NetBet Casino

Item: NetBet Casino
Rating: 7.2
Author: Petar M.

NetBet Casino

Welcome Bonus

100 Free Spins (No Wagering)

New customers only. £10 min deposit. Opt-in and bet £10+ on any slot, 100 Free Spins on Big Bass Splash, £0.10 per spin. Winnings paid as cash, £100 max win. Additional T&Cs apply.

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Our Rating CasinoRank

7.2/10

CasinoRank

Player Rating 94 reviews

5.6/10

94 reviews

Complaint Response 209 complaints

2 days avg. 209 complaints

AskGamblers Quick Overview

Editor’s View

We love the feel of NetBet Casino. It’s very easy to scroll through different games and find everything you need, from registration to customer service. The user-friendly website makes the overall experience quite enjoyable.

By Petar M.

What we like

Multiple gambling licences
Diverse offer of casino games
Different responsible gambling tools available

What we don’t like

Live chat open from 08:00 to 22:00 GMT

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

NetBet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casino.netbet.com

Established

2001

Licences

Alderney Gambling Control Commission, Malta Gaming Authority, UK Gambling Commission, Romanian National Gambling Office

Company

NetBet Enterprises Limited

Affiliate Program

Live Partners

Languages

English, German, Japanese, Spanish, French, Greek, Romanian, Portuguese

Casino Type

Instant Play, Sports, Live Casino, Mobile

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, iDEAL, Sofort, Giropay, Euteller, Trustly, Skrill, AstroPay Card, Payz, Payforit, PayPal, Google Pay, CashtoCode, Apple Pay, MuchBetter, Interac, iWallet, JCB, Pix, Pay4Fun, VCreditos, Bradesco, Caixa, Santander

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Visa, Skrill, Payz, MasterCard, Trustly, Neteller, MuchBetter, Pix, Pay4Fun, VCreditos

Withdrawal Fees

Withdrawal Limit

EUR 100,000 per month

Currencies

Canadian dollars, Euros, British pounds sterling, US dollars

Pending Time

0-48 hours

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 1-10 days
Card Payments 1-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Bally, IGT (WagerWorks), WMS, NextGen Gaming, iSoftBet, PariPlay, Novomatic, Leander Games, Amaya (Chartwell), Quickspin, Playson, Amusnet (Former EGT Interactive), GameArt, High5Games, Booming Games, Ainsworth Gaming Technology, Pragmatic Play, Tom Horn Gaming, Nyx Interactive, Red Tiger Gaming, 1x2Games, Amatic Industries, Betsoft, Barcrest Games, Big Time Gaming, Blueprint Gaming, Booongo Gaming, Cadillac Jack, CT Interactive, Elk Studios, Endorphina, Fazi, Gamevy, GAMING1, Inspired, Lightning Box, Mr. Slotty, Nolimit City, Oryx Gaming, Realistic Games, Red Rake Gaming, Shuffle Master, SYNOT Games, Thunderkick, Wazdan, Yggdrasil Gaming, WMG Gaming, Push Gaming, REDSTONE, OpenBet, Playtech, AGS, Apollo Games, BGaming, BetGames, Darwin Gaming, Evoplay, Eyecon, Ezugi, Fantasma Games, Foxium, Gaming Corps, Gamomat, G Games, Habanero, Hacksaw Gaming, Just For The Win, Light & Wonder, ReelPlay, Relax Gaming, Revolver Gaming, R. Franco Games, Skillzzgaming, Skywind Group, Slot Factory, Spade Gaming, Spinmatic Entertainment, Spinomenal, Spribe, Stakelogic, Swintt, Wizard Games, Zitro Games, Play'n GO, Indigo Magic, Atomic Slot Lab

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information About NetBet Casino

To choose a reliable casino, you need to consider several factors, one of which is licensing. NetBet Casino is owned and operated by NetBet Enterprises Limited and licensed by the Malta Gaming Authority.

The casino also features licences from the Alderney Gambling Control Commission, the UK Gambling Commission and the Romanian National Gambling Office.

If you prefer mobile casinos, you can easily access NetBet Casino, as its website is fully optimised for smartphones.

We’ve just scratched the surface of NetBet Casino, so read our online casino review and learn all about this operator.

Payment Information and Options at NetBet Casino

All payment options NetBet Casino offers are specified in the Help Center under Payments. What’s available to you may depend on the country you’re coming from.

