TrustDice Casino

TrustDice Casino - Did not respect my 1 month self exclusion

€1300

Dear whom may concern.

I am writing this complaint as the casino did not respect my decision to keep my account closed for 1month on the 3/4/25. I asked them for it to be self excluded and account not been able to be open for 1month.

On the 11/4/25 I decided try to log in and somehow managed to deposit over 600usd.

On live support they told that it would they put a note on my account that it couldn’t be opened and still didn’t respect there own words.

I demand a full refund of my deposit made on the 11/4/25 as my account should have been closed.

Further more I have been asking them for all correspondence between us to show to askgamblers however they keep messing me around and live chat tell me to go to email and email tells me to go to live chat and neither of them are providing me with it.

TrustDice Casino - Account been closed and funds taken after following casino's advise

Have had my account closed and £1800 taken claiming I have multiple accounts. In section 3.2 it says you can open a new account if the original account is closed. I did this followed terms and conditions by emailing them and asking for original account to be closed. I have all emails ect of them telling me to close my original account to open a new one. I have done this and now i am not getting replied to. This is not acceptable behavior from such a good reviews casino.

TrustDice Casino - Casino failed to protect gambling addict after informing them about gambling problem

I had already lost 906$ at TrustDice casino and on 23. May I inform them by email that I was a gambling addict, and that I had lost 906$ which came from loans I could not afford to lose, and ask for a possible refund? They replied to the email where I did write back again with my account username. This confirms that they have seen and processed my initial emails informing that I am a gambling addict and that I had lost more than I could afford.

On 26. July I fell back into gambling, and I deposited everything I got and lost 524 USDT, which the casino should not have been allowing since I already did inform them about my gambling addiction and I had lost funds I could not afford previously.

I did write an email to them about the above matter, but I have not received any response to this matter, other than they have received my email, however my account is still open and active in their casino and I can login I can see.

I have attached screenshots of the deposit, the email I informed the casino about my addiction and that they responded to, and the email correspondence made on 9. August where I inform the casino about this complaint, and another screenshot showing my reply to them in the email, so you have all the correspondence I have had with the casino.

TrustDice Casino- Trustdice confiscate winning

$524

07.03 I registred and Trustdice.win casino. I claimed welcome bonus offer and made deposit 0.0226 btc. Started play and after all wager was complete I made withdraw about 0.22 btc. After 1-2 hours I received email that I need to pass kyc, and send follow documents: 1. id or passport(sent passport) 2. address confirmation in paper version (sent utility bill which I received in paper version, and pdf file like bank statement). 3. selfie with id, today date and nickname in trustdice.win(sent). After that today at night I played and won little amount more. Trying to withdraw all balance I got message that daily limit is 5000 usd and limit is 0.22xxxx, and made what was possible(you can see it on screen). Then after about one hour withdrawal status changed to CONFISCATED. I asked in chat for reason, agent answered that I need to wait few minutes, after 5 minutes he said "a bit". And after five minutes more my account was closed without reasonable explanation. So all money is locked or confiscated there. I ask you to review this situation and help me to withdraw my money from this casino. Thanks

TrustDice Casino - Gleam.io campaign welcome bonus not honored

I participated in a gleam.io campaign that trustdice offered on twitter around Dec 3rd 2022. Upon completion I was supposed to be awarded a $25 welcome bonus within 48 hours. Upon completion of the campaign I created an account to make sure I would receive my bonus. I then waited patiently for a day past the given 48 hours and no bonus, following this I chatted with support about 1x daily to enquire about the bonus and was told it was delayed and would be issued soon. Finally 6 days later I received the email to claim my bonus, upon clicking the link for the bonus it attempted to take me to account creation. well since I had made my account 6 days prior upon campaign entry [and might I add the was no documentation to guide me otherwise] it flagged me for multiple accounts and wouldn't honor my bonus.

Since then I have had several long arguments/conversations with their support chat to no avail. It got to the point of me asking to speak to a supervisor and either getting stonewalled or ignored very rudely by staff. The most the would offer was to contact [email protected] regarding the issue, which I have 3 times with zero response or acknowledgement and to date bonus has not been honored. proof of campaign completion, chats with support, and unanswered emails attached.

TrustDice Casino - Account banned and money confiscated

1. Trustdice decided to ban my account and confiscate my money.

2. Trustdice won't answer my emails.

3. Trustdice won't say why they decided to ban me.

4. Trustdice will only share the reason for my ban with a 3rd party arbitrator (Like Askgamblers)

"We have no problem sharing such details with a 3rd party arbitrator."

5. I hope that 3rd party arbitrator (Askgambler) will analyze these "details" and make an unbiased decision.

Thank you

TrustDice Casino - Closed my account and declined my withdraw

Hello,

Something really strange happened to me while playing at this casino.

