Weiss Casino

Weiss Casino - Delayed and limited withdrawal request

$1650

In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.

Weiss Casino - 140 usdt withdrawal is taking too long

$5200

Hello I have been using weiss casino for a time, I’m a verified account but I never did a withdrawal, now I did one 9 days ago for 140 usdt as a bank transfer. The withdrawal is always showed as processing but it’s been 9 days and nothing happens, live support always say me the same “We are making it as fast as possible” but to take 9 days for a 140 dollars withdraw is too much.

Weiss Casino - Delayed crypto payment since February 27th

$140

Hello,

27/02 I decided to join Weiss Casino and made 3 deposits through Ethereum for a total of 2213.09 USDT.

On the said day, I started my ETH withdrawal for a total amount of 3263.09 USDT.

However, since then, my withdrawal has been on the same status: "In Progress". (even though they advertise fast withdrawals)

I went through their KYC and got my identity verified instantly.

Every time I try and talk to the customer support, I get the same automated messages that it's in process and could be delayed due to external factors. However, it's a crypto withdrawal with kyc verification, so I don't understand how it can take this long... (Deposits go through instantly). I can't seem to get any update on an ETA for this,s and seeing other reviews online of people waiting weeks or longer, I'm really worried.

Could you help me with this, please?

Kind regards

Lucas

Weiss Casino - Delayed crypto payment

$3263.09

Hi,

I have requested a withdrawal from Weiss casino 5 days ago. We are talking about crypto withdrawal which usually takes 10-15 minutes or 1 day on other sites, Weiss casino couldn't handle my withdrawal in 5 days.

I have asked the support many time about how is it going with the withdrawal, but all they answe is that it is "processing already". I highly doubt that it it processing, because if a crypto withdrawal is processing that is literally minutes to arrive. I am still able to cancel it, probably this is their trick to scam me to play more.

My account is verified and I played and risked my hard earned honest money. I don't think I deserve to be treated this way.

The amount of money isn't big, we are talking about 800$. Nothing crazy win, I have uploaded 200$ to their site.

< full name removed >

Weiss Casino - Withdrawal Delayed for a Month

$800

Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred

Weiss Casino - Weiss Casino delayed withdrawal 1500 usd

$11805

I have had a withdrawal pending since August 1st. Initially reached out to CS who said it could take up to 10 days to process. Come August 13 (Longer than 10 days), customer support is now giving me the run around saying that it could take up to 14 days.

My account has met the full KYC process and rollovers have been met.

Weiss Casino - 6000 usd withdraw delay

$1500

Hello Askgamblers,

I'm here to try you give me some support to try solve this situation with casino in the most easy way and smooth for all sides...

I creat account, made some deposit and can catch a balance of 6000 usd... With that I made a KYC without any issue reported...

After that make a withdraw (screenshot enclosed) on the same day...

Today I go to chat and say to me is on processing part and to not be worry because can take from 15 min to up 10 business days...

A few moments later I receive a email rejecting my withdraw and to create again 2 withdraws 3000 usd each. I create and in the same hour rejected again.

Because of this delays and without any apparent reason I'm here to try solve this and receive all my money with no more delays...

In case you need more information, please inform me.

With best regards,

Andre

Weiss Casino - Delayed withdrawal still pending

$6000

I have played on this casino and when I decided to withdrawal they said to me we work all days and the withdrawals processing are from 15 min up to 2-3 days, now its my 3rd day since I made the withdrawal and they won't process it to let me cancel it and loose my money again.

Such a bad attitude the casino using against the players.

I want your help to get my withdrawal, and my account is verified by the way by there kyc option.

Weiss Casino - Delayed Payment since 27th

$1200

All that the chat support says is everything is going smoothly and I will receive my withdrawal soon.

I have been trying to make a withdrawal since 24th of sep, now my last attempt to withdraw is still in-progress since 27th, and I thought that would take 15 minutes. it turned out to be days,

I think this needs to be updated and be more clear for players.

I even verified my account way long time ago, as well went through additional verification, and I noticed it is only for 2000 Euro + withdrawals while mine is less than that.

I have even asked them that I want self-exclusion, since at Weiss they don't allow requesting 2 withdrawals at the same time, and I want to protect myself from playing while waiting for my withdrawal since I have balance, and I asked If I will be able to request withdrawals via email, or if there is any way they can help with.

$840

Complaint Statistics

Resolved 11

Avg. Amount $ 2,984

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

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Player rating

9.6/10 ● 841 reviews

Top reviews from our players

Mellip

10/10

Weiss give amazing perk with WEFT token and smooth casino feeling.
WEFT token is great, I get passive income, very nice. Casino is smooth, easy to use, no problems with play. I’m happy here!

