Winnerz Casino

Winnerz failed to close my account despite my addiction request I lost all my savings and request a refund

$5000

On August 1st, 2025, I contacted Winnerz via live chat requesting the immediate and permanent closure of my account due to gambling addiction.
The support agent acknowledged my request and instructed me to send an email to process the closure.

I followed their instructions and sent the email the same day, clearly stating my gambling addiction and requesting immediate closure.
Despite this, no action was taken. I sent several follow-up emails afterwards, but my account remained open, allowing me to continue gambling.

As a result, I have lost all my savings, including money intended for my rent.

This is a serious breach of their duty of care, as they ignored multiple self-exclusion requests and allowed me to deposit and play even after being fully aware of my gambling addiction from day one.

I therefore request:

1. Immediate and permanent closure of my account.

2. Full refund of all deposits made after August 1st, 2025.

I will attach evidence of my live chat conversation, emails, and proof of deposits made after my first closure request.

First won big then account blocked

€1100

Dear Askgamblers Team,

unfortunately I have problems with this casino.

I have won a large amount of 3300€. Then I successfully verified my account and €3000 was paid out.
Now I have been waiting two weeks for my second payout of €300. My account has been blocked and the casino refuses to pay out the amount. Apparently I have won too much.

Please help me to receive my payout.

Best regards
Nodeposit

KYC trouble account suspended and fund confiscated

I deposited funds into my account at Winnerz.com, an online gaming/casino platform. Recently, my account was suddenly suspended without clear notice. When I contacted their support, they claimed my account was closed due to failure to complete the KYC (Know Your Customer) verification process.

They now state that they sent me emails informing me of this and that they requested my crypto wallet address to issue a refund. However, I have never received any email or any request for wallet information from them prior to contacting support myself.

They also claim my balance was deducted but that management will process a refund of my initial deposit. Despite several follow-ups, they only give vague responses and no concrete action or timeline for refunding my money.

I am now concerned this is a scam or fraudulent behavior. I have documented all conversations with their support and can provide screenshots as evidence. I request help retrieving my deposit and reporting this platform for investigation.

Verification and withdraw issues

Winnerz are trying to scam me of my winnings and leave me with a sad experience.

After playing some successful bets I was able to won 30.63 USD, i clicked on withdrawal section to withdraw my won funds for the first time and behold the withdrawal section was disabled, i proceeded to their online support where I was informed that to withdraw I need to submit my documents to activate withdrawal section to my account, I tried to submit my documents via the verification page just as I was informed but sadly, the verification page is also disabled not responding to clicks.

Now I can not submit documents for account verification or be able to withdraw my funds, This is so unlikely and I am afraid that I might lose my money if I should stay low on this crucial issue

Below are screenshots of my conversations with the operator also the disabled section of my account (withdrawal/verification)

I have waited over 2 months for my winnings of £200 to be paid

$30.63

I have waited over 2 months for my winnings of £200 to be paid since August 2023. I have been messaging winnerz casino regularly for updates but constantly been told that my "case" has been escalated to the management team. I have been told this through September and October. Today I asked for their complaints team details and they literally ignored me.
All I want is just my winnings I waited for too long.

Rejected

£200

All my withdrawals were rejected

I made my first 2000€ deposits to this casino 13.5 and have been trying to get first withdrawal out since that. Casino sent after withdrawal mail telling Cash Out Succesfull but money is always sent back to game account.
They never nofify customer that money is not coming but still on casino.
They are now ”working on this case” but I am worried this is only playing time before closing casino.
They take deposits all the time no matter withdrawal is not possible. I have been waiting my 3900€ since Saturday from this ”Instant Withdrawal Casino”.

€3900

Complaint Statistics

Resolved 6

Avg. Amount $ 1,739

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

9.8/10 ● 310 reviews

Top reviews from our players

3tu2lkki

10/10

Winnerz is a fantastic gambling site to go to. You can play a wide plethora of games, that has a multitude of the top casino providers out there, were generally you will have a great online casino experience, with that the design aspect of the casino is a very user-friendly layout, its well optimized and you can easily navigate it and you yourself won't have a hard time. on top of that the gameplay will provide a fluid and smooth experience. both on the mobile app and desktop version if you will, bonuses on the other hand is generous, offers cashback worth 20% and free spins upon registration. I like it so far!

afilho755

10/10

I figured this platform would actually do good for me, well as per usual the promotions and bonuses what gets me excited to play at any online casino. The minimum deposit is at least 20 euro although you will I think more than 300 free spins. and guaranteed eligible cashback bonus. On top of that it has hassle free registrations and quick payouts.

hanna-no-H

10/10

I have enjoyed my experience so far and I have no gripes, the site runs smoothly and all features are well optimized, design wise the site has minimal taste to it but it works well because you can easily navigate all over. The bonuses are easy to claim, and withdrawals and deposits are as quick as I had hoped for. oh and you do not need to create an account for this website. it's a plug n play.

onegalarza

9/10

I love the selection of games that they have, all the classic and new titles are included there, with more than 25 providers and a decent number of payment methods as well. Decent customer support with a live chat option which I feel like it is a good option. My final verdict is that the entire design of the website and visuals are really impressive and easy to navigate.

The lack of a decent offer of classic table games, also the withdrawal fees, and I think you have to pay downpayment or deposits before you can access the live chat and I think that it would actually be a nice start for new players.

Harpasiiii.JU

9/10

Just started playing here few days ago, actually the registration process was quite fast, you do not need to create an account since this casino website is a pay n play type which is really convenient. With transactions winnerz supports bank payments and other modes of transactions VIA crypto currency and even good banking options. And what I love about this site is the safety and licensing methods where you can control the amount of funds you can lose over a given period.

Well like many others, I find the lack of availability not great, no live chat although the support team was kind enough to help through. and one thing that I found odd is processing or withdrawal fees.

JOAQ_A

10/10

The bonuses are doing good for me. I just got my welcome bonus.
Oh btw the registration process was fast to tbh, it's like a plug and play, unlike most online casinos.
But other than that the selection of games is good (although it could be better in the long run) has a high withdrawal limit. And I feel that the CS and overall security of the site was prioritised highly by winnerz, the response time is much faster as I have said.

Nate-lie

10/10

I have always been on the hunt to find the best casino site that not only offers a wide variety of games but also secured payment methods. However, ever since I tried Winnerz, my hunt is over. This site is among my go-to sites for a hassle-free and fun casino gaming experience.

f_kollmann

10/10

The games are worth it, they have a decent selection even though they could add more to the selection. No need for long registrations and they've also have fast transactions and registrations.
The bonuses are worth the advantage and the convenience.

miriam.suppan

10/10

Winnerz is complete with slots and table games from the only providers I follow. Every week feels like I'm winning, especially with the rakeback rewards to soften my penalties from risky bets.

There really isn't much to complain about Winnerz. It's accessible to fewer counries than most but I don't move far from home anyway. Besides that, it's kind of perfect as a mobile casino.

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