Stakes Casino

Does not want to pay 2500

€30,000

Hi AskGamblers Community,

I registered with Stakes.com through an affiliate link on AskGamblers, believing it was a safe and reputable casino. However, I am in disbelief at how I've been treated.

My account was recently closed without any prior notice, and my funds were withheld. The support team provided a vague and generic explanation, citing a breach of their terms and conditions without providing any specific details or evidence of what I allegedly did wrong.

Despite my requests for clarification and proof, I received only a broad reference to their right to audit and withhold funds, which seems arbitrary and unfair. I complied with all the terms and conditions of the promotion I signed up for, and this feels like an illusory promise that undermines trust in their promotional offers.

I'm seeking advice and support from the AskGamblers community on how to proceed with this issue. Any help would be greatly appreciated.

Thanks,

KYC 4 verification they do not approve 300k usdt deposit that does not appear in the account

€2,500

On 17.04.2024, I made a deposit of approximately 300k usdt to my account and, later, I noticed that my account was restricted, no transactions are made in my account, and then I noticed that the 300k usdt balance was deleted, and I cannot see the money, all level verifications of my account, which I had previously verified, were cancelled and documents were requested again, I completed the verification up to level 3, and although I have uploaded the payroll and account statement for about 20 days with bank approval and signature, they are constantly rejecting.
I do not believe that such a well-established betting company is doing this, I attach the relevant evidence to the file.
Where is the money I deposited 300k usdt? why it does not appear, I want to withdraw my money, and then I want to close my account.
They are doing their best not to approve level 4 verification.
We are also preparing to file a civil lawsuit with a turkish lawyer in melbourne this week during this process, we will file a big lawsuit against the company (easygo.io), I sent them a letter before filing a lawsuit and they ignored it.
I have informed them of all legal liabilities that may arise.

Rejected

$300

Didn't receive tournament price for Race To the Top with Push Gaming

I was playing the game razor returns and saw a promo. This was called race to the top by push gaming. There was prize money totalling 3000€ for the best players with the highest multiplier in the games razor returns, giga jars, big bamboo and retro tapes. I was in first place and there was 750€ to win. I haven't received any winnings yet and have asked several times with no result. This promo was running in several casinos at the same time. I know that other winners at other casinos have already received their winnings.

Stake Casino - Withdrawal not received in to my bank account

€750

I made a wire transfer withdrawal from my stakes account on the 10th of March and I still haven’t received the money in my bank account

It’s been 7days since my withdrawal and still no funds in my bank account,.

I was told through live chat that I should receive it within 3 working days but still didn’t get money into my bank account

Thanks.

Confiscated my winnings and my own money as well

€150

Hi I am writing this email because I have been robbed by stakes casino. This is the first time when I actually feel that I have been cheated and so it has affected my day and ruined my week totally.

I will start my complaint telling about how I was introduced by stakes. I saw good reviews of the casino in the internet where they promoted their welcome bonus, which felt tempting so I tried my luck and deposited for the first time in 21.4.2020 to Stakes casino. I read the rules and deposited 250e for 100% bonus, so i got 250e bonus. Then I got lucky and my balance got to 771e after wagering the required amount. I tried to withdraw but I couldn´t so I went to the chat to ask what was the issue. I needed to sent some standard documents to verify my identity, address and my deposit method. I did that and after checking them they requested some more documents. They wanted to get a proof of my income so I sent my student and house allowances as a proof. After that they didnt respond in a while I went to the chat to ask once again, and accidentally deposited 771e more of my own money to my account, I was trying to withdraw my 771e because I thought I could, but I accidentally deposited the same amount. So now my balance was 771e, the amount I won on my first deposit and 771e of my own money which I deposited accidentally, so 1542e in total. After a while speaking with the chat they told that they didnt get my email so I sent it through by chat and got a response that the documents which I sent werent good enough so I sent new ones, more specified ones. Then they checked it and sent me and file to fill up, to verify my income. I did that many times, because the first times werent good enough. I had to print the file and fill it up which cost my couple of euros. After I filled and sent the required documents, they still wasnt satisfied, they requested an updated document of my income, which i had to request from my bank, which also cost 10e. Aftr this I thought I would get my winning 771+ my own money 771e back from their casino. But unfortunately Stakes casino wasnt satisfied and requested me yet again a new document which was my passport. At that time I was so frustrated because I had been waiting for these money for months now, it was already June. I still sent them what they wanted and was hoping that this was the last request they made and I would get my winnings and my own deposited money back. To my huge shock, I had been working to get these money for nearly 2 months sending them documents they required, I got an email where they said that my withdraw was cancelled and that I had been using the bonus wrong/bonus abusing. I cant figure out what I did wrong because I only deposited once after they promoted their welcome bonus. Beside this everything to my surprise Stakes Casinos managerement had denied my withdraw and sent only my deposited welcome bonus amount back. So when I went to my account there was only 250e on my account despite the fact I had deposited 250e and 771e of my own money there. This is so outrageous that it filled anger and ruined my day. I have been trying to solve this issue with the Stakes casino chat but they refuse to understand the situation, and close the chat when ever I try to talk to them. I tried to explain this issue but they only sent that this was managerements decision and its final. So there isnt anything else I can do, besides to write a complaint of your casino to this email. I hope this will solve the case and I will get my winnings back and fore most my OWN deposited money which was 250e+771e. If you guys cant solve this to my pleasure i will need to take this further and ask politely you guys to send me some further information on how to continue this complaint. I saw that curacao was your leading licensing company so i would like to send them a message of this and I will be sure they wont like what has happened. So it is up to you, how you want to proceed with this matter. I have lost a great deal of my time in this nonsense, and now also my own money 771e, which is absurd. Please answer me quickly and provide further information. If this message isnt enough to get my money back, please provide me instructions and sites where I can continue my complaint.( The standard complaint procedure, curacao email etc.) I sent two pictures of my deposit to stakes, the first one is my first welcome depost to stakes which I won 771euros of total and which was robbed from me. The second deposit is my own money deposit and they also robbed that from me.
Best regards Lasse Känsälä,

