AskGamblers Quick Overview
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LeoVegas Casino offers many slots, table, and live casino games that you can easily search through and find your favourite titles. The casino has three major licences and is available to players from Sweden and Ontario.
Navigation is simple, and you can access everything from the side menu. You can also select your language, check welcome offers and promotions, or contact support.
- Three online gambling licences
- Live chat open 24/7
- Different responsible gambling tools available
- Bonuses only offered in several countries
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LeoVegas Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About LeoVegas Casino
LeoVegas Casino is an online casino with gambling licences from the Malta Gaming Authority, Swedish Gambling Authority, and Alcohol and Gaming Commission of Ontario. It has been active since 2012, making it one of the older online casinos.
It has adapted over the years to provide its players with the ultimate gaming experience. The casino is available on mobile and desktop, so you can enjoy your favourite games from the comfort of your home or on the go.
Before registering at LeoVegas Casino, we recommend you read our online casino review to get a complete picture of what the operator offers its players.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at LeoVegas Casino
The casino provides a wide range of deposit methods, not all of which can be used for withdrawal. Still, you can choose credit and debit cards and e-wallets. You can see all payment methods in our Payments tab, but what’s available depends on your country.
All withdrawals from your account must be processed within five business days, but the casino aims to process requests within 24 hours. For example, the minimum stake accepted at the Canadian casino is $0.10, while the maximum is $50,000.
Because LeoVegas Casino has several different licences, the payment methods, deposit, and withdrawal limits are different for the countries where it is active, so it’s best to check them when you register.
Games at LeoVegas Casino
LeoVegas Casino offers over 1,500 online slots in combination with table and live casino games. The slots are organised in different categories so that you can choose classic releases, progressive jackpot slots, featured or top games. Go with casino recommendations or search for the specific games and providers in the search bar.
The selection of table games will not leave you listless. Demonstrate your skill by playing different versions of poker, blackjack, baccarat, or roulette. Bingo fans will love this online casino, as several releases of the iconic game are available to members.
If you ever get bored or decide to switch things up, enter the live casino lobby or try one of the LeoVegas Originals. You can try games on the website without having to register.
LeoVegas Casino’s Commitment to Responsible Gambling
LeoVegas Casino has many responsible gambling features that protect players from any gambling harm. Players can do a self-assessment test to determine if they’re having gambling problems. The test is anonymous, and you can discuss the results with the casino staff who specialise in helping players stay safe.
Also, you can set the deposit, loss, session and wagering limit within your account. Meanwhile, the time alerts help you keep track of time, while player history keeps track of all your bets, providing you with a realistic picture of your gambling habits.
Players can choose to cool off or self-exclude. You must be logged into your account to access all the responsible gambling features. LeoVegas Casino proves its commitment to player safety.
Customer Support at LeoVegas Casino
You can contact LeoVegas Casino in several ways. When you open support, you can access the casino’s help centre, contact them via live chat or email them.
Live chat is open 24/7, so there will always be someone to answer your questions. To start the live chat, enter your email address and your name.
We tested their features, and the agents were helpful and supportive. However, as an unregistered user, you must go through the chatbot, which can be quite “persistent.”
Complaints
Read the complaints other players have left for LeoVegas Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello CURTIS12, Thank you for taking the time to leave this review. Firstly, I would like to assure you that LeoVegas is a highly regulated and Legitimately run casino. I'm sorry to hear about your individual experience, unfortunately, I cannot comment specifically on your own circumstances as this is a public forum and I would have no access to account specific information. With this being said, from the type of situation that you are referring to if the account is undergoing any additional checks then this would always be thoroughly investigated by the relevant department and the correct and relevant information from the investigation would then be provided in line with our license and regulations. Once any checks are completed by LeoVegas, we will always contact yourself directly. I hope that you get the resolution which you are looking for!
Bonus money and real money gets together and you dont even know your spending your money it looks like your only playing bonus cash until you realize you got nothing left but some worthless bonus cash
Hello NICODAC, Thank you for taking the time to leave this review of LeoVegas. I'm sorry to hear that you do not like the bonus money which is provided. You always have the option not to accept bonuses on the account. You can do this by going into your account settings and changing your preferences. The real funds on your account are always played through first and then the bonus funds are there to use as a second chance. I can appreciate that it is disappointing if you do not win but you can always keep an eye on your balance tab where you can see the real cash balance and the bonus balance separately. I wish you the best of luck with your future gaming.
