Vox Casino

1700 EUR withdrawal delayed

zł9,220

On 19 August 2026, I submitted a bank transfer withdrawal request for €1,700 at Vox Casino.

My account is fully verified and the withdrawal was accepted by the casino system. However, the payment has remained pending and unpaid since 19 August 2026.

On 4 September 2026, I contacted Vox Casino live chat regarding the delay.

VIP support representative named Mark informed me that I must cancel my existing €1,700 withdrawal and submit multiple new withdrawal requests of €100 each.

I asked the casino to explain which payment provider imposes this €100 restriction, which exact clause of the Terms and Conditions establishes such a limit, and why the casino system accepted my original €1,700 withdrawal if it supposedly cannot be processed.

The casino did not identify the payment provider or provide a specific contractual clause.

The representative also confirmed that the processing period for withdrawals is calculated from the most recently submitted withdrawal request. Therefore, cancelling my original request and submitting new €100 requests would restart the waiting period

For this reason, I refused to cancel my original withdrawal.

After I refused, the representative stated that my existing withdrawal request would not be accepted for processing and would not be processed unless I followed their instructions

I repeatedly asked whether this meant that Vox Casino was formally refusing to process my existing €1,700 withdrawal unless I cancelled it. Instead of answering this question directly, the representative stated that all necessary information had already been provided.

I am not refusing to cooperate with Vox Casino. My account is verified, the original withdrawal was accepted by their system, and I am simply requesting payment of the €1,700 withdrawal submitted on 19 August 2026.

I ask AskGamblers to assist in obtaining payment of my original €1,700 withdrawal and to ask Vox Casino to explain:

why my original withdrawal cannot be processed;
what payment provider allegedly imposes the €100 restriction;
what exact term or rule supports this restriction;
why my €1,700 withdrawal was accepted on 19 August 2026 if this restriction existed;
why I am being required to cancel a valid existing withdrawal and restart the withdrawal process.

I have not cancelled my original withdrawal and I do not consent to its cancellation.

I can provide screenshots showing my verified account status, the €1,700 withdrawal dated 19 August 2026, and the full live chat conversation in which Vox Casino instructed me to cancel the withdrawal and later stated that it would otherwise not be processed.

I also want to emphasize that I did not use any bonus, promotional funds, free spins, cashback, or other bonus-related offer in connection with these funds. The disputed EUR 1,700 withdrawal concerns my real-money balance only. Therefore, there are no bonus wagering requirements or bonus terms that could justify delaying, restricting, cancelling, or splitting my withdrawal.

Intentional delay in payments

€1,700

Hello AskGamblers Team,

I am submitting a complaint regarding Vox Casino due to a delayed withdrawal and the casino's persistent attempts to force me into accepting installment payouts.

Here are the full details and timeline of the issue:

August 8, 2026: I won 13,990 PLN playing with my own deposited funds (no bonus funds involved) and requested a total withdrawal of this amount.

August 11, 2026: My KYC account verification was successfully completed and approved.

August 12, 2026: I contacted live chat support to check on the status of my funds. The support agent informed me that processing takes a maximum of 14 days, though payments are often processed much faster.

August 13, 2026: I received an email from the casino offering/suggesting to split my withdrawal into small daily/weekly installments of 500 PLN each. I immediately rejected this proposal on live chat, stating that I insist on receiving my full payout in a single transfer rather than dozens of 500 PLN installments. The agent ignored my objection and attempted to persuade me to accept the installments. When I refused, the agent stated that in this case, I would have to wait up to 14 days from my successful KYC verification date (August 11).

Later on August 13, 2026: I submitted an official statement via email and live chat reiterating my refusal to split the payout. (I have not received any reply to my email to this day). On the live chat, however, the agent assured me that my request was acknowledged, the withdrawal would not be canceled or split into installments, and the funds would be credited according to their Terms & Conditions no later than August 25, 2026, at 14:07.

August 24, 2026: I contacted support to confirm that the transfer would be executed on schedule without delays. The agent again tried to pressure me into accepting the 500 PLN installments. After I refused once more, the agent confirmed that the absolute maximum deadline was August 25, 2026, at 14:07, and assured me there would be no delays. However, later in the same conversation, the agent changed their statement and admitted they could no longer guarantee the payment on time, advising me to contact chat again if the funds did not arrive.

August 25, 2026 (after 14:07): Since the deadline passed and no money was sent, I contacted live chat as instructed. I was simply asked to be patient and told that the case was escalated to the financial department, which could take "a few hours," after which the agent closed the chat.

Later on August 25, 2026: I contacted them again, stating that I would be filing an official complaint with AskGamblers. The support agent merely responded with an automated template reply, once again urging me to comply with the financial department's procedures (accepting the 500 PLN installment plan).

Attachments & Evidence:
I have attached a file containing screenshots of all my conversations with live chat support from the respective days, confirmation of my successful KYC verification, and transaction receipts/screenshots showing my original deposit and withdrawal requests.

