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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 75 reviews
9.5/10
75 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Trueluck Casino - Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
Trueluck Casino - TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.5/10 75 reviews

Top reviews from our players

Great casino with great games and a big variety. Also, fast payout and great live chat where you get helped fast and they think a lot with you to find the best solution.

Fast and lovely service, great at finding the right solution. They use great personnel, and they were so nice, if all companies had this service, we would never have a problem again.

The support is kind, and there are so many games. A really good website with fast deposit methods. Also, the support is really fast at solving problems.

Fast game 🎮 and good quality, and have a good 👍 chats with customers, and big win 🏆 for many games, and they've online roulett,e it's very good and very nice

The payment take 3 work day you need too make the payment more faster it will be very good. I have no problem with all just for that, because it's really take long time

Dear Player, Thank you for taking the time to share your detailed feedback. We’re really happy to hear that you’re enjoying the fast, high-quality games, the live roulette, and the friendly customer chats. It’s great to know you’ve had some big wins as well - that’s always exciting 🏆 We also appreciate your honest comment regarding the payment time. Your feedback is important to us, and it helps us understand where improvements can be made. Our team is always working to make payouts as smooth and fast as possible while keeping everything secure. Overall, we’re glad to hear that you’re having a positive experience, and we truly appreciate your patience and suggestions. If you ever have suggestions or need assistance, our support team is always available via live chat or email at [email protected]. We really appreciate you taking the time to share your experience. Best regards, Trueluck Team

user avatar

Good bonuses and good variety of games also low withdrawl limit.
Great minimum deposit and the customer service is always availible if you need some support

The wager of the bonuses is sometimes hard to get. You dont get always directory a real person in the chat by the costumer support but you get a bot which you have to talk to

Dear Player, Thank you for taking the time to share such detailed feedback. We’re glad to hear that you’re enjoying the good bonuses, wide variety of games, low withdrawal limits, and convenient minimum deposit. It’s also great to know that our customer service is available whenever you need support. We appreciate your honest comments regarding the bonus wagering requirements and the initial interaction with the chat bot. Your feedback is very valuable to us, as it helps us understand where we can continue improving the experience. Our goal is always to make support as smooth and helpful as possible, and your input will be shared with the relevant team. If you ever have suggestions or need assistance, our support team is always available via live chat or email at [email protected]. We really appreciate you taking the time to share your experience. Best regards, Trueluck Team

user avatar

Good service, fast payouts
Dont experience any laggs, whenever i need to know something the livechat is always available. They value the players. (gccc)

Dear Player, Thank you so much for your positive review. We’re delighted to hear that you’re enjoying the fast payouts and smooth performance without any lags. It’s great to know that the live chat is always available when you need assistance and that you feel valued as a player. Your feedback truly motivates us to keep delivering a reliable and enjoyable real money online casino experience with responsive 24/7 support and seamless gameplay. If you ever have suggestions or need assistance, our support team is always available via live chat or email at [email protected]. We really appreciate you taking the time to share your experience. Best regards, Trueluck Team

user avatar

I love TrueLuck Casino for its smooth gameplay, great bonuses, and the fun experience it offers every time I play the games have a good TRP and nice bonusgames

My promo code didn’t work at first, but the live chat team fixed it quickly. Great support and a smooth experience overall. Great work for the 24/7 support

Dear Player, Thank you so much for sharing your positive experience. We’re delighted to hear that you love the smooth gameplay, enjoyable bonus games, and rewarding bonuses, and that everything feels fun each time you play. It’s great to know the games meet your expectations and deliver a satisfying experience. We’re also very happy that our 24/7 live chat team was able to quickly resolve the promo code issue for you. Providing fast, friendly, and effective support is something we truly take pride in. Your feedback motivates us to keep improving and delivering a smooth, reliable real money online casino experience. If you ever have suggestions or need assistance, our support team is always available via live chat or email at [email protected]. We really appreciate you taking the time to share your experience. Best regards, Trueluck Team

user avatar

I’ve had so many wins lately, and there are just tons of slot providers and fantastic games to choose from - it’s wonderful. The support team is fast and always there to help whenever I need it. I love gambling here; it’s truly one of my favorite sites. I play every day, and yes - I’m actually winning! No joke. Good luck, everyone!

Dear Xon, Thank you so much for taking the time to share such an enthusiastic review. We’re thrilled to hear that you’ve been enjoying so many wins lately and that the wide variety of slot providers and games keeps things exciting for you. It’s also great to know that our support team has been fast and reliable whenever you needed help. Providing responsive service and a rewarding real money online casino experience with top slots and bonuses is always our goal, so your feedback truly means a lot to us. We’re happy to hear that this has become one of your favorite places to play, and we wish you continued enjoyment and good luck in your games. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team


user avatar

The customer service is quick and always super helpful, and withdrawals are fast and hassle-free. I also really like the clean, simple design - it makes navigating the site easy and enjoyable. Best casino with a huge variety of games and slots!

Dear Player, Thank you for your great review and for sharing such detailed feedback. We’re very happy to hear that our customer service has been quick and helpful, and that withdrawals were fast and hassle-free for you. It’s also wonderful to know that you enjoy the clean, simple design and find the platform easy to navigate. Providing a smooth user experience along with a huge variety of games and slots is a key part of delivering a top real money online casino. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Trueluck Team

user avatar

There are plenty of great games and slots with lots of variety, and the website itself looks really good. I’d probably play even more, but it seems like the payment process doesn’t work quite the way it’s supposed to - hopefully, that gets fixed soon!

Dear Player, Thank you for your detailed review and for sharing your experience with us. We’re glad to hear that you enjoy the wide variety of games and slots, as well as the look and feel of the website. At the same time, we’re sorry to learn that the payment process did not work as smoothly as expected. Please be assured that our team is continuously reviewing and improving payment systems to ensure fast and reliable withdrawals for all players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Your feedback is very valuable and helps us improve the overall real money online casino experience. Best regards, Trueluck Team

user avatar

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