The selecttion of games is fantastic, multiple providers available and some exclusive games.
That my verification has been ongoing for 3 weeks and I can’t seem to get an update as to why.
Hello STU1982, Thank you for taking the time out of your day to rate our casino. It's great to hear that you are enjoying the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing! I'm sorry to hear that you have been experiencing issues with our verification process. Due to our licensing requirements, we are obliged to request documentation in order to verify accounts registered with us. Certainly three weeks is a long time to wait. Unfortunately, since this is a public forum, I have not been able to find any account-specific information, so I can not comment on your specific circumstances. I would ask you to kindly contact our dedicated customer support agents via LiveChat where you can get instant responses. Once again my apologies for any inconvenience.
Easy to navigate through site
Good choice of games, although nothing I haven't seen at any other sites
I just deactivated my account from this site, been a member for the past 7 months and deposited almost $10000, they give out either very little or no bonuses at all and they have a vip level which means absolutely nothing. I was treated no better after depositing $10000 then when I first joined, there is no loyalty with leovegas.
If you like bonuses and cashback or even good customer service, look elsewhere, leovegas has none of it.
Hello MATT198823, Thank you for taking the time to review our site. It's great to hear that have enjoyed the verity of games as LeoVegas pride ourselves in having a large selection of games for all players to have fun and enjoy playing! With this being said, I'm disappointed to hear that you are no longer a member at LeoVegas. Here at LeoVegas, we do try to offer as many promotions as often as possible, but as I'm sure you can appreciate, we can not provide a bonus each and every time. I'm sorry to hear that you have been unhappy with our loyalty programme. Right now we're developing and improving the loyalty levels to make it clearer for you to know what benefits you can get when you reach a certain level. I wish you the best of luck with your future gaming.
This used to be 1 of my favourite sites until this year. I loved the support and the variety off games here. It was also good that they added a sports betting section
I've had misleading promotions including 1 with a picture of twin and saying if I deposit and wager £30 I'll get 100 spins on twin spin then after doing so they wasn't added. Support told me it was a mistake and was meant to be starburst. I hate starburst and would never of participated in the promotion if it was this. Sometimes promotions are also badly written and support at times didn't understand them either. What's sad about how in change my rating to a low 1 and never play here again is the customer support is abymisal at times. T
he last straw was yesterday when I received a promotion and phoned up the UK support number to ask about it and got someone speaking a different language. I asked for English and was asked for account details. 5 times I asked what details she would like with the only reply being she needed my account details to help? I asked to be put to someone who understood me and she hung up on me. I went to use live chat and it's unavailable. I emailed them and nobody bothered to reply! I'm sorry but I've been playing online casinos for 19 years and this is the worst performance from a site I've ever seen and the first time I've asked for my account it be closed
Hello ALBERTTROTTER, Thank you for taking the time to leave this review. I'm very disappointed to hear your very strong opinions about our support agents and your experience here at LeoVegas. Our customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments and I can assure you that we take all comments very seriously. As this is a public forum, I am unable to locate any account specific information however if you would like this to be investigated, I would suggest that you send an email to [email protected] and we can look to assist you fully. I'm sorry to hear that you are unhappy with our promotional offers. I have made a note of your feedback concerning the promotions and I will ensure it is passed on to the relevant department. We try to deliver exciting promotions and I'm sorry you did not find this to be the case. I am sure that in the future we will be able to give you something you prefer. I wish you all the best for your future gaming.
Good game selection .
Leo Vegas is the worst online experience I've ever experienced. the customer service (Vip) service spits you on or is not reachable at all, you are very arrogant and do not help you if you ask for it.
Hello DIDI379, Thank you for taking the time to leave a review of our site. I am pleased to hear that you enjoy the selection of games on our site, as a growing business it is important for us to keep up to date with all of the latest games. It is really disappointing to hear about your experience here at LeoVegas. This is certainly not how we wish our players to view the site and our VIP experience. The VIP level simply indicates how much you have played at LeoVegas. Right now we're developing and improving the levels to make it clearer for you to know what benefits you can get when you reach a certain level, I believe and hope that you will be satisfied when we are done. Our customer service staff are trained to the highest standards and each one completes comprehensive training in both our casino and sportsbook as well as customer service skills, It is very unusual to hear these comments. and we take these comments very seriously so thank you for bringing this to our attention. I wish you all the very best for your future gaming.