Hey, Glad you’re enjoying WEFT and the overall experience on WEISS. WEFT also has a Hold2Earn staking program, where you can place WEFT into Hold and receive a staking yield that can exceed 300% per year If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

Weiss Casino 1 week ago

ByMargarit2

7/10

The casino offers a variety of payment options, including several e-wallets and bank transfer methods. It makes it easy for me to deposit and withdraw without much hassle.

The processing time for withdrawals could be better. I had to wait three days to get my winnings, which is too long, especially when other casinos process withdrawals faster.

Hey, Thank you for the review. We appreciate your feedback. Our team works to keep withdrawals processed as efficiently as possible, and we understand that waiting longer than expected can be frustrating. In many cases, the longer part of the timeline is related to the payment provider’s processing rather than our side. Also, as a small note, we have a crypto deposit option with +10% on the deposit for selected cryptocurrencies. You can find the details in the “Deposit” tab. If you would like us to look into your specific case, please contact our Support Team via Live Chat or email at [email protected], and provide the details they request so we can review it properly. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

FMikelD

10/10

Fantastic game variety and bonuses, but oh, I wish the wagering rules wasn’t so complicated!
I like the games very much at Weiss, and bonuses is good. But, wagering rules is so difficult to understand, sometimes I don’t know how I can withdraw. Please make it easier!

Hey, Thank you for the review. We appreciate your feedback. We understand that wagering rules can feel confusing. If anything is unclear, you’re always welcome to contact our Support, and the team will quickly clarify the wagering requirement that must be completed before withdrawal. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

Shunderlock

8/10

The sports betting section is solid, with great odds and a variety of markets. I’ve found better odds here compared to some other sites, especially on football and tennis. Live betting is also smooth.

the cash-out feature could be improved. Sometimes, the system doesn’t offer a cash-out option even when my bet is in a good position. More flexibility with this would make live betting even better.

Hey, Thank you for the detailed feedback. We’re glad the Sports section works well for you. Regarding cash-out, we understand your point. Availability can depend on the specific event and market conditions, but we agree that more consistency would improve the live experience, and we continue working on feature improvements. If you notice this on specific bets, feel free to contact our Support Team with the bet slip details, and they can check it on our side. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

strongmaan

10/10

At Weiss Casino, I enjoy their daily, weekly, and monthly free spins. The daily spin game lasts less than an hour, and I’ve won some nice prizes and spins from it. On top of that, weekly spins are credited based on my activity throughout the week, and monthly promotions give larger spin rewards.

Hey, Thank you for the review. Great to hear you’re enjoying our daily spin and promotions. Also, feel free to check our tournaments. Higher leaderboard positions can unlock better prizes. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

Piotrak

10/10

I love Weiss Casino’s loyalty program. Earning rewards as I level up is super satisfying, and the cashback offers make me feel appreciated. Plus, the chance to earn WEFT tokens through Hold2Earn adds even more value to my playtime.

Hey, Thank you for the review. Great to hear the loyalty perks and cashback work well for you. Glad you’re also exploring WEFT. You can place WEFT into Hold using our staking feature to grow your token amount over time, with rates that can exceed 300% per year, depending on the option. We also offer Play2Earn, where your activity can generate WEFT automatically, and you can track it in Token and then Analytics. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

Stani

10/10

Weiss Casino has an amazing variety of games. With over thousands of slots, live dealer options, and unique titles like Aviator and LaunchX, I never get bored. Whether I’m in the mood for a slot or a table game, there’s always something new to try.

Hey, Thank you for the feedback. There’s not much to add here, you summed it up perfectly. We’re glad you’re staying with WEISS. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

Sylwias

10/10

Weiss Casino’s Play2Earn feature is a fantastic innovation. Not only do I enjoy the games, but I also earn WEFT tokens as I play, which makes the experience even more rewarding. Staking those tokens through Hold2Earn adds a smart, long-term strategy to my gaming.

Hey, Thank you for the review. We appreciate your feedback, and we’re happy to hear you’re enjoying the WEFT features. Besides using Play2Earn, you can also check our missions and complete tasks while playing. This way, while completing missions by playing slots, you can also earn WEFT through Play2Earn at the same time. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

torski92

10/10

The game selection is diverse, but players should note that not all games offer the best return rates.
Extensive library featuring games from top-tier providers.

Hey, We appreciate your feedback. Our team works to keep a wide and up to date game catalogue from well known providers, and we also offer a Live Casino section with real dealers and a variety of table games. If you ever have any questions about a specific game or feature, our Support Team is always here to help. Best Regards, WEISS Casino Representative

Weiss Casino 6 days ago

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