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Trueluck Casino

Trueluck Casino

The casino is restricted in your country.

Our Rating CasinoRank
4.6/10
CasinoRank
Player Rating 173 reviews
9.5/10
173 reviews
Complaint Response 9 complaints
2 days avg. 9 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
No Self Exclusion leads to huge financial loss

I am submitting this complaint regarding the handling of my requests for permanent account closure due to gambling-related harm.

On 8 January, I initially contacted the casino and asked for my account to be permanently blocked.

On 22 January, I again requested that my account be closed immediately and permanently.

On 24 January, I repeated my request for immediate closure. At this point, I informed the representative that I was approximately €7,000 in debt and unable to stop gambling. My account was subsequently closed.

However, on 29 January, I was able to reopen the account after requesting a deposit limit. During this interaction, I was told that applying restrictions could result in losing my VIP status. Despite my request, the deposit limit was not properly applied.

On 7 February, I again requested permanent closure of the account. I clearly explained that I had lost too much money and was struggling with my gambling. In response, I was told that “luck is always around the corner” and advised not to rush the closure process.

After this, I made three further requests to close the account before action was finally taken.

I believe the operator failed to act responsibly despite multiple clear requests for permanent self-exclusion and repeated disclosures that I was experiencing gambling-related harm and financial distress. I do not believe sufficient responsible gambling procedures were followed, particularly given the delays, the reopening of the account, and the encouragement to continue gambling instead of supporting my closure requests.

I have also been informed that the review process may take approximately 3–6 months. I should be refunded all deposits made from the 8th of January. They have now ignored my emails for approximately a week.

Status unsolved Unresolved
€7,000
Self Exclusion Ignored Account Still Active Withdrawal Blocked
Dear AskGamblers Team,

I am submitting a formal complaint against TrueLuck Casino regarding serious breaches of responsible gambling obligations, failure to enforce self-exclusion, and improper handling of withdrawals.

In November 2025, I explicitly requested the permanent closure of my account due to gambling addiction. I clearly stated my condition and asked to be fully blocked from accessing the platform.

Despite this, the casino failed to take any action. As of today (April 2026), my account remains fully active. I am still able to log in, deposit funds, and I continue to receive promotional emails encouraging me to play and even become a VIP player.

This is a clear violation of responsible gambling principles and a failure to protect a vulnerable user.

Following my self-exclusion request, I continued to have unrestricted access to my account and was able to deposit significant amounts. The total amount deposited after my request is approximately €3580.

More recently, in April 2026, I deposited around €400 and managed to win approximately €2000.

I attempted multiple withdrawals starting from April 24, 2026. Each time, my request was blocked with an automatic message stating that KYC verification was required.

I fully complied and sent all requested documents (including proof of deposit and card details) to the provided email address ([email protected]). I can provide clear evidence of this communication.

However, despite submitting all required documents, I did not receive any proper response. I only received repeated automated replies, and my verification was never processed.

As a result, my withdrawal was effectively blocked for several days.

During this time, I still had full access to my account and was able to continue gambling. Given my previously declared gambling addiction — which the casino was fully aware of — and the fact that my funds were inaccessible, I unfortunately continued playing and lost the entire €2000.

This situation raises multiple serious concerns:

- Failure to enforce self-exclusion despite a clear and explicit request
- Continued access to the account and ability to deposit funds
- Ongoing promotional emails sent to a self-excluded player
- Blocking withdrawals under KYC requirements
- Failure to process KYC despite receiving all requested documents
- Allowing continued gambling activity while withdrawals were pending

Additionally, payments on this platform are processed via third-party payment processors (such as Kryptonim), which makes it difficult to clearly identify transactions as gambling-related from a banking perspective and raises concerns about transparency and compliance.

I strongly believe that the casino has failed in its duty to protect a vulnerable player and has acted unfairly in both allowing continued deposits and obstructing withdrawals.

For these reasons, I am requesting:

- A full refund of all deposits made after my self-exclusion request, totaling approximately €3580
- Consideration of the €2000 winnings lost as a direct consequence of the casino’s failure to process withdrawals and enforce responsible gambling measures

I am able to provide all supporting evidence, including:
- Self-exclusion request emails
- Payment history
- KYC submission emails
- Proof of blocked withdrawal attempts
- Promotional emails received after my exclusion request

