Vegasino Casino

Cant get my withdrawal of $800 processed,

Chat keeping giving misleading information.

They tell me its in last stages of processing for 5 days. I believe they are waiting for me to cancel the withdrawal.

Cant seem to get a clear response. Did not use a bonus only play with real funds. My withdrawal was submitted on the twenty fith of January.

I requested a withdrawal of €500 on 22 January 2026 via bank transfer to Revolut.

My total winnings on the account are approximately €3,000, and I have only requested one withdrawal so far, starting with a partial amount to test the payment process.

The withdrawal has remained under “Under review” for several days with no progress or clear explanation.

My original deposits were made using Apple Pay. Before requesting the withdrawal, I specifically confirmed with casino support that withdrawing via bank transfer to Revolut was possible and approved. The operators explicitly confirmed that this payment method was acceptable.

The casino support has provided inconsistent and vague responses. Initially, they claimed the delay was caused by my bank. After I contacted Revolut and received official confirmation that no transfer has been initiated or is pending on their side, the casino changed their explanation to internal processing delays and high transaction volume.

I repeatedly requested concrete proof that the withdrawal was processed, such as a transaction reference number, sending date, or confirmation of transfer. The casino has failed to provide any such evidence.

Regarding verification, I explicitly asked whether any documents or KYC verification were required to proceed with the withdrawal. The support team stated that no verification is currently needed and that they would contact me if anything became necessary. To this day, no verification has been requested.

My deposits were accepted instantly without any issues.

Despite multiple escalations to the financial department promised by live chat agents, there has been no progress on my withdrawal.

I believe the casino is deliberately delaying the payment without transparency or a valid justification.

I am requesting AskGamblers’ assistance to help resolve this issue and ensure my withdrawal is processed or proper proof of payment is provided.

Hello ASKGAMBLERS,

On July 24th of this year, I made a deposit of $240.00 CAD via Interac and won an amount of $4165.00

You can only withdraw 700 per day at a maximum of 3 pending withdrawals.

My Withdrawals were submitted starting on the 25th of July. I have enclosed screenshots of this. I have already been paid before by Vegasino within a week, but now we are nearing a month, which is worrisome. Chat has continued to say they are busy and will process this as soon as possible, but that was 3 weeks ago. 8 days or so ago, I tried to e-mail them but got more or less the same answer. Extremely polite in their responses, but repetitive and without any show of confidence since they could have at least processed 1 of my 3 withdrawals.

I have also enclosed screenshots of the e-mail I sent/received and another with proof that they have paid before, so I don't know why now is any different.

I hope this complaint starts the process of payments, as it will take a really long time to withdraw the winnings with all the delays and withdrawal restrictions.

I made a deposit. Clean deposit. It took a day for the deposit to arrive at the casino due to a system fault. So I lost the 110% bonus that was available.

After a day, the deposit arrived, and the system activated another bonus without asking. I immediately canceled the bonus, without touching any of my balance.

Then they required me to wager once my balance to be able to withdraw. I did that, and I ended up with +750€ profit. Total 900.

I asked for withdrawals, and today, without further notice, I was informed that my account is permanently closed, and I have never received the money.

I can also attach the chat transcript I had with the support agent.

I repeat, I didn't do one spin while they auto-activated my bonus. I canceled it, and since they required to 1x wager I wagered it.

So they just stole 900 euros.

Dear Sir/Madam

I'm contacting your services because I'm having trouble getting a response from VEGASINO.

I have made several deposits on the casino website. I won several bets. The win/loss balance is unfavorable to the casino.

Following the last win 1396.00€, I made a bet of 96.00€ (sports) and made a release of 500.00€ (because the site limits to 500.00€ / days). When I wanted to know the result of my last bet of 96.00€ (sports), I realized that access to the site was impossible.

In fact, a message told me “the account is being verified”.

I then contacted customer service by chat, which informed me that the blocking was due to a wrong identifier. We reset the account. Despite this, access remains impossible. After several more chat exchanges with an advisor, I learn that the account has been suspended for administrative reasons. However, I haven't received any information (e-mail). I still sent my identity card and proof of address.

In the meantime, I did receive an e-mail from the support department informing me that the account had been permanently deleted by the administration. This reply did not explain why.

The problem is that I don't know the outcome of my last bet. In addition, it's impossible for me to log in and withdraw my money. And I have no response from customer service or complaints.

The agents I speak to by chat are not authorized to enter withdrawals and keep suggesting that I write to the email address. (email to which I receive no reply).

You will find the original emails and translations each time.

Thank you in advance,

< name removed >

Good morning,

I played without a bonus at this casino.

I won 1450 euros and requested three withdrawals at the beginning of December 2024. Never paid.

I contacted the chat and sent around ten emails. I always get the answer that it's coming soon with all kinds of excuses.

At the beginning of January 2025, I requested withdrawals by bank transfer on the advice of the chat. It's January 20, 2025, and I'm still waiting for my winnings....

Maybe you help me. I sent a screenshot to your email address and I have all the emails sent to support.

Thanks for your help.