It is completely clear that the casino is intentionally stalling the payment process and using high-pressure tactics to force me to accept an unreasonable payment schedule of 500 PLN per installment for a 13,990 PLN withdrawal.

I kindly request AskGamblers intervention to help me obtain my full winning payout of 13,990 PLN without forced installment division.

Thank you for your assistance.

Sincerely,
Bartosz

Withdrawal of PLN 20600 delayed despite completed KYC verification

zł13,990

I am requesting AskGamblers' assistance regarding a delayed withdrawal from Vox Casino.

On 08 July 2026, I requested a withdrawal of PLN 20,600 by bank transfer.

After submitting the withdrawal request, Vox Casino requested KYC verification. I immediately provided all requested documents and fully cooperated throughout the verification process.

On 17 July 2026, I received confirmation that my account had been successfully verified.

Despite this, my withdrawal has remained in "Under Review / Checking Transaction" status and has still not been processed.

Since then I have contacted Live Chat many times to obtain information about my withdrawal.

During these conversations I received several different explanations:

my account had been successfully verified;

my case had been forwarded to the Finance Department;

my withdrawal had been escalated because of my VIP status;

later I was informed that KYC verification and the current checking procedure are two separate processes;

support also informed me that there is no time limit for this checking procedure;

later they stated that my account was still undergoing verification, despite previously confirming that verification had already been completed.

When I asked what exactly was being checked, why it was necessary, and when it would end, I did not receive any specific explanation or estimated completion date.

I also sent a formal email to the Finance Department requesting:

the current status of my withdrawal;

the exact reason for the delay;

the expected completion date.

I have not received any response.

The withdrawal request is still pending.

I have fully cooperated with the casino at every stage. I submitted all requested documents immediately and no additional documents have been requested since my KYC was approved.

At the moment:

Withdrawal requested: 08 July 2026

Amount: PLN 20,600

KYC successfully completed.

Withdrawal still pending.

No additional documents requested.

No estimated completion date provided.

No explanation of what is currently being reviewed.

My email to the Finance Department remains unanswered.

I respectfully request AskGamblers to contact Vox Casino and assist in resolving this matter.

I kindly ask Vox Casino to either:

process my withdrawal without further delay,

provide a clear written explanation of the exact reason why my funds continue to be withheld and when the review will be completed.

Thank you for your assistance.

Evidence attached

Withdrawal request showing:

Amount: PLN 20,600

Request date: 08 July 2026

Current status: Under Review / Checking Transaction

Screenshot confirming that my account was successfully verified (KYC completed).

Live Chat screenshots confirming that:

KYC and the current checking procedure are described as separate processes;

withdrawals are suspended during the checking procedure;

support cannot provide any completion date.

Live Chat screenshots showing contradictory information, including statements that my account was already verified and later that it was still undergoing verification.

Screenshot of my formal email sent to the Finance Department requesting an explanation and update regarding my withdrawal.

Rejected

zł20,600

Withheld 4000 EUR for 4 months

I won 4000 EUR and requested withdrawal 4 months ago.

Since then Vox Casino has kept asking for the same documents every week and then ignores me.

Live chat blocks me when I ask about payment.

My account is fully verified and I have sent all KYC documents multiple times.

They refuse to pay and delay on purpose.

I have screenshots of all conversations and withdrawal requests.

Please help me get my money. This is not fair.Vox Casino stole 4000 EUR from me.

DO NOT DEPOSIT HERE! This is not a casino, this is a scam.

Withdrawal of 4000 EUR delayed since June 20 2026

I submitted a withdrawal request for 4000 EUR back on June 20th. After no progress for 2 1/2 weeks, on July 9 I reached out to customer service asking for an update on my payout and was informed that the payout was still under review and that I would need to wait. I have already provided all documents that were previously requested for verification and completed the verification procedure.

Since it's now been over a month since my payout was requested, I'd like to please ask for assistance from AskGamblers in order to resolve the issue and facilitate my withdrawal.

VoxCasino - Withdrawal of 6 874 PLN delayed since 16 June 2026

€4,000

Casino.

On June 16, 2026, I requested a withdrawal of 6,874 PLN via bank transfer.

After requesting the withdrawal, the casino asked me to complete KYC verification. I submitted all requested documents and my account is now fully verified.

Despite this, my withdrawal has remained in "In Verification" status since June 16, 2026. It has never been approved or processed.
I have contacted the casino several times by email, but I have not received any response. The live chat on the website is also unavailable.

I have been waiting for more than three weeks and I kindly ask AskGamblers to help resolve this issue and assist me in receiving my legitimate withdrawal.

Withdrawal Delayed Due to Unclear Verification Process

zł6,874

I submitted a withdrawal request, but the casino has delayed the payment due to an additional verification process. I have already provided all requested documents and fully cooperated with the verification procedure.

The casino keeps giving generic responses and refuses to provide a clear explanation of what is being verified or how long the process will take. My withdrawal remains suspended without a specific timeframe.

I believe this delay is unfair and I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my withdrawal is processed as soon as possible.

