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Casumo Casino review

  • 0-24 withdrawal time frame
  • Unlimited withdrawal
  • Live chat support available 24/7
  • Proven fair by TST
  • Multiple restricted countries
  • No phone support
General info & Latest Promos
Established 2012
Owner Casumo Services Limited Casinos
Casino Promotion Casumo Casino: 200% up to €50 + 200 Extra Spins

Casumo Casino is an online casino with a distinctively modern instant-play interface, mobile compatibility, and unique "adventure" promotional system. The site is remarkable for its down-to-earth approach and a wide selection of games from NetEnt, Microgaming, GreenTube, WMS (Williams Interactive), Quickspin, Play'n Go, IGT, Bally Barcrest, NextGen Gaming, Elk Studios and Thunderkick. Casumo Casino is licensed by the jurisdiction of Malta, and the UK Gambling Commission as well.

Restricted Countries

Casumo Casino cannot offer games to players who reside in the United States, China, France, French Guiana, Guadeloupe, Hong Kong, Italy, Martinique, Réunion and some other countries. For full list of restricted countiries see our casino details section. Residents of all other countries where online gambling is legal are welcome.

Virtual Games

Casumo Casino houses all of the games in the growing NetEnt platform. The most popular of these are the slots, which are renowned for their innovative features, stunning graphics, and ease of play. Some of the most popular five-reel video slot titles include Magic Portals slot, Evolution slot, Starburst slot, the Jack Hammer slot series, Gonzo's Quest slot, Fisticuffs slot, and Muse Wild Inspiration slot. Some traditional three-reel games are also available, such as Gold Rush slot and Magic Love slot.

Table game players have a large selection to choose from at Casumo Casino. The number of blackjack and roulette variants alone is impressive, with different rule sets and table layouts available. The casino also has Baccarat, Casino Hold'em, Caribbean Stud Poker, Trey Poker, Texas Hold'em Bonus, and Oasis Poker.

Casumo Casino's video poker selection contains both single-hand and multi-hand versions of four different variants: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. Players can choose to play anywhere from 1 to 100 hands at a time with flexible betting options. The only drawback is that no bonus-style video pokers are currently available.

Live Games

In addition to virtual games, players at Casumo Casino can enjoy roulette and black jack against real dealers in the Live Casino room, getting a superior Vegas experience without leaving the comfort of their homes.

Mobile Gaming

Casumo Casino can be played directly on most smartphones and tablets. When a player loads the Casumo website on his or her device, it will automatically redirect to the mobile version. The mobile site contains all of the most popular slots and games, as well as cashier and account functions. Additionally, Casumo Casino has an iOS app.


Casumo Casino has a very friendly approach to online gaming. Players are encouraged to contact a representative whenever they have a question, an issue, or even just feedback via their live chat feature. The Casumo Ambassadors are available 24 hours a day, every day of the week, Monday to Sunday. Another option to reach them is via email or simply browse the casino's extensive FAQ section for answers.

Security and Fairness

Casumo Casino is open about the measures they take to protect players. Detailed information can be seen on the casino's "About Casumo" page regarding SSL encryption and privacy protection, both of which prevent sensitive player data from leaking out. Players who have further questions are welcome to inquire with the support department.

The NetEnt platform has been proven fair numerous times by independent audits conducted by TST, as indicated by the "RNG Certified" seal located on the bottom-right portion of the Casumo Casino website.


Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
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    • Albania
    • Andorra
    • Angola
    • Anguilla
    • Antarctica
    • Antigua and Barbuda
    • Arab Jamahiriya
    • Asia
    • Australia [8]
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      • Northern Territory
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    • Nigeria
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    • Philippines
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    • Qatar
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    • Sierra Leone
    • Singapore
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    • Slovenia
    • Somalia
    • South Korea
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Syria
    • Taiwan
    • Tajikistan
    • Tunisia
    • Turkey
    • Turkmenistan
    • U.S. Minor Outlying Islands
    • Uganda
    • United Arab Emirates
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
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      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
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      • New York
      • North Carolina
      • North Dakota
      • Ohio
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      • Oregon
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      • Rhode Island
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      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
    • Uzbekistan
    • Vanuatu
    • Vatican City
    • Wallis and Futuna
    • Western Sahara
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

Casumo Casino Reviews by Players


Write a review
giveme88 7 reviews
United Kingdom


Casumo is one of the most attractive online casinos with many (almost any) game provider to choose from.

There is rarely any connection issues, the races run throughout the day (which of I've won first place in a cash race before).

Payout times pretty good. It'd be good if they could introduce the likes of Trustly as a payment method, as the card payments vary in times of receiving payment and Skrill incurs a charge to withdraw from.

But generally an attractive, problem free, entertaining experience when playing at Casumo!


I've been with Casumo almost from the very beginning. My account being in Euros for some time due to this being the only available currency to UK players at the time.

And now in GBP as I was still getting charged per deposit at Casumo whilst in Euro currency and wasn't happy about that.

So Casumo offered me to reopen a new account in pounds when I complained.

Bonus offers were frequent, some attractive and some not, but at least they were frequent.

