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Metro Play Casino is closed, please try these instead:

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Metro Play Casino

Player Rating 7 reviews
4.6/10
7 reviews
Complaint Response 2 complaints
6 days avg. 2 complaints
What we like
  • Instant-play gaming
  • Works on compatible tablets and smartphones
  • Games from several platforms available in one location
  • Large selection of all types of games
  • Support available from morning until midnight via live chat, freephone, or email
  • Secured with SSL encryption
  • Meets AGCC fairness requirements
What we don’t like
  • Available to UK players only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Metro Play Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.metroplay.co.uk
Established
2009
Licences
Alderney Gambling Control Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Metro Play Casino is an online gaming site with a full range of instant-play casino games. The casino is powered by a number of different software platforms, including Microgaming, IGT, NextGen Gaming, and Amaya. Metro Play Casino is completely instant-play and only requires that players have Adobe Flash Player installed on their computers or compatible mobile devices. The company holds an official online gaming license from the jurisdiction of Alderney.

Restricted Countries

Due to strict regulations, Metro Play Casino only accepts players from within the United Kingdom. If you are not a resident of the UK, you will not be able to register at Metro Play Casino at this time.

Games

The most popular games offered by Metro Play Casino are its slots. With just one Metro Play Casino account, players have access to a wide range of video and classic slots from several game developers. Some of the casino's top slots include Alaxe in Zombieland and Battlestar Galactica from Microgaming, 300 Shields and Crocodopolis from Amaya, and Cats and Cleopatra from IGT. Over 150 slots are currently available, and the selection is still growing.

If it's table games you're after, Metro Play Casino has a wide array to choose from. Roulette players have 8 variants to choose from, including 3 Wheel Roulette and Roulette with High Streak Bonus. The casino's blackjack selection features features over 10 different games for any type of player, with various side bets including the 20+ bonus, the 21+3 bonus, and the Hot Streak bonus. Other table games include baccarat, craps, Poker Pursuit, Texas Hold'em Bonus, and Wan Doy Pairs Poker.

Metro Play Casino has 14 different types of video poker. These range from classic favorites like Jacks or Better and Deuces Wild to more unique offerings like Match Times Pay Bonus and Match Times Pay Double Double. Additionally, all of the variants come with a wide range of bet denominations to ensure that all players can enjoy them.

Players at Metro Play Casino also have access to several specialty games, including Bingo-Keno, Pharaoh Bingo, Down the Hatch Hi-Lo, Krazy Hi-Lo, and Krazy Keno Superball.

Support

It's clear that Metro Play Casino takes player satisfaction seriously. If you need assistance, you can get in touch with a Metro Play Casino representative at virtually any hour of every day. From 08:00 to 00:00, you can contact the support team by live chat, freephone, or email. If you need help during off-hours, simply send an email to the casino and a member of the support team will get back to you the very next morning.

Security and Fairness

Metro Play Casino provides players with a safe gaming environment. The company uses SSL encryption whenever you send sensitive data to its servers for banking, verification, or registration purposes. Additionally, all information you supply the casino is protected under the Data Protection Act of 1998.

All of the platforms used by Metro Play Casino have been proven fair several times over the years and continue to undergo routine testing to ensure genuine randomness. Because Metro Play Casino is licensed by the Alderney Gambling Control Commission, they are required by law to routinely demonstrate that they are offering a fair game.

StallCation

Complaints

Read the complaints other players have left for Metro Play Casino. Learn more about complaints.

Show all complaints
Metro Play Casino did'nt pay my winnings!

This is a difficult one but I know with all certainty that I'm being conned here. Anybody that has played 300 shields will know what I'm talking about here. I truly feel I'm being robbed here and I don't think I have any way to prove it from my end. Personally I think because I was wagering a deposit bonus they put a secret limit on my winnings and are trying to worm out of it. I'm fuming. Please bare with me it's a bit of reading. I'll firstly paste in my email I sent to them after their customer service couldn't solve the problem

