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WinSpirit Casino

Item: WinSpirit Casino
Rating: 8.8
Author: Sharon D.

Our Rating CasinoRank

8.8/10

CasinoRank

Player Rating 471 reviews

8.9/10

471 reviews

Complaint Response 4 complaints

1 day avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Upon reviewing the casino, we were pleased with its usability and navigation. Menus are easy to use, and the games lobby is player-friendly. We like the fact that game studios are clearly listed with their logos, so you can quickly jump to your favourite brands.

Support is available at the header of the casino regardless of what page you visit, which is another great feature, and the casino is home to a decent variety of promotions, tournaments and quests.

Sharon D.

What we like

Fast withdrawals
24/7 live chat
Home to more than 60 gaming providers

What we don’t like

Limited responsible gambling tools

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

WinSpirit Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://winspirit.com

Established

2022

Licences

Curacao Gaming Control Board

Company

Complete Technologies N.V. Casinos

Affiliate Program

Makeberry Affiliates

Languages

English, French, Portuguese, Spanish, German, Italian

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

VIP / Loyalty Program

VIP Program

Social Platforms

Instagram, X, Facebook, WhatsApp

General Information About WinSpirit Casino

WinSpirit Casino is an online casino that offers a fully licensed and regulated online environment to enjoy thousands of games from industry-leading providers.

The site supports the latest web and mobile devices, so you can register an account on any device, wherever you are. You will have full access to the casino's full game selection and features.

Established in 2022, WinSpirit has proven its worth, having a player rating of 8.9 based on over 460 reviews. WinSpirit Casino bonuses certainly contributet to the high score, as each player has plenty of choices.

But, without further ado, you can check our full online casino review here, so you get the facts before you play.

Deposit Methods

Visa, MasterCard, Apple Pay, MuchBetter, eZeeWallet, Bitcoin, Bitcoin Cash, Ethereum, Tether, DAI, Litecoin, USD Coin, Interac, MiFinity, Flexepin, Neosurf, Pix, Google Pay

Minimum Deposit Amount

€20

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, MuchBetter, eZeeWallet, Interac, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, USD Coin, Ethereum, Tether, Dai, Pix

Minimum Withdrawal Amount

$50

Withdrawal Fees

Withdrawal Limit

EUR 60,000 per month

Currencies

Euros, US dollars, Australian dollars, New Zealand dollars, Canadian dollars, Indian rupees, Brazilian reals

Verification Speed

24-72 hours

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-7 days
Weekend Cashouts Yes
Progressive Jackpot Wins None

Payment Information and Options at WinSpirit Casino

The casino supports various payment methods which are country-specific, including the latest web wallets. It’s also a crypto casino, so your payment options are extended.

The minimum deposit is $20, the maximum deposit is $3000 per payment method, and there are no fees.

If you request a withdrawal, it can take up to 24 hours to check and confirm your request, but this does not include the verification process. You must verify your account with identification documents first. Once your account is verified, you may be able to benefit from even quicker withdrawals.

Unfortunately, we do not have any further payment information.

Game Providers

NetEnt, Games Global, Play'n GO, Endorphina, Relax Gaming, Yggdrasil Gaming, Stakelogic, Gamzix, Authentic Gaming, XPro Gaming, CT Interactive, Nolimit City, Big Time Gaming, Spribe, NetGame, Mascot Gaming, Pragmatic Play, Onlyplay, Elk Studios, Evolution Gaming, Igrosoft, Playson, Hacksaw Gaming, Kalamba Games, Mancala Gaming, Push Gaming, Quickspin, Red Rake Gaming, KA Gaming, BGaming, Spinomenal, Swintt, Nucleus Gaming, Vibra Gaming, Habanero, Avatar UX, Wazdan, Turbo Games, Booming Games, Belatra, Amusnet (Former EGT Interactive), OneTouch Games, Tom Horn Gaming, Betsoft, 1x2Games, Platipus Gaming, VIVO Gaming, Apollo Games, Merkur Gaming, GameArt, 3 Oaks Gaming, Popiplay, Novomatic, TrueLab Games, Rival, Gaming Corps, GameBeat, Thunderkick, Zillion Games, 1spin4win, Amatic Industries, SmartSoft Gaming, Aviatrix, Wizard Games, Betsolutions, Blueprint Gaming

RTP

Not publicly audited

RNG Tested

Yes

Progressive Jackpots

Yes

Game History Feature

Games at WinSpirit Casino

You can enjoy a wide variety of the best online casino games as the casino is home to more than 60 game studios, including some of the most popular names in the industry! You can enjoy the latest new online slots, megaways and bonus buys. If you enjoy chasing a dream, there’s a selection of progressive jackpot slots too.

When you open the games lobby, you can list the game providers in order so you can see which ones are supported in your country and select your favourites. Or you can browse games by all providers or by their game type. If you know what game you want to play, you can type it into the search bar.

It’s not just about the slots here. The casino supports a wide collection of other games, including different variants of table games, and they have a live casino. You can enjoy games from live providers, including Pragmatic Play Live and Evolution Gaming, so you’re in safe hands.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

WinSpirit Casino's Commitment to Responsible Gambling

The casino supports responsible gambling, which we can see when the Responsible Gaming link in the footer of the casino’s website takes us to the dedicated Responsible Gambling Practices page. The casino has also covered some crucial questions about the topic in its FAQs.

The casino instructs players to assess their gambling habits and recognise any problems they might have. WinSpirit advises limiting your spending on each game, taking regular breaks, and asking for help if needed. You can close your account temporarily when you need it, and If you want to terminate your account, you must email the casino.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English

Customer Support at WinSpirit Casino

If you need help and support, you can contact the casino by live chat or email, and both features are available 24/7. When you launch live chat, you will be greeted by the chatbot, which is programmed to answer the casino's most popular questions.

