bwin Casino Complaints

Subject: FINAL WARNING: Unlawful Withholding of Funds - Account Verified - Transaction 205386393487093

My Bitcoin withdrawal request (ID: 205386393487093) has been held in "PROCESSING" status for 19 days without any regulatory or legal justification.

On September 2nd, your compliance team sent written confirmation that all of my KYC documents (ID, residence, transaction proof) were officially approved. By withholding my payouts after explicit verification approval, you are violating your own Terms of Service.

If my Bitcoin transaction hash (TXID) is not provided within 48 hours, I will submit a formal regulatory dispute to your licensing authority, alongside a public scam complaint on Askgamblers.

Hello,

my name is <full name removed>,

I have a problem with the bookmaker BWIIN.

I have been waiting for my money for a long time.

I created the account on 19.05.2024,

I checked the account and then I played on it.

I have 305 euros in my account, I talked to them in the chat but I did not receive any response from them.

Please help me withdraw the money from my account.

I have the following issue with Bwin.com. I have played there a lot, I have deposits and betting history but in September 2021 when I made winnings of 2200 euros, my account was blocked. I was required documents, utility bills, selfies, Id back and front etc. I sent them everything.

However my account was not open and I was informed that a "third-party" is investigating my account so it will be closed until the investigation is over. I waited a lot. It`s been 4 months till now and I really don't understand what is being investigated.

I wrote many e-mails, at first I was answered politely. Bwin claimed that they are sorry and soon my account will be open.

However 1/3 of a year passed and I still am not paid, my winnings are blocked and I feel humiliated. And now Bwin stopped even answering me. Is that normal, does this happen often.

I am thankful that this platform is giving chances for players to defend their rights. Would you please help me?

Hello,

My account is closed around the end of July 2021. At first, Bwin said it was about document verification and requested for necessary documents.

I sent the necessary documents and account verification has been completed.

However, Bwin has kept my account closed and told me that a match I betted was under investigation and your account will be closed until the end of the investigation. Bwin could not provide any time frame for this investigation because they said a 3rd party is doing the investigation. This means Bwin can keep my account closed and hold my money as much as they want.

I have deposited around 150 EUR into my account. Right now there should be around 250 EUR in my account. I cannot see the exact amount because my account is still closed.

It has been more than 2 months and there is still no update about this investigation. That's why I have requested a manual withdrawal 1 month ago. Bwin has escalated my query several times but they always answered me that they cannot let any withdrawal because of the investigation.

The last response of Bwin on 01.10.2021:

'Until we hear back from this investigation, no activity is allowed on the account. This is throughout the industry and not just Bwin. As this is a third party, we have no influence on timescales or the outcome of the investigation.''

< full name removed >

Hi All!

I have had a BWIN account for some time now and they have received ALOT of custom from me. I have made several withdrawals and deposits with no hassle whatsoever. My account is verified and all information up to date (as far as I can see)

So I have recently tried to withdraw £500 of my winnings and suddenly find that my account has been suspended without any warning whatsoever. No email, call - Nothing! Of course I just received the usual dribble - "It's been sent to the relevant department etc" but still. No correspondence from them to tell me what was going on.

Over the past few months, I have been depositing through paypal and they have had no problem in taking a lot of my money but when I eventually win and try to withdraw. BAM! Cancelled and closed.

I have rang several times to no avail and have sent several emails which of course they have not responded to. This seems to be a fairly common thing for BWIN and will certainly close this account once I have received my money.

Surely they can't just take all your money and then when you eventually win something, they take that too? Seems very unfair and almost a little criminal. I would think that if theyre not going to honour my withdrawal, surely they should sent my £500 worth of deposits back from the past few months? I paid for a product/service therefore they should honour this. I have read through their terms and conditions and cannot find anything that I could have done wrong? Any advice would be great.

Hello I have encountered with inappropriate and I believe even illegal actions from Bwin casino. At the 24 of July, I have registered an account with bwin casino: < personal info removed > I deposited 150EUR and in approximately 2 hours have placed live bets and won 619 EUR. In the meantime, I have sent my doc for account verification. I requested the withdrawal and received the confirmation email that within 3 days the request will be processed. Email: Current status of request: PENDING APPROVAL. Withdrawal amount : EUR 769.54 Account name : tabuh Date/time transaction : 24-JUL-2018 13:22:26 CET Transaction ID : 15324313463379665 Since 24 of July has been passed more than 30 days and the withdrawal hasn't been processed yet. Moreover, my account has been suspended. I've contacted support 4th of August to know the status of the account and the withdrawal. At 6th of August, I received an email that my account is closed due to some undergoing investigation. Email: "Dear Tatjana, Thank you for your e-mail. We regret to inform you that your account is currently under investigation. As soon as the investigation has been completed, we will contact you again. We apologise for any inconvenience this may cause and we thank you for your understanding in this matter." They claim that my account is under investigation. Who is the investigator then? They can't conceal that information due to GDPR regulation. I ask you to help me to resolve this issue.

