Complaint #327 Megapari Casino

Megapari withheld my funds and deceived me with a fake receipt

By Mohamed F.

8 hours ago

I am submitting this new complaint regarding a missing withdrawal of 15,000 EGP, and I am reporting an act of deliberate deception and fraudulent behavior by Megapari's support team.

On November 2nd, I made three withdrawal requests of 15,000 EGP each. The app showed all three as "Successful". However, my official Vodafone Cash statement shows that only TWO transactions were received. The third transaction is completely missing.

To clarify the time difference: My app was on Summer Time (UTC+3), while the Egyptian bank was on Winter Time (UTC+2). Here is the exact match:
1. App: 02:49 PM -> Bank: 01:49 PM (15,000 EGP) - RECEIVED.
2. App: 03:04 PM -> Bank: 02:04 PM (15,000 EGP) - RECEIVED.
3. App: 03:11 PM -> Bank: 02:11 PM (15,000 EGP) - MISSING.

When I confronted their support team with this evidence, an agent named "Saleem" attempted to deceive me. He sent me a screenshot of a payment receipt from "Axis" gateway, dated 02:04 PM, claiming they had sent the missing money.

This is a blatant lie and an act of fraud. The receipt he sent is for the SECOND transaction (02:04 PM) which I ALREADY RECEIVED and is already in my bank statement. He deliberately tried to confuse me and cover up the missing 03:11 PM transaction.

I have provided them with a continuous video proof, the official PDF bank statement, and all chat logs. After I exposed their deception, they started ignoring me.

I demand the immediate refund of my missing 15,000 EGP to my Megapari account (764583593). I also request that AskGamblers investigate this casino's fraudulent delaying tactics and deception of players.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount ج.م.‏15000

Discussion

89 hours left for Megapari Casino to respond.

ahmedsayed201280

• Egypt

6 hours ago

Dear AskGamblers Team and Megapari Payments Team,

As requested, I have attached my official Vodafone Cash statement covering the full period from November 2, 2026, to November 6, 2026.

I have reviewed the statement carefully. The disputed transaction (E-transfer Ref: 5485099567) dated November 2nd at 02:11 PM is COMPLETELY MISSING. There is no 15,000 EGP transfer received from Megapari on that date or any day after it.

I have provided the statement exactly as requested. I am still waiting for Megapari to provide a valid payment receipt, gateway confirmation, or transfer proof (whether from the Axis gateway or any other payment provider they used) containing the EXACT Reference Number: 5485099567.

Since the money is not in my bank statement, this proves they never sent it. The receipt they previously provided (dated 02:04 PM) belongs to a different successful transaction. They are using fake or irrelevant receipts to deceive me.

I await your final decision based on this bank statement.

Megapari Casino

• Representative

7 hours ago

Dear ahmedsayed201280,

To continue the review of withdrawal Ref. 5485099567, please provide an updated official bank or Vodafone Cash statement covering the full period from the date of the disputed transaction up to November 6, 2026 inclusive.

The statement should clearly show the complete transaction history for this period and confirm whether the disputed 15,000 EGP payment was credited to your account or not.

Once we receive the updated statement, we will be able to forward the case for an additional review with the Payments Team and payment provider.

Kind regards,
Megapari Team

ahmedsayed201280

• Egypt

7 hours ago

To the AskGamblers Resolution Team,

I am providing the complete evidence for my complaint against Megapari Casino regarding the missing withdrawal of 15,000 EGP (Reference No. 5485099567).

Please find all the attached screenshots, which clearly prove the casino's deliberate deception:

1. THE MISSING TRANSACTION & TIMEZONE PROOF:
- Attachment 1 (Bank PDF): Shows only 2 successful transactions on Nov 2nd.
- Attachment 2 (Old Timezone): Shows the missing 3rd withdrawal at 03:11 PM. (I was in Dubai, UTC+4).
- Attachment 3 (New Timezone): Shows the exact same 3rd withdrawal at 02:11 PM after I adjusted my phone to Egypt time (UTC+2). The reference number is 5485099567.

