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Players express frustration with the withdrawal limits and delays after winning, particularly with high amounts. While customer support is polite, they are perceived as not very helpful regarding withdrawal issues.
Top Reviews From Our Players
- Nice game selection
- Nice welcome bonus and other good offers
- Helpful support
- Loyality program for the returning players
- Liked interface and easy navigation
Selection of games is not bad at all. A lot of popular games and not bad choice of game providers.Easy enough to navigate. Nothing else to add as the rest is negative experience
Pathetic returns. No possibility of setting gambling or deposit limits limits yourself. Spent quite a lot of time and lost a lot of money. Should have known better when seen below 8 score. Overall, would not recommend.
Dear @MARYLILY Thank you for your review. Please let me respond to your comments above: Firstly we are an operator (not the game-producer) and we cannot control the payout of the slot-games. This is a chance of luck, basically. Secondly, the responsible Gambling options are in place, the following options are available within the Player's Profile: - Activity Limit - Loss Limit - Deposit Limit - Wager Limit - and an option to Take a Break from gambling. Even though the above limits are not required by the Licensor, we do understand and respect the Responsible Gambling terms. Once again, on behalf of VulkanVegas team, we are very sorry you had a bad experience playing at VulkanVegas casino. We will do our very best to become better. Best regards, Alexander
This casino offers lot's of games, especially from providers Amatic, Pragmaticplay, and EGT which I like. I have also good experience with support which informed me that my date of birth is different than provided in documents. With the support we figured out this typo and my account has been successfully approved.
Important point is also for me that I have not had any issue with a withdrawal yet
I didn't find a possibility to set gambling limits as well as deposit limits etc. I believe it's something which could be an improvement for better rating.
Very nice clean design, transparent, easy to navigate. There are plenty of game providers, including some of the most popular. Continuous deposit bonuses are available on the site.
Customer service is very slow and cumbersome. The time window for the payout is not as much as shown on this page. The KYC process was fast, but before I received my payment, I wrote twice more to send my IDs to the identification process. In vain I wrote that it had already happened. So the customer service and things are very confusing. The bonuses have a maximum withdraw limit, which I think is not very beneficial. This is my opinion and my experience.
I strongly encourage everyone to play vulkanvegas, the site is great to use, easy and friendly contact with customer service, quick payouts and a very large selection of games, I recommend everyone playing vulkan vegas, no one will regret it, with a clear conscience gives 8 stars, best regards have a nice game
in my opinion it is hard to point out the disadvantages of the vulkan casino, I have not met with something that went wrong in my mind, so I have no reason to share a negative opinion on this! at vulkanvegas, everything in the best order, no objections in my case, best regards and have fun playing vulkanvegas
Hello! I would like to share my good impressions about this casino! 1. I really liked the operational work of the support service, the operators quickly connect and respond. 2. Simple and intuitive site interface. 3. I liked the fact that many different games are provided from several suppliers. 4. good bonus policy. The conclusion is, this is probably one of the best casino sites, which does not slow down anything and loads pages well.
There is a small minus, of course, I would like for the money to be withdrawn within a couple of hours, but you have to wait one day, but for that, the money reaches within 48 hours and this is important!!
One of the first casinos I've ever played in.
- Nice game selection
- Liked the site design
- Everything was easy to understand and running smooth
- Didn't have any problems with my cash outs
The only thing I don't like is that the promotions for the site stopped for me, that's the only reason why I don't play there anymore.
Also not really a fan of their Loyalty Program.
Plays well and the games ar good. No problems getting paid. The design of this site is terrible. I only registered due to AG reccomendation but it is horrible to play and look at.
Not so long ago I registered at the Vulcan Vegas casino. Simple and intuitive interface. Currently pleased with the work of this site. Here are the games of well-known and popular game manufacturers and it is easy to find a game to your liking. By the way, the casino has round-the-clock support and you can always clarify the information that interests you
Minus for me, this casino is missing to my taste and will continue to visit this interface with pleasure. The only thing I can not say for withdrawing money, but I am sure there will be no problems with it. Good luck !!!!
Great casino with huge portfolio of games from a lot of providers. Great non sticky bonuses and really fast payments. My last withdraw was proceed during 40 minutes, it was shock for me after experiencies with some other casinos.
I maybe miss more BTG ( especially Holy Diver and Final Countdown ) games and deposit in EUR is charge in USD, so you lost some % of deposit money.
I highly recommend this casino!
Big winnings!
The best online casino!
Fast deposits
Fast withdrawals
Fast contact
No problem, the administration helps in everythings
I have no bad opinion about this casino.
No problem fast deposits and withdrawals.
As for me, an internet casino with no minuses
That's why I can not write anything wrong
Hello, I'm a vulkan player. I love to be on this site. There are good games and nice service is a lot of promotion for me this site is great.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very good casino. The verification was completed in 5 minutes and the withdraw was 3 minutes later. They did not get any obstruction with verification like some casinos when you win. Communication is good and fast.
I like: - quick withdraw up to 500 € (next day)
- good selection of providers (for me especialy Gamomat)
- good communication
- still some bonus from 25 x wager
I recommend this casino. There are a few new casinos that behave honestly
When you enter withdraw, money still in the current balance until the money is sent to You. Problems with Amatic - ERROR mesages (maybe only for M). No set limits in menu bar
Very famous and not bad casino at all. I like to play here. Fast payouts, great providers, a lot of games and tempting bonuses. I like it.
Can't say anything bad right now. Deposited 50 Euros and won 170 (220). When I wanted to cash out the system informed me about the 3x wager thing and that they would take 10% and what I have to wager left. Pretty fair I would say. Also many, many games. Still waiting for my withdrawal tho.
Nothing until now. The Chat support was also pretty nice
Players appreciate the large selection of games and the variety of bonuses and promotions available. The customer service is noted for being helpful and responsive, contributing to a smooth gaming experience.