Slow verification, poor customer service

I made account to MariaCasino and they had Welcomebonus of 100% for first deposit and 600 free spins. First I didn't get the deposit and I asked about it from livechat. They fixed it really fast and I got it. Then I noticed that I don't have the freespins again took contact with livechat. They said they will get back to me by email. Now I have been waiting over 2 weeks and asked several times from livechat. Everytime I get same same answer that they are trying to figure out how to add them and that they will trying to hurry with it but nothing happens.

I have decided to self exclude so signed up to GamStop but before I did that I had a balance in my account of just over £500. I emailed this casino asking for the balance to be withdraw, having already submitted verification docs. They then responded to say that my proof of address was not accepted and I should send a pdf version of my bank statement which I did on 20th June - 9 days later no response and still no money. I have sent a chaser email on the 27th June to which I have had no response. I feel like they are withholding my funds for no justifiable reason. I originally sent my verification docs on the 9th June and registered to self exclude on the 12th.

Hi there, For the last couple of months I’m regular player of Unibet and their sister site Maria casino(actually the only one casino I’play with When my finances allow me I play on both sites,but very often I was taking cool off time on one site and playing on the other.That happened in this case as well.Since 4th of May till today I was able to deposit my money 37times(small amounts),eventhough on sister account I took some time out 29/04-29/05).Last week I won 150pounds and today 650.As soon I won this amount I was asked to send the documents to verify my account,what is ok and then after transferring my money to my paypal my account become blocked....The reason why my account is blocked is the fact I’m on cool off till 29 of May. In my opinion this is trully unfair taking on consideration that I was able to deposit and play for the last two weeks and loosing my money!!!!It was never a case to play when the other account was on cool off.I believe that the reason why this rule was applied was the fact that I won FINALLY something.If i count all the money I deposited and „lost” when playing on cool off time would be much higher than my todays winnings.I just would like my account to be active,for me taking time out isn’t the same thing as self-exclusion.And if Mariacasino and Unibet would treat it as seriously as today I shouldn’t be able to deposit already months ago.Very unfair

I have made a withdrawal of 12000kr Danish kroner, to my bank account. I deposited with Neteller on their mobile site, but Neteller is not a withdraw option on mobile, so i choose bank transfer. After the pending period they transfered my money back to the player account because they cant pay to bank when the deposit was made via Neteller. They did tell me to go on my computer and ask for the withdraw to Neteller because this option is only valid on a PC. I dont have a PC, and therefore i cant go on their site to withdraw the money myself. The only thing i could do, was to ask them to close the account and pay me by Neteller. They closed the account and Said that their Security team will manually withdraw the money but its 48 hours ago they promised me that they would look at it. The support cant help me futher, and ask me to wait all the time and provides me with 3 different timeframes for a response.. They have a policy that Neteller withdraws are made within 12 hours, but i have waited over 48hours without answers

When I signed up with this casino I didn't realise they were part of the unibet brand so proceeded to deposit and play. After a few days my account was suspended due to having already self excluded from unibet. To be fair Joanne and Debbie who I've been in email contact have been very good stating I would get my deposits back as I shouldn't have been allowed to deposit in first place. I've provided every bit of documentation which was verified, They said last week they can't make payments back to the card method I deposited with so asked if I could send my bank details( sort code,account number, ibank number), Which I done last Friday, All I've got back since is please be patient we're dealing with your request. Surely it would take 30 seconds to check this

Hi Team, I signed up to Maria casino on the 5th of may and was asked to provide evidence to verify myself. All was done so and then I was able to deposit. At which point on the 16th May I did so taking part in the deposit bonus which was £100 for 100% bonus of £100. This was locked in and had to be wagered to the value of £3.5k. So on I trudged. Firstly using spin spinata for a brief period. Then moving onto castle builder where I span most if not all of the required wagering. I then played a few other slots wild antics and a few others of which I cannot remember now as the account is suspended. I maybe wagered or span through another 200/300 pounds worth of spins. So at this point I had £600 I wagered until I got to a round figure. I checked the bonus and it had been fully done and the funds was withdrawalable. So I before I went to withdraw I noticed I was asked to provide fither proof of my PayPal account of which I done. This was supplied on the same day as everything else happening 16th May. I then spoke to the live chat team on several occasions as it was remaining on pending approval. All of which they said I had to wait for approval. Sunday comes and I am asked to provide even further evidence. A selfie with passport, more documents and proof of address. Again I obliged and sent them in Sunday and was asked to wait for an update. Today 23rd May I receive an email saying my account is suspended. I speak to live chat and they inform me it's for bonus abuse. I mean I have read the terms of this and there was no games in an exclusion list or any terms that I could see that would suggest I have done anything illI have never had an account with them and I was using my own personal devices I never at any point signed in through another device other than my phone and tablet both on mobile data not a shared wifi or anything. I have asked further for details and for this to be reviewed with Maria. I received a generic response of this won't be re-reviewed and our team have come to this decision. Only my deposit will be refunded. So the goal I had in there is £600 including initial deposit. So £500 of winnings.

