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Maria Casino - Unexpected and unfair account blocking

Complaint Info
Disputed casino Maria Casino
Reason Account closure
Amount £ 800
Inactive user
Posted on May 17, 2018

Hi there,
For the last couple of months I’m regular player of Unibet and their sister site Maria casino(actually the only one casino I’play with When my finances allow me I play on both sites,but very often I was taking cool off time on one site and playing on the other.That happened in this case as well.Since 4th of May till today I was able to deposit my money 37times(small amounts),eventhough on sister account I took some time out 29/04-29/05).Last week I won 150pounds and today 650.As soon I won this amount I was asked to send the documents to verify my account,what is ok and then after transferring my money to my paypal my account become blocked....The reason why my account is blocked is the fact I’m on cool off till 29 of May.
In my opinion this is trully unfair taking on consideration that I was able to deposit and play for the last two weeks and loosing my money!!!!It was never a case to play when the other account was on cool off.I believe that the reason why this rule was applied was the fact that I won FINALLY something.If i count all the money I deposited and „lost” when playing on cool off time would be much higher than my todays winnings.I just would like my account to be active,for me taking time out isn’t the same thing as self-exclusion.And if Mariacasino and Unibet would treat it as seriously as today I shouldn’t be able to deposit already months ago.Very unfair

Posted on May 29, 2018

This complaint has been reopened as per Maria Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 29, 2018

Hi TIMETOWIN77, can you please confirm that this issue has now been resolved satisfactorily?

Thank you,

Maria Casino.

Posted on May 29, 2018

Dear @Timetowin77,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Inactive user
Posted on May 30, 2018

I received the apologies from the Manager of the Maria casino that this situation shouldn’t have place.Better late than never.
I’m ok to say the issue had been resolved.

Posted on May 30, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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