Complaint #320
V.Vegas Casino
Deposit not credited and refund indefinitely delayed
I deposited 125.83 USDC to v.Vegas on the Ethereum network on September 26. For the purposes of this complaint, the amount in dispute is approximately $125.83, using a 1:1 USDC/USD exchange rate.
I made an error when making the deposit: on the casino website, I had selected USDT on the Ethereum network, but mistakenly sent USDC instead.
Immediately after realizing my mistake, I contacted v.Vegas through live chat. I explained the situation and asked for assistance. The agents refused to escalate the matter because of an arbitrary 96-hour waiting period. I understood from the outset that the deposit would not be automatically credited because I had sent USDC instead of USDT, and that the funds would require manual intervention. I have experienced a similar situation with another casino previously, where an incorrectly sent cryptocurrency deposit was manually credited.
Despite this, the v.Vegas agents insisted that I had to wait 96 hours and would not escalate the matter.
The 96 hours subsequently passed and nothing had happened. Only then did v.Vegas agree to investigate the matter and request the information necessary to locate the funds. I provided the transaction hash, screenshots of my wallet, and both the sending and receiving addresses.
The transaction was successfully completed and the funds were sent to the casino's wallet. I originally wanted v.Vegas to simply credit the funds to my playing account. Instead, after investigating the matter, v.Vegas decided that they would issue a refund. They then requested my cryptocurrency address so that they could send the refund, and I provided it.
I am now receiving contradictory and completely unsatisfactory explanations from support.
Some agents are telling me that the refund has no timeframe whatsoever and that it depends on the "workload of specialists." Another agent has told me that they are waiting for a provider to "locate" my deposit.
This is absurd. The transaction has already been identified and I have provided the transaction hash, wallet screenshots, and the sending and receiving addresses. Furthermore, v.Vegas has already decided that the resolution will be a refund rather than crediting the funds to my playing account.
I have been waiting for a resolution since September 25. I have fully cooperated with every request from the casino and provided all of the information required to identify the transaction.
I need clear answers from v.Vegas as to what is actually happening with my funds and, most importantly, a clear timeframe for when the 125.83 USDC will be refunded.
I do not accept an indefinite timeframe based on the "workload of specialists." If a third-party provider is involved, v.Vegas should clearly explain what remains to be done and why this is taking so long. The blockchain transaction itself can be sent within minutes once the refund is authorized.
I originally asked for the funds to be credited to my playing account. It was v.Vegas that chose to resolve the matter by issuing a refund. Having made that decision, they should now process the refund without further unnecessary delay.
I am attaching screenshots of my correspondence with v.Vegas to document the sequence of events, the information I provided, and the contradictory explanations I have received from their support agents.
I am asking AskGamblers to assist in obtaining a clear answer and a definite timeframe for resolution, and I expect v.Vegas to process the refund of 125.83 USDC without further delay.
I made an error when making the deposit: on the casino website, I had selected USDT on the Ethereum network, but mistakenly sent USDC instead.
Immediately after realizing my mistake, I contacted v.Vegas through live chat. I explained the situation and asked for assistance. The agents refused to escalate the matter because of an arbitrary 96-hour waiting period. I understood from the outset that the deposit would not be automatically credited because I had sent USDC instead of USDT, and that the funds would require manual intervention. I have experienced a similar situation with another casino previously, where an incorrectly sent cryptocurrency deposit was manually credited.
Despite this, the v.Vegas agents insisted that I had to wait 96 hours and would not escalate the matter.
The 96 hours subsequently passed and nothing had happened. Only then did v.Vegas agree to investigate the matter and request the information necessary to locate the funds. I provided the transaction hash, screenshots of my wallet, and both the sending and receiving addresses.
The transaction was successfully completed and the funds were sent to the casino's wallet. I originally wanted v.Vegas to simply credit the funds to my playing account. Instead, after investigating the matter, v.Vegas decided that they would issue a refund. They then requested my cryptocurrency address so that they could send the refund, and I provided it.
I am now receiving contradictory and completely unsatisfactory explanations from support.
Some agents are telling me that the refund has no timeframe whatsoever and that it depends on the "workload of specialists." Another agent has told me that they are waiting for a provider to "locate" my deposit.
This is absurd. The transaction has already been identified and I have provided the transaction hash, wallet screenshots, and the sending and receiving addresses. Furthermore, v.Vegas has already decided that the resolution will be a refund rather than crediting the funds to my playing account.
I have been waiting for a resolution since September 25. I have fully cooperated with every request from the casino and provided all of the information required to identify the transaction.
I need clear answers from v.Vegas as to what is actually happening with my funds and, most importantly, a clear timeframe for when the 125.83 USDC will be refunded.
I do not accept an indefinite timeframe based on the "workload of specialists." If a third-party provider is involved, v.Vegas should clearly explain what remains to be done and why this is taking so long. The blockchain transaction itself can be sent within minutes once the refund is authorized.
I originally asked for the funds to be credited to my playing account. It was v.Vegas that chose to resolve the matter by issuing a refund. Having made that decision, they should now process the refund without further unnecessary delay.
I am attaching screenshots of my correspondence with v.Vegas to document the sequence of events, the information I provided, and the contradictory explanations I have received from their support agents.
I am asking AskGamblers to assist in obtaining a clear answer and a definite timeframe for resolution, and I expect v.Vegas to process the refund of 125.83 USDC without further delay.
V.Vegas Casino Complaint Stats
Resolved
82 / 83
Avg. Amount
$1,993
Avg. Complaint Duration
6 days
Avg. Response Time
1 day
V.Vegas Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 64 out of 64 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.
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