Xon Bet Casino

Withholding withdrawal for 3 weeks using KYC stall tactics

€1,250

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

Always rejected verification for not paying my withdraw

kr8,010

I would like to update my complaint regarding XON Bet Casino because the situation has become increasingly concerning.

After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
- Skrill account/profile screenshots showing my personal information;
- Skrill transaction screenshots related to my deposit.

Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
- and screenshots of the relevant transaction.

I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

- the casino keeps repeating generic verification rejections;
- no precise explanation is provided;
- and I appear to be stuck in an endless KYC loop despite complying with all requests.

I am requesting:

- a proper manual review of my documents;
- a precise explanation of what exact requirement is still allegedly missing;
- and completion of my account verification and withdrawal.

I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

Unresolved

€600

Verification delayed for 8 days

Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

Thanks

zł150

Delaying my withdrawals

I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.

3000pln withdrawal dealy and unfair document rejection

€160

I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

KYC verification runs over 3 weeks

zł9,000

Hello,

I have been trying to withdraw money from this casino since February 8, 2026. Unfortunately, this has not been possible so far because the casino does not want to complete the KYC procedure.

I was asked to upload a picture of my ID, a selfie with my ID in my hand, and proof of address. After I uploaded all the documents, nothing happened for several days. Then I received a message saying that the documents had been rejected. No reason was given, nor was it specified which document had been rejected.
It then said that I should upload a picture of my ID and a utility bill. I did this, again nothing happened for several days, and then it was rejected again for no reason. When it was rejected again on the third attempt, I contacted support. They suddenly told me to upload a selfie. Although I had already done this at the very beginning, I uploaded another one. Again, nothing happened for several days, then it was rejected for no reason and it said again that I should upload a photo of my ID and a utility bill. I wrote to support again, and they said the selfie was too blurry, even though it is a sharp selfie. So I uploaded another selfie and it was rejected again.

I have the feeling that the casino is doing this on purpose. They also take days to respond and never give a reason unless you ask.

Unfortunately, I'm not getting anywhere here and would appreciate your assistance.

Thank you very much in advance!

Urgent Assistance Needed for Pending Verified Withdrawal at Xonbet

€76

I am reaching out once again regarding a pending withdrawal at Xonbet. My account is clearly marked as verified in my profile, and all required documents have been submitted.

Despite this, my withdrawal request from January 8, 2026, has still not been processed. Xonbet’s responses merely explain that my documents are in a queue due to high volume, but over a week has passed, and there has been no actual progress.

This delay is unacceptable, and the lack of concrete action from Xonbet is concerning. I urgently request that AskGamblers intervene directly to ensure my withdrawal is released without further delay. I expect your prompt assistance, as the situation has already caused unnecessary stress and inconvenience.

Thank you for taking immediate action on this matter.

Casino can't change my number

Made an account within this casino last weekend.

Deposited money and decided to withdraw. I saw my number was the wrong number and contacted support about this, who told me I can change it myself. Tried and didn't work. Have tried at least 10-15 or more and still the same issue. Old number doesn't get removed and the number I have on their site is a typo and not mine. Instead of 070 it should be 073.

Support told me to fill out a form, I did and sent it.

Now some different name told me to fill the form again and send.

They keep stalling and do everything not to change my number.

I didn't use a bonus, I didn't put wrong personal or anything, besides the typo of my phone number.

Support just doesn't want to help, and I’m not the first person who has issues with this casino.

The amount I have on my account atm is 550 kr. I deposited 300 kr. They also using Swedish sek and text, and according to Swedish law, they can't do that. But that's something else.

kr550

Xon Bet Casino Complaint Stats

Resolved 9 / 10

Avg. Amount $1,293

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

9.3/10 ● 93 reviews

Top reviews from our players

nikovalud13

10/10

Xon Bet has a sleek design and plenty of games to choose from. I appreciate the multiple payment options, including crypto. Withdrawals arrived on time, and support is always helpful.

Thank you for your positive feedback. We’re glad to hear that you appreciate the sleek design, wide game selection, and multiple payment options, including crypto. It’s also great to know that your withdrawals arrived on time and that support has been helpful. If you ever need any assistance, we recommend contacting our support team via the live chat on our website or by email.

Xon Bet Casino 2 months ago

marina23

8/10

The casino provides a standard online gambling service. The games are functional, and the website's performance is generally stable. It covers all the necessary bases with a decent game library and basic account management features. The terms and conditions for bonuses are transparent, and the help section provides answers to most common questions. The verification process still needs to be improved took me some time and patience to get it finished.

Thank you for your constructive feedback! We’re glad to hear that you find our games functional and the website stable, and we appreciate your positive comments on our game library and transparent bonus terms. We also acknowledge your feedback about the verification process and will certainly look into ways to improve it. Your input is valuable, and we’re committed to enhancing the experience for all our players. If you ever need assistance or have more suggestions, feel free to reach out to our support team via chat on our website or through email. 😊

Xon Bet Casino 3 months ago

bilos98

10/10

This is a great place to start if you're new to online casinos or just play for fun. The site is super easy to get around, and I had no trouble finding simple games to enjoy. The welcome bonus was a nice boost, and I liked that the terms were easy to understand without any confusing fine print. The customer support was also quick and friendly when I had a question about my first deposit. It’s a low-stress, enjoyable platform.