2. THE FAKE RECEIPT (Agents Saleem & Nabil):
- Attachment 4 & 5: Agents "Saleem" and "Nabil" sent me an Axis gateway receipt dated 02:04 PM to claim the money was sent. However, this receipt is for my 2nd successful withdrawal (Ref: 5485068377) which I already received. They used the timezone difference to try and fool me into thinking the 02:04 PM receipt was for the 02:11 PM missing transaction.

3. THE STALLING ADMISSION (Agent Sultan):
- Attachment 6: After I exposed their fake receipt, agent "Sultan" told me to "wait 24 hours, the money might arrive at any moment." This contradicts their previous claim that the money was already sent.

4. VIDEO EVIDENCE (Sent via Email):
I have also sent a screen recording video to support@askgamblers.com as the form does not accept videos.

I challenge Megapari to provide the Axis receipt with the EXACT Reference Number (5485099567). They cannot, because they never sent it.

Please investigate this deliberate deception and fraud.

Megapari Casino Complaint Stats

Resolved 97 / 97

Avg. Amount $1,710

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 72 out of 72 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Complaint Status

89h left

ج.م.‏15,000

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KYC issues

Megapari Security Department is holding my balance which more than 1million. I mailed to megapari security department. "Provide us with a photo where you hold your document near your face. Also next to you should be the device which was used for making bets with opened personal profile. Your face, your document in the hand and the screen of the device should be fully and clearly seen on the same photo. All data should be clearly visible." These were there requirements. I fulfilled their all requirements but still now they are not accepting. Every time write me to pay attention to their requirements etc. My gaming id is : 1837629295. Please help me. I think they are fraud. They specially don't want me to withdraw my money because they amount become much bigger.

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Hello,

My Megapari ID is 1777076925.

I submitted my NID and selfie to Megapari Security Department for verification, but they are not responding for several days.

Because of this my account is not verified and my withdrawal is blocked.

Please help me to verify my account and release my withdrawal.

My contact email is < removed and sent to the casino >

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1000 EUR Withdrawal Blocked Due to KYC Verification

Hello AskGamblers Complaint Team,

I am submitting this complaint regarding a pending KYC verification and restricted withdrawal of approximately €1,000 from my MegaPari account.

I have been using MegaPari for sports betting and have successfully withdrawn funds multiple times in the past.

On October 31, 2026, MegaPari approved a withdrawal of €2,000 from my current account, and the money was successfully received on my bank card.

After continuing to use the platform, I accumulated an additional balance of approximately €1,000 from multiple sports bets, starting with a deposit of approximately €250.

When I attempted to withdraw these funds, MegaPari unexpectedly requested identity verification.

I immediately complied with the request by submitting my passport and completing facial verification through their verification system.

However, my verification status remains "Documents under review," and I am currently unable to withdraw my remaining balance.

I have attempted to contact MegaPari through their live chat, but I was only able to communicate with an automated chatbot. I have also contacted their support team by email requesting an update.

I fully understand the importance of identity verification and am willing to cooperate with any legitimate additional requirements.

My concern is that withdrawals were previously processed successfully, but my latest withdrawal has been restricted without a clear explanation of when the verification will be completed.

I respectfully request AskGamblers' assistance in contacting MegaPari, obtaining clarification regarding my verification status, and ensuring that my withdrawal request is reviewed fairly.

I would like to receive my remaining €1,000 balance once the required verification process has been completed.

I can provide screenshots of my account balance, verification status, previous successful withdrawal, and correspondence with customer support.

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Withdrawal money is blocked

Dear Megapari Complaints Team,

I am submitting this email as a FORMAL COMPLAINT regarding my blocked withdrawal of 417.7 USDT.