If your question or concern is more complex, you can speak to a live chat agent at any time. We were transferred immediately, and the customer agent responded quickly and professionally.

If you need help outside of live chat, you must email the casino or visit the FAQ section, which covers various topics within the casino.

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Complaints

Read the complaints other players have left for WinSpirit Casino. Learn more about complaints.

Show all complaints

Submit complaint

I recently attempted to withdraw my winnings from WinSpirit Casino but my request was not approved

I recently attempted to withdraw my winnings from WinSpirit Casino, but my request was not approved. Despite following all the required steps and providing the necessary verification documents, the process was delayed without clear communication. Customer support was slow to respond and didn’t offer a satisfactory explanation for the refusal.
This has been a frustrating experience, especially after trusting the platform with my time and money. I would advise others to be cautious when playing here, particularly if you expect fast and reliable withdrawals. I hope they improve their transparency and support for loyal users.
Would you like to make this stronger, more neutral, or include specific dates/details? I can also help you write a complaint or appeal message to their support if you’d like

Resolved

₹25000

600 usd not paid for 2 weeks

I waited for 2 weeks to receive a $600 payout, but their bank transfer system wasn’t working. The support team kept brushing me off, claiming there was a bug and they didn’t know what to do. I ended up closing my account, and now they’re telling me to create a new one because that’s the only way to fix the issue. They practically stole $600 from me. I even recorded a video of the bug and sent it to them. Be cautious with them, because when it comes to withdrawals, they’ll do everything to avoid paying you.

Rejected

$600

Stolen 300 euro withdrawal and blocked account

I signed up with winspirit and deposited 200 euro to bet with. I decided to use this on sport.

The casino added a 200 euro casino bonus. I cancelled this and did not profit from it. Their bonuses are non sticky so did not effect my cash.

My bet won. I requested a withdrawal. The casino then cancelled my withdrawal and closed my account. Obviously this against any terms and EU consumer law.

I never lost my deposit, and my deposit and winnings were never associated with the bonus they gave me (I did not ask for and cancelled).

I would appreciate some mediation here as the casino is not helping me and claim promotion abuse? Which is not accurate.

The amount is 300 euros.

Resolved

VIP status taken away

Hi, I had a Gold VIP status with WS and under the terms and conditions of their new VIP program set up last fall, now you have to spend X number of dollars and made X number of bets by a certain date in order to retain that status.

It says the higher the status, you receive faster payouts, more exclusive benefits from your VIP manager, more access to tournaments, etc. I looked at my status and how much I needed to spend and what amount in bets I needed to surpass in order to keep my Gold status. 6 weeks ago, it looked like mission impossible.

But by the time the date was up (end of March), I had done it, I believe I had to spend $9000 and make 120000 in bets. I even messaged my VIP manager and said "I have good news. I met the requirements and maintained my Gold status." She congratulated me and seemed genuinely happy. Later that night I happened to notice that was status read "regular player" and indicated I was working my way up to bronze status. I couldn't believe my eyes. I knew I had met the requirements, but unfortunately my past betting numbers were gone.

I didn't have the proof in front of me. Support staff said I lost Gold because I didn't met the betting requirement. I knew I did, but even if I didn't, why go back to regular player? Why not go down a step to silver? It made no sense to me. I was very upset. I emailed support, and my VIP manager. It was two days before I received a reply from support saying I lost my Gold VIP status because I didn't make enough bets. I DID spent the required amount of money, rhey assured me. I never did hear from the VIP manager I had for 7 months or more.

All of a sudden a new VIP manager was assigned to me. She said I had bronze status now. She too said I didn't make the required number of bets, but again I knew I did as I had monitored it for months. I watched everyday as I moved up to the requirement and then surpassed it many days before the deadline. I should have taken a screenshot.

The new VIP manager has given me some free spins and two $45 cash bonuses since this happened late last week. She is doing her best to keep me happy and I'm being more than thankful and gracious to her. But I want WS to show me documented proof of all of the bets I made since the new VIP program started. I want them to show me where I didn't make the requirement in bets. And, I want to know why I went back to "regular player" status, but when I became very upset, I was told I was the lowest VIP bronze. To add insult to injury, they moved me down three steps, then told me that I shouldn't worry because I would get back to Gold in no time. No I won't. It cost be about $60,000 to get and maintain Gold. I'm not putting that money back into that casino. I can't afford to even if I wanted to. But I would have happily been a loyal player with the gold status. I've spent about $900 to $1000 in 9 days as a regular player/bronze. I haven't won a dime. If I deposit $50, for instance, and put it at a low bet of .40 cents (that's the bet I notice is most likely to pay out) I haven't won anything worth a withdrawal in my eyes.

Anyway, that's how it is with that casino. It will payout for a few days and go cold for months. There's a definite pattern there. I suppose it's the same at all casinos.Can you help me get the information I need? I'll attached what info I do have access to

Resolved

Complaint Statistics

Resolved 3

Avg. Amount $ 97

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 471 reviews

Top reviews from our players

Jwall88

2 years ago

3/10

There is a decent selection of slots and live games. Also the online chat support is friendly and quick to respond. The verification process is quite quick

Very bad responsible gaming tools, not even a section as you have to search for it under "terms and conditions". No kind of limits. Withdrawal times of up to 72 hours for fully verified accounts, even for crypto payments. The casino is not able to separate cash and bonus balances.

WinSpirit Casino News

Read all news about WinSpirit Casino, check for updates and stay tuned for exclusive bonuses.

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