The casino incorporates traditional payment methods such as cards and e-wallets, which can be used for deposits and withdrawals.

When depositing, you don’t pay any fees, and the minimum amount is set at €10 (or equivalent) for all payment options. For withdrawals over €500, the casino will charge a 1.5% fee to cover the transaction costs.

Customer Support at NetBet Casino

NetBet Casino created the Help Center for anyone who needs assistance with payments, accounts, bonuses, and other matters.

You can contact the casino via email and live chat. When sending an email, choose customer support, enter your first and last name, email address and state your question.

On the other hand, you can contact the casino via live chat, which is available from 08:00 to 22:00 GMT.

To activate the chat, you have to enter some personal information. We tested this feature during working hours and talked to one of the agents, who was friendly and responsive. After talking to customer service, you can leave your feedback.

Games at NetBet Casino

NetBet Casino offers you a wide selection of different casino games. Players can find online slots sorted in different categories, ranging from the most popular, new games and drop & wins to megaways and progressive jackpots.

Unfortunately, to play online slots at NetBet Casino, you must be a member, as demo play isn’t offered.

We love the live casino games offered at NetBet Casino. They’re provided by top companies such as Evolution, Pragmatic Play and Ezugi. Not only can you pick up the games from your favourite providers, but you can also select your host.

Lastly, multiple table games are available, including online blackjack, roulette and poker. As if that wouldn’t be enough to keep you entertained for hours, there are also crash games and game shows to ramp up the excitement and give you a quick adrenaline rush.

NetBet Casino’s Commitment to Responsible Gambling

NetBet Casino packs several responsible gambling tools to help players remain in control. Regardless of the country you’re coming from, you can access these tools within your account or with the help of support.

You can set your limits on losses and deposit amounts to control how much money enters your account or how much you can lose per day, month or year. All you have to do is log into your account and find these options in the responsible gambling tab.

Changes can be made at any point, but any increase in limits takes 24 hours to take effect to help you avoid making rash decisions.

NetBet Casino also allows you to activate reality checks, which remind you automatically of the time you’ve spent playing. Meanwhile, with the session timer, you can limit your gameplay and be automatically logged out of your account once the limit is hit.

Lastly, if you feel overwhelmed, you can always take a break or ask for self-exclusion. Breaks can last up to 30 days, while self-exclusion is set for a period longer than a month.

NetBet Casino Bonuses

Check out other NetBet Casino Bonuses and pick one that suits your needs.

Discover all bonuses

Welcome Bonus

100% up to €200 + 10 Free Spins

Minimum Deposit €10

Wagering Requirements 30xb

Bonus Code: NBWELCOME

More info

Claim bonus

Complaints

Read the complaints other players have left for NetBet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Kept deposit and withdrawal

I created an an account with netbet and in order to deposit I was required to submit my verification documents which was my driving license and bank statement - netbet fully verified me and gave me access to deposit £950 in two transactions of £750 and £200. After 8 hours game play and several safer gambling checks I with drew two payments adding to £2440. The card that I used was my starling account however my card got temporary blocked as they wanted to do a welfare check. I advised this to netbet however they still tried to withdraw to that card ( this proves that I was fully verified) in order to receive the withdrawals I gave them an account which I am joint account holder over, this was an alternative to my bank which wad blocked. After I supplied this they took 5 days and said they are closing account, confiscating winnings and also keeping my withdrawals! This was simply because I gave them an alternative bank account to pay into. I have done absolutely nothing wrong, I have deposited with my name and my card, I was fully verified and they tried to process my withdrawals - nothing has changed. I have now informed them that this payment methods is now unblocked so they can resume processing my withdrawal to it as they did in the first place!! Not only have they kept my withdrawals but also my deposits when I have done absolutely nothing wrong.

Unresolved

£950

Delayed withdrawal without any contact from the casino

Reason for the complain: Delayed withdraw, no contact from the casino.
Withdrawal date: 20/03/2024
Amounts: 10.000e x 5 times minus the handling fees of -1.5%, 49.250e in total. ( max limit for bank transfer is 10000e each ).

The handling times in user agreement is maximum of 7 days and it's been 14 days and I haven't heard back from the casino not once and the withdraws are still in the processing state.

