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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

I've been on Weiss for 3 months now. Here are my observations so far. Super fast crypto transactions. A much needed feature imo and a wide variety of games. For my first withdrawal, I experienced some level of delay. But ever since, It's been smooth sailing. Weiss should contemplate adding a lot more promotions for casual players. I think they are currently underserved.

Hey, Thank you for the review and for sharing your observations. We appreciate the balanced feedback. It’s great to hear your experience has been smooth overall, and thank you for the suggestion about more promotions for casual players. We regularly update our promotions, so feel free to keep an eye on the Promotions section for new offers and updates. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

When I signed up, I got a 100% match-up to 100 USDT and 80 free spins with my first deposit. The 45x wagering requirement was fair, and I had 5 days to use it. The second deposit gave me another 100% match up to 1000 USDT and 40 spins. The third and fourth deposits offered 75% and 100% match bonuses, with 80 and 100 spins, respectively.

What I liked most was that there’s no cap on winnings, and the bonuses are for slots only. Overall, a solid start to my gaming!

Hey, Thank you for the detailed review. We appreciate you taking the time to share your experience. Glad the Welcome Bonuses worked well for you and that your start on WEISS has been positive. Also, feel free to check our missions, you can complete tasks and receive additional rewards. If you ever have any questions feel free to contact our Support and the team will quickly clarify it for you. Best Regards, WEISS Casino Representative

user avatar

I've had nothing but good experiences with Weiss. Maybe the games could sometimes load a little faster, but the most important things are at the top level 👍🏻

Hey, Thank you for the review. We appreciate your feedback. Our team is continuously working on performance and stability improvements, and we’re glad the most important parts of the experience meet your expectations. Best Regards, WEISS Casino Representative

user avatar

Many players here talk about a long withdrawal process but I experienced it only when cashed out the first time and had to make a verification which is kinda standard. I tell you more the second cash out was maybe the fastest I’ve experienced.

Negative sides are very minor at this place. The one which bothers me is not being available in some countries when I travel so I have to use other platform.

Hey, We appreciate you sharing this. Verification is a standard step before withdrawals, and we’re glad your experience after that was smooth. If you ever have any questions or need help, our Support Team is always here for you. Best Regards, WEISS Casino Representative

user avatar

Had a blast at this platform. The real kicker here is the fast payouts, especially with crypto literally so smooth. If you're looking for speed and ease, Weiss`s got you covered 👌🏽 Wagering requirements could be easier but it’s not crazy like some other places

Hey, Thank you for the review. We appreciate your feedback. Glad everything has been running smoothly for you. Regarding wagering, requirements depend on the specific promotion, and if you ever need a quick clarification, our Support team is always ready to help. Best Regards, WEISS Casino Representative

user avatar

Great and secure casino. Payouts are guaranteed after verification, with no scams. The fast verification process, was a pleasant surprise. A huge selection of games from tons of providers. They also offer promo codes that can give you free spins. The live chat support is super friendly and available 24/7

Hey, Thank you for the review. We truly appreciate your trust. Our team takes security seriously, and we’re glad your experience with verification and support has been positive. If you ever have any questions, feel free to reach out anytime. Best Regards, WEISS Casino Representative

user avatar

I am pleased to share my positive experience with Weiss online casino. The platform's user-friendly design and efficient withdrawal process were particularly impressive. The customer support team provided timely and helpful assistance.

Hey, Thank you for the review. We appreciate your feedback and are glad the overall experience met your expectations. Our Support Team is always ready to help whenever you need assistance. Best Regards, WEISS Casino Representative

user avatar

Lovely casino! The amazing staff helped me to withdraw money smoothly and fast.
High chance of winning and getting your money faster than in other casinos (personally, I had the fastest withdrawals at Vayss). Highly recommend giving it a try

Hey, Thank you for the review. We appreciate your kind words. Fast and efficient withdrawals are one of our main goals, and our Support Team is always ready to help whenever you need assistance. Best Regards, WEISS Casino Representative

user avatar

They advertise that you can set a deposit limit if you write to them. Because they care about responsible gambling. But there you just get an answer that they haven't developed that function yet. Unfortunately ended up spending way too much money. Just got my account blocked as there was no help.

Hey, We’re sorry to hear this was your experience. If you have blocked your account, we respect that decision and the restriction will remain in place. We also understand your concerns regarding deposit limits, and we will take this feedback into account as we continue improving responsible gambling tools and user experience. Best Regards, WEISS Casino Representative

user avatar

The VIP program here is incredible; I’ve received so many rewards since joining! The graphics are amazing, and the live dealer games make it feel like I’m at a real casino

Hey, Thank you for the review. We appreciate your feedback. We’re glad you’re enjoying the VIP perks and the Live Casino experience. Also, feel free to join our tournaments, where you can compete for additional prizes. Best Regards, WEISS Casino Representative

user avatar

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