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Maria Casino - Withholding funds for unreasonably long time

RESOLVED
Complaint Info
Disputed casino Maria Casino
Reason Delayed payment
Amount £ 500
Dangermouse185 United Kingdom Message
Posted on June 30, 2018

I have decided to self exclude so signed up to GamStop but before I did that I had a balance in my account of just over £500. I emailed this casino asking for the balance to be withdraw, having already submitted verification docs. They then responded to say that my proof of address was not accepted and I should send a pdf version of my bank statement which I did on 20th June - 9 days later no response and still no money. I have sent a chaser email on the 27th June to which I have had no response. I feel like they are withholding my funds for no justifiable reason.

I originally sent my verification docs on the 9th June and registered to self exclude on the 12th.

AskGamblers
Posted on July 4, 2018

This complaint has been reopened as per Maria Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 4, 2018

Hi DANGERMOUSE185, apologies for the delay, please confirm this issue has now been successfully resolved.

Maria Caisno

AskGamblers
Posted on July 4, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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