Mark all as read

Settings

Notifications
Reviews
section image
section image

Restricted

Trueluck Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 6
Sportzino Casino
9.7 /10 4
Fortune Wins Casino
9.6 /10 12

Trueluck Casino

Trueluck Casino

The casino is restricted in your country.

Our Rating CasinoRank
4.6/10
CasinoRank
Player Rating 173 reviews
9.5/10
173 reviews
Complaint Response 9 complaints
2 days avg. 9 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
No Self Exclusion leads to huge financial loss

I am submitting this complaint regarding the handling of my requests for permanent account closure due to gambling-related harm.

On 8 January, I initially contacted the casino and asked for my account to be permanently blocked.

On 22 January, I again requested that my account be closed immediately and permanently.

On 24 January, I repeated my request for immediate closure. At this point, I informed the representative that I was approximately €7,000 in debt and unable to stop gambling. My account was subsequently closed.

However, on 29 January, I was able to reopen the account after requesting a deposit limit. During this interaction, I was told that applying restrictions could result in losing my VIP status. Despite my request, the deposit limit was not properly applied.

On 7 February, I again requested permanent closure of the account. I clearly explained that I had lost too much money and was struggling with my gambling. In response, I was told that “luck is always around the corner” and advised not to rush the closure process.

After this, I made three further requests to close the account before action was finally taken.

I believe the operator failed to act responsibly despite multiple clear requests for permanent self-exclusion and repeated disclosures that I was experiencing gambling-related harm and financial distress. I do not believe sufficient responsible gambling procedures were followed, particularly given the delays, the reopening of the account, and the encouragement to continue gambling instead of supporting my closure requests.

I have also been informed that the review process may take approximately 3–6 months. I should be refunded all deposits made from the 8th of January. They have now ignored my emails for approximately a week.

Status unsolved Unresolved
€7,000
Self Exclusion Ignored Account Still Active Withdrawal Blocked
Dear AskGamblers Team,

I am submitting a formal complaint against TrueLuck Casino regarding serious breaches of responsible gambling obligations, failure to enforce self-exclusion, and improper handling of withdrawals.

In November 2025, I explicitly requested the permanent closure of my account due to gambling addiction. I clearly stated my condition and asked to be fully blocked from accessing the platform.

Despite this, the casino failed to take any action. As of today (April 2026), my account remains fully active. I am still able to log in, deposit funds, and I continue to receive promotional emails encouraging me to play and even become a VIP player.

This is a clear violation of responsible gambling principles and a failure to protect a vulnerable user.

Following my self-exclusion request, I continued to have unrestricted access to my account and was able to deposit significant amounts. The total amount deposited after my request is approximately €3580.

More recently, in April 2026, I deposited around €400 and managed to win approximately €2000.

I attempted multiple withdrawals starting from April 24, 2026. Each time, my request was blocked with an automatic message stating that KYC verification was required.

I fully complied and sent all requested documents (including proof of deposit and card details) to the provided email address ([email protected]). I can provide clear evidence of this communication.

However, despite submitting all required documents, I did not receive any proper response. I only received repeated automated replies, and my verification was never processed.

As a result, my withdrawal was effectively blocked for several days.

During this time, I still had full access to my account and was able to continue gambling. Given my previously declared gambling addiction — which the casino was fully aware of — and the fact that my funds were inaccessible, I unfortunately continued playing and lost the entire €2000.

This situation raises multiple serious concerns:

- Failure to enforce self-exclusion despite a clear and explicit request
- Continued access to the account and ability to deposit funds
- Ongoing promotional emails sent to a self-excluded player
- Blocking withdrawals under KYC requirements
- Failure to process KYC despite receiving all requested documents
- Allowing continued gambling activity while withdrawals were pending

Additionally, payments on this platform are processed via third-party payment processors (such as Kryptonim), which makes it difficult to clearly identify transactions as gambling-related from a banking perspective and raises concerns about transparency and compliance.

I strongly believe that the casino has failed in its duty to protect a vulnerable player and has acted unfairly in both allowing continued deposits and obstructing withdrawals.

For these reasons, I am requesting:

- A full refund of all deposits made after my self-exclusion request, totaling approximately €3580
- Consideration of the €2000 winnings lost as a direct consequence of the casino’s failure to process withdrawals and enforce responsible gambling measures

I am able to provide all supporting evidence, including:
- Self-exclusion request emails
- Payment history
- KYC submission emails
- Proof of blocked withdrawal attempts
- Promotional emails received after my exclusion request