Withdrawal details

- Amount: 417.7 USDT

- Payment method: Cryptocurrency withdrawal to Binance via BEP20

- Current status: BLOCKED

- Player ID: 1851162411

- Withdrawal request date:

28.10.2026 (01:30)

My withdrawal has remained blocked despite repeated contacts with your customer support team. I have repeatedly been advised that the Finance Department is investigating the matter and that I should wait for further updates. However, I have not received a specific explanation for the block or a definite timeframe for resolving it.

Your support team has confirmed that the funds remain on the platform and that the case is still under review. I appreciate this confirmation, but I need a substantive resolution rather than repeated requests to wait.

I request the following:

1. Written confirmation that this formal complaint has been registered, including its reference number and registration date.

2. A specific explanation for why my 417.7 USDT withdrawal is blocked.

3. Confirmation of whether any action or documentation is required from me.

4. A clear timeframe for completing the investigation and releasing my funds.

5. If the withdrawal cannot be released, a written explanation of the reason and the available procedure for challenging that decision.

6. The official complaints procedure applicable to my account and the details of the independent dispute-resolution provider, if one is designated for this operator.

Please preserve all records relating to my withdrawal and the associated investigation.

I would prefer to resolve this matter directly with Megapari. Nevertheless, if the complaint remains unresolved, I intend to pursue the applicable formal dispute-resolution options.

Please confirm receipt of this complaint and explain the next steps in writing.

Kind regards,

< full name removed >

1851162411

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Complaint 500 Deposit Not Credited Since 16 October 2026 Account ID 1841312617

Dear Megapari Support Team,

My Megapari Account ID is 1841312617.

I deposited ₹500 into my Megapari account on 16 October 2026, but the amount has still not been credited to my account as of 29 October 2026.

I have contacted your support team several times regarding this issue. However, every time I contact support, I am repeatedly asked to wait another 12 or 24 hours. Despite waiting for so many days, my deposit remains uncredited, and I have not received a proper resolution.

It is unacceptable to keep asking a customer to wait repeatedly without resolving the issue or providing a clear explanation.

I request that Megapari investigate this matter urgently and take one of the following actions:

1. Credit the pending ₹500 deposit to my Megapari account immediately, or

2. Refund the ₹500 to the original payment method if the deposit cannot be credited.

Please provide a clear explanation for this delay and a final resolution within 24 hours. I do not want another repetitive response asking me to wait an additional 12 or 24 hours without any actual progress.

I hope Megapari will take this complaint seriously and resolve the issue without further delay.

Account ID: 1841312617

Deposit Amount: ₹500

Deposit Date: 16 October 2026

Complaint Date: 29 October 2026

Issue: Deposit not credited for 13 days

I look forward to your prompt response and resolution.

Regards,

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Withdrawals marked as completed but funds never received

Hello AskGamblers Team,

My account ID on Megapari is ID: 1838480901

I have a problem with several withdrawals that are marked as "effectué" in Megapari but I never received the money in my wallet.

Total amount missing is around 15,000 MAD.

Examples from my history:
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- 18.10.26 - N°5421249995 - 1000 MAD - Cryptomonnaies
- 18.10.26 - N°5421212509 - 1000 MAD - Cryptomonnaies
- 16.10.26 - N°5413566319 - 5000 MAD - Cryptomonnaies
And others for a total of 15,000 MAD.

My balance in Megapari is now 87,000 MAD. I deposited 100,000 MAD before

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Two bank withdrawals totaling 31350 INR sent to wrong account since September

Hello Sir/Madam,

I am contacting you to check if you could help me regarding my withdrawals not being processed by MegaPari platform.

I am < full name removed >. My MegaPari account ID is 1530674521

I did not receive the two withdrawals.

1. First withdrawal was requested on 7th September, 2026 for an amount of ₹5050 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5253637571 using "Bank transfer", for an amount of ₹5050 INR on 07-09-2026 at 17:33. However, I did not receive the amount in my bank.

2. Second withdrawal was requested on 24th September, 2026 for an amount of ₹26300 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5323589931 using "Bank transfer", on 24-09-2026 at 02:16.