I have contacted the customer service multiple times and I been told that normal withdrawal time is two days and in my case because of the large amounts it could be day or two longer. I also confirmed that my account is verified and the delay is indeed in the payment departments end.

I have submitted the KYC requests before ( a month ago ) when I made a couple withdraws with a total amount of nearly 20.000e. Those were handled in a acceptable time frame of two days.

*Attached files ( Private these )
- Pending withdraws.
- 2 screenshots of e-mail requesting KYC. ( Dated 16.2.2024 )
- Screenshot of a succesful withdrawal after submitting KYC. ( Dated 17.2.2024 )

- Contacting live support for the first time ( 21.2.2024 )
Chat is in Finnish but I can translate if needed, basically the support told me that it takes normally 1-2 days to handle the withdrawal requests, but in my case It could take a couple days more because of large amounts.

Resolved

€49,250

Frozen my account for 3 months

Lack of urgency and transparency

Not really one for complaining but I need to get these to sort this out.

Signed up over a year ago, sent documents, etc came back all fine, and continued to play with no issues, then mid-January I tried to deposit and a message appeared saying my account needed to be reviewed before I could play,

I had no email or call from customer service so I emailed them. I had a message back 4 days later saying they needed more documents (same as I've already sent) so I sent them. This was over 2 months ago. I've emailed them 7/8 times asking what's going on nobody can tell me, they just say it's been sent to the relevant department as soon as we know we will contact you!!!

Over 2 months ago now. How long does it take to look at some documents? Do they have like 1 person working for them? I've had a few accounts with other casinos/poker sites and unfortunately, this is the most frustrating experience I've had.

The customer service is awful, just keep coming back with the same response 4 days later, etc. I've been depositing but they've just blocked my account after a year. They have all my documents on the system they have just completely blocked me. No reason was given.

This is the worst experience I've ever had.

Resolved

Withdrawal not processed since February 10th

I made a withdrawal from Netbet Casino on 10/02/2024 for £164 and £74.92

I received an email confirming my withdrawal.

After 2 weeks I did not receive my withdrawal.

I didn't receive any notification about the request for documents but I decided to send my documents to them by email and via upload document. I waited another week but the withdrawal is still pending.

I contacted live support and they asked me to send a new photo ID and selfies.

I sent them a new photo of my ID and selfies.

After another week I still haven't received my funds.

Please help me with this issue

Rejected

£239

Withdrawal not processed after the longest wait period

Hi there,
I made a withdrawal Friday the 16/02/24 for £200.

The next morning I am sent an email stating the withdrawal would be completed through wire transfer and to please upload a bank statement of the last 3 months or sooner.

I completed this and after 3 emails received a reply Monday saying the upload had been received and validated, I replied to said email asking if my withdrawal had now been processed to which I was told in a reply “24-48” hours.

Wednesday comes around with no communication so I sent another email asking for update - Reply was your withdrawal will be completed in the next few hours and that I would receive email receipt of this.

By 20:00 last night (at which point was 50 hours after being told max time would be 48) I queried the withdrawal again - to receiving an email this morning with now no time frame just that the relevant department would be in touch.

Can this please be sorted out. This is too long to wait especially when everything you have asked of me I have done.

Resolved

£200

Two Withdrawals Delayed

I made two withdrawals requests via Wire Transfer early in the morning on 2nd May for £1015.23 and £5076.14 these amounts included the processing fee. I received an email asking for a statement for the bank account I had used and sent this to them. I received a reply telling me that the statement was received and had been successfully uploaded to my account. 5th May and neither of my two withdrawals have been processed by the company. I have sent lots of emails and spoken to agents on the online chat and was informed that the reason for the delay was due to a high number of withdraws, but this was in response to my querying where my withdraws were. I then received an email this morning (5th May) stating that they have done everything on their end to process my withdrawal and now the bank needs to release the funds but they cannot give me a timeframe on this but I will receive an email when this happens. I am still yet to hear from them and my account history still shows that both of my withdraws are ‘processing’. The site says that withdrawals are processed in 2-24 hours and this time has passed.

The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary

Resolved

£6,091

Long wait for withdrawal

Hi there

I withdrew money on the 1st of May (Monday) which was a total of £1.037.00

My documents were verified the next day on the 2nd (Tuesday) I was told that day my winnings will be fully processed the next day and it is now Friday the 5th of May and still nothing,

I have also had to pay an additional fee of my winnings for my withdrawal which for this wait time for my withdrawal doesn't seem fair.