I have attached screenshots of my communication with the casino as supporting evidence.

kr10,000

Vox Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $2,224

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Vox Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players

Player Rating

9.7/10 ● 24 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the fast payouts and the wide selection of games available at Vox Casino. Many also highlight the excellent customer service, noting quick responses and helpful support when needed.

Players express frustration with the long waiting times for withdrawals, especially for larger amounts. Additionally, some mention the limited availability of no-deposit bonuses and the perceived difficulty in winning larger sums.

Top Reviews From Our Players

AlexGor88 • 3 weeks ago

10/10

Title: My experiences with VOX Casino (Spoiler: Absolutely positively surprised!) I wanted to briefly share my opinion on the VOX Online Casino because I am really impressed. I was initially very skeptical and signed up with moderate expectations. But what can I say? I was completely proven wrong. I love playing games like Midnight Hunt, Bonsai Gold 2, or Sun of Egypt 1 to 5 there. My absolute favorite is definitely the new Tales of Fire! The crazy thing is: Even with my quite small budget, I was able to achieve surprisingly large wins in these games! Of course, it doesn't always go perfectly, and you can't always keep the winnings completely – that's part of gaming. But it has worked out damn often, much more often than I ever thought it would. Two points that stood out to me extremely positively besides the winnings: 1. Lightning-fast payout: No long waiting, no weeks of holding on. The money was super quick in my account. 2. Support: I had a quick question about the terms, and the support responded immediately. No annoying bot, just real help. For me, currently one of the best addresses out there. Has anyone else spun at VOX and had similar experiences with the slots?

I really can't stand this: Of course, casinos have to ensure that they can continue to exist with player bonuses, and of course, it's about money. I understand all of that! But now and then, the implementation, especially with larger chances to win a few euros more (with smaller deposits), could be a little smaller. After a deposit bonus, for example, that I received for 20 or 30 €, I won a measly 600 € in the bonus game. I have to say I was still relatively new to the online casino business... And I didn't know that there is a maximum limit in this case of 120 €. I struggled for two days and nights to keep as much as possible while wagering, I educated myself, read through, and worked on RTP, etc. When suddenly the message came: 120 € was credited to your account. In the middle of my game five lions 2 megaways, I was informed that I suddenly had no more money in my account. I must say as a newcomer, when you work for two days to turn 600€ into an additional 800€ and then only receive 120 €, it's quite an interesting feeling.

tygrysspam • 3 weeks ago

9/10

Vox is an exciting casino with fast payouts. A lot of different games to choose from, great promotions, and everyone will find something for themselves. Daily new bonuses are awesome.

Marekksc • 3 weeks ago

10/10

I recommend the casino, nice graphics, fast payouts, and a lot of bonuses. Customer service is top-notch, they always respond quickly and try to help solve problems.

I have been playing at this casino for a long time, and so far I haven't noticed any downsides, which is why I really recommend this casino to everyone, register and you will definitely win something.

Mar271988 • 4 weeks ago

8/10

My experiences with Vox Casino are very good. The app is clear and easy to use, and the selection of games is really large. I also like the variety of promotions and bonuses. So far, using the casino has been convenient for me and has been without major problems. The games run smoothly, and the app itself is intuitive. Overall, I am satisfied with using Vox Casino and can positively evaluate my experience.

As for the things I don't like, there are very few no-deposit bonuses; you could say that there are practically none at all; usually, when you want to receive some reward, you have to pay for it.

Abi233 • 1 month ago

10/10

I really like this casino, it has a lot of games and many deposit bonuses. Sometimes there are also some no deposit bonuses. The site does not lag. Nice loyalty program. I recommend.

MzSuko • 1 month ago

dejnarowiczdamian • 1 month ago

9/10

I think this casino is very well.
VOX have a lot of slots good looking site and even more bonuses.
Minimum deposit amount is small and time of withdraw is always short.
I can easily recommend this casino.

I like this casino because there are many game providers, very nice graphics and many nice bonuses, withdrawals do not take too long and the minimum deposit amount is low

10/10

Fast payouts and a large selection of games.

Dziki4891 • 1 month ago

deejaymaster3 • 1 month ago

10/10

I like it.
A highly recommended casino.
Top-notch service—they reply almost instantly and offer helpful advice.
Hassle-free and fast withdrawals.
A wide range of bonuses for individual players.
They have very interesting games; you can really win some nice money.

Basically, there are no downsides, except that if you withdraw to a bank account, the operator doesn't rush—since there’s a set timeframe for the transfer—though the approval process on Vox's end is very fast.

doominikoos • 1 month ago

10/10

Very positive experience with Vox Casino. The service is clear and easy to use, and the selection of games is really large. Everything works smoothly, and I rate the customer service very well — responses are quick and specific. The clear website and efficient payment processing are also a plus. Based on my experiences, definitely a place worth noting.

The biggest problem is the very long waiting time for withdrawals. When using a casino, I expect withdrawals to be processed efficiently, but here you have to be very patient. Using the service itself is fine, but such a long wait for your own money definitely affects my overall impression. I hope that in the future the withdrawal process will be improved.