TrustDice Casino

Did not respect my 1 month self exclusion

€1300

Dear whom may concern.

I am writing this complaint as the casino did not respect my decision to keep my account closed for 1month on the 3/4/25. I asked them for it to be self excluded and account not been able to be open for 1month.

On the 11/4/25 I decided try to log in and somehow managed to deposit over 600usd.

On live support they told that it would they put a note on my account that it couldn’t be opened and still didn’t respect there own words.

I demand a full refund of my deposit made on the 11/4/25 as my account should have been closed.

Further more I have been asking them for all correspondence between us to show to askgamblers however they keep messing me around and live chat tell me to go to email and email tells me to go to live chat and neither of them are providing me with it.

Account been closed and funds taken after following casino's advise

Have had my account closed and £1800 taken claiming I have multiple accounts. In section 3.2 it says you can open a new account if the original account is closed. I did this followed terms and conditions by emailing them and asking for original account to be closed. I have all emails ect of them telling me to close my original account to open a new one. I have done this and now i am not getting replied to. This is not acceptable behavior from such a good reviews casino.

Casino failed to protect gambling addict after informing them about gambling problem

I had already lost 906$ at TrustDice casino and on 23. May I inform them by email that I was a gambling addict, and that I had lost 906$ which came from loans I could not afford to lose, and ask for a possible refund? They replied to the email where I did write back again with my account username. This confirms that they have seen and processed my initial emails informing that I am a gambling addict and that I had lost more than I could afford.

On 26. July I fell back into gambling, and I deposited everything I got and lost 524 USDT, which the casino should not have been allowing since I already did inform them about my gambling addiction and I had lost funds I could not afford previously.

I did write an email to them about the above matter, but I have not received any response to this matter, other than they have received my email, however my account is still open and active in their casino and I can login I can see.

I have attached screenshots of the deposit, the email I informed the casino about my addiction and that they responded to, and the email correspondence made on 9. August where I inform the casino about this complaint, and another screenshot showing my reply to them in the email, so you have all the correspondence I have had with the casino.

TrustDice Casino- Trustdice confiscate winning

$524

07.03 I registred and Trustdice.win casino. I claimed welcome bonus offer and made deposit 0.0226 btc. Started play and after all wager was complete I made withdraw about 0.22 btc. After 1-2 hours I received email that I need to pass kyc, and send follow documents: 1. id or passport(sent passport) 2. address confirmation in paper version (sent utility bill which I received in paper version, and pdf file like bank statement). 3. selfie with id, today date and nickname in trustdice.win(sent). After that today at night I played and won little amount more. Trying to withdraw all balance I got message that daily limit is 5000 usd and limit is 0.22xxxx, and made what was possible(you can see it on screen). Then after about one hour withdrawal status changed to CONFISCATED. I asked in chat for reason, agent answered that I need to wait few minutes, after 5 minutes he said "a bit". And after five minutes more my account was closed without reasonable explanation. So all money is locked or confiscated there. I ask you to review this situation and help me to withdraw my money from this casino. Thanks

Gleam.io campaign welcome bonus not honored

I participated in a gleam.io campaign that trustdice offered on twitter around Dec 3rd 2022. Upon completion I was supposed to be awarded a $25 welcome bonus within 48 hours. Upon completion of the campaign I created an account to make sure I would receive my bonus. I then waited patiently for a day past the given 48 hours and no bonus, following this I chatted with support about 1x daily to enquire about the bonus and was told it was delayed and would be issued soon. Finally 6 days later I received the email to claim my bonus, upon clicking the link for the bonus it attempted to take me to account creation. well since I had made my account 6 days prior upon campaign entry [and might I add the was no documentation to guide me otherwise] it flagged me for multiple accounts and wouldn't honor my bonus.

Since then I have had several long arguments/conversations with their support chat to no avail. It got to the point of me asking to speak to a supervisor and either getting stonewalled or ignored very rudely by staff. The most the would offer was to contact [email protected] regarding the issue, which I have 3 times with zero response or acknowledgement and to date bonus has not been honored. proof of campaign completion, chats with support, and unanswered emails attached.

