Ag Awards

Maria Casino - Stalling my payment

Complaint Info
Disputed casino Maria Casino
Reason Delayed payment
Amount kr 12000
Posted on July 7, 2017

I have made a withdrawal of 12000kr Danish kroner, to my bank account.

I deposited with Neteller on their mobile site, but Neteller is not a withdraw option on mobile, so i choose bank transfer.

After the pending period they transfered my money back to the player account because they cant pay to bank when the deposit was made via Neteller.

They did tell me to go on my computer and ask for the withdraw to Neteller because this option is only valid on a PC.

I dont have a PC, and therefore i cant go on their site to withdraw the money myself.
The only thing i could do, was to ask them to close the account and pay me by Neteller.
They closed the account and Said that their Security team will manually withdraw the money but its 48 hours ago they promised me that they would look at it.

The support cant help me futher, and ask me to wait all the time and provides me with 3 different timeframes for a response..

They have a policy that Neteller withdraws are made within 12 hours, but i have waited over 48hours without answers

Posted on July 10, 2017

Hi Sportnbetting, you were paid on 7th July, please confirm this issue has been resolved.

Thank you,

Maria Casino.

Posted on July 10, 2017

Dear @sportnbetting,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Posted on July 10, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy