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LeoVegas Casino

6.22
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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LeoVegas Casino review

  • Completely instant-play
  • Mobile version available on most smartphones and tablets
  • Impressive selection of slots from numerous platforms
  • Table games and video pokers available
  • Includes a live dealer room with an above-average selection
  • 24/7 support by live chat, UK freephone or international phone, and email
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Unavailable to residents of numerous countries, including Hungary, Estonia, Serbia, Russia, Ukraine, Africa, Asia, and Latin America
  • Bonuses are only provided to residents of The United Kingdom, Canada, New Zealand, Ireland, Austria, Switzerland, Germany, Sweden, Norway, Finland and Denmark
  • No bonus or jackpot video poker games
General info & Latest Promos
Website http://www.leovegas.com
Established 2012
Owner LeoVegas Gaming ltd Casinos
Casino Promotion LeoVegas Casino: 100% up to €50 Welcome Bonus

LeoVegas Casino is an online casino designed with both desktop and mobile players in mind. The site is powered by 9 different gaming platforms: Netent, Microgaming, IGT, Bally, BluePrint, Nextgen, Evolution gaming, Red Tigar Gaming, Play'n Go, Yggdrasil gaming, Quickspin. A live dealer room is included. The site is licensed by the jurisdiction of Malta.

Restricted Countries

Numerous legal restrictions prevent LeoVegas Casino from offering its services to players in the Australia, United States, Hungary, Estonia, Serbia, Russia, Ukraine, Africa, Asia, and Latin America. Additionally, bonuses are only given to players in the United Kingdom, Canada, New Zealand, Ireland, Austria, Switzerland, Germany, Sweden, Norway, Finland and Denmark.

Virtual Games

LeoVegas Casino has games for every kind of player. The slot selection in particular is massive, with numerous titles from several different software providers. Some of the casino's most popular titles include NetEnt's Creature from the Black Lagoon and Starburst, Betsoft's Mr. Vegas, Microgaming's Mega Moolah and Immortal Romance, and many others. Several classic three-reel games are also available, such as Super Nudge 6000, Lucky 7, and Mega Joker.

There are plenty of virtual table games at LeoVegas Casino. The site offers 12 different blackjack variants (including DoubleXposure), 8 different roulette variants (including French Roulette), red dog, Punto Banco baccarat, Caribbean Stud Poker, Oasis Poker, and TXS Hold'em Professional.

The video poker selection at LeoVegas Casino is limited to games from NetEnt. These consist of four main variants: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. Each variant can be played with 1, 10, or 100-hand denominations. Although no bonus-style games are available, this video poker selection does contain the most popular varieties.

Live Games

LeoVegas Casino is home to one of the largest live casinos on the web. In addition to blackjack, baccarat, and roulette, players can enjoy a live game of Three Card Poker and Casino Hold'em. Roulette players even have the choice of Auto, Immersive, or traditional. It's simply one of the most well-rounded live casinos around.

Mobile Gaming

Mobile players can enjoy many of LeoVegas Casino's games on their smartphone or tablet. Currently, the mobile selection features more than 25 different slots, Multihand Blackjack, European Roulette, Deuces Wild and Jacks or Better video poker, Casino Hold'em, Mini Baccarat, Casino Stud Poker, and Trey Card Poker. The mobile site is accessible on any device with a modern HTML5-compatible web browser, including iOS, Android, and WP8.

Support

LeoVegas Casino understands the importance of a reliable customer service department. As such, the site has support associates available 24/7 through instant live chat, UK freephone, international phone for various countries, or email. Response times are very fast; even emails are usually answered within an hour or two.

Security and Fairness

Player security is a priority at LeoVegas Casino. Whether the site is accessed through a desktop, smartphone, or tablet, all sensitive data is kept encrypted using top-notch SSL encryption from Digicert. This technology obscures personal and financial information, basically making it impossible for the data to be compromised.

All of the platforms offered on the LeoVegas website have been audited by independent firms to demonstrate fairness. While no information on this subject is currently available on the LeoVegas website, there is plenty of data available to show that NetEnt, Microgaming, and all of the other platforms use genuine random number generators.

