Xon Bet Casino

Withdrawal request delayed

Ft440,000

Hi.

I submitted a withdrawal request for $ 3,000 NZD exactly a week ago.

My account is verified, and I have made other successful withdrawals from this casino. However, this time it hasn’t happened.

I have contacted them every day asking for updates as to when my request will be processed, but I’m met with the same answer… heavy workload, team working 24/7, they’ll email when it’s done, etc.

It’s very disheartening, especially when I have spent so much money on them to have this happen.

I request some assistance in getting my winnings, please, or at least a more informative answer than “we have heaps of requests”.

Unresolved

$3,000

Withdrawal delayed since July 1st

I requested a 370 EUR withdrawal from Xon Bet on July 1st, and it still hasn't been processed.

Whenever I contact support via email or chat, the response is always automated and the same: they have a large volume of withdrawals to process and no timeframe for when it will be done.

I've contacted them dozens of times, and they always say the same thing.

This is my second experience with them, and it’s been terrible. It's a total disgrace.

I just want them to process my withdrawal. It's the 8th today, and still nothing. It won't let me send an attachment, but I can send you by email.

Delaying my withdrawals for over a month

€370

I am filing this complaint due to a withdrawal delay of over one month regarding my account balance. Initially, I requested a withdrawal of 800,000 HUF. Approximately one week later, the casino processed 350,000 HUF, but since then, they have been delaying the payment of the remaining 450,000 HUF.
The casino has been repeatedly citing 'additional security checks' for the remaining balance without providing any concrete details. It is important to note that my account is fully verified, and the website's own system states: 'Minden rendben! A fiókja hivatalosan ellenőrizve lett.' (Everything is in order! Your account has been officially verified). I have attached proof of this verification.
Despite being fully verified, the support team continues to provide generic, automated responses and refuses to process my remaining withdrawal. Recently, I cancelled my previous request and initiated a new one for 175,000 HUF via Skrill, hoping for a faster resolution, but the delay persists. I have also contacted the casino via their official complaints email, but the issue remains unresolved. I am seeking your assistance to ensure the casino honors my withdrawal request for the remaining 450,000 HUF.Furthermore, in an earlier communication (see attached image 5224.jpg), the support agent claimed that the withdrawal was delayed because it 'exceeds the account limits' and scheduled the next payment for June 9th. This contradicts their current claims of 'additional security checks'. It is evident that the casino is using inconsistent excuses to delay my rightful withdrawal of the remaining 450,000 HUF."

Delayed withdrawal complaint

Ft450,000

I would like to submit a complaint regarding a delayed withdrawal at XON Bet Casino.

My withdrawal request for €1,250 was submitted on May 30, 2026.

Initially, I was informed by the casino support team that the withdrawal would be processed on June 11, 2026. On June 11, I contacted support again and was informed that the processing had already started and that it would take up to 48 hours to complete.

However, the withdrawal has still not been processed.

Since then, I have contacted support numerous times and received different explanations, including:

the withdrawal was forwarded to the responsible department;

there is a high volume of requests;

I would receive updates by email.

Despite these assurances, I have not received any email updates.

Most importantly, the support team confirmed in writing that there are currently no issues with my account and no issues with my withdrawal request. They stated that the delay is caused only by an increased workload.

My account has already been fully verified and previous withdrawals have been successfully processed.

At this point, more than two weeks have passed since the withdrawal request was submitted, and I still have not received my funds or any specific processing date.

I kindly request your assistance in resolving this matter and obtaining my outstanding withdrawal of €1,250.

Evidence available:

screenshots of all conversations with support;

screenshots of the pending withdrawal;

emails and chat transcripts confirming that there are no issues with my account or withdrawal.

Thank you for your assistance.

Kind regards,

Withholding withdrawal for 3 weeks using KYC stall tactics

€1,250

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

Always rejected verification for not paying my withdraw

kr8,010

I would like to update my complaint regarding XON Bet Casino because the situation has become increasingly concerning.

After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
- Skrill account/profile screenshots showing my personal information;
- Skrill transaction screenshots related to my deposit.

Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
- and screenshots of the relevant transaction.

I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

- the casino keeps repeating generic verification rejections;
- no precise explanation is provided;
- and I appear to be stuck in an endless KYC loop despite complying with all requests.

I am requesting:

- a proper manual review of my documents;
- a precise explanation of what exact requirement is still allegedly missing;
- and completion of my account verification and withdrawal.

I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

Unresolved

€600

Verification delayed for 8 days

Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

Thanks

zł150

Delaying my withdrawals

I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.

3000pln withdrawal dealy and unfair document rejection

€160

I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

zł9,000

Xon Bet Casino Complaint Stats

Resolved 12 / 14

Avg. Amount $1,278

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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