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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 92 reviews
9.4/10
92 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Player rating
9.4/10 92 reviews

Top reviews from our players

You’ll definitely have fun here and even make some money too. Trueluck is a great site - it has a nice number of games and a great selection for everyone. I just keep winning!

Dear Judy, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’re enjoying the wide selection of games and having so much fun - and even better that your luck has been on your side! Creating an exciting and enjoyable experience for every player is something we truly strive for. Your kind words motivate us to keep improving and expanding our real money online casino offerings so there’s always something new and entertaining to explore. If you ever need assistance or have any suggestions, our support team is always here for you via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Trueluck has so many good games and live games - it’s got everything you need to make it a great casino to play at. There are even bonus promotions that make it really tempting to spend some extra time on this site!

Dear Richard, Thank you so much for sharing your positive feedback. We’re delighted to hear that you’re enjoying the wide selection of slots, live casino games, and everything else the platform offers to create a great gaming experience. It’s also wonderful to know that the bonus promotions add extra excitement and keep you engaged. Your kind words truly motivate us to continue improving and expanding our real money online casino features so you always have something new to explore. If you ever have any questions or suggestions, our support team is available anytime via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Trueluck has nearly all the games you could think of. The homepage is nice, everything’s easy to handle, and the bonus codes are great too. Just hoping to win again soon! ;-)

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying the wide variety of games available - offering a rich selection of slots, pokies, and live casino options is something we take great pride in. It’s also wonderful to know that you find the homepage easy to navigate and that the bonus codes add extra excitement to your experience. Your kind words inspire us to keep improving and expanding our offerings to remain a top real money online casino choice. We hope your next big win is just around the corner! 😉 If you ever need assistance or have suggestions, our support team is always here for you via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

As a new member, I can tell with all honesty that Trueluck is the finest casino for me. They have a lot of different ways to deposit and withdraw money that function quickly, which makes things very simple. Even though I'm a modest player, the incentives and rewards are really substantial, and the promotions are great. Trueluck is a real all-in-one casino because the live assistance is prompt and helpful.

Dear Player, Thank you so much for sharing your wonderful review. We’re delighted to hear that your experience as a new member has been so positive. Offering fast and convenient deposit and withdrawal methods is a key priority for us, and it’s great to know this has made things easy for you. We’re also very happy that you’re enjoying the generous incentives, rewards, and ongoing promotions - we work hard to ensure that every player, including modest players, can benefit and feel valued. It’s fantastic to hear that our live support team has been prompt and helpful as well. Your kind words truly inspire us to keep improving and delivering one of the best real money online casino experiences out there. If you ever have any questions or suggestions, please feel free to reach out to our support team via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

I love the site! It’s easy to use, offers a vast selection of games, and feels very trustworthy. Thank you for letting me play some of my favorite titles right from my phone!

Dear Player, Thank you so much for sharing your wonderful review. We’re truly delighted to hear that you’re enjoying the easy-to-use interface, the wide selection of slots, pokies, and live casino games, and that the platform feels trustworthy - this is exactly the experience we aim to deliver. It’s great to know that you can enjoy your favorite titles comfortably right from your phone. Your positive feedback inspires us to keep improving and expanding our offerings to remain a top real money online casino choice. Feel free to check out our latest promotions anytime - there’s always something exciting waiting for you. If you ever have any questions or suggestions, our support team is always here to help via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

I finally received my first cash out, and the platform handled it promptly. Customer service was quick to respond and answered all my questions. Thank you for your quick response!

Dear Jordan, Thank you so much for sharing your positive feedback. We’re delighted to hear that you received your first cash out smoothly and that everything was handled promptly. Fast withdrawals and responsive customer support are priorities for us, so it’s great to know our team was able to answer all your questions quickly. Your kind words motivate us to continue improving and delivering one of the best real money online casino experiences. Feel free to check out our current promotions - there’s always something exciting to explore. If you ever need anything else, our support team is available anytime via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Trueluck is a simple and high-quality casino, I really like it. Even for a non-VIP player, the service here is at a high level, the agents are very polite and helpful. I play here all the time without spending a lot of money, although sometimes I take advantage of special offers. Hours of play fly by and it can be quite profitable

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear that you enjoy the simple and high-quality experience we work hard to provide. It’s great to know that even without a VIP status, you’ve found our support agents polite, helpful, and attentive - delivering top-level service to every player is one of our core priorities. We’re also glad that you’re enjoying the gameplay, special offers, and the overall entertainment value. Knowing that your hours of play are enjoyable - and sometimes profitable - truly motivates us to keep improving and expanding our slots, pokies, and live casino options to remain one of the best real money online casino choices. Feel free to explore our current promotions anytime. If you ever have questions or suggestions, our support team is always here to help via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Trueluck quickly became my go-to online casino. The withdrawals are always fast, and the customer support team is super friendly and quick to help. I’m really into their constantly updated game selection — there’s always something new to try. The “game of the week” section keeps things exciting too. Whether it’s live casino, bingo, or slots, I genuinely enjoy every part of the site!

Dear Player, Thank you so much for sharing your wonderful review. We’re truly delighted to hear that you’ve had such a positive experience - fast withdrawals, friendly support, and a constantly evolving selection of slots, live casino games, and bingo are all things we work hard to deliver consistently. It’s great to know that the “game of the week” feature is keeping your gaming sessions exciting. Feedback like yours inspires us to continue improving and expanding our real money online casino experience with even more top options for you to enjoy. Feel free to check out our current promotions anytime - there’s always something new to explore. If you ever need anything or have suggestions, our support team is available via live chat or email - [email protected] and will be happy to assist. Best regards, Trueluck Team

user avatar

Not much: the casino is working and that’s all. Simple to use, there are a few payment methods! Different bonuses (slots or live dealers). Qualities are not enough..

The most important thing is not respected: self-exclusion. Asked twice and never had my account closed, they proposed me to set a deposit limit and the second time, they told me something that had nothing to do with my request. When something like that is not respected, you can imagine the rest (withdrawals, abusive bonus terms, KYC,..) So I deposited and lost it all, of course.. Unprofessional!

Dear Player, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described. At Trueluck, we take responsible gaming extremely seriously, and we deeply regret if your self-exclusion requests were not handled as they should have been. This is a critical matter, and we are currently reviewing our procedures to ensure such situations do not happen again. To help us investigate this case properly and take the necessary action, we kindly ask you to reach out to our support team at [email protected]. We are committed to offering a secure and responsible gaming environment, and your report will be taken very seriously. Thank you for bringing this to our attention. Best regards, Trueluck Team

user avatar

Great selection of table games, and everything runs perfectly on mobile no issues at all. The welcome bonus was solid too, got €300 + 100 spins on my first deposit. So far, really enjoying the experience.

Dear Player, Thank you for your great review! We're glad to hear that you enjoy playing at TrueLuck. It has always been our first and foremost priority to provide both exciting and smooth experience, so it`s great to know that our wide game selection, solid bonuses and stable platform performance are delivering. Your kind words keep us on track and encourage us to reach new heights! We're always here to make your gaming experience even better! In case if there's anything you'd like to see improved or added, or if you ever need assistance, don’t hesitate to reach out — we’re always happy to help! Wishing you continued fun and many amazing wins! Best regards, TrueLuck Team

user avatar

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