- 0-24 withdrawal time frame
- Mobile-friendly
- Top-tier software providers
- Live chat available 24/7
- No toll-free number
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Stakes Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Stakes Casino is a multi-platform online casino home to hundreds of video slots and casino games. Players can enjoy new and old titles from the likes of Microgaming, NetEnt, Betsoft, GameArt, iSoftBet, and live casino games from Evolution Gaming. All games can be instantly accessed through a web browser or through their mobile casino in multiple languages, including English, German, French, and Spanish. Stakes Casino is licensed and regulated under the laws of Curacao.
Restricted Countries and Territories
Unfortunately, players from Afghanistan, Australia, China, Hong Kong, the Netherlands, Spain, Turkey, the United Kingdom, and the United States, among others, are not permitted to play here. For the full list, please consult the 'More casino details' tab.
Mobile Gaming
Stakes Casino also allows their members to play on the go using their fully optimized mobile casino which means a large selection of games is available. Players can log in through a mobile browser anytime, anywhere.
Security and Fairness
The casino utilizes a high level of SSL encryption which means members can play and both their personal and financial details will remain secure.
Games are also monitored for fairness using a random number generator.
- E-Wallets 0-48 hours
- Bank Transfers 3-7 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players who enjoy video slots can enjoy hundreds to choose from with multiple gaming providers here like Microgaming, NetEnt, Betsoft, iSoftbet and others. The casino is home to the newest and most popular games around and players can filter games by the provider to help find favourites. Titles include the Starburst Slot, Gonzo's Quest Slot, EmotiCoins Slot, Big Bad Wolf Slot, Magic Shoppe Slot, and loads more.
Table game fans can also enjoy their favourite games with variants of popular and classic titles. Tables have various bet sizes and include games like Baccarat, Blackjack, and European Roulette.
When it comes to video poker, members will find them in various game categories with plenty to choose from. These include games like Tens or Better, Jacks or Better and Joker Poker.
There are various other games to enjoy too like Keno, bingo games, and virtual games.
Live Casino
Members who prefer betting with live dealers can try the live games which are open around the clock. Friendly dealers can be found in games like Live Roulette, Live Blackjack, and others.
Support
Players who need assistance can use the casino's friendly live chat facility which is open 24 hours a day, 7 days a week. Other forms of support include email, phone, and social media.
Complaints
Read the complaints other players have left for Stakes Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Deposit bonus let's you cash your winnings if you haven't used any bonus money yet. Site looks nice and has all the necessary games. There's really nothing special going on here though.
Cashing out was a nightmare. If you wish to have your money held hostage - this is your place! I was asked multiple different documents one by one which was really annoying. After multiple emails I finally had my account verified and it still took a week or so to get the withdrawal to my bank account. Don't waste your time here!
By far the best casino going. Lovely agents at live chat. Mr boo and Mr kie are super friendly. Easy to go around. Been on loads and this site is amazing. So helpful and fun
Absolutely nothing !! I honestly can't fault it. Best bonuses around. Its hard to believe it can get any better. Really helpful and lovely layout. Great games and just generally a really good place
The slots are great and the chat are always helpful, very fair and fun casino, 100% recommend fun fun fun , if you want variety, then play here!!! Amazing
Nothing at all, all staff are friendly and helpful on the 24/7 live chat and all the slots you need are available to you right away with daily spins available
Wide variety of games and great website layout, ease of access. They offer a great welcome bonus, however I would refrain from taking their bonuses ...
When the time comes for verification or withdrawal, they will take all the time in the world and simply ignore your withdrawal requests. They do not have a safe gaming license (Curacao).
Great selection of slots and 24 hours live chat if I am not mistaken. Lots of Deposit options and withdrawal options. Site layout is okay and easy to navigate. But thats it!
The worst casino in the industry - I seriously thought that after my hiccup with verification, I would give them another chance!
They just keep on disappointing me over and over again. For a casino with so many slots and basically 24 hours live chat, they cannot even follow their own terms.
I have a withdrawal pending for over 100 hours, meanwhile I should have been paid within 48 - 72 hours max. I am disgusted with Stakes casino.
Here is another look at their withdrawal terms :
Point 12: STAKES finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.
My account is verified long ago.
Please stay away from this casino if you do not wish to wait long for you money, as they seriously do not stick to their own time frames.
Good selection of games
There's nothing positive I can say
So, I've played this casino using their very attractive bonus policy. I won a small amount (80 euros) and tried to withdraw.
The verification process took, I kid you not, 1 MONTH. I was in contact with the live chat, and the excuses were textbook: first I had sent the documents to the wrong e-mail, then they had a large amount of whithdrawals and it was taking a long time to process mine. Well, needless to say, 1 month later I had already played the money I wished to withdraw and lost it. So yeah, avoid this casino.
