Complaint #1 Lake Palace Casino

Withdrawal Issues

By THECLUB

12 years ago

Message on forum

submitted a withdrawal, now saying they only do withdrawal to credit card---can not get a response from casino other than we will talk to cashier dept. and you can do a wire transfer but to date still can not do that... can u check into this plse..

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Disputed Casino Lake Palace Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

12 years ago

AskGamblers Complaints Team have been informed by the player that their complaint has been successfully resolved.

The case is being officially closed now.

Lake Palace Casino

• Representative

12 years ago

Dear THECLUB,

Before I tackle your complaint, I want to thank you for contacting us on Saturday, March 29th via Live Chat, at which time Charles was able to resolve this matter satisfactorily.

Moving on to your statement above: It is entirely correct that at this stage we no longer issue cheques, but only do wire transfers. We did experience a delay when switching from one system to the other, and I’m happy to report that this is now running smoothly. I can only apologize sincerely for the delays and frustrations you experienced.

Thank you for your patience and please feel free to contact either myself, or any of our Agents at any time should you have any other queries. If you experience any other frustrations, please do not hesitate to contact me directly.

Regards,

Adrienne

Lake Palace Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 5 days

Avg. Response Time 4 days