Thank you for your assistance.
Status unsolved Unresolved
€3,580
Trueluck account closure
Title: TrueLuck Casino ignored self-exclusion request and allowed continued gambling
I am submitting a complaint regarding TrueLuck Casino for failing to act on my self-exclusion request and allowing me to continue gambling despite clearly informing them that I am suffering from gambling addiction.
On February 18, 2026, I explicitly informed TrueLuck Casino via email that I am gambling addicted and requested that my account be closed immediately.
Despite this, my account remained active until February 27, 2026 at 18:16. During this period, I was able to continue depositing and gambling, which resulted in losses of approximately €45,000.
Furthermore:
I was offered the possibility to continue playing at a sister casino, which is highly inappropriate given my self-exclusion request.
The VIP manager later stated that the delay occurred because he was out of the office for 9 days. I do not consider this a valid justification for failing to act on a responsible gambling request.
Transactions in my bank statements appear under different names, not clearly identifying TrueLuck Casino.
I have made multiple attempts to resolve this issue directly with the casino. On March 16, I submitted a formal complaint and requested a response within 5 business days. I also sent a follow-up message.
To date, I have not received any meaningful response or resolution.
I believe TrueLuck Casino has failed to meet its responsible gambling obligations and duty of care.
Resolution requested: I request a full refund of all deposits made after February 18, 2026.
I am willing to resolve this matter amicably, but due to the lack of response, I am now escalating this complaint through AskGamblers.
P.S I can provide all emails as evidence in PDF fosrmarmt,total amount lost during I was waiting for account closure about 45000eur
Kind regards,
Aivis Rinkulis
Status unsolved Unresolved
€45,000
Verified account and withdrawal of 800 euros still pending

Hello,


I would like to file a complaint regarding a withdrawal issue at trueluck casino.

Initially, I requested a withdrawal of 800 EUR, but the request was declined because my account had not yet completed the "kyc" verification process. This is understandable.

Following this, the casino requested several verification documents. i provided all the requested documents, including:

• passport / id

• selfie with id

• proof of address

• bank card verification

• proof of deposit

• source of funds

• source of wealth

After submitting these documents, I received confirmation from the casino that my account was successfully verified.

Once my account was verified, I submitted a new withdrawal request for 800 EUR.

However, this withdrawal has now been pending for more than 144 hours, which is significantly longer than the 48-hour processing time mentioned by the casino support team.

During this time, I contacted support multiple times via live chat and email. Unfortunately, i received different explanations, including:

• withdrawals take up to 48 hours

• a technical issue with the payment processor

• requests to simply wait longer without any clear timeframe.


At the moment, the withdrawal still shows as pending, even though my account has already been verified.

I fully understand that verification checks can take time, but once the account is verified and a new withdrawal request is made, the payment should be processed within a reasonable timeframe.

Therefore, I kindly request the assistance of askgamblers to help resolve this issue and ensure that my 800 EUR withdrawal is processed.

I am happy to provide any additional information if needed.

Thank you for your help.


Best regards,

< first name removed >

Status solved Resolved
€1,200
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

Status solved Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
Status solved Resolved

Trueluck Casino Complaint Stats

Resolved 3 / 9
Avg. Amount $7,738
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.5/10 173 reviews

Top reviews from our players

I like the casino. The games, the bonuses, the rewards, the missions, and the support team because they are really fast, good, and kind with customers. I like it.

Hello! I recommend this casino because I win a lot of money on it, is true legit and generous! I like this casino very much because of its design!

Good site with a lot of potential. I’ve had some nice wins, and the payment process has been fairly straightforward. The customer service is polite and helpful. I’m looking forward to seeing how the site evolves over time.

Dear Karia, Thank you for sharing your positive and thoughtful review. We’re delighted to hear that you’ve had some nice wins and that the payment process has been straightforward for you. It’s also wonderful to know that you find our customer service polite and helpful. Providing professional and responsive support is one of our main priorities, alongside offering a wide selection of slots and live casino games. We truly appreciate your comment about our potential. We’re continuously working on improving our platform, expanding our game library, and enhancing our bonuses to ensure an even better experience over time. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Trueluck offers a very professional gaming environment. The site is clean and easy to navigate. I've had no major issues, though the verification process took a little longer than I expected. Once that was done, everything has been smooth sailing.

Dear Thomas, Thank you for sharing your thoughtful feedback. We’re very pleased to hear that you find our platform professional, clean, and easy to navigate. Creating a smooth and user-friendly environment across our slots and live casino sections is one of our key priorities. We also appreciate your honest comment regarding the verification process. While it can sometimes take a bit longer due to standard security checks, these procedures are in place to ensure a safe and secure experience for all players. We’re glad to hear that once it was completed, everything has been smooth sailing. Your balanced feedback helps us continue improving and maintaining high standards as a top online casino. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Great site! Good employees.
If you have questions they replay fast and respectfull. A lot of choises in games and a nice bonus. So the site is great for me
.