Hi Gaio83 We are happy to hear you like our games selection. I escalated your issue with our payments team and these are the details of what happened: • You cashed out on the 05.02, • We received your documents on the 14.02 • You reversed your 80€ winnings on the 16.02, • You cashed out again 70€ but you canceled the transaction on the same day (16.02), • After that, you requested 50€ but then you canceled it again on the 17th and played your balance Unfortunately, we are aware that there has been a slight delay in our payments for a brief period of time and we have been working hard to address this issue. We are back to normal and we are processing withdrawals quickly. We appreciate your frustration and we would like to apologize for any inconvenience. A small token of appreciation for your patience has been credited to your account. We hope to see you back at Stakes.com soon. Have fun and good luck! Best regards, STAKES.COM team
https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/
so just a quick update.
As you can see I have been trying to verify my account since last year September/October. Apparently they have not received the documents, I have send it again. After a few weeks of nothing, they said the email address has changed and provided to the new one. This month alone I sent them a few emails on the 7th of February and still no feedback or response about my account verification.
I contacted them today and now they told me they only verify upon when requesting a withdrawals. Why did the rep on AG respond to my initial review and said they can verify it easily as well as other live chat agents say its in processing, now Alvis tells me another thing on live chat. Very bad for a casino with this rating.
https://www.askgamblers.com/forum/topic/9205-stakes-casino-mixed-feelings/
Hi Fiekie247, Thank you for raising this issue. My apologies that you had a lengthy experience in verifying your account. I have been looking into it to assure that this will not happen again. As discussed in your previous post, we never received your documents in September, we requested your documents on 21st of November 2018 and they were sent to us on the 24th of January 2019. Unfortunately, at the beginning of the year, we had quite a lot of verification requests and as you did not have at the time pending withdrawal, it took more time to process the documents. Your account was verified on 25th of February 2019, our apologies for the inconvenience in this matter. We are working on assuring that verification documents will be handled in a proper amount of time. Best regards, Stakes.com team
Avoid avoid avoid.
Firstly they closed my account when I'd won £3000, with £2000 of wagering to go. It took months and an IBAS decision to get them to reopen it. I completed the wagering with £4000, but my wagering requirement had been upped to £141,000. That's not a typo: £141k.
They are using a term that they call 'dynamic wagering requirements' to move the goalposts on your bonus wagering. The term basically says that as your balance increases from the start point, so does your wagering requirement. Clearly, my wagering requirement exploding from 8.5k to 141k makes it impossible to complete. Considering how they've handled my account so far, and their complete inability to justify their closure of my account in the first instance, it's just a fly-by-night term that lets them prevent people from winning with bonuses.
Stakes casinos is I think belong to the group that Casino Adrenaline belonged to. They are the group that offer wager free spins, however these never come as standard as a welcome offer. The site design is a little different with a red/pinkish colour, but you can easily navigate your way to what you want.
I signed up a couple of months ago at this casino and they offered 20 no deposit spins on Ogre Empire. Betsoft slots normally pays well on their base game, but this slot was just empty spins. The minimum bet value was $0.20 but I won only $2 or so. That $2 was real cash and I tried to make some more money but lost it all in the end. I was still hesitant about depositing as I read some mix reviews about the casino.
I then received an email to get a 100% bonus and 150 wager free spins on starbust. I immediately decided to claim it and deposited $15 to claim the welcome pack. With $30 in balance I decided to give reactoonz a try and hot the bonus soon. I then realised your real cash funds are separate and you can withdraw anytime. I wanted to withdraw 45 euro, but I had to play through my deposit x3 or 5 times, can't remember correctly, but then it went south, and I lost it all.
I played my free spins and won $11 and tried to see can I reach withdrawal stage but lost that too. I contacted support and told them I needed to verify my self and they were very quick to respond, however after initial contact you can wait a bit for a response back. I send my documents over how many months ago and haven’t gotten a response as to whether my docs was accepted and whether my account is verified now or not.
Support is great, game selection is excellent and the bonus terms a great too, however that fact that I did not receive a reply regarding my verification, I still think I will deposit here again. Hopefully make a withdrawal or 2.
Hey hey @ FIEKIE247, Glad to hear that you like our site interface and have found it easy to navigate. On the other hand we’re sorry to hear if you feel like your adventure started as an unlucky one however, we hope that you will keep on playing with us in the future. We have checked and it looks like we never received your verification documents. Our customer support guys will be contacting you soon and will request these one more time. Once received, we will proceed with verifying your account asap. Hopefully you will give us another chance - we’re sure you won't regret it! May I please add that we are releasing new games quite often and we are actually working on getting some more new bigger game provider on the list as well. Hopefully in the future the amount of games will also be the reason for you to continue playing with us. If you have any questions about anything, feel free to send us an email on [email protected] or hop into our friendly Live Chat. All the best STAKES Team
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Super games and super service, fast withdraws and great bonuses!!! Mr boo and Mr kie are super friendly. Easy to go around. Been on loads and this site is amazing. So helpful and fun.
i like the site completely so Nothing to not like at all, all staff are friendly and helpful on the 24/7 live chat and all the slots you need are available to you right away with daily spins available