TrustDice Casino

TrustDice Casino - Did not respect my 1 month self exclusion

€1300

Dear whom may concern.

I am writing this complaint as the casino did not respect my decision to keep my account closed for 1month on the 3/4/25. I asked them for it to be self excluded and account not been able to be open for 1month.

On the 11/4/25 I decided try to log in and somehow managed to deposit over 600usd.

On live support they told that it would they put a note on my account that it couldn’t be opened and still didn’t respect there own words.

I demand a full refund of my deposit made on the 11/4/25 as my account should have been closed.

Further more I have been asking them for all correspondence between us to show to askgamblers however they keep messing me around and live chat tell me to go to email and email tells me to go to live chat and neither of them are providing me with it.

TrustDice Casino - Account been closed and funds taken after following casino's advise

Have had my account closed and £1800 taken claiming I have multiple accounts. In section 3.2 it says you can open a new account if the original account is closed. I did this followed terms and conditions by emailing them and asking for original account to be closed. I have all emails ect of them telling me to close my original account to open a new one. I have done this and now i am not getting replied to. This is not acceptable behavior from such a good reviews casino.

TrustDice Casino - Casino failed to protect gambling addict after informing them about gambling problem

I had already lost 906$ at TrustDice casino and on 23. May I inform them by email that I was a gambling addict, and that I had lost 906$ which came from loans I could not afford to lose, and ask for a possible refund? They replied to the email where I did write back again with my account username. This confirms that they have seen and processed my initial emails informing that I am a gambling addict and that I had lost more than I could afford.

On 26. July I fell back into gambling, and I deposited everything I got and lost 524 USDT, which the casino should not have been allowing since I already did inform them about my gambling addiction and I had lost funds I could not afford previously.

I did write an email to them about the above matter, but I have not received any response to this matter, other than they have received my email, however my account is still open and active in their casino and I can login I can see.

I have attached screenshots of the deposit, the email I informed the casino about my addiction and that they responded to, and the email correspondence made on 9. August where I inform the casino about this complaint, and another screenshot showing my reply to them in the email, so you have all the correspondence I have had with the casino.

TrustDice Casino- Trustdice confiscate winning

$524

07.03 I registred and Trustdice.win casino. I claimed welcome bonus offer and made deposit 0.0226 btc. Started play and after all wager was complete I made withdraw about 0.22 btc. After 1-2 hours I received email that I need to pass kyc, and send follow documents: 1. id or passport(sent passport) 2. address confirmation in paper version (sent utility bill which I received in paper version, and pdf file like bank statement). 3. selfie with id, today date and nickname in trustdice.win(sent). After that today at night I played and won little amount more. Trying to withdraw all balance I got message that daily limit is 5000 usd and limit is 0.22xxxx, and made what was possible(you can see it on screen). Then after about one hour withdrawal status changed to CONFISCATED. I asked in chat for reason, agent answered that I need to wait few minutes, after 5 minutes he said "a bit". And after five minutes more my account was closed without reasonable explanation. So all money is locked or confiscated there. I ask you to review this situation and help me to withdraw my money from this casino. Thanks

TrustDice Casino - Gleam.io campaign welcome bonus not honored

I participated in a gleam.io campaign that trustdice offered on twitter around Dec 3rd 2022. Upon completion I was supposed to be awarded a $25 welcome bonus within 48 hours. Upon completion of the campaign I created an account to make sure I would receive my bonus. I then waited patiently for a day past the given 48 hours and no bonus, following this I chatted with support about 1x daily to enquire about the bonus and was told it was delayed and would be issued soon. Finally 6 days later I received the email to claim my bonus, upon clicking the link for the bonus it attempted to take me to account creation. well since I had made my account 6 days prior upon campaign entry [and might I add the was no documentation to guide me otherwise] it flagged me for multiple accounts and wouldn't honor my bonus.

Since then I have had several long arguments/conversations with their support chat to no avail. It got to the point of me asking to speak to a supervisor and either getting stonewalled or ignored very rudely by staff. The most the would offer was to contact [email protected] regarding the issue, which I have 3 times with zero response or acknowledgement and to date bonus has not been honored. proof of campaign completion, chats with support, and unanswered emails attached.

TrustDice Casino - Account banned and money confiscated

1. Trustdice decided to ban my account and confiscate my money.

2. Trustdice won't answer my emails.

3. Trustdice won't say why they decided to ban me.

4. Trustdice will only share the reason for my ban with a 3rd party arbitrator (Like Askgamblers)

"We have no problem sharing such details with a 3rd party arbitrator."

5. I hope that 3rd party arbitrator (Askgambler) will analyze these "details" and make an unbiased decision.

Thank you

TrustDice Casino - Closed my account and declined my withdraw

Hello,

Something really strange happened to me while playing at this casino.

