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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

I really like that so many different providers are available here. I don’t just play popular slots but also discover new games. It adds excitement because there’s always something new to explore.

Hey, Thank you for the review. We appreciate you sharing your feedback. Our team keeps working on expanding the game catalogue and adding new titles, so it’s great to hear you’re enjoying discovering new games on the platform. Best Regards, WEISS Casino Representative

user avatar

This casino has some of the best bonuses on the market. I regularly win here, and the casino always maintains fair gaming conditions. Every day brings more new games, and there are always interesting tournaments. Customer support has helped me in several situations, and I appreciate their quick assistance.

Hey, We appreciate your feedback and your trust in WEISS. It’s great to hear you’ve had a consistently positive experience. Our Support Team is always ready to help whenever you need assistance. Our team continues working on platform improvements and keeping the game catalogue and activities fresh. Best Regards, WEISS Casino Representative

user avatar

Tried my luck at roulette – and it paid off! Got a nice win, withdrawals were fast. Not my first time playing here, and it’s always fair. I recommend it

Hey, Thank you for the review. Congrats on the win, and thank you for sharing your experience. We appreciate your trust and are glad everything went smoothly for you. Also, feel free to check our missions and tournaments, and don’t forget about Daily Spin, which is available every 24 hours. Best Regards, WEISS Casino Representative

user avatar

At first, I was doubtful, but I decided to give it a try. I won $150 and withdrew it without any issues within a few hours. The main thing is to play responsibly. The casino left a good impression!

Hey, Thank you for the review. We’re glad everything was handled smoothly on your side. Also, feel free to check out our Live Casino section with real dealers and a variety of games. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

I've withdrawn money from this casino multiple times, and it’s always hassle-free. The processing time is minimal. No hidden fees, which is great. The best service.

Hey, Thank you for the review. We appreciate your trust and are glad the process has been smooth. Fast and efficient withdrawals are one of our main goals, so it means a lot to hear you noticed that. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

This online casino has excellent customer support. I reached out for help several times and always received quick and helpful responses. This is very important for a good gaming experience.

Hey, We appreciate your feedback. Our Support Team is always ready to help, so feel free to reach out anytime with any questions. We’re available 24/7. Best Regards, WEISS Casino Representative

user avatar

Great casino, excellent bonuses, fast payouts, and many games. Everything you need for a good time. I will definitely play again! Weiss TOP!!!!!!!!!!!

Hey, There’s not much to add here, you summed it up perfectly. Thanks for sharing this with the community, we really appreciate it. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

Pleasantly surprised by the casino’s service. Support responds quickly, and issues are resolved promptly. That’s important for me. Can recommend Weiss.

Hey, We appreciate you sharing this. Our Support Team is always ready to help, and we’re glad the experience met your expectations. Best Regards, WEISS Casino Representative

user avatar

I often receive free spins and bonuses, which nicely boost my balance. The site runs smoothly with no issues. I’ve withdrawn money a few times—everything is fair.

Hey, We’re glad everything has been running smoothly on your side. Thanks for sharing your overall experience with promotions and withdrawals. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

One of the best perks is the tiered system in the loyalty program. As I earn more points, I level up to better rewards. Plus, higher tiers mean faster withdrawals, which is a huge bonus. I’ve even gotten personalized offers based on my playstyle.

Hey, We’re glad you’re enjoying our rewards. Also, besides the loyalty system, we run tournaments where you can collect tokens and move up the leaderboard to unlock prizes, depending on the prize fund. Fast and efficient withdrawals are one of our main goals, and we always aim to keep the process as smooth as possible for all players. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

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