Recently (around 4-6 months now I have received no offers (valuables) whatsoever. And from time to time when asked live chat if they can give me something as I do not receive any offers, they have been somewhat generous with the odd set of free spins or a cash token, to which I am grateful.


Upon asking live chat why I do not receive any offers whilst my friends and family consistently show me what offers they receive (which are similar to each other), I was simply told to keep playing as it's based on algorithms and bonus offers will come.

I kept playing, bonus offers didn't come.

Becoming more and more frustrated by this I asked live chat again and asked if my query could be passed onto a manager. I was asked to send my query in by email so I did.

Around a week or two later I was sent an email from one of the managers assuring me that this was not personal and that a players bonus offers are based on activity and player level etc.

I accepted at this point that maybe I wasn't seeing this how I should be and continued to be patient, still depositing at Casumo.

Don't get me wrong, I have deposited, sometimes won and sometimes lost.

However, still no bonus offers/valuables being offered to me on my account, hence my 6 star rating, including that payment methods could be improved.

Casumo used to be my favourite casino, where I have deposited thousands of pounds and shown loyalty as a customer, yet still I feel discriminated against these past few months.

The point of me writing this review is to possibly give other players some comfort that if my situation is also their situation, that they are not alone.

For the size of Casumo as a company and my continued loyalty I expected a straight forward answer to why I do not receive offers anymore at Casumo.

I guess that will never happen!

I may still deposit here from time to time, but it definitely won't be as frequent.

I truly believe every single customer deserves equal respect and honesty when they are depositing their hard earned cash into any casino. But this dishonesty has left me sceptical.

Kind regards Casumo,

T Watson.
Hello hello friend,

Firstly, we are so happy to hear that there are so many things that you like here at Casumo, we do our best to diversify our games and keep our payments processes speedy and efficient.

It is of utmost importance to us that the experience for our players is pleasant, as well as safe and fair.

In regards to your history with Casumo, if you were a player a few years ago you may have had a Euro account, this would be because we didn't offer UK GBP accounts. As soon as we launched our UK GBP accounts, we allowed all of our UK players to set up a new account to continue playing in GBP.

To touch on the way your bonuses have been handled, I can't discuss the way your friends or families accounts are handled or what the status with them is for privacy reasons. Our campaigns are given out frequently and made to be as attractive as possible for you based on a couple of different measures.

We aim to give all of our players a fair amount of bonuses in comparison to their game play, sometimes we don't quite get there but in those cases our ambassadors are there to help and they will offer you a little freebie for your hard work.

If you jumped into our live chat and our ambassadors have told you that there wasn't any space, then this means that you have received a fair amount of bonuses in comparison to your recent activity. It seems that our managers have already been in touch with you about this.

You will continue to receive campaign offers via either SMS or email if you are signed up to our newsletters.

We never aim to be dishonest about the way our bonuses are handed out but there are many triggers in play and very intricate systems that we learn to navigate in order to find the best bonuses for our players and the way they like to play.

Finally, if you ever have any feedback about anything, such as the one you have left about Trustly, then please send those to us and we will get them sent to the correct team for consideration. (You can send those through to and we will take care of the rest from there.)

I'm very sorry that this has caused you grief, we never meant for you to feel discriminated and if you feel mistreated then please either come into our live chat or pop us an email and we will do our very best to explain how things work without compromising key systems within our organization.

I hope you had a nice weekend and an equally pleasant Monday.

Take care,


Tiger200 1 review
United Kingdom


Very interesting games including IGT which are my favourite. Only have a small weekly limit had some good returns on like ten, twenty pence spins. Live chat ambassador always on hand to help.


Can not really think of anything. Maybe have deposit match valuable on set day of week only a suggestion.
Hey there!

We're genuinely delighted that you're enjoying the Casumo experience. We love it when players find a special niche for themselves, be it a favourite game, game provider or campaign promotion that we offer.

We also love that you're using our Play Okay limits to ensure the best possible gaming experience for you, we feel it adds to the whole spirit of making gaming here fun.

Regarding your other suggestion, we're always considering alternative promotions to complement our existing campaign offers, so, thanks for throwing a decent idea our way, we'll certainly consider it when we next discuss our promotions.

Thanks so much for the kind words, you've genuinely made our day. Our Chat Ambassadors have asked us to tell you that you're welcome to drop by anytime.

Chat soon!

Your friends at Casumo.
Superchef888 2 reviews


Im so happy I found casumo!
I won a lot of money in this casino.
When I lose something normally I get verry angry ( in other online casinos) and in this casino not because its a very happy casino.
Very fair and the best customer service ever.

We are humbled by your kind words.
Our aim is to keep everyone happy and the atmosphere friendly.
We are always here to explain, so please don't get angry - just jump into our live chat and ask our ambassadors, maybe you're just playing a game that doesn't suit your style of play.

Whatever the issue may be, our ambassadors will find a way to help you.

I hope you enjoy your winnings. It's always funner to win, but try not to spend all your winnings in one place!

We hope to see you back with us soon.

Have a great week,

Your pals at Casumo

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Casumo Casino complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,613 USD avg amount

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