I made an account about 3 months ago and was really enjoying playing at this casino. Was lucky to make some winnings in the past and withdrawals were made very fast (within 2 hours normally as I play with crypto here). So this week I made a new deposit and was lucky enough to win again. But this is when it started to become a bit weird. Normally the withdraws are made very fast, but now the withdraw was stated for 3 days as being reviewed. No problem as I had time and did the exact same thing as the previous times, so I thought this was some standard procedure.

As I wanted to log in again today I got the following message : "Login failed. Your account has been banned. Possible reasons: duplicate accounts, fraud, cheating. None of those things rely to my account, as I am just a normal player at this casino, 1 account, following the normal rules and really no amounts of money that it could be seen as cheating.

I would like to receive my withdraw of 1.22 eth (about €2033 at the moment of writing) to come to my wallet.

Hope this can be resolved soon as I really enjoyed playing at this website, had no problems here, and was keen to play here also in the future.

Kind regards

TrustDice Casino - Withdrawal confiscated and account blocked without any information

€2033

2022-05-30 17:05:25 I made the first deposit and played a game in slots. Until 2022-06-16 19:57:58, in total 24258.4398 I have deposited USDT virtual currency.

I won in slots and withdrew 30985.0074 USDT virtual currency so far.

2022-06-27 6:39:17 When I requested the withdrawal of 5000 USDT, the request for KYC came on 6/28, so I sent all the prescribed documents on 6/29. After that, there was no reply, and even if I sent an email confirming that there was no problem, no reply was returned. When I contacted Live Chat, I was informed that it would be completed by 7/10.

However, on 7/8, the status was suddenly changed to the status that the withdrawal application on 6/27 was confiscated.

When I sent a request to check that, my account was suspended. I request to payout the Amount that has not been withdrawn yet 60731.6238 USDT and confiscated 5000 USDT total 65731.6238 USDT

TrustDice Casino - Blocked account and declined withdrawal

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something after that fast forward they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them, they blocked my avcount because i keep questioning them about my withdraw.

BTC0.0042

Complaint Statistics

Resolved 14

Avg. Amount $ 1,343

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

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8.9/10 ● 514 reviews

Top reviews from our players

Everestvee

6/10

I've been using TrustDice for a few months now, and honestly, it's been a mixed but mostly positive experience. The interface is clean, fast, and easy to navigate, especially on mobile. I started with the Dice and Crash games—which are simple but addictive—and later explored the slots and live casino, which all load smoothly.
What really pulled me in was the reward system. The daily crypto faucet is a nice touch, especially when you're low on funds, and I’ve earned a decent amount of TXT tokens over time, which give daily dividends. The VIP levels feel rewarding too—higher levels offer actual cashback and better withdrawal limits.
On the downside, the welcome bonus is generous, but the 40x wagering requirement is steep. You also need to be careful which games count toward that, because not all do. Withdrawals are usually fast, but I had one instance where it took longer, and support asked for additional verification.
All in all, if you're into crypto betting and understand the fine print, TrustDice is one of the better platforms out there. Just play smart.

While I’ve had a generally good time on TrustDice, there are definitely a few things I don’t like. For one, the bonus system feels a bit misleading. Sure, the numbers look big on paper, but once you activate the bonus, you realize the 40x wagering requirement is hard to clear—and only certain games count toward it. I ended up losing more than I gained trying to meet the terms.
Another thing I noticed is that once you try to withdraw a larger amount, they suddenly hit you with KYC requirements. I get the need for security, but it caught me off guard, especially since the platform advertises itself as crypto-friendly and somewhat anonymous.
The TXT token system is cool in theory—I like the idea of earning daily dividends—but unless you’re a high roller, the actual amount you earn is barely noticeable. Plus, the token's value isn't stable, so it's not something I’d rely on for real profit.
Also, while most games run smoothly, I’ve had moments where certain slots either froze or failed to load, which is annoying when you're mid-streak. Support responds quickly, but the replies sometimes feel automated and not always helpful for more complex issues.
All in all, TrustDice is fun, but it’s not flawless. The platform rewards consistent play, but you need to go in with a clear understanding of the rules—and some patience.

Nush1995

8/10

TrustDice offers a solid online gambling experience with a wide variety of casino games and a user-friendly interface. The platform supports crypto transactions, which is a big plus for privacy-conscious users. I found the faucet feature and bonuses to be generous, and their provably fair system adds a level of transparency rarely seen in online casinos. While customer support could be faster, overall, it's a trustworthy and entertaining site for crypto gamblers.

Hey there! 👋 This review seriously made our day—thank you for laying it out so clearly! We’re big on crypto convenience, transparency (shoutout to provably fair 🙌), and giving players a little extra love through faucets and bonuses. Always awesome to see that hit the mark. 💸🎰 We hear you on support speed—it's on our radar, and we're working to level it up. Appreciate your trust and the solid feedback!