I made an account about 3 months ago and was really enjoying playing at this casino. Was lucky to make some winnings in the past and withdrawals were made very fast (within 2 hours normally as I play with crypto here). So this week I made a new deposit and was lucky enough to win again. But this is when it started to become a bit weird. Normally the withdraws are made very fast, but now the withdraw was stated for 3 days as being reviewed. No problem as I had time and did the exact same thing as the previous times, so I thought this was some standard procedure.

As I wanted to log in again today I got the following message : "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating. None of those things rely to my account, as I am just a normal player at this casino, 1 account, following the normal rules and really no amounts of money that it could be seen as cheating.

I would like to receive my withdraw of 1.22 eth (about €2033 at the moment of writing) to come to my wallet.

Hope this can be resolved soon as I really enjoyed playing at this website, had no problems here, and was keen to play here also in the future.

Kind regards

TrustDice Casino - Withdrawal confiscated and account blocked without any information

€2033

2022-05-30 17:05:25 I made the first deposit and played a game in slots. Until 2022-06-16 19:57:58, in total 24258.4398 I have deposited USDT virtual currency.

I won in slots and withdrew 30985.0074 USDT virtual currency so far.

2022-06-27 6:39:17 When I requested the withdrawal of 5000 USDT, the request for KYC came on 6/28, so I sent all the prescribed documents on 6/29. After that, there was no reply, and even if I sent an email confirming that there was no problem, no reply was returned. When I contacted Live Chat, I was informed that it would be completed by 7/10.

However, on 7/8, the status was suddenly changed to the status that the withdrawal application on 6/27 was confiscated.

When I sent a request to check that, my account was suspended. I request to payout the Amount that has not been withdrawn yet 60731.6238 USDT and confiscated 5000 USDT total 65731.6238 USDT

TrustDice Casino - Blocked account and declined withdrawal

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them, they blocked my avcount because i keep questioning them about my withdraw.

BTC0.0042

Complaint Statistics

Resolved 14

Avg. Amount $ 1,343

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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Top reviews from our players

Nyehannyehan

9/10

What I love about this online casino is that it's being managed by a very consistent mod/admin. Always detailed and explains certain promotions and events without confusion on the players end. The interface is very user friendly so finding all the options and features, category for games is very easy and to filter also. The social chat there seems to have a very closenit of players that are regulars.

There's just one thing that really holds alot of players that I know from groups etc is that although the deposit min is low so alot of people can get there feet wet to try it out a little but the withdrawal min limit is extremely high compared to the deposit. But not a big deal if your betting average is high enough where it won't matter.

Hey hey! 👋 Really appreciate you taking the time to share such thoughtful feedback—thank you! 🙏 We’re so glad to hear the mod/admin team has made things clear and consistent for you. That’s exactly what we aim for—no confusion, just smooth sailing and fair play 💬🎯 And it’s awesome you’ve felt the tight-knit vibe in chat too—it’s a special community, and you’re part of what makes it great! Totally understand your point about the withdrawal minimum—great callout. We’ve passed that kind of feedback along before, and hearing it from players like you helps us keep improving. Thanks for being here with us—we’re lucky to have you! Just TrustDice!

TrustDice Casino 6 months ago

Fajenski84

9/10

Offers the absolute best crypto faucet!! The best selection of providers and games hands down! Other casinos can claim to be the best, but Trustdice takes the cake with great customer service and a casino host!

Hey hey! 👋 Thanks so much for this amazing review—it really means a lot to us 💜 We’re grateful you’re enjoying the faucet, the wide game selection, and our support team. We’re always working to improve and keep things fun, fair, and welcoming for everyone. Hearing feedback like this reminds us we’re on the right track 🙏 Appreciate you being part of the TrustDice community! Just TrustDice!

TrustDice Casino 6 months ago

allenbarbera

10/10

Instant withdrawal, a variety of slots, free faucets and staking rewards plus a profit share. How could you go wrong? Overall diamond in the rough or one in a million.

Hey hey! 👋 Instant withdrawals, a stacked slot lineup, faucet boosts, staking rewards and profit share? You’re hitting all the high notes 🎰💸📈 Thanks for calling us a diamond in the rough—we’ll keep polishing things up and bringing the heat. Catch you at the next crypto drop! Just TrustDice!

TrustDice Casino 6 months ago

Carlosssss

10/10

Trustsays is an excellent casino and I hope it continues to grow much, much more. I hope you have more internal games, that gives more fun to users. Let's go, you can reach the big time, Trust says. more event more way to spend time at trustdice

Hey hey! 👋 Thanks for the awesome encouragement—we’re feeling the love! 🎉 We’re right there with you: more internal games, more events, and even more ways to enjoy your time at TrustDice are definitely on our radar 🎮🔥 Your support means the world as we keep building something bigger and better for the whole community. Let’s hit the big time—together! 🚀

TrustDice Casino 6 months ago

j1mman1985

10/10

A Top-Tier Crypto Casino Experience!

