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Trueluck Casino

Item: Trueluck Casino
Rating: 6.6
Author: Goran G.

The casino is restricted in your country.

Our Rating CasinoRank

6.6/10

CasinoRank

Player Rating 172 reviews

9.5/10

172 reviews

Complaint Response 7 complaints

1 day avg. 7 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

Goran G.

What we like

Various offer of casino games
Crypto-friendly
Home to well-known providers

What we don’t like

Limited responsible gambling tools

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Trueluck Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://trueluck.com/

Established

2025

Licences

Costa Rica Gambling

Company

YAKADEA SOCIEDAD DE RESPONSABILIDAD LIMITADA

Affiliate Program

RevDuck Affiliates

Languages

English

Casino Type

Instant Play, Live Casino, Mobile, Crypto Casino

Mobile Apps

IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

Deposit Methods

Visa, MasterCard, Bank Wire Transfer, Revolut, Bitcoin, Ethereum, Tether, Litecoin, Ripple, Binance, TRON, USD Coin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Revolut, Bitcoin, Ethereum, Tether, Litecoin, Ripple, Binance, TRON, USD Coin

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per day, EUR 50,000 per month

Currencies

Euros, Bitcoin, Ethereum, Tether, Litecoin, Ripple, Binance Coin, TRON, USD Coin

Pending Time

0-96 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Trueluck Casino

Trueluck is heavily focused on virtual currencies, accepting only a handful of fiat casino deposit methods, namely Visa, MasterCard, and Revolut, but supports a number of cryptocurrencies

Since it works as a crypto casino, Trueluck's high withdrawal limits come as no surprise: you can withdraw up to €10,000 in any 24-hour timeframe, which is the maximum of €50,000 in a 30-day period. Meanwhile, the minimum deposit is set at €20, which is enough to trigger the welcome offer.

As for other limitations, the casino imposes a daily win cap of €100,000 (unless you hit a jackpot) and a betting limit of €500 on slots. The slots betting limit will be in place until you make a single deposit of at least €250 or a deposit of €3,000 within a month. This amount will qualify you for VIP status, increasing your betting limit to €2,500.

However, should your monthly deposit fall below €500 or your monthly betting drops below €5,000, you will be stripped of your VIP status, and the betting limit will be reset to €500.

Game Providers

1spin4win, Pragmatic Play, Amatic Industries, Avatar UX, Aviatrix, Belatra, Betsoft, Betsolutions, BF Games, BGaming, Big Time Gaming, Blueprint Gaming, Booming Games, Booongo Gaming, Endorphina, Evolution Gaming, Evoplay, Ezugi, Yggdrasil Gaming, TrueLab Games, Tom Horn Gaming, Thunderkick, Swintt, Spribe, Spinomenal, SmartSoft Gaming, Relax Gaming, Reevo, Red Tiger Gaming, Quickspin, Playtech, Playson, Play'n GO, Platipus Gaming, Pocket Games Soft, Onlyplay, Nucleus Gaming, Novomatic, Nolimit City, NetGame, NetEnt, Mr. Slotty, Mascot Gaming, Mancala Gaming, Kiron Interactive, Hacksaw Gaming, Habanero, Gamzix, Gaming Corps, GameBeat, Fugaso

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Trueluck Casino

The list of software providers powering games at Trueluck is truly impressive, counting dozens. Naturally, online slots occupy the most considerable portion of the library, with thousands of titles gracing the library.

Table games are also a big deal at Trueluck, with countless versions of casino classics in the category, plus a sizable collection of video poker options (clustered under the table games category).

Specialty games are also present, including keno, scratch cards, and bingo games.

Of course, Trueluck didn't leave out the live casino either, offering plenty of choice for those who prefer to interact with other players and real-life croupiers.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Trueluck Casino's Commitment to Responsible Gambling

Like any other Costa Rican casino, Trueluck is not exactly committed to the principles of responsible gambling.

Weak licences like this one do not compel their licensees to respect these principles. As a result, Trueluck Casino offers a single tool to control your gambling.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Trueluck Casino

The customer service works round the clock at Trueluck, and we couldn't be happier with it. The agent replied within seconds and answered our questions immediately. Even though these were basic, technical questions, we were impressed to talk to a real human and not a chatbot.

Another option is to email the casino and receive a reply within 24 hours, as the casino doesn't offer phone support.

Suggest an edit

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints

Submit complaint

Trueluck account closure

Title: TrueLuck Casino ignored self-exclusion request and allowed continued gambling
I am submitting a complaint regarding TrueLuck Casino for failing to act on my self-exclusion request and allowing me to continue gambling despite clearly informing them that I am suffering from gambling addiction.
On February 18, 2026, I explicitly informed TrueLuck Casino via email that I am gambling addicted and requested that my account be closed immediately.
Despite this, my account remained active until February 27, 2026 at 18:16. During this period, I was able to continue depositing and gambling, which resulted in losses of approximately €45,000.
Furthermore:
I was offered the possibility to continue playing at a sister casino, which is highly inappropriate given my self-exclusion request.
The VIP manager later stated that the delay occurred because he was out of the office for 9 days. I do not consider this a valid justification for failing to act on a responsible gambling request.
Transactions in my bank statements appear under different names, not clearly identifying TrueLuck Casino.
I have made multiple attempts to resolve this issue directly with the casino. On March 16, I submitted a formal complaint and requested a response within 5 business days. I also sent a follow-up message.
To date, I have not received any meaningful response or resolution.
I believe TrueLuck Casino has failed to meet its responsible gambling obligations and duty of care.
Resolution requested: I request a full refund of all deposits made after February 18, 2026.
I am willing to resolve this matter amicably, but due to the lack of response, I am now escalating this complaint through AskGamblers.
P.S I can provide all emails as evidence in PDF fosrmarmt,total amount lost during I was waiting for account closure about 45000eur
Kind regards,
Aivis Rinkulis

Unresolved

€45000

Verified account and withdrawal of 800 euros still pending

Hello,

I would like to file a complaint regarding a withdrawal issue at trueluck casino.