Dear Player, Thank you so much for your positive review. We’re delighted to hear that you find our support fast and respectful - providing quick and professional assistance is one of our top priorities. It’s also great to know that you’re enjoying the wide choice of games and the bonuses available on our platform. We continuously work on expanding our slots and live casino selection while offering rewarding promotions to keep the experience exciting. Your feedback truly motivates us to keep improving and delivering top-quality service. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Decent site with plenty of games to keep you entertained. I particularly enjoy the table games. The mobile experience is also quite good, which is a big plus for me. Just wish there were a few more bonus offers for regular players. Solid 8 stars.

Dear John, Thank you for sharing your detailed feedback and for the solid rating - we truly appreciate it. We’re glad to hear that you’re enjoying the wide variety of games, especially the table games, and that the mobile experience meets your expectations. Providing a smooth and entertaining platform across slots and live casino options is always one of our main goals. We also appreciate your suggestion about having more bonus offers for regular players. Feedback like this is very valuable, and we’re constantly reviewing our promotions and loyalty rewards to make sure they stay competitive and rewarding. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Man, the selection of payment methods is huge! I prefer using e-wallets for privacy, and they have all the main ones covered. Deposits are instant, and I haven’t had any hidden fees popping up. It’s just a very transparent and honest platform to spend time on!

Dear Player, Thank you so much for your fantastic feedback. We’re thrilled to hear that you appreciate the wide selection of payment methods available on our platform. It’s great to know that your preferred e-wallet options are supported and that your deposits are instant and hassle-free. Providing fast transactions, transparent processes, and no hidden fees is extremely important to us, as we want every player to feel confident and secure while enjoying our slots and live casino games. Your kind words about our transparency and honesty truly mean a lot. We’ll continue working hard to maintain a smooth, reliable, and rewarding experience for all our players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Best experience I've had online. The loyalty program actually offers rewards that feel worth it. I’ve played at many places, but the perks here are noticeably better. The layout is great and everything runs fast. If you are looking for a new home, this is it.

Dear Player, Thank you so much for your amazing review. We’re truly honored to hear that this has been the best experience you’ve had online. It’s especially rewarding to know that our loyalty program stands out and offers perks that genuinely feel worthwhile. We’ve put a lot of effort into creating meaningful rewards, along with a huge game selection and a fast, user-friendly interface across our slots and live casino sections. Your comparison to other platforms means a lot to us, and we’re thrilled that you consider us your new home. Feedback like yours motivates our team to keep improving and delivering top-quality service every day. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Really solid site. The game selection is huge, and the interface is easy to use. I had a bit of a wait with my first withdrawal, but after that, things were much faster. Support was helpful when I asked about the delay. Overall, a good experience.

Dear Player, Thank you for sharing your detailed feedback. We’re very happy to hear that you find our site solid, with a huge game selection and an easy-to-use interface. Providing a smooth and enjoyable experience across our slots and live casino sections is one of our main goals. We also appreciate your honest comment about the initial withdrawal delay. First withdrawals can sometimes take a little longer due to standard verification procedures, but we’re glad to hear that everything went much faster afterward. It’s great to know that our support team was helpful in clarifying the situation for you. Your balanced feedback truly helps us improve and maintain the high standards expected from a top online casino. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Trueluck is a very decent platform. The registration was quick and I was playing within minutes. The game selection is great, though I'd like to see more filtering options in the lobby. Overall, a very positive and fun experience so far.

Dear Player, Thank you for your thoughtful and balanced review. We’re glad to hear that you found the registration process quick and easy, and that you were able to start playing within minutes. Creating a smooth onboarding experience is very important to us. It’s also great to know that you’re enjoying our game selection. We truly appreciate your suggestion regarding more filtering options in the lobby. Feedback like this helps us improve usability and enhance the overall experience across our slots and live casino sections. We’re happy that your experience has been positive and fun so far. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Trueluck has a massive game library. I found some niche providers that I haven't seen elsewhere. It’s refreshing to have so many options instead of the same old titles. Payments are also handled very professionally which gives me peace of mind. Truly a solid spot.

Dear Player, Thank you so much for your fantastic feedback. We’re delighted to hear that you’re enjoying our massive game library and discovering niche providers you haven’t seen elsewhere. Offering a diverse selection beyond the usual titles is something we truly focus on. It’s also great to know that our professional handling of payments gives you peace of mind. Fast and secure transactions, along with a wide range of slots and live casino games, are key elements we continuously work on to maintain a top online casino experience. Your kind words motivate us to keep expanding our portfolio and improving our service even further. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

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