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Trueluck Casino

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 92 reviews
9.4/10
92 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Easy navigation and fast-loading games come on top of a library with over 5,500 games at Trueluck, so you will truly be spoiled for choice here.

What we like
  • Various offer of casino games
  • Crypto-friendly
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Trueluck Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://trueluck.com/
Established
2025
Licences
Costa Rica Gambling
Affiliate Program
Languages
English
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
Mobile Apps
IOS, Android

General Information About Trueluck Casino

Established in 2025, Trueluck Casino is an online casino with an exceptionally varied offer of online casino games, including online slots, table games, video poker, and specialty games that you can also play using a dedicated app.

If you don't want to download the app, you don't need to worry: Trueluck is a fully optimised mobile casino that works on virtually all portable devices.

With the Costa Rica gambling licence behind its back, Trueluck intends to serve a global audience; however, numerous country restrictions remain, so you may be forbidden from signing up depending on your region.

As far as security is concerned, the casino relies on SSL encryption security protocols that guard your information and money transactions from third parties.

The online casino review below provides more detailed information about this gambling site, so keep on reading to learn more.

StallCation

Complaints

Read the complaints other players have left for Trueluck Casino. Learn more about complaints.

Show all complaints
Urgent Complaint Regarding Withheld Payout

Hello AskGamblers Team,


I would like to submit a complaint regarding a serious issue with a casino where I recently played. I won €1,200 and attempted to withdraw my winnings. However, when I accessed the withdrawal section, I received a message stating that I am unable to withdraw because the casino is still “waiting for a deposit on their bank account.” (screenshot 4)

According to the casino, my last deposit has already been credited to my betting account, but it has not been reflected on the casino’s bank account. It is not my fault that the casino has not received a notification from the payment provider or that the payment has not been correctly booked to the casino’s bank account. The money has been debited from my bank account and fully processed, so from my side the transaction is complete.

I contacted the casino yesterday and sent approximately 20 emails. Each response I received was a generic template message, repeating the same empty phrases that the casino is waiting for a notification from the payment provider. (look at screenshot 1-3)

After researching the situation on Trustpilot, I discovered that many other players are experiencing the same issue. It appears that the casino is intentionally delaying withdrawals, likely in the hope that players will become frustrated, cancel their withdrawal attempts, and eventually lose their winnings by continuing to gamble.

I am seeking support from the AskGamblers team to resolve this matter. I am ready to provide any additional information or documentation needed.


Thank you in advance for your assistance.

Kind regards,

< full name removd >

staus Resolved
TrueLuck Casino ignored my gambling addiction disclosure and refused to close my account
I have contacted TrueLuck Casino multiple times via email and live chat, clearly explaining that I suffer from a serious gambling addiction. I explicitly asked for the permanent closure of my account due to this condition.

In addition to my written requests, I also submitted documentation showing that I had registered for self-exclusion programs and that I was actively seeking to block my access to gambling platforms.

Despite all of this, TrueLuck refused to close my account, and instead continued to suggest alternatives like deposit limits or no action at all. Their failure to act on my requests and documentation led me to continue gambling and lose more money, even though they were fully aware of my vulnerable state.

I also requested a refund of all deposits made after my initial request for account closure, as these transactions occurred under clear emotional distress after having already disclosed my addiction. This request has been ignored.

TrueLuck’s behavior is both irresponsible and unethical, and it goes against the principles of responsible gambling. I am now asking AskGamblers to help me:

Enforce the immediate and irreversible closure of my account

Support my claim for a refund of deposits made after I requested account closure

Take note of TrueLuck’s failure to protect vulnerable players despite repeated warnings and documentation


I have full email and chat records, as well as copies of the documents I submitted, and I am willing to provide all necessary evidence.

Thank you for your assistance.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 742
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

Review this casino

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Player rating
9.4/10 92 reviews

Top reviews from our players

Very good casino, fast withdrawal, and friendly support. It has a good selection of slots, Pragmatic, Hacksaw, and a lot more! I really like to play there, they have very good deposit offers!

Dear Player, Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying the fast withdrawals and friendly support, as well as the strong selection of slots from well-known providers. It’s great to know that the deposit offers add even more value to your overall experience. Your kind feedback motivates us to keep improving our service and delivering an enjoyable real money online casino experience with exciting slots and smooth transactions. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email - [email protected]
. We’re always happy to help. Best regards, Trueluck Team

user avatar

A top casino site with all my favorite games and great deposit options... definitely one of my favorites. The advice and explanations are clear and helpful, and honestly, there’s nothing negative to say. Please keep things running smoothly just like this. Thank you for being here and doing such a great job!

Dear Player, Thank you so much for sharing your positive feedback. We’re delighted to hear that you’re enjoying your favorite games, the great deposit options, and the smooth overall experience. It’s especially rewarding to know that the advice and explanations you received were clear and helpful, as providing transparent and reliable support is very important to us. Your kind words motivate us to keep everything running smoothly and to continue delivering a high-quality gaming experience with exciting slots and convenient features. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email - [email protected]. We’re always here to help. Best regards, Trueluck Team

user avatar

Casino Trueluck presents itself as a modern online casino with a colorful design and an easy-to-use interface. The website loads quickly, navigation is smooth, and both new and experienced players can find their favorite games without hassle. The game selection includes a mix of classic slots, modern video slots, table games, and a live casino. The variety of slots is especially appealing for players who enjoy switching things up.
The mobile experience is also strong: the site adapts well to smartphones and tablets, with no loss of functionality. The bonus offerings are attractive for new players, and returning users can expect frequent promotion

Customer service typically responds quickly via live chat or email. Support is helpful, although sometimes a bit generic. Payments are processed reliably, and the casino supports a decent range of payment methods.

