Vegasino Casino Complaints

I am filing a formal complaint against Vegasino Casino for withholding my winnings of 170,000 HUF since Sunday, September 27 (Transaction ID: 1105914526). My player account is fully verified (KYC completed), and the casino has far exceeded its official 3-business-day processing limit. Over the past few days, their live chat support has been constantly delaying and misleading me. First, an agent claimed the money was already sent to the payment provider, but later another agent contradicted this and admitted it is still being processed internally by the finance team. This is a clear stalling tactic. I demand the immediate approval and release of my legitimate funds.

Hello Vegasino team / AskGamblers team,

I am filing a formal complaint against Vegasino Casino (vegasino-9034.com).

1. first withdrawal: 28.000 ft, withdraw to card, 28/09/2026 17:09:31, id: 5eecc83f-b4b1-45d8-9ef5-5e888d038fbf. Status: rejected 3 times without reason; now stuck at "ellenorzes alatt / under verification".

2. Second withdrawal: ID 909307d3 (USDT BEP20). Pending for 3 days, also under verification.

3. Own money + wagering done: this was my own deposited money, not bonus money. I have completed the 1x wagering requirement. So there is no bonus abuse.

4. No KYC possible: the casino never requested KYC; there is no upload section in my account. i have valid documents (id card + address card + nav proof) ready but nowhere to upload.

5. No support: email and live chat do not answer for days.

Request: please approve and process both withdrawals (28.000 ft + USDT BEP20 withdrawal 909307d3) immediately, or send me a KYC link and verify within 24h.

I made a withdrawal from Vegasino for $500 on 22/07/26.

I made contact with support to check if I needed to verify my account to make sure there were no hold-ups with the withdrawal; they advised that no further information was required and that my withdrawal was being processed.

It is now the 28/07/26 and my withdrawal is still under review. I have contacted support, who says that my withdrawal will be processed soon and apologised for the delay. They also say they cannot tell me how long it will take to process, as it is with the finance department. After reminding them of their stated processing times, there has still been no resolution. And I began getting the same response on repeat.

Hi,

I made a withdrawal on the 22nd of June, and it has not been processed yet.

I have contacted customer support several times and was informed that the withdrawal was being handled. However, the status remains unchanged and still shows as “under review”.

It has been 12 days now, whereas the stated withdrawal time is 3 days.

My account is fully verified, and I have made a withdrawal on this website before.

Hello,

I made 3 withdrawals of 500euro each, but all of them are already 16, 17 and 18 days in queue. I already had 3 successful payments before. My account is verified. On messages I sent in telegram bot, I always got an answer, I’ll look and escalate, but nothing changes. Is it possible to look at this through here? Kind regards

Hello

I won around 43.000 NOK on february 27. I proceeded to make 3 withdrawals of 5000 NOK each as is the limit.

About 3-4 weeks later, I got told to verify my account. I uploaded ID and proof of address, aswell as a selfie with ID and their casino website in the background. All approved. Then they asked me for proof of payment and account ownership, where I uploaded the transaction details from my crypto exchange, aswell as a screenshot of my entire account/profile page from the verification section on the crypto exchange.

The proof of payment got approved, but they wanted a screenshot of my wallet number on the crypto exchange.

I asked them what they meant by wallet number and got told this:" By wallet account number, we mean the unique ID or address of your wallet (for example your wallet ID, account number, or registered email/username linked to the wallet, depending on the provider).

I kindly explained to them that my crypto exchange (Bitfinex) does not use a traditional account number, but that they use the email address as the account identifier. As mentioned previously here the customer service told me that the registered email would work as the wallet account number.

On the screenshot I provided for verification you can clearly see my full name, my address, phone number and the email address. I explained this to the customer service as well as sent the customer service an email on april 7 explaining the issue. Then I sent a following up email on april 12, april 18, and april 25 asking for an update on the case. All emails remain unanswered. I've contacted the customer service on live chat on two different occasions asking for an update and a reply to my email, where they have just answered that my case is in queue with the relevant department to be fixed.

Now it's been 24 days and it's unacceptable to wait any longer for this minor issue to be fixed. All documents asked for have been provided to them, and they have no reason to further prolong this case.

I kindly ask for your help in getting this issue fixed.

Hi I am facing a gambling issue and I informed the casino. After multiple attempts, I closed my account after losing 20-30k on 12 of feb 2026 and they opened my account on 30 march without my consent and made me lose another 4k by sending me emails about bonuses. I have all the proofs happy to submit more if required. Please look into this and I request a refund of 4500 nzd which I lost after my account was closed. Thank you.

Hello,

Simple issue. My withdrawals have been pending for two weeks now. Customer service won't and can't help. I haven't used any bonuses and they don't require me to do KYC. Please help. I have around €1500 stuck there. How is something like this even possible? Are they trying to rob my money? I really need your help.

