Hi, I had a Gold VIP status with WS and under the terms and conditions of their new VIP program set up last fall, now you have to spend X number of dollars and made X number of bets by a certain date in order to retain that status.
It says the higher the status, you receive faster payouts, more exclusive benefits from your VIP manager, more access to tournaments, etc. I looked at my status and how much I needed to spend and what amount in bets I needed to surpass in order to keep my Gold status. 6 weeks ago, it looked like mission impossible.
But by the time the date was up (end of March), I had done it, I believe I had to spend $9000 and make 120000 in bets. I even messaged my VIP manager and said "I have good news. I met the requirements and maintained my Gold status." She congratulated me and seemed genuinely happy. Later that night I happened to notice that was status read "regular player" and indicated I was working my way up to bronze status. I couldn't believe my eyes. I knew I had met the requirements, but unfortunately my past betting numbers were gone.
I didn't have the proof in front of me. Support staff said I lost Gold because I didn't met the betting requirement. I knew I did, but even if I didn't, why go back to regular player? Why not go down a step to silver? It made no sense to me. I was very upset. I emailed support, and my VIP manager. It was two days before I received a reply from support saying I lost my Gold VIP status because I didn't make enough bets. I DID spent the required amount of money, rhey assured me. I never did hear from the VIP manager I had for 7 months or more.
All of a sudden a new VIP manager was assigned to me. She said I had bronze status now. She too said I didn't make the required number of bets, but again I knew I did as I had monitored it for months. I watched everyday as I moved up to the requirement and then surpassed it many days before the deadline. I should have taken a screenshot.
The new VIP manager has given me some free spins and two $45 cash bonuses since this happened late last week. She is doing her best to keep me happy and I'm being more than thankful and gracious to her. But I want WS to show me documented proof of all of the bets I made since the new VIP program started. I want them to show me where I didn't make the requirement in bets. And, I want to know why I went back to "regular player" status, but when I became very upset, I was told I was the lowest VIP bronze. To add insult to injury, they moved me down three steps, then told me that I shouldn't worry because I would get back to Gold in no time. No I won't. It cost be about $60,000 to get and maintain Gold. I'm not putting that money back into that casino. I can't afford to even if I wanted to. But I would have happily been a loyal player with the gold status. I've spent about $900 to $1000 in 9 days as a regular player/bronze. I haven't won a dime. If I deposit $50, for instance, and put it at a low bet of .40 cents (that's the bet I notice is most likely to pay out) I haven't won anything worth a withdrawal in my eyes.
Anyway, that's how it is with that casino. It will payout for a few days and go cold for months. There's a definite pattern there. I suppose it's the same at all casinos.Can you help me get the information I need? I'll attached what info I do have access to
