Complaint #7 Prime Casino

Delayed $1,300 Payment

By Anna Marie O.

8 years ago

Message on forum

Dear Ask Gamblers,

I’m writing in hopes that you can help me collect my casino winnings from Prism Casino totaling $1,300.00. I’ve contacted them via their online chat, but I’m continually told to have a bit more patience and my money will arrive soon. Unfortunately, I’ve been waiting over 5 months. Below is the list of each respective withdrawal, the dates of withdrawal and the money owed. If you can help I would greatly appreciate the support. Also, if there anything I can do to expedite this on my end, I would be happy to help.

Disputed Casino Prime Casino

Reason Delayed payment

Amount $1300

Discussion

There are no replies at the moment.

Prime Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $190

Avg. Complaint Duration 9 days

Avg. Response Time 5 days

Prime Casino Complaints

See all complaints for this casino

Withdrawal Pending for too long

Hello AskGamblers,

I'm submitting my complain as my last resort to get paid. Sorry If I'm not being clear because English is not my first language.
Ok, I made a withdrawal last month around July24th of $470can. I submitted my healthcard photo Id. They told me it shouldn't be covered so I resent it again with everything visible then was told It was not acceptable because they need my driver licence I told them I don't drive nor have a passport so I went and got me a government Photocard same as driving licence here in Canada for people who do not drive. I submitted this Photocard by email twice because again nothing should be covered I resent again with everything visible this month August 11th since now nothing so today I talk to an agent and told again to send my healthcard. wasn't the first time they didn't accept healthcard? oh well so email all my id's again clear and visible both my healthcard and my photocard. is this normal?
thank you askgamblers for this I have no choice but to do this. I like the casino but all this back and forth it's confusing...Now my withrawal pending is 450can.

Resolved

$450

A Humbug?!

I joined prime casino made my 1st deposit of $50 and they kept it and said I had to send proof of deposit so I sent them the bank receipt num and they said tht wasn't gd enough tey wanted my bank statement I told tem I didn't want to send them my personals and sent thm a copy of the transaction an they still refuse to gv me my $50 my advise if you wana play the money you deposit don't join prime casino

Resolved

$50