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Lake Palace Casino

Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

Lake Palace Casino Review

  • Large number of BetOnSoft slots and video pokers
  • Support available 24/7 through live chat, toll-free phone, or email
  • Protected with 128-bit SSL encryption
  • Guaranteed fair by iTech Labs
  • Table game selection somewhat limited
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General info & Latest Promos
Established 2001
Owner Grand Prive Casinos
Casino Promotion

Lake Palace Casino is an online casino that takes players into a tropical paradise with a regal flair. This theme is consistent with the rest of the Grand Prive casinos, which make it their priority to deliver a top-notch gaming experience to all of their players. With a large selection of Saucify (BetOnSoft) games to offer, Lake Palace makes sure that everyone can get in on the fun. The casino is licensed by the government of Curacao.


By far, Lake Palace's most diverse set of games is their slots. Their video slot section contains over 20 different games, each with its own theme and set of bonus features. Whether you're looking to play archaeologist in Purse of the Mummy slot or immerse yourself in the depths of Mermaid Serenade slot, you'll almost certainly find something that interests you. Some games even feature the innovative all-ways structure instead of traditional paylines, boosting your chances of getting a big win.

Those who are looking for table games will also see a decent assortment at Lake Palace. The games all created very realistically, complete with a real dealer voice and ambient noise to make it feel like you're really at a land-based casino. The game selection includes numerous types of blackjack, as well as baccarat, craps, roulette, and Three Card Poker. Although the selection lacks some other casino pokers and other less common games, it will likely have what you're looking for.

Video poker enthusiasts can also enjoy a wide variety of variants at Lake Palace. Like the table games, Lake Palace's BetOnSoft video poker is made stunningly realistic. The jazz music background melds with the high definition colors and payout sounds to create a convincing casino environment. The games are available in a large range of bet sizes, single-hand or multi-hand denominations, and a number of traditional and wild variants.


If there's one thing that Grand Prive group of casinos have gotten right, it's their support. After years of experience in the industry, they understand that you demand immediate answers to all inquiries you have. To make the support process as easy as possible, they have installed 24/7 live chat within both their website and casino software. Just click the chat button to get in touch with a representative in a matter of seconds. If you'd prefer talking over the phone, you may also call the casino toll-free from a number of different countries. If you do not need immediate assistance, you can also reach Lake Palace through their email address.

Security and Fairness

No one ought to be exposed to unnecessary risk when playing at online casinos, and Lake Palace has taken measures to ensure that their players are kept as safe as possible. When you send them any information for the purposes of banking, registration, or even logging in, it is protected with 128-bit SSL encryption. This technology makes it impossible for anyone to steal your data.

If it's fairness you're concerned about, you have nothing to worry about at Lake Palace. Because they use the globally recognized BetOnSoft platform as their game provider, the games have been tested thoroughly by the auditing firm iTech Labs. Although Grand Prive does not publish this information publicly, it has been released elsewhere and can be validated.


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Lake Palace Casino Reviews by Players


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blondie 1338 reviews
Reviewed on March 31, 2015


Lake Palace is a Betonsoft software provided casino and a part of Grand Prive casinos. I am a member in 2 of them, so when I saw a free spins promotion, I decided to become a member at Lake Palace too. As I have been registered at their sister sites, I didn't need to sign up a new account, I just activated my email for this one.

Then I went to cashier and tried to claim free spins but it didn't work. I tried a couple of codes, but all showed I am not eligible for them. To be exactly sure of the reason for that (is it because I have played in their affiliates etc) I contacted their live support. It is delighting that they re available 24/7 and work so fast. I described my situation and I was told "the bonus code is set up for a specific audience". That wasn't an answer I was expecting and I didn't get any more specifics, then I was told that there are no offers available for me at the moment. The chat was really fast but not very nice and I think it is a normal question from me. Then I asked why so, but didn't receive an answer within 10 minutes, so I just closed the chat.

