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Maria Casino - Verification going on for 7 days, delayed refund

RESOLVED
Complaint Info
Disputed casino Maria Casino
Reason Verification issues
Amount £ 300
Kinger1984 United Kingdom Message
Posted on June 4, 2017

When I signed up with this casino I didn't realise they were part of the unibet brand so proceeded to deposit and play. After a few days my account was suspended due to having already self excluded from unibet.
To be fair Joanne and Debbie who I've been in email contact have been very good stating I would get my deposits back as I shouldn't have been allowed to deposit in first place.
I've provided every bit of documentation which was verified,
They said last week they can't make payments back to the card method I deposited with so asked if I could send my bank details( sort code,account number, ibank number),
Which I done last Friday,
All I've got back since is please be patient we're dealing with your request.
Surely it would take 30 seconds to check this

AskGamblers
Posted on June 4, 2017

Dear @Kinger1984,


Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s. Thanks for cooperating the AskGamblers Complaints Team.

Kinger1984 United Kingdom Message
Posted on June 4, 2017

Hi sorry the amount is for £300.

Many thanks
Andrew

Posted on June 8, 2017

Hi Andrew, you have received a response from us and deposits have been refunded. Please confirm this issue is resolved.

Thank you,

Maria Casino.

AskGamblers
Posted on June 12, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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