Complaint #44 Vegasino Casino

Delayed payment

By Brigitta K.

2 days ago

I am filing a formal complaint against Vegasino Casino for withholding my winnings of 170,000 HUF since Sunday, September 27 (Transaction ID: 1105914526). My player account is fully verified (KYC completed), and the casino has far exceeded its official 3-business-day processing limit. Over the past few days, their live chat support has been constantly delaying and misleading me. First, an agent claimed the money was already sent to the payment provider, but later another agent contradicted this and admitted it is still being processed internally by the finance team. This is a clear stalling tactic. I demand the immediate approval and release of my legitimate funds.

Disputed Casino Vegasino Casino

Reason Delayed payment

Amount Ft170000

Discussion

28 hours left for Vegasino Casino to respond.

AskGamblers

• Support Team

20 hours ago

Dear Vegasino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegasino Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $2,333

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

Vegasino Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 16 out of 18 complaints in this category have been resolved.

This operator's average complaint duration is 12 days, while the average duration across all operators is 8 days.

Complaint Status

28h left

Ft170,000

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Vegasino Casino Complaints

See all complaints for this casino

Does not pay

Hello Vegasino team / AskGamblers team,

I am filing a formal complaint against Vegasino Casino (vegasino-9034.com).

1. first withdrawal: 28.000 ft, withdraw to card, 28/09/2026 17:09:31, id: 5eecc83f-b4b1-45d8-9ef5-5e888d038fbf. Status: rejected 3 times without reason; now stuck at "ellenorzes alatt / under verification".

2. Second withdrawal: ID 909307d3 (USDT BEP20). Pending for 3 days, also under verification.

3. Own money + wagering done: this was my own deposited money, not bonus money. I have completed the 1x wagering requirement. So there is no bonus abuse.

4. No KYC possible: the casino never requested KYC; there is no upload section in my account. i have valid documents (id card + address card + nav proof) ready but nowhere to upload.

5. No support: email and live chat do not answer for days.

Request: please approve and process both withdrawals (28.000 ft + USDT BEP20 withdrawal 909307d3) immediately, or send me a KYC link and verify within 24h.

82h left

Ft28,000

Withdrawal declined with no clear reason provided

I am a player from New Zealand seeking assistance regarding a NZ$13,000 withdrawal from Vegasino.

I submitted a withdrawal request for my winnings, however the withdrawal was cancelled and the funds were returned to my casino balance. Customer support advised that the payment provider declined the transaction but has been unable to provide the specific reason.

I have contacted live chat several times requesting an explanation. I asked whether the issue was related to my bank account, my account verification, my bank, or a technical issue. Despite this, I have only received generic responses stating that they cannot disclose the payment provider’s error for security reasons.

Most recently, support informed me that:

* My case has been escalated to the Finance Team.
* I should not submit another withdrawal request.
* My withdrawal is currently being investigated.
* I will be contacted by email or account message with any updates.

At this stage, my NZ$13,000 remains in my casino account and I have not been given a timeframe for payment or a clear explanation for why the original withdrawal was declined.

I have attempted to resolve this matter directly with Vegasino before lodging this complaint and I have retained screenshots of all correspondence.

I respectfully request AskGamblers’ assistance in:

1. Facilitating the payment of my NZ$13,000 withdrawal.
2. Obtaining a clear explanation for why the withdrawal was declined.
3. Receiving a reasonable timeframe for the withdrawal to be processed.

Thank you for your assistance.

Unresolved

$13,000

Delayed withdrawal processing

I made a withdrawal from Vegasino for $500 on 22/07/26.

I made contact with support to check if I needed to verify my account to make sure there were no hold-ups with the withdrawal; they advised that no further information was required and that my withdrawal was being processed.

It is now the 28/07/26 and my withdrawal is still under review. I have contacted support, who says that my withdrawal will be processed soon and apologised for the delay. They also say they cannot tell me how long it will take to process, as it is with the finance department. After reminding them of their stated processing times, there has still been no resolution. And I began getting the same response on repeat.

Resolved

$500

Withdrawal not being processed after 12 days

Hi,

I made a withdrawal on the 22nd of June, and it has not been processed yet.