TrustDice Casino 5 months ago

ItuShoai

9/10

Trustdice is a very smooth-operating platform, and it allows you to navigate between the different games with ease. I especially love their sports betting, I bet on live games and the site's fast processing speed allows you to make bets on time.

Hey hey! 👋 Loving this smooth feedback—just like our platform 😉🎮 So glad you're enjoying the seamless game nav and especially pumped that you're vibin’ with our live sports betting! ⚽🏀⚡ That fast processing speed really makes all the difference when every second counts. Thanks for dropping this gem—here’s to more wins, more action, and always being one step ahead of the game! Just TrustDice! 🎲

TrustDice Casino 6 months ago

candiiis

6/10

Only 6/10 because I’m still pretty new to TrustDice but so far, it’s been a smooth experience. Signing up was fast, and I really like how easy it is to start playing with crypto. The design is clean, and the site feels reliable. Haven’t tried withdrawing yet, but everything else has been great. Looking forward to exploring more games here! The faucet is a fun little bonus too, and the community in chat seems active and welcoming. Excited to see how it goes long term.

I’ve had to write this flipping review just short of 10 times now. No exaggeration. If this doesn’t work. idk.

Honestly, I dunno just yet — nothing bad has stood out so far. Still figuring things out, just trying to hit the character limit for this part, haha.

Brendon14

10/10

This casino boasts fast withdrawals via fiat or crypto, helpful employees are great to chat with and very helpful. Great choice of games from all of my favorite providers. Lots of options for deposits and withdrawals because you can never have too many options. Great casino overall, and I would recommend to anyone.

There was nothing I didn’t like about this casino. It had everything that an online casino should have. I spoke with their chat and received great service with helpful to the point information.

Hey hey! 👋 This review gave us all the warm fuzzies—thank you! 🧡 Fast withdrawals in both fiat and crypto? Check. Epic game lineup? Double check. And our support crew? Legends, right? 😎 We're all about giving you the flexibility and service you deserve, without the fuss. Seriously, it means the world to hear we’re hitting all the marks. Thanks for the recommendation and the love!

TrustDice Casino 6 months ago

BerryD99

10/10

The service quality, the gameplay everything is nice easy layout and very approachable site. They are very convenient aswell as good theme. Majority of the features are very good.

Hey there! 👋 Thanks for the awesome shoutout! We're pumped to hear you're loving the smooth layout, quality service, and all the little things that make TrustDice feel just right. 😄🎮 From the gameplay to the vibe—we’re all about keeping things easy, fun, and totally player-first. Appreciate you noticing the details! Catch you on the next lucky streak! 🍀 Just TrustDice! 🎲

TrustDice Casino 6 months ago

AnouarEddahous

10/10

I've been using the TrustDice app for a few months now, and I can confidently say it's one of the best platforms out there for both casino gaming and sports betting. The interface is clean and easy to navigate, deposits and withdrawals are smooth, and I really appreciate the transparency and fairness of the games. The sports betting section is well-organized, with great odds and plenty of events to choose from. Overall, TrustDice has earned my trust, and I genuinely enjoy using it regularly. Highly recommended for anyone looking for a safe and fun experience!

Hi hi! 👋 This review seriously made our day—thank you for the thoughtful words! 💜 We’re pumped that you’re loving both the casino and sports sides of TrustDice. From clean design to smooth payouts to fair games—it’s awesome to know it’s all hitting the mark for you 🎰⚽💸 Thanks for putting your trust in us—we’re lucky to have players like you in the community! 🙌 Just TrustDice!

TrustDice Casino 6 months ago

Newell138

10/10

Trustdice is 100% legit! It offers lots of bonuses and deposit bonuses. They have quick and simple withdrawals. I recommend you sign up if you haven't already and take advantage of their amazing sign up bonuses!!

Hey there! 👋 This review brings the hype—and we’re here for it! 🙌💯 Huge thanks for the shoutout on our legit vibes, juicy bonuses, and smooth withdrawals. We love welcoming new players, and yep—that signup bonus is a solid way to kick things off! 🎁⚡ Appreciate the recommendation big time. Hope your next win is just around the corner! Just TrustDice!

TrustDice Casino 6 months ago

Frankoo31

10/10

It is an excellent betting platform apart from its reward system EVERY 6 hours I love it, really good bonuses and good games, easy withdrawal Very good

Well, so far I haven't found any error that makes me take this casino as if I didn't like it, on the contrary, but if I have any problems, I will rectify my comment again.

Hi! 👋 Big thanks for the kind words! So glad you’re loving the 6-hour faucet, bonuses, games, and those easy withdrawals—sounds like you’re making the most of it! 💸🎰 Appreciate the honesty too—if anything ever pops up, we’re always here and ready to help. For now, we’re just glad to have you with us! 🙌 Catch you at the next faucet drop! Just TrustDice!

TrustDice Casino 6 months ago

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