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Circus Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

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Circus Casino Review

  • Huge selection of Playtech games
  • Part of the largest casino group in the UK
  • Some of the best support we've ever seen
  • Ironclad security
  • Guaranteed fair games
  • Video poker selection relatively small
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General info & Latest Promos
Website http://www.circuscasino.com
Established 2008
Owner Genting Alderney Limited Casinos
Casino Promotion

Circus Casino is one of several online casinos run by the Genting Group, the UK's largest land-based casino operator. The casino uses games from the world's largest software provider, Playtech, ensuring that players will have a vast array of modern games to select from. The casino is licensed in the jurisdiction of Alderney.


Circus Casino has one of the widest selections of games in the online world. This should come as no surprise since they use Playtech software. The video slots are by far the best in the business, with various popular icons used as themes like The Incredible Hulk and Iron Man, as well as more laid-back games like Thai Paradise or Night Out. Every game has its own paytable and features, and some even have progressive jackpots.

Table games lovers can also enjoy a plethora of various table games. Conventional favourites like roulette and blackjack are available in several different varieties. For players looking for more uncommon games, Circus Casino also has Pontoon, Tequila Poker, craps, pai gow poker, Wild Viking, Stravaganza, and several other off-the-wall games that could become your favourites.

If you like video poker, Circus Casino has several different variations to keep you dealing, discarding, and drawing. From traditional favourites like Jacks or Better and Joker Poker to unique variants like Mega Jacks and 2 Ways Royal, players who enjoy single-hand and multi-hand video can have a pretty enjoyable time. While the video poker selection isn't as large as that of other industry leading casinos, the games pay nicely and are well-animated.


While a large library of games is important, keeping customers satisfied is even more of a priority. Fortunately, Circus Casino has plenty of experience in giving gamblers the good time they want. Circus Casino has 24/7 live chat, something that every effective casino should have. On top of that, though, they also offer two e-mail addresses (one specifically for document verification), a UK toll-free number and fax, and an international number. Circus Casino clearly makes communication its #1 priority.

Security and Fairness

Gambling online should be fun. It's hard to have fun when you're afraid that someone is going to hack your personal data. As such, Circus Casino has implemented SSL encryption in all transmissions to and from the casino server. Additionally, once the data is on the server, it is protected with a top-notch firewall to keep intruders out.

Players concerned about game fairness want to be guaranteed that the games are genuine. Even though Circus Casino is a part of the most widely-known land-based casino group in the United Kingdom, they still have TST certify their games for randomness on a monthly basis. Best of all, this report is visible for anyone who wants to read it. It's clear that Circus Casino has risen to the top for all the right reasons.


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    CLICK2PAY, Maestro, MasterCard, Neteller, Ukash, Visa, Skrill
  • Withdrawal Methods

    Bank Wire Transfer, CLICK2PAY, Cheque, ClickandBuy, Maestro, MasterCard, Neteller, Solo, Visa Debit, Visa, Skrill
  • Withdrawal Times

    EWallets: 24-48 hours

    Card Payments: 2-5 days

    Bank Transfers: 3-7 days

    Cheques: 14-28 days

    Pending Time: 0-24 hours

  • Withdrawal Limit

    No Limits
  • Affiliate Program

    Genting Bet Affiliates
  • Restricted Countries

    • Antigua and Barbuda
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belarus
    • Bulgaria
    • China
    • Cyprus
    • Estonia
    • France
    • Germany [1]
      • Schleswig-Holstein
    • Hong Kong
    • Israel
    • Italy
    • Malaysia
    • Netherlands
    • Palestinian Territories
    • Philippines
    • Puerto Rico
    • Singapore
    • Slovakia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • Turkey
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play
  • Manual Flushing

  • Currencies

    Euros, British pounds sterling, US dollars
  • Licences

    Alderney Gambling Control Commission
  • Company

    Genting Alderney Limited Casinos
  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    International Phone Telephone: 00 632 756 7973

    UK Phone Telephone: 0808 120 3475

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Circus Casino Reviews by Players


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Inactive user
Reviewed on February 25, 2013
Circus Casino is owned by The Genting Group and is one of the best Playtech casinos I have played on. I found Circus casino 2 years ago. Its image and appeal grabbed my desire for video slots and table games.