Account banned and money confiscated

1. Trustdice decided to ban my account and confiscate my money.

2. Trustdice won't answer my emails.

3. Trustdice won't say why they decided to ban me.

4. Trustdice will only share the reason for my ban with a 3rd party arbitrator (Like Askgamblers)

"We have no problem sharing such details with a 3rd party arbitrator."

5. I hope that 3rd party arbitrator (Askgambler) will analyze these "details" and make an unbiased decision.

Thank you

Closed my account and declined my withdraw

Hello,

Something really strange happened to me while playing at this casino.

I made an account about 3 months ago and was really enjoying playing at this casino. Was lucky to make some winnings in the past and withdrawals were made very fast (within 2 hours normally as I play with crypto here). So this week I made a new deposit and was lucky enough to win again. But this is when it started to become a bit weird. Normally the withdraws are made very fast, but now the withdraw was stated for 3 days as being reviewed. No problem as I had time and did the exact same thing as the previous times, so I thought this was some standard procedure.

As I wanted to log in again today I got the following message : "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating. None of those things rely to my account, as I am just a normal player at this casino, 1 account, following the normal rules and really no amounts of money that it could be seen as cheating.

I would like to receive my withdraw of 1.22 eth (about €2033 at the moment of writing) to come to my wallet.

Hope this can be resolved soon as I really enjoyed playing at this website, had no problems here, and was keen to play here also in the future.

Kind regards

Withdrawal confiscated and account blocked without any information

€2033

2022-05-30 17:05:25 I made the first deposit and played a game in slots. Until 2022-06-16 19:57:58, in total 24258.4398 I have deposited USDT virtual currency.

I won in slots and withdrew 30985.0074 USDT virtual currency so far.

2022-06-27 6:39:17 When I requested the withdrawal of 5000 USDT, the request for KYC came on 6/28, so I sent all the prescribed documents on 6/29. After that, there was no reply, and even if I sent an email confirming that there was no problem, no reply was returned. When I contacted Live Chat, I was informed that it would be completed by 7/10.

However, on 7/8, the status was suddenly changed to the status that the withdrawal application on 6/27 was confiscated.

When I sent a request to check that, my account was suspended. I request to payout the Amount that has not been withdrawn yet 60731.6238 USDT and confiscated 5000 USDT total 65731.6238 USDT

Blocked account and declined withdrawal

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them, they blocked my avcount because i keep questioning them about my withdraw.

BTC0.0042

Complaint Statistics

Resolved 14

Avg. Amount $ 1,343

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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SkuBieSnack

5 months ago

10/10

I really enjoy having all the slot options they provide, and they even have their own original games like Crash and Plinko! Customer service is awesome and does respond quickly and tries their best to help when they can.

I don't like having to look for slots because when I back out of the one I was playing, it takes me all the way back to the beginning, and then I have to go all the way back where I was, and it's annoying sometimes.

Heya! 👋 Loving this mix of praise and honest feedback—thank you for keeping it real! 🙌🎰 Stoked to hear you’re enjoying the slots (and our OGs like Crash and Plinko 👀🔥). And big props to you for shouting out our support team—they’ll be grinning for sure! Totally get how frustrating that slot scroll reset can be. That kind of feedback helps us improve the experience, and we’ll make sure it gets passed along. Thanks for playing with us—more fun (and smoother navigation!) ahead. Just TrustDice! 🎲💫

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drexxil

5 months ago

9/10

TrustDice is an excellent platform with easy crypto faucet claims, fast withdrawals, and fun games. The site feels secure, fair, and user-friendly. I love it

Hey hey! 👋 So glad you’re vibing with the faucet, fast withdrawals, and fun game lineup. And knowing you feel safe and supported while playing is a real win for us. 🛡️ Thanks for the love—see you at the next claim! Just TrustDice!

TrustDice Casino 2 months ago

MLM777

10/10

I like the new rewards system Trustdice uses as it provides better incentives to play and level up. They also revamped their UI which is a lot cleaner and easier to use then the previous one.

