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Gala Casino

VERYGOOD 8.39
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

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Gala Casino review

  • Managed by the reputable Gala Coral Group
  • Available in instant-play or downloadable modes
  • Mobile gaming available
  • Powered by Playtech
  • Live casino games available
  • 24/7 support via live chat, UK freephone, international phone, and email
  • Secured with SSL encryption
  • Proven fair by TST to comply with AGCC standards
  • Numerous countries prohibited from signing up
General info & Latest Promos
Website http://www.galacasino.com/home
Established 2008
Owner Gala Coral Group Ltd. Casinos
Casino Promotion Gala Casino: 100% up to £400

Gala Casino is an official online casino of the Gala Coral Group, one of the most prominent land-based gaming brands in the UK. It's a Playtech Casino where players can enjoy a wide range of slots, live table games, and many other forms of casino entertainment directly through their web browser or by a downloadable casino client. Gala Casino holds a prestigious gaming license from the Gibraltar Regulatory Authority, and the UK Gambling Commission.

Restricted Countries

Due to strict regulations, Gala Casino cannot offer games to players who live in many countries around the world. These restricted jurisdictions include the US and its territories, Australia, France and its territories, China, Denmark, Italy, Serbia, Bulgaria, Poland, and all countries in Latin America and Africa, among others.

Virtual Games

The assortment of entertainment options at Gala Casino is hard to beat. In fact, most of their games can actually be found in their massive land properties. This is especially apparent when it comes to their slots. Gala Casino features a number of popular video slots like Iron Man 3 slot, Little Britain slot, The Avangers slot, Ice Run slot, and The Incredible Hulk slot. Each game offers its own unique bonuses and style that suits a variety of players.

If it's table games you're looking for, Gala Casino should be able to please. Their array of games is one of the biggest in the business. For instance, they offer a total of 5 roulette variants, knowing that people like to play this highly popular game with different sets of rules. Gala Casino also has 3 types of blackjack, as well as Stud Poker, 3 Card Poker, red dog, casino war, and baccarat.

Gala Casino offers a healthy assortment of video poker games. These include variants like Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces, 2-Ways Royal, and Mega Jacks. Many of these variants can be played in both single-hand and multi-hand modes, allowing players to spread out their bets to minimize risk or boost payout potential to fit their own playing style.

Live Games

In order to make their online casino feel even more like their brick-and-mortar casinos, Gala Casino has included a 24/7 selection of live table games for players to enjoy. Each of the games is streamed via a high-quality webcam in the Gala Casino studio. Choose from either blackjack, baccarat, or roulette, and interact with the dealer using the in-game chat feature while you play.

Mobile Gaming

Players at Gala Casino have the option to play their favorite casino games wherever they are on their compatible mobile device. The mobile casino can be accessed via QR code, text, or just by loading the Gala Casino website through a mobile web browser. Available games include blackjack, roulette, and several leading video slots.

Support

Gala Casino has an excellent team of customer service professionals available 24/7. The fastest and most convenient contact method is usually live chat, which is available directly through the Gala Casino website. Players living in the UK can call the casino using a domestic freephone number; all other players can use an international number. Those who prefer email can send messages to the casino either through an e-message system or directly to the Gala Casino support email address. While email is not instant like the other methods, Gala Casino staff tend to respond quickly.

Security and Fairness

Playing casino games online should not be a risky thing. To alleviate any concern that you may have, Gala Casino has implemented 128-bit SSL encryption into their system. This ensures that no one will be able to see the information you send to Gala Casino for any purpose, be it registration, verification, or banking.

Game fairness is guaranteed at Gala Casino. This is hardly a surprise since they provide games from software companies who have years of experience in the online gaming world. The latest randomness audit information is freely available to the public. To see the most recent report, click the "Fairness" link on the bottom of Gala Casino's website.

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Gala Casino Reviews by Players

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Ledge13 9 reviews
United Kingdom
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LIKED

Really like casino lots of choice games play well and I like the layout and some nice bonuses if your willing accept and play thru.

DISLIKED

Well up until today I have had couple problems with withdrawals which I been prepared to not mention but I feel I need to air my views now. Around 3 months ago I managed to win around 700. I tried to withdraw but it kept saying I couldn't as a game was open I closed all site down logged of and still no joy. I rang customer services and was on hold for 40 mins and gave up. Temptation got better of me and lost it all.

Then on Thurs I deposited 30 and didn't accept bonus within 5 mins I as up to 260 and wanted cash out but low and behold my cash was ring fenced so couldn't withdrew and by time played thru lost but I shouldn't have had to as didn't accept a bonus.

Then tonight got up to 800 withdrew it. 5 hours later checked if gone from pending and still there so ended up cancelling it and trying the game of week. It swallowed the lot. How that can happen with no return is beyond me. It's a shame cause I do enjoy the casino.
Jdotbizzle289 2 reviews
United Kingdom
Message
Reviewed on March 15. 2017

LIKED

If your lucky enough to become VIP and have a guy called Stuart, as your personal manager, then your in for a treat. Looks after you, understands you, and genuinely doesn't want too see you continuously lose (from no fault but my own) treats you to low wagering boneses spins when things aren't going to well. Even before I was VIP I had a big win 5k on roulette but like a idiot lost it all. If learnt too collect I'd be 10k up in 2 months easy.

I love this site and this is a genuine custermer, lucks been out badly past couple of weeks can't seem to get past any wagering but hey that's gambling. Anyone disappointed must be paying a different site to me. Team Stuart all the way
Sthlmspelaren77 4 reviews
Sweden
Message
Reviewed on March 2. 2017

LIKED

Good assortment of games. Many ways to deposit money. Page loads fast and games usually works.

DISLIKED

Customer service is under all critic some times. Had a row with them 2 weeks, and when they realised they were in wrong, I didn't even receive an apology. Was VIP here before, but because of the service level, dropped my level of playing here drastically. No offers for freespins without wagering, that many other casinos are doing. Not playing w bonuses.

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Gala Casino complaints

  • 20 of 30 resolved
  • 3 days avg response
  • 3 weeks avg complaint life
  • 8,952 USD avg amount

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