I had contact at the chat support who declined to give a ticket number. I am attaching a video recording of the screen. Further, I tried to contact them over the phone on < phone number removed >. But there is no live agent. The call ends abruptly asking us to call them over the telegram. On Telegram, there is no live agent. It's only a bot.

While chatting with Viktor (customer service representative), I came to know that both the payments were sent to incorrect account number ending with 61****95. This is not my account number. I have no idea to whom this account belongs.

I kindly request your help.

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< full name removed >

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Withdrawal taking ages to reach my bank account while it shows its successful

Hello my id is 1531317449
UNACCEPTABLE WITHDRAWAL DELAY AND UNPROFESSIONAL CUSTOMER SERVICE.
I am extremely dissatisfied with the way MegaPari is handling my withdrawal. My withdrawal is marked as “Successful” on your platform, yet the funds have still not arrived in my bank account. Meanwhile, your support agents continue to stall, provide no clear explanation, and fail to resolve the issue in a timely manner.

This situation is completely unacceptable and reflects a serious lack of professionalism and transparency. Marking a withdrawal as successful while the money has not reached the recipient’s bank account raises legitimate concerns, and I will not accept vague responses or further unnecessary delays.

I demand an immediate investigation, a clear explanation of where my money is, and verifiable proof of the transaction, including the bank transfer reference number if the payment has genuinely been processed.

If this issue is not resolved as soon as possible, I will escalate the matter by bringing it to the attention of public media and the relevant consumer protection authorities. I am prepared to document and share the entire history of this complaint, including your agents’ responses and the unjustified delays.

I expect a serious response, a concrete resolution, and a clear timeline for receiving my funds—not another generic message asking me to wait.

This is a matter of money and trust (and it is not a small amount for me), and the way MegaPari is handling it is simply unserious and unacceptable.

Resolve this issue immediately. I expect action, not more excuses.

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On Tuesday 20th October 2026 at 18:45 Zambian time, I deposited ZMW 140.00 to Megapari via Airtel Money / Kazang.

My Megapari ID: 1789188653
Amount: ZMW 140.00
Date: 20 Oct 2026 18:45
Transaction ID (TID): MP261020.1845.K52934
Recipient: KAZANGSPA SPARGRIS ZAMBIA Till Number (Megapari's agent in Zambia)
Method: Airtel Money Zambia
Airtel Transaction shows SUCCESSFUL, money left my account, my Airtel balance is now ZMW 1.14.

The deposit has not been credited to my Megapari account for 4 days now (Tuesday to Saturday). My Megapari balance still shows 0.

I contacted Megapari live chat (only robot) and [email protected]. They told me to wait 24 hours. Now 96 hours have passed and still nothing. No credit, no refund.

I have attached:
1. Airtel Money confirmation SMS / screenshot showing TID MP261020.1845.K52934 and recipient KAZANGSPA
2. Failed transaction screenshot
3. My Megapari ID 1789188653 showing zero balance

I request Megapari to either immediately credit ZMW 140 to my account ID 1789188653 or refund it to my Airtel Money.

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Rejected

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Unresolved financial withdrawal delay since September 14

To the Management of AskGamer / Support Team,

I am writing to formally submit a severe complaint regarding my financial issue, which has been completely ignored and unresolved since September 14th.

Account Details:

Account ID: 1660380431

Email: < removed >

Name: < removed >

Country/City: Egypt

I have contacted customer support multiple times, and every single time, I receive the exact same copy-pasted automated response telling me to "wait another 12 hours." This loop has been repeating indefinitely without any actual progress, investigation results, or solutions provided. This is unacceptable unprofessionalism, blatant stalling, and a clear disregard for customer rights.

As proven in the attached screenshots, your agents keep using the 12-hour excuse repeatedly over weeks without delivering anything. I demand an immediate escalation to senior management, an urgent resolution to my case, and the full return of my funds now, or I will be forced to escalate this matter publicly across all consumer protection platforms and official review channels.

Regards,

Resolved

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