Thank you for your time

Resolved

£1,037

NetBet not addressing refund issue

I emailed NetBet support (using the e-mail address available on their site) on order to close my account with gambling problem being the reason for the closure. Instead of closing my account, NetBet later offered a cash bonus to me. At no point had I stated, that I wish to have my account open nor did I cancel my request. I ended up depositing money, which I asked NetBet to refund because I had asked my account to be closed. As requested by me, NetBet closed my account after contacting the support but now I have not heard anything about a possible refund despite support said that the matter is being handled.

Resolved

€330

Refuse to pay 1441 eur

Good afternoon,

At the end of April, I made deposits to Netbet Casino for a total of 470 euros and won 970 euros. Now the balance is 1441 euros. On April 29, withdrawal was ordered. After several days, netbet informed me that it was not possible to process payment via card due to some errors as well as asking for bank details (Swift+IBAN). (This is very strange; I've never had a problem with my Visa, and I'm sure my card is fine; it appears NetBet is having technical difficulties with their processor.)After a short chat where the agent confirmed that in my case, any withdrawal option could be used, I deposited with Skrill eWallet and reordered withdrawal. It was May 2nd already.

After that, I sent my driver's license, bill, and card photo, and all these documents were approved (you can find confirmation in the chat history attached). After all, my account was temporarily blocked for gambling addiction and "relaying on funds" or "financial unstability". As proof of financial stability, I sent my card statement showing the balance, but the account still does not reopen.

So in total, my account is temporarily blocked with my initial deposit and winnings. Netbet has two options to send me funds via card or Skrill.

I humbly ask you to assist in this matter, because netbet doesn't do anything.

In attachments, I provide 2 chat history, as well a letter from 3th May regarding my Skrill e-wallet, withdrawal, and deposit confirmation in Finnish language (sorry for that but I am from Finland).

Rejected

€1,441

Account with a balance of 30k dollars closed for 30 days

Resolved

$32,707

NetBet Casino Complaint Stats

Resolved 188 / 199

Avg. Amount $2,894

Avg. Complaint Duration 55 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.6/10 ● 94 reviews

Top reviews from our players

emivee

4 months ago

7/10

The nice sign-up bonus enticed me to try the casino. The reliable license also influenced my decision to sign up. I like the clarity of the site and all the best games are there. Kyc verification was easy and fast, and the customer service works well. I also got a nice extra free spins reward for the confirmation.

I can't say anything in particular that I don't like about the casino. Everything has worked well so far, and there is actually everything I would need. I haven't had a chance to try the withdrawal process yet, but thanks to the good license I am confident :)

Inactive user

2 years ago

1/10

A decent selection of games, however, some of the NetEnt games don`t load up on mobile but get stuck in a loading loop. Deposit is fast and easy, no surprise there.

Ultra-slow handling of withdrawals. If you use their complaint form, they will simply close your account and ghost you. No response at all. Chat did acknowledge that a complaint has been filed, but that is two weeks a go already. Not acceptable. Also, they do not really follow the MGA guidelines for responsible gaming.

Slyamin

2 years ago

5/10

So far the live games are good and had first win that I am waiting to be paid out on. Customer service on chat was fast but concerned I have not been asked for any documents and payment not sent

Cannot believe it will take 48 hours just to process payment. Hoping will be sooner and no issues but have not been emailed confirmation that payment has been sent.

mbuch98

3 years ago

1/10

Easy to set up, good application but slow and poor customer support. BOG is a good incentive, live streaming of racing would make the experience better again.

Very slow in responding to verification process, upload links won't work on web app, reaching out through as many channels as possible (mail, livechat, phone, twitter, whatsapp) and not receiving responses.
Disappointing as it has potential to be a great app. Still haven't responded to my queries and I've got outstanding withdrawals I'm waiting on.

marjabli

3 years ago

1/10

Offer for sunday: 10 FS without deposit and 25 more with deposit don't work:
Site says that you can have The spins If you've made a deposit in last 30 days. But If you made your deposit like 13 days ago The chat Sara said that the FS has been activated then and can be used for the next 7 days. So todays sunday offer got outdated for me on 22. of May 😂😂😂
The chat did not offer any help unlike on other casinos. It's a no for me now on.