I've been using TrustDice for a few months now, and it has quickly become one of my favorite crypto gaming platforms. The site is sleek, user-friendly, and packed with a variety of games—from classic dice and crash games to full casino offerings like slots and live dealer tables. The gameplay is smooth, and the interface is easy to navigate, even for beginners.

One of the biggest draws for me is the fact that it's truly crypto-friendly. They support several popular cryptocurrencies including Bitcoin, Ethereum, and USDT, which makes deposits and withdrawals super fast and convenient. I especially appreciate how transparent they are with their provably fair system, giving players confidence in the fairness of each game.

The community is another highlight—there’s a live chat, regular promotions, and a faucet that actually gives out crypto daily. Plus, their VIP program and staking features offer solid rewards for loyal users.

Overall, TrustDice delivers a fun, fair, and rewarding gaming experience. Highly recommend it for anyone looking to explore crypto gambling in a trustworthy environment!

While TrustDice has some solid features, there are areas where it falls short. The game variety, while decent, can feel limited compared to other crypto casinos, especially if you're looking for unique or niche games. The platform’s focus on dice and crash games may not appeal to everyone.

Customer support can also be hit or miss—there's a live chat, but response times vary, and issues sometimes go unresolved for longer than expected. Some users have reported occasional withdrawal delays, especially with certain cryptocurrencies.

The rewards and bonuses system, though present, feels underwhelming for casual players who don’t spend large amounts. And while the site claims to be provably fair, the transparency isn’t always easy for new users to fully understand without digging into technical details.

Overall, TrustDice has potential, but it's not without its flaws, especially for players seeking more variety, faster support, or clearer systems.

Hi there! 👋 Thank you for laying it all out with such thought and detail! We’re stoked to hear TrustDice has become one of your favorite crypto spots. From the slick design and fast crypto withdrawals to the provably fair system and tight-knit community, you really nailed what we’re all about 🎲💬 Big props for the honest feedback too. We get it—not everyone lives for Dice and Crash (though they’re classics, right? 😏), and we’re definitely looking at ways to expand the game lineup with more unique and niche titles. Thanks again for the love and the insight—hope to see you climbing the VIP ladder and staking like a pro!

TrustDice Casino 6 months ago

WTFChEtWTF

8/10

It is a good way to generate cryptocurrencies, and you can also have fun if you like betting on sports or playing slots. Also, by leveling up, you will get better benefits, which will increase your earnings. You can ask this without having to spend your own money by using the provided 6-hour recharge faucet

Would like to see more no deposit bonuses and free spins available. Also it wouldn't hurt to update the welcome offer to make it less confusing. It's a multiple day claiming process instead of just having a one and done bonus for the new player.

Hey there! 👋 Loving this combo of smart crypto strategy and fun—slots, sports, leveling up, and that trusty 6-hour faucet? You’re clearly playing it right 💰🎯🎰 Totally appreciate the feedback on no deposit bonuses and the welcome offer. You're right—simplicity goes a long way, especially for new players. We'll pass that on to the team for sure! 🙏 Thanks for the thoughtful review and for being part of the TrustDice crew. Keep stacking those wins!

TrustDice Casino 6 months ago

1hungsolo9

9/10

I'm partial to the vast array of not only games, but makers as well. There are more than a couple to choose from. I also like the house games known as originals. Trustdice was my first experience with crash gambling, and now it's my favorite. I really like the faucet feature. If you're low on cash you can grab coin every 6 hours. And also you can get 50% on top of whatever each parson you refer gets also.

The only. Complaint i can muster up would be the restricted territorys. I am in the US and sometimes it says I'm good to go and others it tells me that I'm in a jurisdiction that is restricted.

Hey hey! 👋 This review is packed with love and insight—thank you! 🙌🎮 We’re pumped that you’re enjoying the huge variety of games and providers, plus our originals like Crash (your new fave, we see you 😏💥). And shoutout to the faucet and referral perks—those are clutch for keeping the fun rolling even on a budget! 💸🔁 Totally hear you on the restricted territory issue. That back-and-forth experience can be frustrating, and always working to improve the clarity and consistency. Appreciate you being part of the TrustDice fam—more wins and good times ahead! Just TrustDice!

TrustDice Casino 6 months ago

Busto714

10/10

Super fast payouts with crypto bonuses and everything else this casino is a good one. Many game selections and wide range of sports betting to betting on esl games, this casino is really good

Hey hey! 👋 Now that’s the kind of energy we love—fast crypto payouts, juicy bonuses, and a game lineup that hits every angle from slots to ESL esports? Let’s gooo! 🎮💸⚽ So glad you’re enjoying all the action—thanks for the love and for being part of the TrustDice crew! Catch you at the next big win!

TrustDice Casino 6 months ago

LuciasMaxima

7/10

Good variety of games. Getting them to let you win every once in a while is my issue. Great community. Fair customer service and administrative. Very active. They do payout

I dislike that I've put 9ver 1k in and only have ever won enough to withdraw 20 usd it seems fishy at first. But there is a bunch if testimonials in TD defence.

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