I have contacted customer support several times and was informed that the withdrawal was being handled. However, the status remains unchanged and still shows as “under review”.

It has been 12 days now, whereas the stated withdrawal time is 3 days.

My account is fully verified, and I have made a withdrawal on this website before.

Rejected

I requested a withdrawal of approximately 401 EUR on June 21st

I requested a withdrawal of approximately 401 EUR on June 21st. The stated processing time was 3 business days, but this timeframe has now passed.

I have contacted customer support several times and was informed that the withdrawal was being handled. However, the status remains unchanged and still shows as “under review”.

I have also not received any information about missing documents or any additional requirements from my side. I am currently waiting for an update and a resolution, as the withdrawal process has taken longer than expected.

Unresolved

€401

Payment overdue

Hello,
I made 3 withdrawals of 500euro each, but all of them are already 1 week in queue. I already had 3 successful payments before. My account is verified. On messages I sent in telegram bot, I always got an answer, I’ll look and escalate, but nothing changes. Is it possible to look at this through here? Kind regards

Resolved

€1,500

Payment delay Vegasino

Complaint:

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the stated timeframe.

I requested a withdrawal on 25/05/2026 and the company’s policy clearly states processing takes 1–3 business days. On 04/06/2026, the withdrawal is still not approved or paid out, and there has been no update or change in status.

This delay exceeds their advertised processing time and goes against their stated terms and conditions.

I am requesting that this issue be reviewed and addressed, and that the withdrawal be processed immediately or give me a clear explanation for the delay.

Resolved

€200

Payment overdue

Hello,

I made 3 withdrawals of 500euro each, but all of them are already 16, 17 and 18 days in queue. I already had 3 successful payments before. My account is verified. On messages I sent in telegram bot, I always got an answer, I’ll look and escalate, but nothing changes. Is it possible to look at this through here? Kind regards

Resolved

€1,500

Withdrawal being delayed with multiple contradicting reasons given by support

Complaint:

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the stated timeframe.

I requested a withdrawal on Monday at 10:48 a.m., and the company’s policy clearly states processing takes 1–3 business days. As of Friday at 9:28 a.m., the withdrawal is still not approved or paid out, and there has been no update or change in status.

This delay exceeds their advertised processing time and goes against their stated terms and conditions. I have also received no communication explaining the reason for the hold-up.

I am requesting that this issue be reviewed and addressed, and that the withdrawal be processed immediately or a clear explanation be provided for the delay.

Resolved

Vegasino delaying verification after providing all documents

Hello

I won around 43.000 NOK on february 27. I proceeded to make 3 withdrawals of 5000 NOK each as is the limit.

About 3-4 weeks later, I got told to verify my account. I uploaded ID and proof of address, aswell as a selfie with ID and their casino website in the background. All approved. Then they asked me for proof of payment and account ownership, where I uploaded the transaction details from my crypto exchange, aswell as a screenshot of my entire account/profile page from the verification section on the crypto exchange.

The proof of payment got approved, but they wanted a screenshot of my wallet number on the crypto exchange.

I asked them what they meant by wallet number and got told this:" By wallet account number, we mean the unique ID or address of your wallet (for example your wallet ID, account number, or registered email/username linked to the wallet, depending on the provider).

I kindly explained to them that my crypto exchange (Bitfinex) does not use a traditional account number, but that they use the email address as the account identifier. As mentioned previously here the customer service told me that the registered email would work as the wallet account number.

On the screenshot I provided for verification you can clearly see my full name, my address, phone number and the email address. I explained this to the customer service as well as sent the customer service an email on april 7 explaining the issue. Then I sent a following up email on april 12, april 18, and april 25 asking for an update on the case. All emails remain unanswered. I've contacted the customer service on live chat on two different occasions asking for an update and a reply to my email, where they have just answered that my case is in queue with the relevant department to be fixed.

Now it's been 24 days and it's unacceptable to wait any longer for this minor issue to be fixed. All documents asked for have been provided to them, and they have no reason to further prolong this case.

I kindly ask for your help in getting this issue fixed.

Resolved

kr43,000