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Maria Casino - Slow verification, poor customer service

RESOLVED
Complaint Info
Disputed casino Maria Casino
Reason Verification issues
Amount € 330
Posted on April 15, 2017

I have registered at Mariacasino and I won a decent money on slots. (330euro) I made a withdrawal on 8th of April, but they want to verify my account. Ok, I uploaded my ID card, and a bank account statement on 9th of April, and my account is still on verification. I have contacted the Customer support three times, but they can't tell me any timeframe, just be patient. I don't understand this slow process, because I'm also a member of Unibet casino and Bet365, and there weren't any problems with the withdrawals. All details are valid, and the account and bank card is my own. My withdrawal is on hold for 4 days!

Posted on April 18, 2017

Hi there,

First of all apologies for any inconvenience, it is in the interest of both the player and Maria to verify the identity of the account holder.

Unfortunately we are not able to discuss account specifics in public, but if you can confirm your Maria username then I will get one of our support team to get in contact and help resolve this for you.

AskGamblers
Posted on April 19, 2017

Dear Maria Casino,

Please keep in mind that player's login details could be found within the notification email sent from our complaints system.

However, to avoid losing time we have just sent these manually as a private message.

Posted on April 19, 2017

Problem solved, withdrawal has arrived. Askgamblers, thanks for your help!

AskGamblers
Posted on April 19, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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