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Maria Casino - Freespins not given

RESOLVED
Complaint Info
Disputed casino Maria Casino
Reason Bonus not given
8DD
Posted on April 28, 2020

I made account to MariaCasino and they had Welcomebonus of 100% for first deposit and 600 free spins. First I didn't get the deposit and I asked about it from livechat. They fixed it really fast and I got it. Then I noticed that I don't have the freespins again took contact with livechat. They said they will get back to me by email. Now I have been waiting over 2 weeks and asked several times from livechat. Everytime I get same same answer that they are trying to figure out how to add them and that they will trying to hurry with it but nothing happens.

AskGamblers
Posted on May 6, 2020

Dear all,

This complaint has been reopened as per Maria Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on May 6, 2020

Dear 8DD

Kindly note that I have been informed that your free spins have been credited.

Please confirm.

Regards,
Maria Casino

AskGamblers
Posted on May 6, 2020

Dear @8DD,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

8DD
Posted on May 6, 2020

Hello!

I just checked my account and I have the freespins.

Thanks!

AskGamblers
Posted on May 6, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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