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bwin Casino - Account, balance and payment blocked, no reason or information provided

Complaint Info
Disputed casino bwin Casino
Reason Delayed payment
Amount € 5000
Posted on November 7, 2016

Hello Everybody,
Unfortunately I have a problem with the operator BWIN. Bwin has blocked my account without giving reasons and they hold my money of 5000 €. I contacted the customer service to clarify this case but they refer to a reply from the responsible department. I've been waiting 14 days for a reply. To the prehistory. I was self-excluded and recently I requested the account reactivation. This was agreed. I made a deposit of 700 euros and after some bets and games i won about 3800 €. I withdrew 3000 euros. After that I made a deposit and i won again. I wanted to payout 4000 €. The next day, my account was blocked and a security check carried out. Since then nothing has happened. i used different offers from the site, Sports betting, Poker and casino. i hope you can help me...

Posted on November 10, 2016

Dear @taybone,

Please let us know if there's some update on your issue.

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