I decided to try my luck there anyways and made a minimum deposit of 20€ via skrill. It was fast and within less than 5 minutes I was ready to play. I started to play Age of Spartans because I think it is one of their most popular games and I haven't played it for more than 100 spins overall. I set my bets to 0.27€ per spin and played 100 autospins. At first I had some decent spins and boosted balance for a few euros, but then I started to lose. My biggest win was 3€ because of a good combination, with 2 scatters in it. After the autoplay, my balance went down to 13€. With that I increased bets to 0.36€ per spin and lost fast, with only 2€ left I managed to get 14 free spins with 3x multiplier. But they were quite sad, as I won 600 coins on the first spin and the rest were completely empty and I ended with 6€ win. A couple of spins later I received another free spins round, this time it didn't even reach 10x bet win so soon enough my balance was done. But at least I really enjoyed this game which was a surprise for me because so far I thought it wasn't that good.

Overall I was satisfied with my experience at Lake Palace casino, the games were decent but that's it. The support was fast but not very professional and nice, I didn't feel welcomed there which is very important for me. Seems like this casino isn't lucky for me either so I won't be playing there again. Besides, I wanted to try their tournaments, but all of them were either with entry fee or a couple days away, that was upsetting.
vaibhavsingh 103 reviews
Reviewed on June 6, 2014


I came to know about lake palace casino through an advert i saw on a social networking site and that is when i decided to join this casino because i was looking for a new casino at that time. The software that supports this casino room is the bet on soft which is very nice and has provided us with a variety of games. I got a 100 % match up bonus on the first deposit i made with them.

They have the best poker games and i played poker with this casino room all the time because i was having a good time. Most of the casinos out their do not have good table games because casinos put emphasis on slots and video slots. But this casino room has really nice table and slot games as well. The design and layout of this site is very simple and elegant which is good for some players but i like to get entertained so i like sound. anime and all. Break the bank and overdrive were the only good slots they have according to me because they have a good return on money and it proved to be lucky for me. wagering requirements are a little big which is 40 times usually casinos have 30 times or so . Now they have 100% match up but i think playing with real money will be a wise idea because meeting the wager is nothing but a waste of time because you earn the casino more and get less in return.

They have a nice support team and the site is so user friendly that i never had to contact the support team. I just want them to work on their graphics and all other wise this is a good casino room. Go for it guys and you wont regret ever specially try the table games.
katemak 1248 reviews
Reviewed on January 11, 2014
Another review of Betonsoft Casinos,well i really liked them,and i am registered at any Betonsoft casino but dont deposit on all of them.So as i can see there were no complaints not at Askgamblers site so i did registered there few months ago .Like every betonsoft casino even Lake Place was giving 20 dollar free chip so i did take the free welcome offer and started to spin.

As i know all betonsoft games i first start with my favorite one Age of Spartans ,funny but this game ,well from my experience if you win something from the start with this game you can win something ,but if from the beginning you have a lots of dead spins better change the game.So at first i had several dead spins ,my bet was 0.45 dollar from spins i was getting nothing so went to play Perfect Date slot which can be very interesting ,from the beginning i did hit the love couple that is the feature for free spins won 13 dollars ,so i was on good way to start playing with bigger bet.Again my balance was going down so i changed the game and tried the Big Game slot and raise the bet. I like this game because of two slot symbols the Lion and the 3 elephants which you will trigger the free spins ,and the lion substitutes every symbol and if you hit 2-3 lions you have really big win ,so i did hit the 3 elephants once and during the free spins i retrigger them one more time so my balance was 85 dollars and till the end of the wagering i was playing this slot,so i manage to wager the bonus ,went to chat withdraw the bonus talk to the chat ,which were very friendly and told me that that the maximum cashout from this bonus is 150 dollars.

Have to say for the money i contact them few times because i did get my money after 10 days,well that is not that fast.I did made an deposits here but only 2 times ,so they are a little tight for free spins but i guess they are ok casino by me.

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