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Paf Casino

GREAT 8.8
Players from United States not accepted
Average Response Time: n/a
Players from United States not accepted
Average Response Time: n/a

Paf Casino review

  • State owned casino
  • Online since 1999
  • Own a game studio with unique games
  • Profits goes to good causes & charity
  • Offers various different game categories
  • Wager free bonuses
  • Only players from certain countries are accepted
  • No 24/7 customer support
General info & Latest Promos
Website http://www.paf.com
Established 1999
Owner PAF Group Casinos
Casino Promotion

Paf offers a complete Online Casino, as well as poker, a sportsbook, bingo, slots and more. Since it uses a software that is developed internally, available both by download or instant play, it offers players a gaming experience that they're not likely to find anywhere else. Apart from that, they also offer games from well-known software providers including Microgaming, NetENT and Ongame.

This is one gaming provider that doesn't just operate online, although the experience offered to internet users is something memorable; but Paf does have games onboard ships and at their casino on the Aland Islands. Players who gamble with Paf can also feel good about what they're doing, because part of Paf Casino’s profits go to good causes. Therefore, it's not just all about the casinos profits whether you gamble online or at a land-based casino.

Customer Support

Although Paf Casino offers a superior gaming experience to their players, their Customer Support does leave something to be desired. Although they are available to deal with questions or concerns of any variety - from answering questions about available bonuses and promotions, to dealing with download issues, and handling inquiries about money transfers - the casino's support is available during limited times. Customer Support at Paf is only offered from 7am to 10pm daily, and unlike many other casinos, they've yet to embrace live chat which offers player's immediate support so they can get on with playing. Those in need of a little bit of assistance at Paf need to rely upon the toll-free phone or email support options, and if gaming outside of business hours of support, might have to wait for another day to have their inquiries answered so they can get on with playing!

Software

All of the games available at Paf.com use a software package that the brand internally develops, which makes their game variety unique. The software that they have developed is also used by other casinos which are run by the Paf group, so it offers reliability from being tried, tested and true. Each of the software packages by the Paf group operate primarily in English and are available by download or instant play.

Game Variety

Paf.com offers sports betting, poker, casino and slot games, so there is something for everyone to be found. Under the main casino section at Paf, there are table games including roulette ( regular, French and premium), Blackjack (traditional, high-roller, multi-hand, premium and professional), and baccarat, high-low switch, red dog and red dog progressive. For slot games there classic reel slots, video slots and video poker. Although the games are internally developed, there are some titles that are recognizable like Gold Rush, and Lucky 7's. Most of the games are available in the download and instant play version of the casino, and there are also demo options available right off of the website for those who want to check out the games before playing. To make game selection easier for players, Paf also sorts the games on their website based on those suitable for beginners, those that are available only at Paf, the ones with the biggest jackpots and the most popular games with players.

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Paf Casino Reviews by Players

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Adam L. 3 reviews
Poland
Message
Reviewed on May 25. 2016

LIKED

I'm bit lazy, but must comment.

Everything, instant cashout, except no live chat, and some problem with random stuff from new campaign, but is not so much important, best thing here is when you make just 10 euros deposit, then you get 100 free spins with just WTF 1x wagering :)

You will never loose on this casino when you deposit your first time, for me best casino ever, for winning from real money and for ( no ) wagering from free spins, excellent new campaigns.

You know what? They dont have live chat, but they are awesome and kind, and reading last post, that every other casino should learn from them is absolutelly true. Already get 80 instant win from 1 deposit payout by myself 50, from second or third I should payout my 70 euros also but I was playing till 0 :D

4 hours neteller payout awesome:) Ahh when I got a problem on casino, then I write for help and always smile after few hours reading bonus answer from them, crazy stuff :)

Thank you PAF

DISLIKED

No live chat :( But nobody is perfect :) Who cares :D and sorry for bad english :P
Kiwiguy 33 reviews
New Zealand
Message
Reviewed on April 13. 2016

DISLIKED

Joined this casino last night. As soon as I joined this casino before I could deposit I was asked for photo ID on the deposit page. Thought that's ok so sent my New Zealand photo drivers license to Safety@paf.com as stated. So 2 hours later I got a reply that they don't accept a NZ drivers license as ID! Unbelievable!! This is one of the top forms of id in my country and most countries that I know of.

Dear Customer,

Unfortunately, the document type you have sent is not supported. Please send a copy of your traveler passport.
Kind regards,
Paf
Consumer safety

After emailing back and forth I as told that the only other form of ID they would accept is a current passport! I don't know what a national ID card is? I have never owned or used a passport before so in short I would have to pay $180 and wait 10+ days before my application for a passport will be considered. This is totally out of the question.
I was also told that its NEW Finnish laws have been strengthened on "KYC" conditions see attached:

Dear Customer,

Since the Finnish law has strengthen their requirement against "know your customer" policy we need to have either a national ID card or an international passport.

We are sorry to say that we can not keep you as our customer if you do not have neither of the above mentioned documents.

Identification requirements are generally based on legislation as well as on our gaming agreements. We are obliged to request ID documents in order to insure that the information which is used during registration is correct and that the person in question actually exists.

During verification we use secure processes and reliable sources.

The information the customer sends to us is dealt with by our Consumer Safety department.

If we do not receive copies of the customer’s proof of identity or if the details are not consistent, we have the right to block the gaming account based on our general gaming rules. Digital versions of which are stored according to Finnish legislation.

Kind regards,

Paf
Consumer Safety

Dear Customer,

Thank you for your input.

As we did mentioned earlier we can not accept driver license as an official ID document. Drivers license is a proof of once driving skills not a persons Identity.
We are sorry that we can not offer you any other solution to identify your self and be our active customer.

Best regards,
Paf
Consumer Safety

A passport is the top form of ID in New Zealand with a photo drivers license a close second. All other forms of ID is based off these 2 forms of ID as proof of identity to apply.

I've used my license at every casino I play and is always accepted. Just poor service here by not even looking up my name and ID to see if it's legit!

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Paf Casino complaints

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This Offer is not applicable to residents of Great Britain.

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This Offer is not applicable to residents of Great Britain.