Confiscated my winnings, now refusing to refund my latest deposit

€771

Okay so ive been playing about 18 months at stakes casino and i have withdrawed alot of times and i have lost also. But this time i happened to win 5500 euros with 2 different deposits worth of 900 euro. I played bonuses and i played 5 lions slot which is allowed in the bonus terms and i played with 5 euros bet which is the max bet in bonus. First they asked me about additional documents including selfie with id and source of wealth. I sent those documents and my account got fully verified. I withdrawed the 5500 euros and it got declined and they told me i have bonus abused as played in group even tho i have played there like 18 months exactly same way and got all my withdrawals. They told me that after i withdraw my 900 euros they are going to close my account. Well i tried to withdraw my 900 euros and it got declined also, then i asked via email that why that happened. They responded that i wont get even those 900eur and that they already closed my account already.

Delayed verification payment and missed bonus round

€900

I started playing in this casino 26.11. and everything has been more or less ok, sometimes games crashing because of "internal server error", but that hasn't been a problem, except this one time i paid bonus round of 120€ in game "Return of Kong megaways". The game took my 120€, but right after that, came "internal server error" and of course i thought that just by clicking "ok" and refreshing the page will make it work again like always. But this time it did not. Money was gone, but bonus round did not start, regardless what i did. So now it has been "under investigation by technical team" for a week, but i haven't received my money back, or haven't been able to pay trough the bonus round and i haven't received any news regarding this situation. So this is one case what is very concerning.

Another thing is that i made withdrawal request of 600€ 27.11. and right after that i sent required documents for "Finance team". I did not receive any confirmation/contact from them since then. Then i had to go and ask from Chat that have they received my documents, which they confirmed that they have received them. I was told that it will take 24-48h to verify my account.

Then i waited till 2.12. and because i did not receive any mail from Stakes Casino at all, i had to go and ask them again on chat that what is going on. Then i was told that "front side of ID" is missing and there was "re-request made on Thursday". But i haven't received any mail or contact from the casino, so i have been unaware of the situation. But the situation is that the front side photo of ID was there with files already 27.11. and it has been impossible to "miss this document". Then on chat i told them to "check the mail 27.11. again, since it is very clear that the photo is there". And also i sent a question for finance team by mail 2.12. and asked "is there a problem with my documents, please inform!" and i haven't received any mail regarding that situation.

Now again 3.12. i contacted chat and they are still claiming that they are "missing front side of ID", which i have already sent 27.11. as you can see from the screenshot attached. But i again re-sent the photo separately again, but i'm now contacting you, AskGamblers to make sure that this situation is fixed because now it seems that this verification procedure is being delayed on purpose since nobody is contacting me from the Casino.

Resolved

€600

Stakes Casino Complaint Stats

Resolved 12 / 20

Avg. Amount $3,544

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player Rating

4.8/10 ● 26 reviews

Top reviews from our players

Jeroen1979

10/10

Super games and super service, fast withdraws and great bonuses!!! Mr boo and Mr kie are super friendly. Easy to go around. Been on loads and this site is amazing. So helpful and fun.

i like the site completely so Nothing to not like at all, all staff are friendly and helpful on the 24/7 live chat and all the slots you need are available to you right away with daily spins available

LePaus

3/10

Deposit bonus let's you cash your winnings if you haven't used any bonus money yet. Site looks nice and has all the necessary games. There's really nothing special going on here though.

Cashing out was a nightmare. If you wish to have your money held hostage - this is your place! I was asked multiple different documents one by one which was really annoying. After multiple emails I finally had my account verified and it still took a week or so to get the withdrawal to my bank account. Don't waste your time here!