My account was put under review after requesting a withdrawal of 369 euros and since then I've been sending emails to the casino, as I cannot enter the account, but they have failed to respond. Finally, on 3rd of february they asked me for kyc which I sent, but the same, still no update on the verification and withdrawal of my funds, which has been going for a while as my account was closed mid-january probably, so around a month or even longer. I will attach the latest email in which I sent the documents.

Cant get my withdrawal of $800 processed,

Chat keeping giving misleading information.

They tell me its in last stages of processing for 5 days. I believe they are waiting for me to cancel the withdrawal.

Cant seem to get a clear response. Did not use a bonus only play with real funds. My withdrawal was submitted on the twenty fith of January.

I requested a withdrawal of €500 on 22 January 2026 via bank transfer to Revolut.

My total winnings on the account are approximately €3,000, and I have only requested one withdrawal so far, starting with a partial amount to test the payment process.

The withdrawal has remained under “Under review” for several days with no progress or clear explanation.

My original deposits were made using Apple Pay. Before requesting the withdrawal, I specifically confirmed with casino support that withdrawing via bank transfer to Revolut was possible and approved. The operators explicitly confirmed that this payment method was acceptable.

The casino support has provided inconsistent and vague responses. Initially, they claimed the delay was caused by my bank. After I contacted Revolut and received official confirmation that no transfer has been initiated or is pending on their side, the casino changed their explanation to internal processing delays and high transaction volume.

I repeatedly requested concrete proof that the withdrawal was processed, such as a transaction reference number, sending date, or confirmation of transfer. The casino has failed to provide any such evidence.

Regarding verification, I explicitly asked whether any documents or KYC verification were required to proceed with the withdrawal. The support team stated that no verification is currently needed and that they would contact me if anything became necessary. To this day, no verification has been requested.

My deposits were accepted instantly without any issues.

Despite multiple escalations to the financial department promised by live chat agents, there has been no progress on my withdrawal.

I believe the casino is deliberately delaying the payment without transparency or a valid justification.

I am requesting AskGamblers’ assistance to help resolve this issue and ensure my withdrawal is processed or proper proof of payment is provided.

Hello ASKGAMBLERS,

On July 24th of this year, I made a deposit of $240.00 CAD via Interac and won an amount of $4165.00

You can only withdraw 700 per day at a maximum of 3 pending withdrawals.

My Withdrawals were submitted starting on the 25th of July. I have enclosed screenshots of this. I have already been paid before by Vegasino within a week, but now we are nearing a month, which is worrisome. Chat has continued to say they are busy and will process this as soon as possible, but that was 3 weeks ago. 8 days or so ago, I tried to e-mail them but got more or less the same answer. Extremely polite in their responses, but repetitive and without any show of confidence since they could have at least processed 1 of my 3 withdrawals.

I have also enclosed screenshots of the e-mail I sent/received and another with proof that they have paid before, so I don't know why now is any different.

I hope this complaint starts the process of payments, as it will take a really long time to withdraw the winnings with all the delays and withdrawal restrictions.

I made a deposit. Clean deposit. It took a day for the deposit to arrive at the casino due to a system fault. So I lost the 110% bonus that was available.

After a day, the deposit arrived, and the system activated another bonus without asking. I immediately canceled the bonus, without touching any of my balance.

Then they required me to wager once my balance to be able to withdraw. I did that, and I ended up with +750€ profit. Total 900.

I asked for withdrawals, and today, without further notice, I was informed that my account is permanently closed, and I have never received the money.

I can also attach the chat transcript I had with the support agent.

I repeat, I didn't do one spin while they auto-activated my bonus. I canceled it, and since they required to 1x wager I wagered it.

So they just stole 900 euros.

Dear Sir/Madam

I'm contacting your services because I'm having trouble getting a response from VEGASINO.

I have made several deposits on the casino website. I won several bets. The win/loss balance is unfavorable to the casino.

Following the last win 1396.00€, I made a bet of 96.00€ (sports) and made a release of 500.00€ (because the site limits to 500.00€ / days). When I wanted to know the result of my last bet of 96.00€ (sports), I realized that access to the site was impossible.

In fact, a message told me “the account is being verified”.

I then contacted customer service by chat, which informed me that the blocking was due to a wrong identifier. We reset the account. Despite this, access remains impossible. After several more chat exchanges with an advisor, I learn that the account has been suspended for administrative reasons. However, I haven't received any information (e-mail). I still sent my identity card and proof of address.

In the meantime, I did receive an e-mail from the support department informing me that the account had been permanently deleted by the administration. This reply did not explain why.

The problem is that I don't know the outcome of my last bet. In addition, it's impossible for me to log in and withdraw my money. And I have no response from customer service or complaints.

The agents I speak to by chat are not authorized to enter withdrawals and keep suggesting that I write to the email address. (email to which I receive no reply).

You will find the original emails and translations each time.

Thank you in advance,

< name removed >