mvpzollow

5 years ago

3/10

Wide variety of games and games seem to load quickly. They also have wide variety of live games.
Support when active are quick to respond.
I've had no issues with deposits on their website either which is always good

Withdrawals are way to slow !!!!!!!!!!!
I've had to promotions in the last two days not work, after completing the wagering necessary and instead of the reward from the promotion they will give you pointless netbet points to spend in their shop

Hello, Thank you very much for your feedback, I will make sure to share it with our team. When it comes to withdrawals, while we are striving to validate your payment as soon as possible, keep in mind that the processing time may take up to 48 hours. Regarding the promotions you mentioned, I have checked your account and I can see that you received one of them, the Friday offer. For the second one, the Saturday promotion, you had to play 5 GBP real money on the slot of the day and you would have received a 5 GBP bonus in return. Upon checking your account activity, I found that you actually played with bonus funds and those bets do not count towards the offer. However, I am happy to see that one of our agents made an exception for you and credited your account with enough Netpoints for a 5 GBP bonus, the same thing you would have received from the promotion. Please make sure to go over the requirements for each promotion to make sure you are eligible, which can be easily found on our website. Alternatively, feel free to contact our Customer Support team and they can provide you with more details about our ongoing deals. Do not hesitate to contact us for any inquiries that you might have at [email protected] Thank you

NetBet Casino 5 years ago

SweetAlx

5 years ago

10/10

I like NetBet especially the casino part since they have a huge variety of games and promotions. Also a good customer support that helps you fast with any issue.

Sometimes the withdrawals are a bit slow, but never had issues with the payments within the time frame they gave me. Overall, nothing to complain about this casino.

holmberg

5 years ago

1/10

As many people have written before, the good range of games and well designed website are reasons why I signup. Welcome bonus first seems to be okey, but later they have changed terms not mentioning it anywhere.

Customer support doesn't care at all or isn't even trying to fix issues on the site. Welcome bonus terms are not clear and customer support sometimes even lies about terms or not very professional. Last time when they answered they told me that "Bonus money is not available for withdrawing" and linked terms where is written, "After 30 times rollover bonus money is available for withdraw". I don't know if customer support is just unprofessional or is it an intentional plan try this for every customer.

Karamazov7

5 years ago

1/10

As someone wrote before, the good range of games is the plus of this website and the is the reason why I signed up. But this is frankly the only positive thing about Netbet, which is just a list of disappointments one after another

Absolutely lack of responsability for malfunctioning of systems leading to loss of money. The customer service is offensive and they absolutely care nothing of complaints, whether these are right or wrong. A lot of malfunctioning in the slots of this website comes with bonuses and this is suspicious. Sometimes the connection with the slot goes away in the middle of the bonus, or I also experience having a bonus of money but incapable of using it because no session can be open. Dreadful website.

Fofinha82

6 years ago

10/10

With slot of games. And every Sunday you can get Freespins. The Bonus is top. The Site is super easy to navigate. Netbet casino is a good casino. Have fun

Trustly sometimes does not made instant transfer and you need to wait till next day for money in the casino. But it is okay I can wait for this. The Rest is good

NetBet Casino

Visit casino

NetBet Casino

Welcome Bonus

100 Free Spins (No Wagering)

New customers only. £10 min deposit. Opt-in and bet £10+ on any slot, 100 Free Spins on Big Bass Splash, £0.10 per spin. Winnings paid as cash, £100 max win. Additional T&Cs apply.

Visit casino

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NetBet Casino News

Read all news about NetBet Casino, check for updates and stay tuned for exclusive bonuses.

Industry NetBet Casino Now Hosts Slot Factory Titles

NetBet Casino has a long-standing reputation of being among the top operators around, among other things thanks to the variety of game offering. And with the latest content deal signed with Slot Factory, that variety has grown even bigger.Expanding the OfferingIn a bid to add more value to its ever-growing product offering, NetBet decided to boost the dynamic of its collection with the addition of Slot Factory and its most notable releases like Big 7 Slots, Cherry 7 and Mega Pots o’Gold.NetBet’s PR manager, Claudia Georgevici, said that the studio’s “impressive catalogue of games and strong brand identity makes them the perfect match for NetBet and all our loyal players,” noting that the operator is certain the customer will enjoy the addition of Slot Factory.