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Trueluck Casino is restricted in your country, please try these instead:

Stake.us Social Casino
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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 75 reviews
9.5/10
75 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Trueluck Casino - Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
Trueluck Casino - TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.5/10 75 reviews

Top reviews from our players

I've been playing at this casino for over a year and it's the best casino I've ever played at. Large selection of games, fast payouts, lots of bonuses, friendly service, and quick replies to messages.

Dear Kamil, Thank you so much for your fantastic review. We’re truly delighted to hear that after playing for over a year, you consider this the best casino you’ve ever experienced. Knowing that you enjoy the large selection of games, fast payouts, generous bonuses, and friendly service means a lot to us. We’re also glad that our team’s quick replies have made your experience even smoother. Feedback like yours motivates us to keep enhancing our pokies, slots, live casino options, and overall real money online casino features to ensure every visit remains enjoyable and rewarding. If you ever have any questions or suggestions, please feel free to reach out via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

Great selection of games, fast customer service, and quick payouts!
Excellent gaming platform with a wide range of games, super fast customer support, and quick, hassle-free payouts. Highly recommend!

Dear Player, Thank you so much for your excellent review. We’re delighted to hear that you’re enjoying the wide selection of games, the fast customer service, and the quick, hassle-free payouts. It’s great to know the platform has met your expectations and that you’d highly recommend it. Your feedback motivates us to keep improving our pokies, slots, live casino options, and overall real money online casino experience to ensure everything stays smooth, exciting, and reliable. If you ever have any questions or suggestions, please feel free to reach out via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

Trueluck is a very good online casino the deposits are fast and you can play every game that you want. The withdrawals are faster than any other casino and it is very trustfull

Dear Finn, Thank you so much for your fantastic review. We’re delighted to hear that you’re enjoying the fast deposits and the wide variety of games available. It’s especially great to know that the withdrawals have been quicker than at other casinos and that you find the platform trustworthy. Feedback like yours motivates us to keep enhancing our pokies, slots, live casino options, and overall real-money online casino experience to ensure everything remains smooth, reliable, and enjoyable for all players. If you ever have any questions or suggestions, please feel free to reach out via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

Very good casino. They are very kind to everyone who has a question. And they will help you a lot. Also, the system is very good and it's easy to understand.

Dear Player, Thank you so much for your wonderful review. We’re delighted to hear that you find the casino very good and that our team has been kind and helpful whenever you have a question. Providing friendly, supportive service is something we truly value. It’s great to know that you find the system easy to understand as well. Your feedback motivates us to keep improving our pokies, slots, live casino options, and overall real money online casino experience to ensure everything stays smooth and enjoyable. If you ever need anything or have suggestions, feel free to reach out via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

It’s an awesome new casino - I love playing here! The customer service is fantastic, which is honestly my favorite part. There’s a massive variety of games and providers, and the promotions are on another level - always something exciting to look forward to!!!

Dear Player, Thank you so much for sharing your amazing review. We’re delighted to hear how much you’re enjoying the casino. It’s wonderful to know that the customer service stands out for you, and that the wide variety of games, providers, and exciting promotions make your experience even better. Your enthusiasm truly inspires us to keep improving and delivering top-quality entertainment for our players. If you ever need any assistance or have suggestions, please feel free to reach out via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

There’s such a great selection of games that I genuinely enjoy, and it’s not one of those casinos that just eats your money. You actually get rewarded in lots of different ways, which makes playing here so much more fun! It’s the first casino out of many where I’ve actually decided to stick around :)

Dear Josephinis, Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying the wide selection of games and that you feel genuinely rewarded while playing. It’s wonderful to know that your experience has been fun and engaging, and even more rewarding to hear that this is the first casino you’ve chosen to stick with. Your kind words truly motivate our team to keep improving and creating even better experiences for all players. Feel free to explore our latest promotions anytime, and if you ever have questions or need assistance, our support team is always available via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

A beautifully designed casino with super-fast support! The huge selection of slots really gives this place a special charm. And with so many ongoing promotions, there’s always something new to enjoy - you’ll never get bored here.

Dear Player, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’re enjoying the beautifully designed platform, the super-fast support, and the huge selection of slots - creating a fun and engaging experience is something we continuously work to perfect. It’s great to know that the ongoing promotions keep things exciting for you. Your kind words truly inspire us to keep enhancing our service and bringing even more entertainment to our players. If you ever have any questions, suggestions, or need assistance, please feel free to reach out via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

Very good.👍 It's simple to navigate, has good promotions, and bonuses. He has all the providers that I like to play. It's one of my favorite casinos. Try it is very good!

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear that you find the platform easy to navigate and that you’re enjoying the promotions, bonuses, and the wide range of providers you love to play. It’s wonderful to know it has become one of your favorite places to enjoy pokies, slots, live casino, and real money games. Your kind words inspire us to keep improving and delivering an even better experience for all players. We also have ongoing promotions you may enjoy, so feel free to check them out anytime. If you ever have any questions or suggestions, our support team is always here to help via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

I love playing roulette-the live dealers make every session exciting and immersive. It truly feels like being in a real casino, but with the comfort and convenience of home !

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear how much you enjoy playing roulette and that the live dealers make each session exciting and immersive. Creating a real casino atmosphere while offering the comfort and convenience of home is exactly what we aim for across our live casino, pokies, slots, and real money gaming experience. Your kind words inspire us to keep enhancing our platform and bringing even more engaging features and promotions to our players. Feel free to explore our latest offers anytime. If you ever have any questions or suggestions, our support team is always here to help via live chat or email - [email protected]. Best regards, Trueluck Team

user avatar

The great e-wallet support is one of the main reasons I keep going back to this casino. Transactions are safe and easy, which makes me feel at ease. The free spins and big bonuses are also a lot of fun to play with. I had a query about a payment after I signed up, and support got back to me right after. Overall, the good things here were far better than I had hoped!

Dear Dwayne, Thank you so much for sharing your detailed and positive review. We’re delighted to hear that the strong e-wallet support keeps you coming back - providing safe, fast, and easy transactions is something we take very seriously, especially for players who enjoy pokies, slots, live casino games, and real money online casino entertainment. It’s wonderful to know that you’re enjoying the free spins and big bonuses, and we’re glad they add extra fun to your gameplay. We’re also happy to hear that our support team was able to respond quickly and assist you with your payment query right after you signed up. Fast, reliable help is exactly what we aim for. Your kind words and the fact that your experience exceeded expectations truly motivate us to continue improving and delivering even better service. If you ever have any questions or suggestions, feel free to reach out at [email protected]. Best regards, Trueluck Team

user avatar

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