Deanrich81

10/10

By far the best casino going. Lovely agents at live chat. Mr boo and Mr kie are super friendly. Easy to go around. Been on loads and this site is amazing. So helpful and fun

Absolutely nothing !! I honestly can't fault it. Best bonuses around. Its hard to believe it can get any better. Really helpful and lovely layout. Great games and just generally a really good place

chrissyt82

10/10

The slots are great and the chat are always helpful, very fair and fun casino, 100% recommend fun fun fun , if you want variety, then play here!!! Amazing

Nothing at all, all staff are friendly and helpful on the 24/7 live chat and all the slots you need are available to you right away with daily spins available

sagomeet

1/10

Wide variety of games and great website layout, ease of access. They offer a great welcome bonus, however I would refrain from taking their bonuses ...

When the time comes for verification or withdrawal, they will take all the time in the world and simply ignore your withdrawal requests. They do not have a safe gaming license (Curacao).

Fiekie247

1/10

Great selection of slots and 24 hours live chat if I am not mistaken. Lots of Deposit options and withdrawal options. Site layout is okay and easy to navigate. But thats it!

The worst casino in the industry - I seriously thought that after my hiccup with verification, I would give them another chance!
They just keep on disappointing me over and over again. For a casino with so many slots and basically 24 hours live chat, they cannot even follow their own terms.

I have a withdrawal pending for over 100 hours, meanwhile I should have been paid within 48 - 72 hours max. I am disgusted with Stakes casino.
Here is another look at their withdrawal terms :

Point 12: STAKES finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

My account is verified long ago.

Please stay away from this casino if you do not wish to wait long for you money, as they seriously do not stick to their own time frames.

Gaio83

2/10

Good selection of games
There's nothing positive I can say

So, I've played this casino using their very attractive bonus policy. I won a small amount (80 euros) and tried to withdraw.
The verification process took, I kid you not, 1 MONTH. I was in contact with the live chat, and the excuses were textbook: first I had sent the documents to the wrong e-mail, then they had a large amount of whithdrawals and it was taking a long time to process mine. Well, needless to say, 1 month later I had already played the money I wished to withdraw and lost it. So yeah, avoid this casino.

Hi Gaio83 We are happy to hear you like our games selection. I escalated your issue with our payments team and these are the details of what happened: • You cashed out on the 05.02, • We received your documents on the 14.02 • You reversed your 80€ winnings on the 16.02, • You cashed out again 70€ but you canceled the transaction on the same day (16.02), • After that, you requested 50€ but then you canceled it again on the 17th and played your balance Unfortunately, we are aware that there has been a slight delay in our payments for a brief period of time and we have been working hard to address this issue. We are back to normal and we are processing withdrawals quickly. We appreciate your frustration and we would like to apologize for any inconvenience. A small token of appreciation for your patience has been credited to your account. We hope to see you back at Stakes.com soon. Have fun and good luck! Best regards, STAKES.COM team

Stakes Casino 7 years ago

Fiekie247

1/10

https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/

so just a quick update.

As you can see I have been trying to verify my account since last year September/October. Apparently they have not received the documents, I have send it again. After a few weeks of nothing, they said the email address has changed and provided to the new one. This month alone I sent them a few emails on the 7th of February and still no feedback or response about my account verification.
I contacted them today and now they told me they only verify upon when requesting a withdrawals. Why did the rep on AG respond to my initial review and said they can verify it easily as well as other live chat agents say its in processing, now Alvis tells me another thing on live chat. Very bad for a casino with this rating.

https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/

Hi Fiekie247, Thank you for raising this issue. My apologies that you had a lengthy experience in verifying your account. I have been looking into it to assure that this will not happen again. As discussed in your previous post, we never received your documents in September, we requested your documents on 21st of November 2018 and they were sent to us on the 24th of January 2019. Unfortunately, at the beginning of the year, we had quite a lot of verification requests and as you did not have at the time pending withdrawal, it took more time to process the documents. Your account was verified on 25th of February 2019, our apologies for the inconvenience in this matter. We are working on assuring that verification documents will be handled in a proper amount of time. Best regards, Stakes.com team

Stakes Casino 7 years ago

andy92

1/10

Avoid avoid avoid.

Firstly they closed my account when I'd won £3000, with £2000 of wagering to go. It took months and an IBAS decision to get them to reopen it. I completed the wagering with £4000, but my wagering requirement had been upped to £141,000. That's not a typo: £141k.

They are using a term that they call 'dynamic wagering requirements' to move the goalposts on your bonus wagering. The term basically says that as your balance increases from the start point, so does your wagering requirement. Clearly, my wagering requirement exploding from 8.5k to 141k makes it impossible to complete. Considering how they've handled my account so far, and their complete inability to justify their closure of my account in the first instance, it's just a fly-by-night term that lets them prevent people from winning with bonuses.

Fiekie247