Thank you for your assistance.
Status unsolved Unresolved
€3,580
Trueluck account closure
Title: TrueLuck Casino ignored self-exclusion request and allowed continued gambling
I am submitting a complaint regarding TrueLuck Casino for failing to act on my self-exclusion request and allowing me to continue gambling despite clearly informing them that I am suffering from gambling addiction.
On February 18, 2026, I explicitly informed TrueLuck Casino via email that I am gambling addicted and requested that my account be closed immediately.
Despite this, my account remained active until February 27, 2026 at 18:16. During this period, I was able to continue depositing and gambling, which resulted in losses of approximately €45,000.
Furthermore:
I was offered the possibility to continue playing at a sister casino, which is highly inappropriate given my self-exclusion request.
The VIP manager later stated that the delay occurred because he was out of the office for 9 days. I do not consider this a valid justification for failing to act on a responsible gambling request.
Transactions in my bank statements appear under different names, not clearly identifying TrueLuck Casino.
I have made multiple attempts to resolve this issue directly with the casino. On March 16, I submitted a formal complaint and requested a response within 5 business days. I also sent a follow-up message.
To date, I have not received any meaningful response or resolution.
I believe TrueLuck Casino has failed to meet its responsible gambling obligations and duty of care.
Resolution requested: I request a full refund of all deposits made after February 18, 2026.
I am willing to resolve this matter amicably, but due to the lack of response, I am now escalating this complaint through AskGamblers.
P.S I can provide all emails as evidence in PDF fosrmarmt,total amount lost during I was waiting for account closure about 45000eur
Kind regards,
Aivis Rinkulis
Status unsolved Unresolved
€45,000
Verified account and withdrawal of 800 euros still pending

Hello,


I would like to file a complaint regarding a withdrawal issue at trueluck casino.

Initially, I requested a withdrawal of 800 EUR, but the request was declined because my account had not yet completed the "kyc" verification process. This is understandable.

Following this, the casino requested several verification documents. i provided all the requested documents, including:

• passport / id

• selfie with id

• proof of address

• bank card verification

• proof of deposit

• source of funds

• source of wealth

After submitting these documents, I received confirmation from the casino that my account was successfully verified.

Once my account was verified, I submitted a new withdrawal request for 800 EUR.

However, this withdrawal has now been pending for more than 144 hours, which is significantly longer than the 48-hour processing time mentioned by the casino support team.

During this time, I contacted support multiple times via live chat and email. Unfortunately, i received different explanations, including:

• withdrawals take up to 48 hours

• a technical issue with the payment processor

• requests to simply wait longer without any clear timeframe.


At the moment, the withdrawal still shows as pending, even though my account has already been verified.

I fully understand that verification checks can take time, but once the account is verified and a new withdrawal request is made, the payment should be processed within a reasonable timeframe.

Therefore, I kindly request the assistance of askgamblers to help resolve this issue and ensure that my 800 EUR withdrawal is processed.

I am happy to provide any additional information if needed.

Thank you for your help.


Best regards,

< first name removed >

Status solved Resolved
€1,200
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

Status solved Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
Status solved Resolved

Trueluck Casino Complaint Stats

Resolved 3 / 9
Avg. Amount $7,738
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.5/10 173 reviews

Top reviews from our players

I like the fast deposits, and there are a lot of games on the casino, you have to try it! The withdrawals are very fast, you can play game providers like play and go, Pragmatic Play, and no limit. Games global. Also, there are good bonuses, so you have more money to play with. The rtp also is also great.

Dear Player, Thank you so much for your detailed and positive review. We’re thrilled to hear that you’re enjoying the fast deposits and withdrawals, as well as the wide variety of games available on our platform. It’s great to know that you appreciate the selection of popular providers and the overall RTP of the games. We work hard to offer a diverse portfolio of high-quality slots and live casino options so every player can find something they truly enjoy. We’re also glad that our bonuses add extra value to your experience. Creating rewarding promotions and maintaining smooth transactions are key priorities for us as a top online casino. Your feedback truly motivates us to keep improving and delivering the best possible gaming experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

I'm liking this site so far. The game variety is excellent, and I love the layout. The only minor gripe is that the mobile menu can be a bit finicky at times, but it's not a dealbreaker. Support is also quite responsive, which is a huge plus for me.

Dear Thoma, Thank you for sharing your detailed feedback. We’re really happy to hear that you’re enjoying the site so far, especially the excellent game variety and the layout. Creating an intuitive and enjoyable experience across our slots and live casino sections is something we focus on constantly. We also appreciate your honest comment about the mobile menu. Even though it’s a minor issue, feedback like this helps us improve. Our team is always working on optimizing performance and usability, and we’ll definitely take your note into consideration. It’s great to know that our support team has been responsive - providing fast and helpful assistance is a top priority for us. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Huge fan of the live dealer section. It feels like being in a real casino from the comfort of my couch. The dealers are professional, and the stream quality is top-notch. I’ve tried a few different tables, and they were all great. No complaints at all from my side.

