Vox Casino

On 19 August 2026, I submitted a bank transfer withdrawal request for €1,700 at Vox Casino.

My account is fully verified and the withdrawal was accepted by the casino system. However, the payment has remained pending and unpaid since 19 August 2026.

On 4 September 2026, I contacted Vox Casino live chat regarding the delay.

VIP support representative named Mark informed me that I must cancel my existing €1,700 withdrawal and submit multiple new withdrawal requests of €100 each.

I asked the casino to explain which payment provider imposes this €100 restriction, which exact clause of the Terms and Conditions establishes such a limit, and why the casino system accepted my original €1,700 withdrawal if it supposedly cannot be processed.

The casino did not identify the payment provider or provide a specific contractual clause.

The representative also confirmed that the processing period for withdrawals is calculated from the most recently submitted withdrawal request. Therefore, cancelling my original request and submitting new €100 requests would restart the waiting period

For this reason, I refused to cancel my original withdrawal.

After I refused, the representative stated that my existing withdrawal request would not be accepted for processing and would not be processed unless I followed their instructions

I repeatedly asked whether this meant that Vox Casino was formally refusing to process my existing €1,700 withdrawal unless I cancelled it. Instead of answering this question directly, the representative stated that all necessary information had already been provided.

I am not refusing to cooperate with Vox Casino. My account is verified, the original withdrawal was accepted by their system, and I am simply requesting payment of the €1,700 withdrawal submitted on 19 August 2026.

I ask AskGamblers to assist in obtaining payment of my original €1,700 withdrawal and to ask Vox Casino to explain:

• why my original withdrawal cannot be processed;
• what payment provider allegedly imposes the €100 restriction;
• what exact term or rule supports this restriction;
• why my €1,700 withdrawal was accepted on 19 August 2026 if this restriction existed;
• why I am being required to cancel a valid existing withdrawal and restart the withdrawal process.

I have not cancelled my original withdrawal and I do not consent to its cancellation.

I can provide screenshots showing my verified account status, the €1,700 withdrawal dated 19 August 2026, and the full live chat conversation in which Vox Casino instructed me to cancel the withdrawal and later stated that it would otherwise not be processed.

I also want to emphasize that I did not use any bonus, promotional funds, free spins, cashback, or other bonus-related offer in connection with these funds. The disputed EUR 1,700 withdrawal concerns my real-money balance only. Therefore, there are no bonus wagering requirements or bonus terms that could justify delaying, restricting, cancelling, or splitting my withdrawal.

I am requesting AskGamblers' assistance regarding a delayed withdrawal from Vox Casino.

On 08 July 2026, I requested a withdrawal of PLN 20,600 by bank transfer.

After submitting the withdrawal request, Vox Casino requested KYC verification. I immediately provided all requested documents and fully cooperated throughout the verification process.

On 17 July 2026, I received confirmation that my account had been successfully verified.

Despite this, my withdrawal has remained in "Under Review / Checking Transaction" status and has still not been processed.

Since then I have contacted Live Chat many times to obtain information about my withdrawal.

During these conversations I received several different explanations:

my account had been successfully verified;

my case had been forwarded to the Finance Department;

my withdrawal had been escalated because of my VIP status;

later I was informed that KYC verification and the current checking procedure are two separate processes;

support also informed me that there is no time limit for this checking procedure;

later they stated that my account was still undergoing verification, despite previously confirming that verification had already been completed.

When I asked what exactly was being checked, why it was necessary, and when it would end, I did not receive any specific explanation or estimated completion date.

I also sent a formal email to the Finance Department requesting:

the current status of my withdrawal;

the exact reason for the delay;

the expected completion date.

I have not received any response.

The withdrawal request is still pending.

I have fully cooperated with the casino at every stage. I submitted all requested documents immediately and no additional documents have been requested since my KYC was approved.

At the moment:

Withdrawal requested: 08 July 2026

Amount: PLN 20,600

KYC successfully completed.

Withdrawal still pending.

No additional documents requested.

No estimated completion date provided.

No explanation of what is currently being reviewed.

My email to the Finance Department remains unanswered.

I respectfully request AskGamblers to contact Vox Casino and assist in resolving this matter.

I kindly ask Vox Casino to either:

process my withdrawal without further delay,

or

provide a clear written explanation of the exact reason why my funds continue to be withheld and when the review will be completed.

Thank you for your assistance.

Evidence attached

Withdrawal request showing:

Amount: PLN 20,600

Request date: 08 July 2026

Current status: Under Review / Checking Transaction

Screenshot confirming that my account was successfully verified (KYC completed).

Live Chat screenshots confirming that:

KYC and the current checking procedure are described as separate processes;

withdrawals are suspended during the checking procedure;

support cannot provide any completion date.

Live Chat screenshots showing contradictory information, including statements that my account was already verified and later that it was still undergoing verification.

Screenshot of my formal email sent to the Finance Department requesting an explanation and update regarding my withdrawal.

I won 4000 EUR and requested withdrawal 4 months ago.

Since then Vox Casino has kept asking for the same documents every week and then ignores me.

Live chat blocks me when I ask about payment.

My account is fully verified and I have sent all KYC documents multiple times.

They refuse to pay and delay on purpose.

I have screenshots of all conversations and withdrawal requests.

Please help me get my money. This is not fair.Vox Casino stole 4000 EUR from me.

DO NOT DEPOSIT HERE! This is not a casino, this is a scam.