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bwin Casino

GOOD 7.55
Players from Virginia not accepted
Average Complaint Response Time: 1 week
Players from Virginia not accepted
Average Complaint Response Time: 1 week

bwin Casino Review

  • Mobile casino available
  • Multiple lnguages
  • Live chat available 7 days a week
  • Proven fair by eCogra and iTech Labs
  • Long list of restricted countries
  • Live chat not open 24/7
General info & Latest Promos
Website http://www.bwin.com
Established 2001
Owner ElectraWorks Limited Casinos
Casino Promotion

Established more than 15 years ago, bwin Casino is an online casino and a sportsbook with a wide range of live casino games, slot and table games powered by many leading platforms, such as NetEnt, Microgaming, Yggdrasil Gaming and many more. This multilingual casino is offered both on desktop and mobile format. Bwin Casino holds a gaming license obtained from Gibraltar Regulatory Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players from a number of countries will not be able to open an account and play at bwin Casino. The list of restricted countries includ­es A­ust­ralia, India, the United States, Finland, Singapore, Greece, Portugal, Latvia, Somalia and Turkey. To see the entire list of restricted countries and territories, players should refer to the 'Restricted Countries' section.

Virtual Games

Slot fans can enjoy a variety of video slots powered by NetEnt, Micrograming, Yggdrasil, Elk Studios, Pragmatic Play. Among the slots, players can find popular titles such as JungleBooks slot, Starburst slot, Hidden slot, Gonzo’s Quest slotPiggy Riches slot and many others.

Those looking for table games can pick between different types of blackjack and roulette, like European roulette, American roulette, baccarat and craps.

A set of video poker games is also available, including Caribbean Stud Poker, Casino Hold’em, Joker Poker and Deuces Wild.

Live Games

For those who like to feel the real casino experience, bwin Casino offers a Live section for Roulette, Texas Hold’em and Baccarat where players get the opportunity to play against the dealer in real time.

Mobile Casino

Players that prefer to enjoy their favourite casino game on the go, can download the app for both tablet and smartphone devices, or to access directly from the web browser.

Support

In case of having any issues, players from most countries can contact the support team via live chat from 08:00 to 24:00, 7 days a week. During the weekend, players from Italy can benefit from the live chat service from 9:00 to 20:00. There is also a form to fill in directly on the site in any given moment. Furthermore, a FAQ section can be found both in the Help and the T&C section.

Security and Fairness

The website has a five-level security system, multiple firewalls and 128-bit SSL encryption, which keeps players' sensitive information safe from third parties.

To ensure the game fairness, both Return to Player (RTP) and Random Number Generator (RNG) are periodically tested by independent and external laboratory. In particular, bwin Casino has been audited by eCogra and iTech Labs, certified testing agencies.

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bwin Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Sekiroooo 3 reviews
•
Reviewed on May 3. 2019

LIKED

Games/betting/poker. Lay-out of the website. Promotions

DISLIKED

Costumer service is HORRIBLE.
I have been a member for 10 years maybe and all of the sudden they changed my betting limits.

When i ask why, they keep hiding behind company descisions.
When i ask what my limits are, they can't tell me.
When i ask if those limits will change in the future, they can't tell me.

I also e-mailed about this, NO answer.

They just ignore you and threat you the way they want without ANY explanation.

I would NOT recommentd BWIN to anyone.
OMG i. 49 reviews
• Malta
Message
Reviewed on March 11. 2019

LIKED

Good game selection. Site runs with no tech issues

DISLIKED

I emailed the support team as I have been a member for over 2 years and wanted to know about the loyalty scheme as other casinos seem to offer this information.

After 3 days (they aim to respond within 24 hours) I did not receive a response. I then emailed stating that if they believe it is acceptable not to answer players then to close my account.

They closed my account within 6 hours and no acknowledgement of their failure to answer my inital request.

Overall : Other casinos will treat you better. Service and Loyalty.

PS also look at the rate they resolve complaints. This Casino does NOT care!
Essteban84 17 reviews
• Netherlands
Message
Reviewed on February 10. 2019

LIKED

Hi, am play on this site almost half year, I true its something slow but only because emails contacting..Normally, a get bonuses cash, couple times I have more than 400€ on casino account but I luz..I believe its really ok...Casino its bizness any every small mistake from customer site can be used from casino site (money..aa)

Why are you reporting this review?

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bwin Casino Complaints

  • 3 of 11 resolved
  • 1 week avg response
  • 5 days avg complaint life
  • 3,737 USD avg amount

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