play at Prime Casino in different currencies, including GBP, EUR, NOK, USD, NZD, INR, and SEK. Fees may be charged for specific payment methods, which will be clearly indicated upon your deposits and withdrawals.
The casino carries KYC procedures upon deposits, which means that you will have to prove your identity by submitting some documents.
The minimum and maximum deposit limits aren’t stated, but the maximum winning amount you can withdraw is €10,000 a month. In one transaction, you can withdraw up to €5,000. Should you decide to withdraw money without prior activity, the casino will charge you €5.00. If you’re withdrawing via wire transfer, you can expect a fee of €10.00 for withdrawals under €500.
Withdrawal times vary depending on the payment method used and the amount of money you request to cash out.
Customer Support at Prime Casino
There are several ways you can contact Prime Casino. You can send an email to the support team and wait for an answer.
Live chat is available, but you need to be a verified member to use the feature. Also, the live chat works from 06:00 to 0:00 GMT. The casino representatives are responsive and friendly, and the support service works without any problems.
Games at Prime Casino
You can try a wide range of games at Prime Casino. Online slots are the biggest category, bringing you some of the industry’s classics such as Big Bass Splash, Joker Rush Cash Collect and Book of Dead. Providers such as Play’n GO, Evolution, Pragmatic Play and Playtech can be found in the list.
Table games are grouped in one category, allowing players to access various versions of roulette, online blackjack, baccarat, video poker, but also games such as craps and sic bo. If you want to raise the bar to another level, you can visit the live casino lobby.
Prime Casino organises tournaments you can join and playing games helps you up your level, earning you better prizes and service.
Prime Casino’s Commitment to Responsible Gambling
Players at Prime Casino can benefit from responsible gambling tools that can be found in “My Account” part of the website. You can cool-off for 24 hours, 48 hours and 7 days.
Additionally, players can suspend their accounts for 30, 60 and 90 days. For those who’d like to self-exclude, it’s best to contact the casino support.
Other perks include setting daily, weekly or monthly deposit limits, time limits and reminders between 15 and 60 minutes. On the casino’s responsible gambling page, you can find a link to a self-assessment test that can help you see if you’re addicted to gambling and what to do next.
Prime Casino has undergone a big upgrade over the last couple of years after starting out as just another Microgaming download casino albeit, unusually, one that operated as a single concern rather than as part of a group, whereas now they also offer a browser based multiplatform casino as well. The download casino functions just like it always did offering only Microgaming slots, and it makes me wonder why the 32 Red group hasn't considered this option to modernize their business.
The multiplatform casino includes the majority of the top tier game providers such as NetEnt, NextGen and WMS but strangely does not include the Microgaming slots so you'll need to install the download casino to play those. I wonder if Microgaming charges a secondary license fee to offer the games via two different platforms perhaps? If that is the case then I can see the download casino being dropped eventually in favour of integrating the games into the existing browser based casino.
Most of the negative comments on this page about Prime are due to crazy reasons - the most recent review for example chastises them for refusing to pay winnings to a player who couldn't provide ID documents for example! I don't think that is a very fair reason to negatively affect the casinos rating myself, likewise the player who complained because the software took too long to download - that was almost certainly a temporary server issue or the result of that players own internet connection!
I haven't been back to Prime since using their welcome bonuses because there really wasn't a great deal to seperate them from other casinos at the time, but I may have played with them more regularly if they would of had the browser casino back then. Actually it's possible they actually did have it in some form, but I'm quite certain it didn't feature anything like the wide selection of games and providers it does now. Either way I think Prime is a safe bet if you are looking for a new casino to take a welcome bonus from - their support are excellent and I feel sure they are trustworthy.
Prime definitely isn't perfect though - one area that definitely needs improvement is the withdrawal procedure. I've only made a single withdrawal but including getting my documents checked the procedure took an entire week! The pending time is advertised as 0-72 hours but from what I have read all withdrawals are kept in pending for at least 48 hours, after which you could be waiting many more days if you have requested a slower method such as debit card or bank transfer. My advice is always to use an e-wallet to make sure you get the fastest time possible, but it's still not good enough.