Thank you for your wonderful feedback! We're so glad to hear that XonBet has been a great starting point for you, whether you're new to online casinos or just playing for fun. It’s fantastic that you found the site easy to navigate, enjoyed the clear bonus terms, and had a smooth experience with customer support. We’re thrilled to know that the platform has been low-stress and enjoyable for you! If you ever need any assistance or have more feedback, feel free to reach out to our support team via chat on our website or through email. We're always here to help!

Xon Bet Casino 3 months ago

angelaowa24

10/10

I’ve recently started playing at Xonbet and so far, the experience has been great. The platform is well-designed and easy to navigate, which makes finding and trying out different games really simple. Deposits go through quickly, and withdrawals have also been smooth without any issues. What I appreciate most is how stable and fast the games run, creating a really enjoyable atmosphere while playing. The verification process was straightforward and gave me extra confidence that my account is secure. Overall, Xonbet offers a solid mix of fun, reliability, and safety — definitely a casino worth checking out.

Thank you so much for your detailed and positive feedback! We’re thrilled to hear that you’re enjoying your experience at XonBet. It's great to know that the platform’s design, game stability, and fast transactions have contributed to your overall enjoyment. We're also happy that the verification process gave you confidence in the security of your account. Your trust means a lot to us, and we’re glad to offer a mix of fun, reliability, and safety. If you ever need any assistance or have more feedback, feel free to reach out to our support team via chat on our website or through email. We're here to help! 🎇

Xon Bet Casino 3 months ago

dudek.l

10/10

Xon Bet blew me away. The odds are consistently competitive, and the live betting section is super intuitive. I’ve had zero issues with payouts, and customer support actually replies quickly (rare these days). For me, it’s a 10/10—hands down one of the best betting sites I’ve used.

Thank you for your incredible feedback! We're absolutely thrilled to hear that Xon Bet has blown you away with our competitive odds, intuitive live betting section, and fast customer support. It's fantastic to know that you’ve had a smooth experience with payouts as well. Your 10/10 rating means the world to us, and we're so happy to be one of the best betting sites you've used. If you ever need any assistance or have more feedback, don’t hesitate to reach out to our support team via chat on our website or through email.

Xon Bet Casino 3 months ago

milakowalska

10/10

My experience with Xon Bet has been 100% awesome. They have a variety of awesome games, and I appreciate your customer service and your quick payouts. I'll be coming back, thank you, and appreciate it.

Thank you so much for your fantastic feedback! We're thrilled to hear that you've had such an awesome experience with Xon Bet. It’s great to know that you enjoy our game variety and that our customer service and quick payouts have made a positive impact on your experience. We truly appreciate your support and can’t wait to welcome you back! If you ever need any assistance or have more feedback, feel free to reach out to our support team via chat on our website or through email. 🙌

Xon Bet Casino 3 months ago

ewa.czerwinska

10/10

Xon Bet is a fantastic casino with a wide range of games and smooth performance. The bonuses are generous, and I really appreciate how clear the terms are. Withdrawals are reliable, and support is always friendly and helpful whenever I need assistance. It’s definitely one of my favorite places to play online!

Thank you for your amazing feedback! We’re so happy to hear that Xon Bet has become one of your favorite places to play online. It’s fantastic to know that you’re enjoying the wide range of games, generous bonuses, clear terms, and reliable withdrawals. We also appreciate your kind words about our friendly and helpful support team. Your satisfaction means a lot to us! If you ever need any assistance or have more feedback, don’t hesitate to reach out to our support team via chat on our website or through email. We’re here to help! 😊

Xon Bet Casino 3 months ago

marekaniela65

9/10

I really like this casino for its design and the countless number of games. There are plenty of different bonuses and perks, such as cashback and Bytes, which let you play even if you can’t make a deposit. I was also impressed by the 24/7 support that’s ready to answer any question at any time of day. Withdrawals are very fast; verification may sometimes be requested, but I received my winnings quite quickly on my bank card.

Thank you for your fantastic feedback! We're so glad to hear that you love the design, game variety, and the bonuses and perks we offer, such as cashback and Bytes. It's also great to know that our 24/7 support has been helpful and responsive whenever you've needed assistance. We're happy that your withdrawal process went smoothly, and we truly appreciate your positive experience with us. If you ever need any further assistance or have more feedback, feel free to reach out to our support team via chat on our website or through email.

Xon Bet Casino 3 months ago

marcelina18

8/10

XONBet combines both casino games and sports betting, which makes it a versatile choice. The odds on sports events are competitive, and the casino section features many top providers. The platform is stable and runs smoothly, but I noticed that some of the promotions are limited to specific countries, which can be a bit disappointing. Overall, it’s still a solid site with plenty to enjoy.

Thank you for your insightful feedback! We're thrilled to hear that you enjoy the versatility of XONBet, with both casino games and sports betting, along with the competitive odds and top providers in the casino section. We also appreciate your input about the country-specific promotions, and we understand how that can be a bit disappointing. We’ll certainly take that into account. Overall, we're happy to hear that you find the site solid and enjoyable. If you ever need assistance or have more feedback, feel free to reach out to our support team via chat on our website or through email. 🙌

Xon Bet Casino 3 months ago

julitaw48