As I did not want to make risks with my funds a bonus was not in the picture during my $100 deposit. For my first game I went to my favourite video slot Gladiator because it pays a handful of wins if you make combinations with wild helmets, hitting the Gladiator Helmet bonus and the most paying bonus in Gladiator is it's Coloseum bonus! At first the well known video slot was a little cold in paying out but then a few minutes later it suddenly starts spreading flames after a few sparks came in. Gladiator provided me 3 Helmet bonuses and 2 Colosseum bonuses during which in one of the Colosseum bonus it made me reach all the way to the top row bestowing me both the Extra scatter of the lady as well as a Queen letter for an extra wild. While briefly gazing upon the total earned Free spins of 8 Spins at 3x with Extra Wild and Scatter I felt some disappointed at first but that feeling shifted to a positive mood that is 5 times greater in an instant. The feature gave me $390 from getting extra scatters in combinations of 3 and 4 while landing Caesar on Reels 3 five times giving me extra spins of 15 more for 23 Free spins in total! It just kept going on and on with the Queen wilds and I especially love the fact the Extra scatters pay out a lot. If it were Caesar as an extra scatter while landing in combinations of 4 and 5 (which are rare) than the payout and joy would be monumental by comparison!

Now with a total of $466 (wins and losses included), speaking to live chat was incredibly fast, easy and professional! I waited for 4 weeks including weekends for my cheque to arrive in the mail. It could have been faster considering the facts that I had some problems trying to submit the documents via email because of it's file size. The best part of this is "Winner winner chicken dinner!!!!". A 9.5 out of 10 for Circus casino!
cocopop3011 265 reviews
United Kingdom
Reviewed on December 19, 2012
I have never has so much trouble at one casino as I did at this one last week. I was on the verge of opening a complaint on AskGamblers to be honest if my problem wasn’t resolved by the end of the week. This is what happened.

I made a deposit here, prior to chatting with someone on Live Help of £20, he informed me I would receive an instant match bonus of 100%, I made the deposit whilst on Live Help with him. After the deposit went through my balance was still only £20 so he kindly added the bonus manually for me and then I had the full £40. He also sent me a link to the terms and conditions of the bonus which I read through. All slots were included in the wagering and the total amount that had to be played through was 40 times the bonus and deposit. Great...so I thought.

I started off on the little slots like 'Highway Kings' and 'Silent Samurai' then went to the 20 line slots like 'Fortune Fortune' I was doing really well and got my balance up to just over £70. I checked my wagering just to see what I had done so far and it said I had done £98 approx..this seemed about right. I then started to play Fantastic Four 50 Lines as I always do and it was paying out so well...the best free spins feature I got paid me £112.54! That’s what I call free spins. I was playing it for ages with all the lines activated with a bet per line of 1p. My balance rose to over £150 this is where I decided to check my wagering again. It was saying the exact same amount! This wasn’t right so I went onto Live Help. I also noticed that it said the wagering was £600 as opposed to £1600, which I wasn’t complaining about but I was complaining about the fact my wagering hadn’t changed. The person I spoke to at Live Help didn’t have a clue what he was on about, I could tell this from the very beginning. I have been playing at casinos for a while now and when it comes to wagering I would say I am pretty clued up...I am not claiming to know everything (although being female I probably do !! :-) ) but he just confused me so much. I wont go into what his theory was why my wagering didn’t count but he did admit that there was a problem but he didn’t know why so he would forward on the case for me.

I then read through the terms again that they guy sent me and I noticed at the bottom it said that promotion expired Jan 2012! Beginning of this year. All of a sudden I though well hang on a minute I have been playing the majority of my time on Fantastic Four (50 lines) which I believe is a new slot bought out after Jan this year. I checked to see what slots they had that were release before Jan and one of them was 'Gladiator'. So I checked my wagering before and then went and done 1 spin on Gladiator and checked my wagering after and yes it had taken it into account and it had come off the wagering. I then done the same with Fantastic Four and it didn’t take it off the wagering. I done this a few times with a number of slots and it was definitely the reason. All their slots that were released after Jan 2012 were not counting towards my wagering because the system obviously didn’t recognize them with the type of bonus I had been given.

I contacted Live Help again (I really should be given a job here!) and I had to tell them what the problem was! They said they had to forward the case to their software team for it to be solved but would be within 24 hours. After 4 days of contacting them every day and being promised the same thing it was finally sorted and the correct bonus given ion my account. BY the time this happened I had already met the wagering of £1600 and had £60 in my bankroll.

I would have normally carried on playing here with that balance because the slots paid out well but because of the fuss that had been made I just done a withdrawal straight away.

I wont be coming back here ion a hurry!

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