Before I tackle your complaint, I want to thank you for contacting us on Saturday, March 29th via Live Chat, at which time Charles was able to resolve this matter satisfactorily.
Moving on to your statement above: It is entirely correct that at this stage we no longer issue cheques, but only do wire transfers. We did experience a delay when switching from one system to the other, and I’m happy to report that this is now running smoothly. I can only apologize sincerely for the delays and frustrations you experienced.
Thank you for your patience and please feel free to contact either myself, or any of our Agents at any time should you have any other queries. If you experience any other frustrations, please do not hesitate to contact me directly.