I joined Maria Casino, this was very difficult, seems to me like I did everything they wanted at least 3 times. This was in January 2017, I played only Mega Fortune, I put in 1000 Swedish kronor, and then 600. Then near the end of March 2017, Maria Casino had a warning posted, that said I couldn't get into my account or play unless I accepted new rules. I started to read these new rules and came to a part where they stated that even if I didn't play one month that they were going to charge me a fee. I wrote and told them that I would never accept that, and that they could close my account. Since then they asked me to re- verify, they asked if I wanted to reopen my account, ( here they totally got everything mixed up) I verified at least 3 times more, and still no money. I tried to make a with drawl without success, they tried to get me to verify again, I did so every time they have asked. I believe that the money I have left I should be able to use under the conditions it was put in, I have a chance to win and that money would be real money. I believe that I have 200 Swedish kronor in cash and 1200 in what they call something else, however I can play for all of this and could possibly win a jackpot. There are no more facts, so you can't ask for more this is it. I can't give you anything from my account because they won't let me in.

First i want to say, its not a bad Casino. But what happened today, that is totaly absurd and ridiculous. I am a member of Maria casino for a few weeks. I played a lot, i lost some money, i win some money. When i gave my withdrawal, there was never a problem. Till today. I made a withdrawal of 140 eur. The withdrawal was processed. And then the next day (today), money was returned back to my gaming account. The reason for that was, the BIC(SWIFT) code of the bank is not correct. And thats why all my withdrawals are rejected and returned back to account. So, i made in past probably 20 withdrawals, always with the same BIC number, because the Bic number of your bank nevers changes, its always the same. So always without problem, and suddenly now my banks Bic number is not correct. I mean, are they for real? I paste them a link to official page of my bank, where its black on white written the BIC CODE. I was explaining them on chat, to their support, that BIC number is always the same. They keep tellinh me its not, and i need to change it. CHANGE TO WHAT? i cant just make up in my mind some BIC number. Their support is really unhelpful, and really rude. After they told me i need to change my bic number, they said they dont know to help me, and they just disconect from chat. I mean, this is how you treat your customers? They some customer support guy told me i can deposit money with Skrill, and wager that money, and then withdraw money with skrill. I deposited 15 eur, i lost them on roullete. And then I make a withdrawal, and what happens, money come back again to my account, and some girl on support said, i cant withdraw with skrill. So, because of them, i lost another 15 eur of my money, because they dont know how to advice and help. So, conclusion, i want my money back, i am making withdrawal again, with the same Bic number, because no other Bic number exists. I wanted to go to a chat again, and now they dont even accept me, they just show me the same message all the time, that i am 1 in queue. They probably see who is connecting, and thats why they dont want to accept me on chat. Again, what a rude support. I just cant believe, you make 20 withdrawals, with the same informations about Bic number, and all other numbers of account and everything. Then suddenly they start to reject pay outs because they made up in their minds that my Bic number is not correct. So i want this to be solved. With your help. Thanks.

Hi guys, I signed up in maria casino a couple of weeks ago. I played for two days until I sent my withdrawal request. A few days after my withdrawal request, I was no longer able to log into my account and received an email that my account was suspended. I tried to contact Maria casino but the support person told me that I was not welcome in their casino. They didn't give me a reason why they closed my account and why my account was suspended. I have been trying to resolve the issue but no success so far. I will be thankful if you could help me with that. I currently have 2800 GBP locked in the website. Please let me know if I need to help you with anything furth

I joined this casino last week 28/04/2016 and deposited I had a win and withdrew the winnings however this was returned to my account later that day as I needed to verify my account I sent of all the relevant details and was told to wait 48 hours for this to be verified I then played a little more with my winnings and won some more so withdrew that and it was placed on hold. After 72 hours I received an email saying they needed proof that I owened my debit card as they didn't think it was in my possession anymore even though I used it to deposit and they have let me use it since then to deposit. I sent this off on Friday and was told by Sunday afternoon it would be verified. This morning I received an email saying they didn't believe the bank card was mine and I needed to send it in I explained I had done this 48 hours ago and I was told yes they had received it and it would be processed in due course. I have now been waiting 6 days for this to be verified I keep getting different information of different people and I have a large amount in my account waiting to be withdrawan. I want to know why it is taking so long and also if they se so concerned about me using a debit card they don't think I own why have they let me to continue to deposit on it.