Dear William, Thank you so much for your fantastic review. We’re thrilled to hear that you’re a huge fan of our live dealer section and that it gives you the feeling of being in a real casino from the comfort of your couch. It’s especially great to know that you appreciate the professionalism of our dealers and the top-notch stream quality. We put a lot of effort into delivering an immersive live casino experience, and your feedback confirms that we’re on the right track. We’re glad you’ve enjoyed trying different tables and that each one met your expectations. Your support truly motivates us to keep enhancing our live casino and overall gaming experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Good selection of games and a very user-friendly interface. I’ve had a blast exploring the different slots. The support team is also very helpful. Just wish the wagering requirements were a bit lower on some of the bonuses. Still, a 9/10.

Dear Ben, Thank you very much for taking the time to share your detailed feedback and for your high rating. We are glad to hear that you enjoyed the wide selection of games, found the interface user friendly, and had a great time exploring the different slots. It is also great to know that our support team was helpful during your experience. We truly appreciate your honest comment regarding wagering requirements. Feedback like this is very valuable, as it helps us better understand players’ expectations and continue reviewing our offers to improve overall satisfaction. Thank you again for your balanced and thoughtful review. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

I had a small issue with my bonus activation and contacted support. The agent was super friendly and fixed it within minutes. It is rare to find such responsive customer service these days. Trueluck really stands out because of its professional team.

Dear Player, Thank you very much for taking the time to share your experience. We are truly pleased to hear that your issue with bonus activation was resolved quickly and smoothly. Providing friendly, fast, and professional support is one of our top priorities, so it is great to know that our agent was able to assist you within minutes. We understand how important responsive customer service is, especially when something needs immediate attention. Your kind words about our team mean a lot and motivate us to continue delivering reliable and high-quality support to every player. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

The platform is just so clean and intuitive. I hate sites that are cluttered with too many banners, but this one is sleek. Finding my favorite games is easy, and the search function actually works well. Highly recommend it if you want a smooth, modern gaming session.

Dear Player, Thank you very much for taking the time to share such thoughtful and positive feedback. We are truly glad to hear that you appreciate the clean, intuitive, and modern design of the platform. Creating a smooth and uncluttered experience where players can easily find their favorite games is something we focus on a lot, so it is great to know this stood out to you. We are especially pleased that the navigation and search functions work well for you, as ease of use is key to an enjoyable gaming session. Your recommendation means a lot to us and motivates our team to continue refining the platform and maintaining high-quality standards. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Love the variety of slots available on this platform. There are so many themes to choose from, and the graphics are crisp. I haven't had any lag issues even when playing on my older phone. Definitely one of the better mobile experiences I have had in a long time.

Dear Player, Thank you very much for sharing such a detailed and positive review. We are really happy to hear that you love the wide variety of slots and the many different themes available. Great visuals and smooth performance are very important to us, so it is excellent to know that the graphics met your expectations and that everything runs smoothly on your phone. Providing a strong mobile experience without lag is something our team continuously works on, and your feedback confirms that these efforts are paying off. It is especially rewarding to hear that this has been one of the better mobile experiences you have had in a long time. Your kind words motivate us to keep improving game variety, performance, and overall quality. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Honestly, the payout speed here is what impressed me the most. I used crypto for my last withdrawal, and it was processed in under an hour. Most places make you wait days, but Trueluck seems to actually value the players' time. Very happy with the service so far!

Dear Player, Thank you very much for taking the time to share such detailed and positive feedback. We are delighted to hear that the payout speed made such a strong impression on you, especially when using crypto. Processing withdrawals quickly and respecting players’ time is something we take very seriously, so it is great to know your request was completed in under an hour. We truly appreciate your comparison with other platforms and are happy that the service met your expectations so far. Your satisfaction motivates our team to keep maintaining high standards and continuously improving the overall experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Great casino with great games and a big variety. Also, fast payout and great live chat where you get helped fast and they think a lot with you to find the best solution.

Dear Jarno, Thank you very much for taking the time to share such a positive and detailed review. We are delighted to hear that you enjoyed the wide variety of games and had a great overall experience. It is especially rewarding to know that payouts were fast and that our live chat team was able to assist you quickly and thoughtfully in finding the best solution. Providing responsive support and making sure players feel listened to and well taken care of is extremely important to us. Your kind words truly motivate our team to continue delivering high-quality service and improving every aspect of the experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Fast and lovely service, great at finding the right solution. They use great personnel, and they were so nice, if all companies had this service, we would never have a problem again.

Dear Player, Thank you very much for sharing such a wonderful review. We are truly happy to hear that you experienced fast and friendly service and that our team was able to find the right solution for you. Knowing that our staff made such a positive impression and treated you with kindness means a lot to us. Providing reliable support with a personal and caring approach is one of our main goals, so your words are a great motivation for our entire team. Feedback like yours confirms that investing in great people really makes a difference. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
Crown Coins Casino Read Review Play
Sportzino Casino Read Review Play
Fortune Wins Casino Read Review Play
Chip'n WIN Casino Read Review Play
WOW Vegas Casino Read Review Play
MegaSpinz Casino Read Review Play
Big Shot Games Casino Read Review Play
BigPirate Casino Read Review Play