Complaint #6 Vox Casino

VoxCasino - Withdrawal of 6 874 PLN delayed since 16 June 2026

By Tomasz L.

3 weeks ago

Casino.

On June 16, 2026, I requested a withdrawal of 6,874 PLN via bank transfer.

After requesting the withdrawal, the casino asked me to complete KYC verification. I submitted all requested documents and my account is now fully verified.

Despite this, my withdrawal has remained in "In Verification" status since June 16, 2026. It has never been approved or processed.
I have contacted the casino several times by email, but I have not received any response. The live chat on the website is also unavailable.

I have been waiting for more than three weeks and I kindly ask AskGamblers to help resolve this issue and assist me in receiving my legitimate withdrawal.

Disputed Casino Vox Casino

Reason Delayed payment

Amount zł6874

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the disputed amount, as a subject of this complaint, has been received, and therefore, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

tomekck91

• Poland

2 weeks ago

Dear Vox Casino,

Thank you for processing my withdrawal. I confirm that I have received the funds.

However, I would like to ask what caused such a long delay. My withdrawal remained under verification for several weeks, despite my account being verified. I would appreciate an explanation, as I would like to know whether this was a one-time technical issue or whether similar delays may occur with future withdrawals.

Thank you.

Vox Casino

• Representative

3 weeks ago

Dear Customer,

We are pleased to inform you that your withdrawal has been successfully processed.

We sincerely apologize for the extended verification process and the technical difficulties we encountered. Fortunately, these issues have now been successfully resolved.

If you are satisfied with the resolution of your case, we would greatly appreciate it if you could leave us a high rating. Your feedback means a lot to us and helps us continue providing the best possible service.

Thank you for your patience and understanding. We wish you a wonderful day!

tomekck91

• Poland

3 weeks ago

Dear AskGamblers,

Thank you for your assistance.

I confirm that there have been no updates from Vox Casino. My withdrawal is still pending and has not been processed.

I appreciate your help and I will wait for the casino's response.