On the 16th of may 2013 I was playing the game 300 shields when a large amount of winnings were not paid to my balance. If you look at my game history I started playing 300 shields and got 3 shields on my first spin. this give me free spins with multipliers up to 300 x. If you look at my history on your end you will see that after the first initial spin the next 20 were free spins so my balance wouldnt have reduced over those 20 spins. The first 5 spins would have been at x2 the second five at x5 the third five at x 25 and the fourth five at x300. Now, I've looked at my screenshots and I don't know why it says 50p stake next to each spin because nothing was bet after the initial spin as they were free spins. Surely you can see on your end that after my first spin on 300 shields my balance did not reduce for the next 20 spins which means I definitely hit the 300x multiplier and had a few wins! I should be around £600 up by my guess! There is also 3 spins missing from my history! the last 3 (funnily enough) where there was definitely a win or two! I know for a fact I dropped 2 shields in at least twice in my last 5 spins. thats £600. I feel I'm being purposely robbed here and the more I think about it the more it all seems a bit fishy! Missing spins from my history? My history showing that I staked 50p on each spin when they were in fact free spins. something is not right and I won't be letting this go until I recieve the winnings I'm entitled to. Again the easy way prove this is look on your end and you will see that after the first spin the next 20 were free which means i definitely got to the 300x multiplier and I definitely had a few wins in that section. I'm attaching my screenshots from the day but I really feel they are useless as they don't accurately reflect what happened. Like I said, fishy. Please can we reslove this asap.

I look forward to hearing from you soon.

< name removed >

Right so that was my email to them and I'll now post the reply.......

Metro Play Customer Support (Metro Play Support)

May 24 09:55 (BST)

Dear xxxxxx

My name is Ben Looijenga, I am the Operations Manager at Metro Play and I should be grateful of the opportunity to respond to your query which has been escalated to me.

I have reviewed your game play and the full game reports from our internal system and that of the specific game provider.

Unfortunately the 2 reports are consistent and show that you didn't ever reach the 300x multiplier.

I appreciate this isn’t your desired outcome however on this occasion I am unable to grant any further payment due to the findings.

For your information, all games that feature on our site are run using a Random Number Generator which is fully audited and regulated by the Alderney Gambling Control Commission.

As my colleague explained to you previously, if you wish to take this matter further please follow our complaints procedure found here: https://account.metroplay.co.uk/responsible-gambling

Kind regards

Ben < surname removed >

Operations Manager

Metro Play

I understand this is a difficult one because if they want to hide or altar anything on their end they will but I refuse to give up on this. I will move hell and high water to prove this and get what is owed to me because frankly its a complete joke and no gambler deserves to be treated this way.

staus Unresolved
0

Complaint Statistics

Resolved 1
Avg. Amount $ 0
Avg. Complaint Duration 4 days
Avg. Response Time 6 days

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Player rating
4.6/10 7 reviews

Top reviews from our players

Great clean looking site, fast reliable payments, great choice of slots, the new live Casino is amazing. I won a lot of money from a small stake and they paid without any questions or quibbles. I would highly recommend this Casino.

nothing i like it all!! I will be returning soon!

Nothing, they are a scam.

They will not pay out simple as that, their terms are vague and dubious you will be quoted the following catch all term if you win anything

"13. Bonuses offered by Metro Play are intended for genuine recreational players only. If Metro Play believes that a player is adopting a low risk or risk free betting strategy to meet wagering requirements, or abusing or attempting to abuse a bonus contrary to the spirit in which the bonus is offered, then Metro Play may, in its sole discretion, withhold, withdraw, void or forfeit from any player any bonus and/or any resultant winnings, either temporarily or permanently. Examples of behaviour which may be considered to be bonus abuse or to form a risk reduction strategy include, but are not limited to, operating multiple and/or linked accounts (which may be operated directly by you, in concert with either, other individuals or members of organised forums or groups), playing predominantly or only when bonuses are offered and placing bets on game types including, but not limited to, the following during a bonus offer; Roulette, Keno/Bingo, Blackjack, Baccarat and Craps, Other Table Games, Video Poker, Hi-Lo Games and Double Games."

