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Paf Casino

GREAT 8.93
Players from Virginia not accepted
Average Complaint Response Time: n/a
Players from Virginia not accepted
Average Complaint Response Time: n/a

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Paf Casino review

  • State owned casino
  • Online since 1999
  • Own a game studio with unique games
  • Offers various different game categories
  • Wager free bonuses
  • Only players from certain countries are accepted
  • No 24/7 customer support
General info & Latest Promos
Website http://www.paf.com
Established 1999
Owner PAF Group Casinos
Casino Promotion

Paf Casino is an online casino where members can enjoy a selection of games ranging from online slots to table games and video poker. Members can enjoy titles from multiple platform providers which include leading names like NetEnt, Microgaming, Playson and others. The site can be reached in English, Spanish and several other languages. Paf Casino is licensed and regulated by the UK Gambling Commission and by the Finnish government. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Turkey, Russia and USA. The full list of restricted countries can be found at the casino website. 

Virtual Games

Members who enjoy video slots have plenty to choose from here. There are games from the likes of NetEnt, Microgaming, Playson and other popular platforms. The casino also offers their own games. Players will find a large variety of different themes including titles such as Starburst slot, Gonzo’s Quest slotImmortal Romance slot and Mega Moolah slot

Players looking for table games can enjoy ones like Blackjack, Roulette and Baccarat. 

There’s also a selection of video pokers like Double Joker Poker, Jacks or Better and HeartBeat. 

Other games include Bingo, Lotteries, Poker, Betting and Fantasy Sports. 

Live Casino

The casino features a range of live games including Live Blackjack, Live Roulette and Live Casino Hold’em. 

Mobile Gaming

Paf also works on smartphone and tablet devices with their fully optimized mobile casino. Players can log in on the go to access a large selection of the casino’s most popular games. 

Support

Unfortunately, the casino has no live chat facility. They provide support via telephone and email, whereby their helpdesk is open daily from 8am to 23pm GMT. 

Security and Fairness

When it comes to security the casino employs a high level of encryption services. This ensures players’ personal and financial transactions are kept secure. 

The casino also uses a random number generator certified by TST (Technical Systems Testing) in Canada.

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Paf Casino Reviews by Players

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Adam L. 3 reviews
Poland
Message
Reviewed on May 25. 2016

LIKED

I'm bit lazy, but must comment.

Everything, instant cashout, except no live chat, and some problem with random stuff from new campaign, but is not so much important, best thing here is when you make just 10 euros deposit, then you get 100 free spins with just WTF 1x wagering :)

You will never loose on this casino when you deposit your first time, for me best casino ever, for winning from real money and for ( no ) wagering from free spins, excellent new campaigns.

You know what? They dont have live chat, but they are awesome and kind, and reading last post, that every other casino should learn from them is absolutelly true. Already get 80 instant win from 1 deposit payout by myself 50, from second or third I should payout my 70 euros also but I was playing till 0 :D

4 hours neteller payout awesome:) Ahh when I got a problem on casino, then I write for help and always smile after few hours reading bonus answer from them, crazy stuff :)

Thank you PAF

DISLIKED

No live chat :( But nobody is perfect :) Who cares :D and sorry for bad english :P
Kiwiguy 33 reviews
New Zealand
Message
Reviewed on April 13. 2016

DISLIKED

Joined this casino last night. As soon as I joined this casino before I could deposit I was asked for photo ID on the deposit page. Thought that's ok so sent my New Zealand photo drivers license to Safety@paf.com as stated. So 2 hours later I got a reply that they don't accept a NZ drivers license as ID! Unbelievable!! This is one of the top forms of id in my country and most countries that I know of.

Dear Customer,

Unfortunately, the document type you have sent is not supported. Please send a copy of your traveler passport.
Kind regards,
Paf
Consumer safety

After emailing back and forth I as told that the only other form of ID they would accept is a current passport! I don't know what a national ID card is? I have never owned or used a passport before so in short I would have to pay $180 and wait 10+ days before my application for a passport will be considered. This is totally out of the question.
I was also told that its NEW Finnish laws have been strengthened on "KYC" conditions see attached:

Dear Customer,

Since the Finnish law has strengthen their requirement against "know your customer" policy we need to have either a national ID card or an international passport.

We are sorry to say that we can not keep you as our customer if you do not have neither of the above mentioned documents.

Identification requirements are generally based on legislation as well as on our gaming agreements. We are obliged to request ID documents in order to insure that the information which is used during registration is correct and that the person in question actually exists.

During verification we use secure processes and reliable sources.

The information the customer sends to us is dealt with by our Consumer Safety department.

If we do not receive copies of the customer’s proof of identity or if the details are not consistent, we have the right to block the gaming account based on our general gaming rules. Digital versions of which are stored according to Finnish legislation.

Kind regards,

Paf
Consumer Safety

Dear Customer,

Thank you for your input.

As we did mentioned earlier we can not accept driver license as an official ID document. Drivers license is a proof of once driving skills not a persons Identity.
We are sorry that we can not offer you any other solution to identify your self and be our active customer.

Best regards,
Paf
Consumer Safety

A passport is the top form of ID in New Zealand with a photo drivers license a close second. All other forms of ID is based off these 2 forms of ID as proof of identity to apply.

I've used my license at every casino I play and is always accepted. Just poor service here by not even looking up my name and ID to see if it's legit!

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