Maria Casino - Long verification and poor customer service

Simba1423 United Kingdom
posted on April 3, 2016.

I joined this casino last week 28/04/2016 and deposited I had a win and withdrew the winnings however this was returned to my account later that day as I needed to verify my account I sent of all the relevant details and was told to wait 48 hours for this to be verified I then played a little more with my winnings and won some more so withdrew that and it was placed on hold. After 72 hours I received an email saying they needed proof that I owened my debit card as they didn't think it was in my possession anymore even though I used it to deposit and they have let me use it since then to deposit. I sent this off on Friday and was told by Sunday afternoon it would be verified. This morning I received an email saying they didn't believe the bank card was mine and I needed to send it in I explained I had done this 48 hours ago and I was told yes they had received it and it would be processed in due course. I have now been waiting 6 days for this to be verified I keep getting different information of different people and I have a large amount in my account waiting to be withdrawan. I want to know why it is taking so long and also if they se so concerned about me using a debit card they don't think I own why have they let me to continue to deposit on it.

Simba1423 United Kingdom
posted on April 6, 2016.

This has now been resolved by Maria casino took a long time to sort but finally got my winnings

posted on April 7, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.