+Really many slots
+Easy to navigate
+Fast withrawals
+Nice deposit bonuses when new account
-After getting high level still not any good bonuses
Hello Elyseen600, Thank you very much for taking the time to leave your review of LeoVegas. We are always really pleased to hear that you are happy with the casino as a whole. Your feedback is greatly appreciated to help us to continue improving. I'm sorry to hear that you have been unhappy with the bonuses on the account, we will always check to see if there is something available to add, however, sometimes this is not possible. As much as we would like to, we cannot provide bonuses on every contact. You can always check what offers we currently have on our promotions page. Don't forget to check our offers and promotions sent by SMS and Email which may be of interest to you too! - https://www.leovegas.com/promotions I wish you all the very best of luck in the casino!
Don't really understand where all the negative complaints come from. LeoVegas is by far one of the best casinos out there. Good games from many different providers, bonuses in your mail when you're least expecting it and overall nice support and an easy to navigate site.
Sometimes when you're depositing it says it didn't go through, and then you try to deposit again and then all of a sudden you have deposited twice even though it says the first deposit didn't go through. Not a big problem but a bit annoying for sure. Would like an option to search for a specific provider.
Hello Aquintic, Thank you for taking the time to leave this very honest review of our site. It's really great to hear that you have enjoyed the LeoVegas experience overall. We are really pleased to hear that you are happy with many aspects of the casino! Our dedicated support lions are here to assist you whenever you require! I'm sorry to hear that you have had these issues with our deposit process. I will take this feedback and pass it on to our technical team to see if there is any way we can resolve this situation for the future. In the meantime, if this issue does persist. I would ask you to kindly refresh the page to see if the first deposit has gone through before processing another. You can also contact our support team who will check for you. I will also put forward your suggestion to the relevant department for the search bar on a specific provider. Thank you once again for the constructive feedback! I wish you all the best of luck in the casino.
Very poor vip experience. No response after a few days waiting. After they claim they have the best vip experience on the web. The Pause account buttons don’t work on their site.... don’t want you to leave... but also don’t respond. Very dishonest. Stay away from these jokers
Hello Bune, Thank you for taking the time to leave this review of our site. Firstly, I'm sorry to hear that you have been unhappy with our VIP service, If you have any specific feedback that you would like to be passed on with ways to improve the process then It would be great to get some constructive feedback with specific details of any issues. You can send this to [email protected] where we can then look to escalate your feedback. With regards to our pause account button on the site... Since receiving this review I have ensured that this has been thoroughly tested and there are no issues from our end. I would like to assure you that his process is working correctly and as it should be. As you have had these issues I would ask you to kindly conduct some browser maintenance as it seems that this could be an issue from your end. I would ask you to kindly clear the cookies and cache on your browser or try using a different browser, for example, google chrome or safari. If you are still experiencing these issues then please do not hesitate to contact our dedicated customer support department, the team are available 24/7 via LiveChat. I wish you all the best.
This is one of the best online casinos in my opinion. They have a wide selection of games and deposit/withdrawel options. I love that they offer interac online as a way to deposit! Very friendly customer service and processed my withdrawel very quick and easily.
Hello CYNDISUE08, Thank you for taking the time to leave this positive review. Here at LeoVegas we really do appreciate your honest feedback and it's great to hear that you have enjoyed the different aspects of our site! Our quick and efficient withdrawal process is something which we pride ourselves on at LeoVegas, I'm really pleased to hear that your experience of this has been positive. Being one of the largest iGaming companies we always try to stay up to date with new deposit/withdrawal methods and having a large selection of games is a priority for us. Thank you for your kind feedback! Should you ever have any queries, our highly skilled lions in the customer service department are dedicated to helping you... You can contact us via LiveChat, Email or Telephone. Thank you once again and I wish you a lovely day!
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I opened a account with Leo Vegas, I made a bet which lost with no issues I then placed a bet which won. I then attempted to log in however was unable to do so. I contacted the customer services who advised it had been subject to 'checks'. Two days later and I am still getting the same answer. The firm received a fine of 680k from the gambling commission however they are still acting immortally. From the reviews you can see this is a common theme. I would advise everyone to report the company again to the gambling commission and the Malta gaming authority. If you go on the gambling commission site it will give you details of how to do this.
Update:
Just to keep you updated they now won't speak to me over live chat and don't respond to emails. My account is still locked for "checks" and they are basically defrauding customers now. From the reviews they will only accept deposits and won't pay out.