Its a catch all term that they apply to anyone with fairly decent wins....you can play slots, whatever you like.....they will quote this term and go no further should you win. Played at a few sites, but this is the worst site I have seen outside of Costa Rica......If you have £150 burning a hole in your pocket, then you are better off burning it at least that will entertain you for a few seconds. The 10/10 review can only have been written by the Editor of Metro.....I would complain to the press but im seeing a vested interest here! Avoid, seriously, just avoid

Inactive user
10/10

Best casino I have played at! They didn't ask for any verification documents, they process withdrawals in a day and they don't keep your withdrawal pending so that you can reverse it and loose it, unlike All British Casino - avoid this casino PLEASE!!!!

Nothing bad!

Deposited £100 lost £30. Then got an email saying I had breached their terms for adopting a risk free betting strategy. I don't see how playing slots @ £1 a spin & losing £30 is risk free???

No deposit returned so I had to contact my bank to charge it back. Avoid this outfit like the plague, my opinion is your money is not safe.

Nothing at all shocking bunch if cowboys!

Very poor won 468 but metro play void my deposit closed my account and voided my withdraw I have called them email put a complaint in but Ben from complaints ask me why I am moaning when they returned my deposit honestly do not bother they are a bunch of cowboys who just don't pay up

Avoid like the plague!Deposited £100 with them yesterday and was awarded a further £150 bonus for joining.Played Grand Monarch slots and won a few times, then dropped down to only £40 left to play with, when I triggered the bonus round and won over £400.I tried withdrawing £300, but was denied, so tried £200 and again denied, so went for £50 - nope!

Contacted customer services live chat to be informed as it was bonus money I was playing with I couldn't withdraw.My response?How do you know it was your bonus money I was wagering and not mine?He told me that the bonus award from Metro was wagered first...................which means, that as I was down to less than £40, the bonus money had been wagered and lost and it was my own deposit that triggered the slot bonus round, meaning it's my winnings!!Simple.Er, no.You have to wager 25x times your deposit and their bonus award BEFORE you can withdraw.

Complained via email and have at least been informed that my initial £100 will be refunded.AVOID AVOID AVOID.Betfred award you random bonuses into your account and you can withdraw at any time.Best slot site by a mile.Metro Play should be done for fraud - reneging on a bet - by a gaming site is just down-right thievery.Typical casino, happy to take your money but hate it when you win.

I came across Metro Play casino not that long ago actually,so I was chuffed to bits when I seen it is being featured on Ask Gamblers. My first impressions were instantly steered towards the newspaper 'The Metro' and wondered whether or not there was a link between the two.I had a good look at the site and liked the selection of slots they had,although it isn't the biggest selection I have seen I was happy that I would enjoy playing them.

They also have a mobile site I could play on my iPad,again there was a limited amount of games on there but I was looking to play on the desktop not the mobile.I registered straight away but didn't make a deposit till about three or four days later.The promotion of 100% was not showing in my account so I contacted live help to make sure I would get the bonus before depositing,they assured me I would.So I went ahead and made the deposit,entered the code during the deposit and sure enough I received the bonus,I only deposited a tenner so I had a starting bankroll of £20. I loaded up 'Pixies in the Forest' but for some reason I had been logged out.

I attempted to log back in but it said my account had been locked, I tried again but it said the same thing.I was not a happy bunny.I went to live help only to be told my account had been locked.I was furious!They had took my deposit then decided to block my account.I asked them why and they said it was because I had not provided my identification,I hadn't even been asked for it,although of course they said they had asked me for it.They hadn't but nevertheless I wanted what was owed to me so I sent mydocuments off. I was told that I could have a refund of my deposit if I wanted to,I decided to wait a day to see if my documents were approved and if they weren't I would have opted for the refund, but fair play they were approved a few hours later and my account was unlocked.It got off to a bad start but I was willing to forget.I actually started to enjoy it here,the slots played well and I was winning,I mean I didn't get very far but I only deposited a tenner so I wasn't expecting miracles.

I actually recommended this casino to my partner after I finished playing here.I think the mistake I made was I decided to give the mobile site a go, but it played terrible then when I returned to the desktop version it just didn't play the same and my balance soon shot down to zero. Neither me or my partner have been successful in making a withdrawal here and I have yet to return here to redeem their reload bonus of 50%.I am just binding my time,I m waiting for them to introduce a few more slots but will definitely return in the future at some point.I believe with a little bit of time and patience this casino could grow into a very good one.

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