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LeoVegas Casino Reviews by Players

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Stu1982 2 reviews
Message

LIKED

The selecttion of games is fantastic, multiple providers available and some exclusive games.

DISLIKED

That my verification has been ongoing for 3 weeks and I can’t seem to get an update as to why.
LEOVEGAS CASINO REPLIED ON OCTOBER 21. 2018
Hello STU1982,

Thank you for taking the time out of your day to rate our casino.

It's great to hear that you are enjoying the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing!

I'm sorry to hear that you have been experiencing issues with our verification process. Due to our licensing requirements, we are obliged to request documentation in order to verify accounts registered with us.

Certainly three weeks is a long time to wait. Unfortunately, since this is a public forum, I have not been able to find any account-specific information, so I can not comment on your specific circumstances. I would ask you to kindly contact our dedicated customer support agents via LiveChat where you can get instant responses.

Once again my apologies for any inconvenience.
Matt198823 2 reviews
Canada
Message

LIKED

Easy to navigate through site
Good choice of games, although nothing I haven't seen at any other sites

DISLIKED

I just deactivated my account from this site, been a member for the past 7 months and deposited almost $10000, they give out either very little or no bonuses at all and they have a vip level which means absolutely nothing. I was treated no better after depositing $10000 then when I first joined, there is no loyalty with leovegas.

If you like bonuses and cashback or even good customer service, look elsewhere, leovegas has none of it.
LEOVEGAS CASINO REPLIED ON OCTOBER 20. 2018
Hello MATT198823,

Thank you for taking the time to review our site.

It's great to hear that have enjoyed the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing!

With this being said, I'm disappointed to hear that you are no longer a member at LeoVegas.

Here at LeoVegas, we do try to offer as many promotions as often as possible, but as I'm sure you can appreciate, we can not provide a bonus each and every time.

I'm sorry to hear that you have been unhappy with our loyalty programme. Right now we're developing and improving the loyalty levels to make it clearer for you to know what benefits you can get when you reach a certain level.

I wish you the best of luck with your future gaming.
AlbertTrotter 16 reviews
United Kingdom
Message

LIKED

This used to be 1 of my favourite sites until this year. I loved the support and the variety off games here. It was also good that they added a sports betting section

DISLIKED

I've had misleading promotions including 1 with a picture of twin and saying if I deposit and wager £30 I'll get 100 spins on twin spin then after doing so they wasn't added. Support told me it was a mistake and was meant to be starburst. I hate starburst and would never of participated in the promotion if it was this. Sometimes promotions are also badly written and support at times didn't understand them either. What's sad about how in change my rating to a low 1 and never play here again is the customer support is abymisal at times. T

he last straw was yesterday when I received a promotion and phoned up the UK support number to ask about it and got someone speaking a different language. I asked for English and was asked for account details. 5 times I asked what details she would like with the only reply being she needed my account details to help? I asked to be put to someone who understood me and she hung up on me. I went to use live chat and it's unavailable. I emailed them and nobody bothered to reply! I'm sorry but I've been playing online casinos for 19 years and this is the worst performance from a site I've ever seen and the first time I've asked for my account it be closed
LEOVEGAS CASINO REPLIED ON OCTOBER 20. 2018
Hello ALBERTTROTTER,

Thank you for taking the time to leave this review.

I'm very disappointed to hear your very strong opinions about our support agents and your experience here at LeoVegas.

Our customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments and I can assure you that we take all comments very seriously.

As this is a public forum, I am unable to locate any account specific information however if you would like this to be investigated, I would suggest that you send an email to support@leovegas.com and we can look to assist you fully.

I'm sorry to hear that you are unhappy with our promotional offers. I have made a note of your feedback concerning the promotions and I will ensure it is passed on to the relevant department. We try to deliver exciting promotions and I'm sorry you did not find this to be the case. I am sure that in the future we will be able to give you something you prefer.

I wish you all the best for your future gaming.

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LeoVegas Casino complaints

  • 76 of 84 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,927 USD avg amount

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