Hi there, I am sorry if my English isn't very good. It's because I'm a French Canadian citizen from the Quebec State. Thanks for your kindly understanding about that! So, the July 29th 2018, I won more than 30,000$ on FireDrake II Slot and Enchanted Spells Slot. Please note that my ID Card, proof of address and banking details were already verified. However, the July 31th 2018, my account has been suspended by their Operations Team. I had to wait until the August 7th, to receive the reasons of the account closure. They said that my Electronic Transfer deposits were declined due to a payment opposition. Well, it's funny, cauz' at the very moment that I won a first jackpot, I didn't believe it. I was convinced that something will happen. Like an account closure or a withdrawal problem. Because between you and me, all the casinos aren't happy to have to pay such huge amounts. It's crazy how sometimes the human instinc is powerful?! ;) Then, after pressuring their Customer Service, the operations department asked me for an official letter from my bank provider. After 27 days of processing, I finally got this statement, which confirms that I never had requested a payment opposition since the year 2015, and then, that it was an insurance company. I am now waiting for their final decision. But I really think that they ''stretch the sauce as much as possible'', and that they will do everything to not have to pay me. And the most wacky and illogical in all this, it's why would I have made a transaction dispute, while I won a lot? Why??? BWIN CASINO --> please be informed that I will fight until the end. I won't hesitate to use the courts, if the need arises. These are not threats. It's only some imminent actions. But before, I'd like to settled it in the calm and the respect. So please act accordingly and don't make me wait for your final decision. ONLINE PLAYERS --> Well, it's your personal choice. But I strongly suggest you to avoid this casino, and all the other affiliated ones. Yours faithfully, < personal info removed >, Canadian Online Gambler.

I tried to make a deposit on bwin via NETeller, as I always do and never had any problems. but last night I got a message saying the transaction has been rejected, but then I check my NETeller account and the money has been debited.

I ask their support and they tell me there's nothing they can do, as is an external problem. But I have proof that neteller did send the money.

Hi,

I had a £50 monthly deposit limit setup with BWin.

On 02-Apr-2013, in the evening, I requested this limit be raised. Their terms and conditions at the time specified a 7 day waiting period for increases in the limit, something I was more than happy about.

Before the end of the 7 day waiting period (for which the £50 should still be in effect) I had deposited a total of £5,700 (and withdrawn the remainder £223) and self-excluded my account.

Therefore I had deposited £5,650 more than my deposit limit. £223 was what was left after losing this all, I am therefore £5,427 (£5,700 - £50 limit - £223 withdrawn) worse off than I should be giving that I was still under a £50 limit until the evening of 09-Apr-2013 as per their responsible gambling policy.

I note that since my complaint they have updated their policy to state a 24 hour waiting period. I still have screenshots of the policy stating 7 days as taken on 10-Apr-2013.

BWin ignored my complaint with the following reason: "We once again advise that we cannot offer any refund since the information about the limits is provided on the self-limitation page as well as in our FAQs which are integral part of the terms and conditions, as stated in the terms and conditions themselves."

What I don't understand, is that at the time the information provided about the limit meant I could not deposit this £5,700, but only £50. I asked BWin for further clarification, but got no response.

Likewise, I asked for the exact time I requested deposit limit to be raised, with no response.

Giving that BWin failed to correctly enforce the £50 limit on my account for the full 7 day waiting period, they broke their responsible gambling guidelines and should refund me the £5,427 (which is the amount deposited minus the amount withdraw, minus the £50 limit) - effectively meaning BWin only rightfully keeps the £50 as per my deposit limit.

I open an account with BWIN.

When I tried to withdraw my winnings it was rejected.

I filed a complaint but after a week I still had no reply.

I emailed again and said I wanted all the money taken out and then I wanted to close the account.

After a further week they said that they had closed my account and now that the account was closed I had lost all my winnings.

Do not deal with BWIN.

Do not bet online unless the Company has a registered office in your Country.

My full name is: Marie Manoovaloo
I live in Ireland and I like to gamble from time to time online from my neteller account.
I have opened a new account in BWIN.Com casino on Oct 20th, 2010
after i ound hem on an affiliate
I have read their bonus offer and made 400euro deposit and got their 200euro welcome bonus offer ( 50%)
I have played games in their casino ( I don't really remember which, I think it was blackjack probably)
but I remember I played more then 12000 , as they require for this bonus.
I eventually reached total winnings of 3800euro.
I sent to their [email protected] my needed documents and asked them to
process my withdrawal to my neteller account.

On Oct 23rd,2010 I received the following email :
Dear Ms. Manoovaloo,
Thank you for your e-mail.
Please be kindly informed that the amount that has been returned is your 400.00 EUR Neteller deposit. Kindly note that for security reasons, no more funds will be paid out.
We apologise for any inconvenience our decision may cause. Please do not hesitate to contact us if you have any further queries.
Kind regards,
Your bwin customer service team
[email protected]

I have asked them what is the reason they are not paying my full 3800euro winnings, but as you can read above
they said : "Kindly note that for security reasons, no more funds will be paid out."
I really don't understand what are those "security reasons" they are claiming
just to avoid my fair winnings to be paid to me in full and returning back just my deposit.
Is this casino seems to be fair to you? I really don't think so....
just because I got lucky and won in their casino, they refuse to honor my winnings and pay my winnings.

I really hope you could help me by contacting them to solve this matter and for me to be paid in full winnings
( remaining amount to be paid is 3400euro )

thank you
Marie