Dear Player, Thank you so much for taking the time to share such a detailed and positive review. We’re delighted to hear that you enjoy the modern design, fast loading times, and smooth navigation, as well as how easy it is to find and switch between your favorite games. It’s great to know that the wide variety of slots, table games, and live casino options adds to your overall enjoyment. We’re also happy that the mobile experience meets your expectations and that you can enjoy the same functionality on smartphones and tablets. Your feedback about the bonuses, promotions, and reliable payment processing is truly appreciated, and we’re glad our support team has been responsive and helpful via live chat or email - [email protected]. Your kind words encourage us to keep refining our services and delivering a high-quality gaming experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out. Best regards, Trueluck Team

user avatar

Trueluck is a good, helpful casino. The live chat is good and fast, and there are a lot of games to play. Playing here in this casino for a long time now.

Dear Player, Thank you so much for your wonderful review. We’re delighted to hear that you find the experience good and helpful, and that the live chat has been fast and supportive. It’s also great to know you’ve been enjoying the wide variety of games for a long time now. Your feedback truly motivates us to keep improving and delivering top-quality entertainment across slots, pokies, and live casino options. Feel free to explore our latest promotions anytime. If you ever need assistance, our support team is always available via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

Great casino, I like the variety of games. Fun to play and great customer service. Would recommend for players hat like a well made casino with a good lay-out

Dear Casper, Thank you so much for your fantastic review. We’re delighted to hear that you enjoy the wide variety of games and find the experience fun to play. It’s also wonderful to know that our customer service and platform layout made such a positive impression. Your kind words motivate us to keep improving and offering the best experience across slots, pokies, live casino options, and more. Feel free to explore our latest promotions anytime, and if you ever need assistance, our support team is always available via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

Well, luck is true at Trueluck. The best Customer Service, bonuses, and of course, games! Love it! Also, the deposit options are so many. The layout of the site, the options to grow as a player in rank, and looking forward to achieving the next level and receiving even more presents is like reaching a pot of gold at the end of a rainbow. The real pot of Gold is in True Luck's Heart for each player and their soul of customer excellence service agents.

None of my experiences at this casino are dislikeable, they really give me a feeling of welcome. I am continuing more of what I like, then, okay, 1 dislike is that I am finding it difficult to virtue my patience in waiting 24hours to receive another bonus after my deposit.

Dear Player, Thank you so much for sharing your wonderful and heartfelt review. We’re delighted to hear that you enjoy the variety of games, the bonuses, the layout, and especially the customer service. It’s great to know that the different deposit options and the ability to grow through the player ranks make your experience even more rewarding. Your kind words truly inspire us to keep improving and delivering the best possible online casino experience. We also appreciate your feedback regarding the wait time between bonuses. Some promotions, such as reload offers or email bonuses, do have a 24-hour cooldown period. If you’d like to clarify which specific bonus you are referring to, our support team will be more than happy to assist you and provide detailed information. Feel free to reach out anytime via live chat or at [email protected]. We’re always here to help and make your experience even better. Best regards, Trueluck Team

user avatar

Trueluck is a simple and high-quality casino. I really liked it. There are many game options, and customer service is very helpful. The money withdrawal process is very fast during the week.

Dear Player, Thank you for your review. We’re happy to hear that you found the experience simple and high-quality, and that the wide selection of games and helpful customer service added to your enjoyment. It’s also great to know that the withdrawal process has been fast for you during the week. Your feedback motivates us to keep improving and offering an even better experience across slots, pokies, and live casino options. If you ever have suggestions or need assistance, our support team is available anytime via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

There is a Great amount of variety in good bonusses. Also the games are really Great! All the people in the live chat are very helpfull! I Would recomend this casino!

Dear Dellie, Thank you so much for your wonderful review. We’re delighted to hear that you’re enjoying the great variety of bonuses and the wide selection of exciting games. It’s also fantastic to know that our live chat team has been helpful - providing friendly and fast support is something we truly value. Your recommendation means a lot to us and inspires us to keep improving the experience across pokies, slots, and live casino options. Feel free to check out our latest promotions anytime. If you ever need assistance, our support team is always available via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

I am long-time customer and recommend this casino. Very good casino and fast payouts. Very helpful support. I dont understand the bad reviews I read here, maybe people dont understand that it is a casino and you can lose a lot.

Dear Aleksandar, Thank you so much for your fantastic review. We truly appreciate having you as a long-time customer, and we’re delighted to hear that you enjoy the experience, fast payouts, and helpful support. Feedback like yours means a lot to us and motivates our team to keep delivering a top-quality online casino environment with exciting slots, pokies, and live casino options. We also understand your perspective on the reviews you’ve seen. Every player’s experience is different, and we do our best to assist everyone while maintaining a fair and responsible gaming environment. If you ever have questions, suggestions, or need support, our team is always available via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

Game is very good and casino operator and any problem like help me for 2 3 minutes. And give me bonus fir always goodoperator always help me and is fun.

Dear Player, Thank you so much for your positive review. We’re delighted to hear that you’re enjoying the games and that our team has been able to assist you quickly whenever needed. It’s great to know that the support you received and the bonuses have made your experience even more enjoyable. Your feedback inspires us to keep improving and offering the best gaming environment with exciting slots, pokies, and live casino options. If you ever need help or have any questions, our support team is always available via live chat or at [email protected]. Best regards, Trueluck Team

user avatar

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