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Stakes Casino

GOOD 7.78
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Stakes Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat available 24/7
  • No toll-free number
General info & Latest Promos
Website http://www.stakes.com
Established 2016
Owner Mountberg Limited Casinos
Casino Promotion Stakes Casino: 100% up to €100 + 50 Bonus Spins

Stakes Casino is a multi-platform online casino home to hundreds of video slots and casino games. Players can enjoy new and old titles from the likes of Microgaming, NetEnt, Betsoft, GameArt, iSoftBet and live casino games from Evolution Gaming. All games can be instantly accessed through a web browser or through their mobile casino. Stakes Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Unfortunately, players from the Netherlands, the United Kingdom and the United States and its territories are not permitted to play here.

Virtual Games

Players who enjoy video slots can enjoy hundreds to choose from with multiple gaming providers here like Microgaming, NetEnt, Betsoft, iSoftbet and others. The casino is home to the newest and most popular games around and players can filter games by provider to help search for favourites. Titles include the Starburst Slot, Gonzo's Quest Slot, EmotiCoins Slot, Big Bad Wolf SlotMagic Shoppe Slot and loads more.

Table game fans can also enjoy their favourite games with variants of popular and classic titles. Tables have various bet sizes and include games like Baccarat, Blackjack and European Roulette.

When it comes to video pokers members will find them in various game categorises but there are plenty to choose from. These include games like Tens or Better, Jacks or Better and Joker Poker.

There are various other games to enjoy too like Keno, bingo games and virtual games.

Live Casino

Members who prefer betting with live dealers can try the live games which are open around the clock. Friendly dealers can be found in games like Live Roulette, Live Blackjack and others.

Mobile Gaming

Stakes Casino also allows their members to play on the go using their fully optimized mobile casino which means a large selection of games are available. Players can log in through a mobile browser anytime, anywhere.

Support

Players who need assistance can use the casinos friendly live chat facility which is open 24 hours a day, 7 days a week. Other forms of support include email, phone and social media.

Security and Fairness

The casino utilizes a high level of SSL encryption which means members can play and both their personal and financial details will remain secure.

Games are also monitored for fairness using a random number generator.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Italy
    • Netherlands
    • Sweden
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
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      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: +356 21 123 456

Stakes Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Gaio83 9 reviews
Portugal
Message
Reviewed on March 13. 2019

LIKED

Good selection of games
There's nothing positive I can say

DISLIKED

So, I've played this casino using their very attractive bonus policy. I won a small amount (80 euros) and tried to withdraw.
The verification process took, I kid you not, 1 MONTH. I was in contact with the live chat, and the excuses were textbook: first I had sent the documents to the wrong e-mail, then they had a large amount of whithdrawals and it was taking a long time to process mine. Well, needless to say, 1 month later I had already played the money I wished to withdraw and lost it. So yeah, avoid this casino.
STAKES CASINO REPLIED ON MARCH 15. 2019

Hi Gaio83

We are happy to hear you like our games selection.

I escalated your issue with our payments team and these are the details of what happened:

• You cashed out on the 05.02,
• We received your documents on the 14.02
• You reversed your 80€ winnings on the 16.02,
• You cashed out again 70€ but you canceled the transaction on the same day (16.02),
• After that, you requested 50€ but then you canceled it again on the 17th and played your balance

Unfortunately, we are aware that there has been a slight delay in our payments for a brief period of time and we have been working hard to address this issue. We are back to normal and we are processing withdrawals quickly.

We appreciate your frustration and we would like to apologize for any inconvenience. A small token of appreciation for your patience has been credited to your account.

We hope to see you back at Stakes.com soon. Have fun and good luck!

Best regards,
STAKES.COM team
Fiekie247 422 reviews
South Africa
Message
Reviewed on February 21. 2019

LIKED

https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/

DISLIKED

so just a quick update.

As you can see I have been trying to verify my account since last year September/October. Apparently they have not received the documents, I have send it again. After a few weeks of nothing, they said the email address has changed and provided to the new one. This month alone I sent them a few emails on the 7th of February and still no feedback or response about my account verification.
I contacted them today and now they told me they only verify upon when requesting a withdrawals. Why did the rep on AG respond to my initial review and said they can verify it easily as well as other live chat agents say its in processing, now Alvis tells me another thing on live chat. Very bad for a casino with this rating.

https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/
STAKES CASINO REPLIED ON MARCH 4. 2019

Hi Fiekie247,

Thank you for raising this issue.

My apologies that you had a lengthy experience in verifying your account. I have been looking into it to assure that this will not happen again.

As discussed in your previous post, we never received your documents in September, we requested your documents on 21st of November 2018 and they were sent to us on the 24th of January 2019. Unfortunately, at the beginning of the year, we had quite a lot of verification requests and as you did not have at the time pending withdrawal, it took more time to process the documents.

Your account was verified on 25th of February 2019, our apologies for the inconvenience in this matter. We are working on assuring that verification documents will be handled in a proper amount of time.

Best regards,
Stakes.com team




andy92 1 review
United Kingdom
Message
Reviewed on January 17. 2019

DISLIKED

Avoid avoid avoid.

Firstly they closed my account when I'd won £3000, with £2000 of wagering to go. It took months and an IBAS decision to get them to reopen it. I completed the wagering with £4000, but my wagering requirement had been upped to £141,000. That's not a typo: £141k.

They are using a term that they call 'dynamic wagering requirements' to move the goalposts on your bonus wagering. The term basically says that as your balance increases from the start point, so does your wagering requirement. Clearly, my wagering requirement exploding from 8.5k to 141k makes it impossible to complete. Considering how they've handled my account so far, and their complete inability to justify their closure of my account in the first instance, it's just a fly-by-night term that lets them prevent people from winning with bonuses.

Why are you reporting this review?

RATE CASINO AND WRITE A REVIEW
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