As a brand new casino just launched in the fall of 2009, Vanguard Casino has rapidly grown in popularity, especially with US players. It's a casino with a heavy focus on Customer Service, with support always available to players at all hours of the day, and amazing promotions that have proven to attract new players and keep them coming back to play. But of course, it's really the game variety that has got players talking, with Rival Gaming's unique games that all players just can't wait to try out!
Customer Support
The Customer Support options at Vanguard Casino include all of the usual options - phone, email and live chat are all available 24/7 and offer superior Customer Service, but they go the extra mile by also providing an FAQ document for the enterprising and independent player who wants to try to find the answers to their questions on their own. The FAQ document provides answers to pretty much anything you would want to know. It addresses initial questions that players might have about the download and installation process and potential technical issues that might be encountered. It also explains complete information about all of the promotions, their wagering requirements and other associated terms and conditions; addresses questions that might come up regarding the game variety; explains banking options including the process for deposit and withdrawal, and more.
Of course, if players would rather have on-one-one Customer Support instead of using the FAQ to address their questions and concerns, the fastest way is to use the Live Chat, or there are toll-free phone numbers and query specific email addresses.
Software
Anyone who plays at online casinos on a regular basis have without a doubt heard about Rival Gaming Software by now. It offers a safe and secure gaming experience for its players, with realistic graphic, and to top it all off has a unique game variety with exclusive games that have transformed Slot games as we've come to know them.
Most Rival Gaming Casinos are available by download only, and that is the case with Vanguard Casino as well. The download process is, however, quite fast since an initial package of games is installed along with the casino software. Additional games are downloaded in the background after the software has been launched.
Games
All of Rival Gaming's offerings are available at Vanguard Casino and there is a fantastic variety. The i-slots are the best part of the experience since the combine elements of video games, bonus slots and typical slot play to give players an even more complete gaming experience. Table games and speciality games are also available along with a selection of classic slots games and video poker.
Vanguard Casino has a special feature on their site, allowing players to preview the games before they even sign up and download. There are screenshots for all of the games, as well as descriptive information to help introduce players to what's offered.
Vanguards casino using games from rival, and you can expect same software like at any other rival casino, because i never see any difference at all rival casinos i played, all casinos have the same good and quality full software.
I played at vanguards casino few times, and at first i am of course take no deposit bonus from vanguards casino, it was 20$. I am always take no deposit bonus if possible, because i can get some playtime even without deposit my own money, and moreover if i win from my no deposit bonus, i really did not need to deposit in this casino, and can use my money to play in some another casino. My no deposit bonus i played at scary rich 2 i-slot, and unfortunately it was not long lasting, since i am betting high in order to get fast increment of my balance.
After few days passed i was able to get 100% bonus in this casino, i never heard anything bad about this casino before, and decide that it is safe to make 40$ deposit in this casino, if i win casino will pay me, i was sure in this.First slot that i decide to play was spy game, i have a feeling that this game should be hot for me today, but my feeling cheat me hard, and after losing 30$ on this slot without even hitting feature i decide not risk and did not wait for feature, so i just leave this slot. Last slot that i played with this deposit was as the reels turns part one , i had small balance but betting high, and like in most cases this does not give me anything good, and i lost.
I rate this casino with 6 stars, because from my deposits i was not able to test payouts, and also did not test customer support.