Vegasino Casino

Hello

I won around 43.000 NOK on february 27. I proceeded to make 3 withdrawals of 5000 NOK each as is the limit.

About 3-4 weeks later, I got told to verify my account. I uploaded ID and proof of address, aswell as a selfie with ID and their casino website in the background. All approved. Then they asked me for proof of payment and account ownership, where I uploaded the transaction details from my crypto exchange, aswell as a screenshot of my entire account/profile page from the verification section on the crypto exchange.

The proof of payment got approved, but they wanted a screenshot of my wallet number on the crypto exchange.

I asked them what they meant by wallet number and got told this:" By wallet account number, we mean the unique ID or address of your wallet (for example your wallet ID, account number, or registered email/username linked to the wallet, depending on the provider).

I kindly explained to them that my crypto exchange (Bitfinex) does not use a traditional account number, but that they use the email address as the account identifier. As mentioned previously here the customer service told me that the registered email would work as the wallet account number.

On the screenshot I provided for verification you can clearly see my full name, my address, phone number and the email address. I explained this to the customer service as well as sent the customer service an email on april 7 explaining the issue. Then I sent a following up email on april 12, april 18, and april 25 asking for an update on the case. All emails remain unanswered. I've contacted the customer service on live chat on two different occasions asking for an update and a reply to my email, where they have just answered that my case is in queue with the relevant department to be fixed.

Now it's been 24 days and it's unacceptable to wait any longer for this minor issue to be fixed. All documents asked for have been provided to them, and they have no reason to further prolong this case.

I kindly ask for your help in getting this issue fixed.

Hi I am facing a gambling issue and I informed the casino. After multiple attempts, I closed my account after losing 20-30k on 12 of feb 2026 and they opened my account on 30 march without my consent and made me lose another 4k by sending me emails about bonuses. I have all the proofs happy to submit more if required. Please look into this and I request a refund of 4500 nzd which I lost after my account was closed. Thank you.

Hello,

Simple issue. My withdrawals have been pending for two weeks now. Customer service won't and can't help. I haven't used any bonuses and they don't require me to do KYC. Please help. I have around €1500 stuck there. How is something like this even possible? Are they trying to rob my money? I really need your help.

My account was put under review after requesting a withdrawal of 369 euros and since then I've been sending emails to the casino, as I cannot enter the account, but they have failed to respond. Finally, on 3rd of february they asked me for kyc which I sent, but the same, still no update on the verification and withdrawal of my funds, which has been going for a while as my account was closed mid-january probably, so around a month or even longer. I will attach the latest email in which I sent the documents.

Cant get my withdrawal of $800 processed,

Chat keeping giving misleading information.

They tell me its in last stages of processing for 5 days. I believe they are waiting for me to cancel the withdrawal.

Cant seem to get a clear response. Did not use a bonus only play with real funds. My withdrawal was submitted on the twenty fith of January.

I requested a withdrawal of €500 on 22 January 2026 via bank transfer to Revolut.

My total winnings on the account are approximately €3,000, and I have only requested one withdrawal so far, starting with a partial amount to test the payment process.

The withdrawal has remained under “Under review” for several days with no progress or clear explanation.

My original deposits were made using Apple Pay. Before requesting the withdrawal, I specifically confirmed with casino support that withdrawing via bank transfer to Revolut was possible and approved. The operators explicitly confirmed that this payment method was acceptable.

The casino support has provided inconsistent and vague responses. Initially, they claimed the delay was caused by my bank. After I contacted Revolut and received official confirmation that no transfer has been initiated or is pending on their side, the casino changed their explanation to internal processing delays and high transaction volume.

I repeatedly requested concrete proof that the withdrawal was processed, such as a transaction reference number, sending date, or confirmation of transfer. The casino has failed to provide any such evidence.

Regarding verification, I explicitly asked whether any documents or KYC verification were required to proceed with the withdrawal. The support team stated that no verification is currently needed and that they would contact me if anything became necessary. To this day, no verification has been requested.

My deposits were accepted instantly without any issues.

Despite multiple escalations to the financial department promised by live chat agents, there has been no progress on my withdrawal.

I believe the casino is deliberately delaying the payment without transparency or a valid justification.

I am requesting AskGamblers’ assistance to help resolve this issue and ensure my withdrawal is processed or proper proof of payment is provided.