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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 92 reviews
9.4/10
92 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Player rating
9.4/10 92 reviews

Top reviews from our players

Good site with a lot of potential. I’ve had some nice wins, and the payment process has been fairly straightforward. The customer service is polite and helpful. I’m looking forward to seeing how the site evolves over time.

Trueluck offers a very professional gaming environment. The site is clean and easy to navigate. I've had no major issues, though the verification process took a little longer than I expected. Once that was done, everything has been smooth sailing.

Great site! Good employees.
If you have questions they replay fast and respectfull. A lot of choises in games and a nice bonus. So the site is great for me
.

Decent site with plenty of games to keep you entertained. I particularly enjoy the table games. The mobile experience is also quite good, which is a big plus for me. Just wish there were a few more bonus offers for regular players. Solid 8 stars.

Man, the selection of payment methods is huge! I prefer using e-wallets for privacy, and they have all the main ones covered. Deposits are instant, and I haven’t had any hidden fees popping up. It’s just a very transparent and honest platform to spend time on!

Best experience I've had online. The loyalty program actually offers rewards that feel worth it. I’ve played at many places, but the perks here are noticeably better. The layout is great and everything runs fast. If you are looking for a new home, this is it.

Really solid site. The game selection is huge, and the interface is easy to use. I had a bit of a wait with my first withdrawal, but after that, things were much faster. Support was helpful when I asked about the delay. Overall, a good experience.

Trueluck is a very decent platform. The registration was quick and I was playing within minutes. The game selection is great, though I'd like to see more filtering options in the lobby. Overall, a very positive and fun experience so far.

Trueluck has a massive game library. I found some niche providers that I haven't seen elsewhere. It’s refreshing to have so many options instead of the same old titles. Payments are also handled very professionally which gives me peace of mind. Truly a solid spot.

I like the fast deposits, and there are a lot of games on the casino, you have to try it! The withdrawals are very fast, you can play game providers like play and go, Pragmatic Play, and no limit. Games global. Also, there are good bonuses, so you have more money to play with. The rtp also is also great.

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