Initially, I requested a withdrawal of 800 EUR, but the request was declined because my account had not yet completed the "kyc" verification process. This is understandable.

Following this, the casino requested several verification documents. i provided all the requested documents, including:

• passport / id

• selfie with id

• proof of address

• bank card verification

• proof of deposit

• source of funds

• source of wealth

After submitting these documents, I received confirmation from the casino that my account was successfully verified.

Once my account was verified, I submitted a new withdrawal request for 800 EUR.

However, this withdrawal has now been pending for more than 144 hours, which is significantly longer than the 48-hour processing time mentioned by the casino support team.

During this time, I contacted support multiple times via live chat and email. Unfortunately, i received different explanations, including:

• withdrawals take up to 48 hours

• a technical issue with the payment processor

• requests to simply wait longer without any clear timeframe.

At the moment, the withdrawal still shows as pending, even though my account has already been verified.

I fully understand that verification checks can take time, but once the account is verified and a new withdrawal request is made, the payment should be processed within a reasonable timeframe.

Therefore, I kindly request the assistance of askgamblers to help resolve this issue and ensure that my 800 EUR withdrawal is processed.

I am happy to provide any additional information if needed.

Thank you for your help.

Best regards,

< first name removed >

Resolved

€1200

Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,

I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.

Thank you in advance for your assistance.

Kind regards,

< full name removd >

Resolved

Casino will not self exclude me

I have asked multiple times to have my account self excluded from TrueLuck Casino. When I asked via chat they informed me this must be done via email. I sent an email to the email address provided my the chat agent explaining that I have developed a gambling problem and that I want my account self excluded as soon as possible. Days later I receive an email encouraging me not to close my account and that there are offers that might keep me playing. I replied again that I still wish to have my account self excluded - again days later I receive a similar response encouraging me to keep playing. This has been happening back and forth or nearly a month and my account is still open. They sent me a Google file to complete where I need to upload a selfie but the form is not working and will not let me complete the form or upload my selfie. I told them this and still no response. I’ve attached all my attempts to get my account closed and the responses I’ve received.

Unresolved

Casino ignored selfexclusion requests and refused to close my account

I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure which is 3000euros.

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation

Unresolved

€3000

TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account

I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation

I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.

Resolved

Asked TrueLuck twice for a self exclusion that I never had

I asked trueluck twice to close permanently my player account because of a big gambling issue, the first response was to not close the account but to set limit so i stood by my words to close it definitively. The 2nd response was totally different and didn't even suit my request..

That’s absolutely disgusting when you know the difficulty of remaining master of one's means..

Personally I tried to get ahead of my addiction and warn the casino: but the casino's unprofessionalism pushed me to break down and deposit €160 in 3 times despite my multiple requests for closure.

That's why today I'm asking for a refund of my deposits at the casino!

If you need proofs I can give you screenshots of the responses of trueluck

Thanks

Unresolved

€160

Complaint Statistics

Resolved 3

Avg. Amount $ 8,194

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

9.5/10 ● 172 reviews

Top reviews from our players

goloprewertik

1 month ago

10/10

Really digging the vibe of this site. It’s modern, fast, and the game selection is elite. I’ve tried several slots and they all run beautifully. The withdrawal process was also surprisingly quick, which is always a huge plus in my book. Keep it up!

rileyasd132

1 month ago

10/10

I’m quite happy with my time on Trueluck. The site is professional and the games are exciting. I had a minor technical issue once, but it was fixed after a quick refresh. A very good platform for anyone looking for some entertainment.

richard599

1 month ago

9/10

Trueluck offers a very good gaming experience. The slots are top-notch and the site performance is very stable. I’ve had a few withdrawals and they’ve all been processed within a reasonable timeframe. A very solid and trustworthy platform.

Anamariapric

1 month ago

10/10

Very friendly casino customer support. Also, a great range of bonuses and the possibility of transferring VIP status from another casino are really good.

Phil1222

1 month ago

9/10

I've been enjoying this casino from the start. Lots of bonuses and a quick response from the customer team, too. A lot of variety in games as well. In short, I'm satisfied.

doravixx57

1 month ago

9/10

This is by far my favorite place to play. The game variety is unmatched and the site is very responsive. I love the regular updates and new game additions. The support team is also very friendly and helpful. A truly great experience!

Richardsosk22

1 month ago

9/10

Really like the modern look of this site. It’s very easy on the eyes and simple to navigate. The games are fun and there are plenty of them. Just a few more payment options for my region would be nice, but otherwise, it's great.

hudsnever75

1 month ago

10/10

To be honest, I was skeptical at first, but the speed of the payouts won me over. I requested a withdrawal on a Friday evening and had it in my crypto wallet by Saturday morning. That is elite service. The platform is sleek, modern, and very easy to navigate, even for someone who isn't tech-savvy.

annefragorbit945

1 month ago

10/10

I’m really enjoying my time here. The slots are fun and the site is very easy to use. I’ve had no issues with deposits or withdrawals, and the customer service is excellent. It’s a very professional platform that I would highly recommend to anyone.

DemiShelby

1 month ago

8/10

Very nice website with good support team that help you right away. Haven’t done a withdrawal yet so I dont know about that. Overall very positive experience.