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Prime Casino

Average Complaint Response Time: 4 days
Average Complaint Response Time: 4 days

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Prime Casino review

  • 24/7 support assistance via live chat, phone, and email
  • Verify your details through secure encryption or over the phone
  • eCogra Safe and Fair certification
  • No US players accepted
  • Instant play casino is somewhat limited
General info & Latest Promos
Website http://www.primecasino.com
Established 2007
Owner Prime Gaming Casinos
Casino Promotion

Prime Casino is a Vegas-style online casino with a cool, green theme. They are powered by WMS, SkillonNet, AMAYA, NextGen, Aristocrat software providers. The casino is licensed in the jurisdiction of Malta. Unfortunately Prime Casino is currently unable to allow players from the US to join their site.

Games

If slots are your game, Prime Casino will undoubtedly give you the variety you're looking for. Their most popular section, the video slots, contains games that are pleasing to the eye and the bankroll, regardless of your preferred bet denomination. Players can also enjoy classic-style slots and AWP games from the same menu, each with its own unique spin.

On the other hand, if table games are your preferred source of entertainment, you won't be getting bored anytime soon at Prime Casino either. The blackjack and roulette games alone span more pages than most casinos' entire libraries. In addition, you can enjoy numerous casino pokers, card games, and dice games, all of which are available at a whole range of bet sizes.

Video poker lovers are certainly not being ignored at Prime Casino. They offer a multitude of variants from traditional Jacks or Better and Deuces Wild to less common ones like Louisiana Bonus. Additionally, these are available in single-hand poker, multi-hand Power Poker, and multiplier-enhanced Level Up Poker.

Support

No matter how many games a casino has, nothing can make up for poor customer support. Prime Casino understands this and has implemented measures to ensure that players can get the help they need when they need it. You can enter a live chat session with a representative at any hour of any day. Furthermore, you can also call them toll-free anywhere in the world or send them an email. No matter what your preferred method of contact is, Prime Casino will be willing to accommodate.

Security and Fairness

To guarantee the confidentiality of everything you send to them, Prime Casino has implemented a full gamut of security measures. First and foremost, all information that is sent to the casino is safeguarded with 128-bit SSL encryption, making it impossible to be seen by anyone else. Although this technology is completely secure, if you're still uncomfortable sending your information over the Internet, you can call Prime Casino and provide it over the phone instead. Few casinos are this mindful of a player's peace of mind.

All casinos should provide players with a completely random game. Prime Casino understands this, and Microgaming software has been proven time and time again to generate truly random results. However, to reassure their players even more, Prime Casino has the independent auditors at eCogra test their casino on a monthly basis. See the latest report by clicking the eCogra Safe & Fair seal at the bottom of the page.

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Prime Casino Reviews by Players

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raverbabe 559 reviews
United Kingdom
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LIKED

Prime Casino has undergone a big upgrade over the last couple of years after starting out as just another Microgaming download casino albeit, unusually, one that operated as a single concern rather than as part of a group, whereas now they also offer a browser based multiplatform casino as well. The download casino functions just like it always did offering only Microgaming slots, and it makes me wonder why the 32 Red group hasn't considered this option to modernize their business.

The multiplatform casino includes the majority of the top tier game providers such as NetEnt, NextGen and WMS but strangely does not include the Microgaming slots so you'll need to install the download casino to play those. I wonder if Microgaming charges a secondary license fee to offer the games via two different platforms perhaps? If that is the case then I can see the download casino being dropped eventually in favour of integrating the games into the existing browser based casino.

Most of the negative comments on this page about Prime are due to crazy reasons - the most recent review for example chastises them for refusing to pay winnings to a player who couldn't provide ID documents for example! I don't think that is a very fair reason to negatively affect the casinos rating myself, likewise the player who complained because the software took too long to download - that was almost certainly a temporary server issue or the result of that players own internet connection!

I haven't been back to Prime since using their welcome bonuses because there really wasn't a great deal to seperate them from other casinos at the time, but I may have played with them more regularly if they would of had the browser casino back then. Actually it's possible they actually did have it in some form, but I'm quite certain it didn't feature anything like the wide selection of games and providers it does now. Either way I think Prime is a safe bet if you are looking for a new casino to take a welcome bonus from - their support are excellent and I feel sure they are trustworthy.

DISLIKED

Prime definitely isn't perfect though - one area that definitely needs improvement is the withdrawal procedure. I've only made a single withdrawal but including getting my documents checked the procedure took an entire week! The pending time is advertised as 0-72 hours but from what I have read all withdrawals are kept in pending for at least 48 hours, after which you could be waiting many more days if you have requested a slower method such as debit card or bank transfer. My advice is always to use an e-wallet to make sure you get the fastest time possible, but it's still not good enough.
Mimosa 20 reviews
Canada
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Reviewed on July 19. 2016

LIKED

I like this casino because here you got pretty much all the game out there. The support is fast and reliable.

DISLIKED

...but here where all the bad things happend. I won $470ca but they cancelled my winning because of lack of verification documents.

I'm very upset but I understand that's their rule. Never had issue with other casinos but here they're more serious about it. So if you lost your id's and play here don't get your hope up too much if you win.
OMG i. 48 reviews
Malta
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Reviewed on May 31. 2016

LIKED

Love Love Love.... Maybe its because of the choice of slots.. Maybe its because they have upgraded me to VIP after two deposits... Or maybe its that I have managed to withdraw twice from bonuses...

Love the site.

DISLIKED

Site can lag after some serious game time.. but im sure this will be worked on

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