The chat area is moderated heavily, so heavily in fact that many messages get deleted. I have to rewrite many messages until I figure out which word is causing the problem. I hardly use chat now as a result

Hey! Big thanks for the honest feedback—we’re stoked you're liking the new rewards system and the fresh UI makeover! 🎉 Leveling up with better perks and cleaner navigation? That’s the goal. 🧭💎 We hear you on the chat moderation—it’s meant to keep things safe and positive, but we get how it can be frustrating if messages keep disappearing. We’ll pass this on to the team to see how we can strike a better balance. 🤝💬 Appreciate you sticking with us—and hope to see you unlocking more rewards soon! Just TrustDice! 🎲💜

TrustDice Casino 2 months ago

Mashburnone1

10/10

Trustdice casino is a great interactive platform. It has a wide variety of slots. It also has games like dice and other house favorites. Its quick and easy load and redemption makes it even more better. They have a wide range of bonuses. And also a free faucet that you can claim every 6 hours upon sign up. I highly recommend this site.

Hi there! 👋 This review is giving us life—thank you for the love! 💥🎰 We’re thrilled you’re enjoying the variety, from our classic Dice game to all the spicy slots and house picks. And yep—fast loading, smooth redemptions, juicy bonuses, plus that trusty faucet every 6 hours? That’s the TrustDice flavor. 😎💸 Thanks a ton for the recommendation Just TrustDice! 🎲💜

TrustDice Casino 2 months ago

thupid

7/10

Good platform for grinding faucets on top tier tokens. Simple UI and easy to navigate. Bonus rewards on first few deposits are solid as well. And ranking up doesnt require too much early on and you most certainly cant forget about instant crypto cashouts (~5-15 min)

The faucet takes 6 hours to reset and the minimum bet size of 2 cents means youll have to get very very lucky as f2p. Overall, not too many bad things about this casino bwith respect to the 6 hour 4 cent faucet and having to wager 0.025 or 0.02 minimum

fulerpl

10/10

I’ve had a good experience playing on TrustDice so far. The registration was quick, deposits work without any issues, and the platform runs smoothly. The design is clean and easy to navigate, which makes playing enjoyable. I especially like the fast withdrawals – funds arrive quickly compared to many other casinos I’ve tried.

The bonus offers are also solid, giving new players a nice start. Overall, TrustDice feels safe and fair, and I can recommend it to others looking for a reliable crypto casino.

Hey! 👋 Huge thanks for this thoughtful review 😊🎉 Quick sign-up, smooth gameplay, fast withdrawals... you really captured what we aim for. 💨💸 And we’re glad the clean design and solid bonuses helped kick off your TrustDice journey on the right foot! Your recommendation means the world to us. Thanks for trusting us to be your go-to crypto casino. 🙌 Catch you at the next promo drop! Just TrustDice! 🎲💜

TrustDice Casino 2 months ago

BigKay

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The faucet is really nice, and also the user interface is friendly. Love the telegram group, also Customer support is always pretty quick and really helpful also.

No complaints really.. maybe a better game selection would be nice… but rhey honestly have a bunch alrwady… not any complaints really that i can come up with.

Hey hey! 👋 This review is pure good vibes—thanks for dropping it! 🙏 We’re pumped that you’re loving the faucet, the friendly interface, and the awesome energy in the Telegram group (our community really is something special). And big shoutout for the love to our support team—they’ll be grinning ear to ear reading this! 😄 Appreciate the nudge on game variety too. We’ve got a solid lineup, but we’re always cooking up more. Stay tuned! 🎮🔥

TrustDice Casino 2 months ago

Nuomzav

1/10

This is my first time using a Trust Dice casino, where registration was very simple, they have welcome bonuses. I registered at the casino, made 100 USD deposits with crypto, played in the casino slots, following all the rules, and won 990 USD. I tried to withdrawal part of the money 450 USD, but they did not pay and blocked my account without any reason or explanation.

ear Nuomzav, We sincerely regret any frustration or disappointment you’ve experienced. As stated in our Terms and Conditions (section 3.2), only one account per household, IP address, or device is permitted. If multiple accounts were detected, this could have resulted in account restrictions, as adherence to these policies is essential for fair and secure gameplay. We genuinely value all our players and their trust in our platform. We encourage you to contact our 24/7 customer support team for a thorough review of your case and personalized assistance in addressing any concerns. Thank you for bringing this to our attention, and we hope to resolve this matter amicably. Best regards, The TrustDice Team

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